affiliate_dash/backend/internal/service/rock_recover.go

package service

import (
	"context"
	"encoding/json"
	"errors"
	"fmt"
	"strings"
	"time"

	"affiliate_dash/internal/model"
	"gorm.io/gorm"
	"gorm.io/gorm/clause"
)

// CorrectMismatchExpectedUID 客服修改买家填写的 UID，提货号继续留在原订单上。
// 改成当前扫码角色的 UID 时解除阻断并记为已绑定；改成其他 UID 只更新期望值，仍保持阻断。
func (s *RockService) CorrectMismatchExpectedUID(ctx context.Context, tokenID uint, expectedUID string) (*model.RockToken, error) {
	trimmedUID := strings.TrimSpace(expectedUID)
	if trimmedUID == "" || !isDigits(trimmedUID) || len(trimmedUID) > 15 {
		return nil, errors.New("请填写 15 位以内的纯数字 UID")
	}

	var token model.RockToken
	err := s.db.WithContext(ctx).Transaction(func(tx *gorm.DB) error {
		if err := tx.Clauses(clause.Locking{Strength: "UPDATE"}).First(&token, tokenID).Error; err != nil {
			if errors.Is(err, gorm.ErrRecordNotFound) {
				return errors.New("提货号不存在")
			}
			return err
		}
		if token.Status != model.RockStatusMismatch {
			return errors.New("仅绑定错误的提货号可以修改买家 UID")
		}
		if strings.TrimSpace(token.AssignedOrderNo) == "" {
			return errors.New("该提货号没有关联订单，不能修改 UID")
		}

		now := time.Now()
		actualUID := strings.TrimSpace(token.ActualRoleID)
		updates := map[string]interface{}{
			"expected_uid": trimmedUID,
			"updated_at":   now,
		}
		if actualUID != "" && trimmedUID == actualUID {
			updates["status"] = model.RockStatusBound
			updates["mismatch_reason"] = ""
			updates["mismatch_at"] = nil
			updates["bound_at"] = now
			token.Status = model.RockStatusBound
			token.MismatchReason = ""
			token.MismatchAt = nil
			token.BoundAt = &now
		} else if actualUID != "" {
			updates["mismatch_reason"] = fmt.Sprintf("预期UID(%s) 与 扫码UID(%s/%s) 不一致", trimmedUID, token.ActualRoleName, actualUID)
			token.MismatchReason = updates["mismatch_reason"].(string)
		}
		if err := tx.Model(&token).Updates(updates).Error; err != nil {
			return err
		}
		token.ExpectedUID = trimmedUID

		var order model.FulfillmentOrder
		if err := tx.Where("order_no = ?", token.AssignedOrderNo).First(&order).Error; err == nil {
			data := resultDataMap(order.ResultData)
			data["expected_uid"] = trimmedUID
			raw, marshalErr := json.Marshal(data)
			if marshalErr != nil {
				return marshalErr
			}
			if err := tx.Model(&order).Update("result_data", string(raw)).Error; err != nil {
				return err
			}
		}

		return writeAudit(tx, nil, nil, nil, "rock_token.correct_expected_uid", "rock_token", fmt.Sprintf("%d", token.ID), map[string]interface{}{
			"assigned_order_no": token.AssignedOrderNo,
			"expected_uid":      trimmedUID,
			"actual_role_id":    actualUID,
			"status":            token.Status,
		})
	})
	if err != nil {
		return nil, err
	}
	return &token, nil
}

func isDigits(value string) bool {
	if value == "" {
		return false
	}
	for _, r := range value {
		if r < '0' || r > '9' {
			return false
		}
	}
	return true
}

// ResetMismatchToken 客服人工重置解冻绑定错误或作废的 Token
func (s *RockService) ResetMismatchToken(ctx context.Context, tokenID uint) error {
	var token model.RockToken
	if err := s.db.WithContext(ctx).First(&token, tokenID).Error; err != nil {
		return err
	}

	if token.Status != model.RockStatusMismatch && token.Status != model.RockStatusAbnormal {
		return fmt.Errorf("仅 mismatch 或 abnormal 状态的 Token 允许人工解冻重置")
	}

	s.refreshCache.Delete(token.UpstreamTokenID)

	// 重置回 available，清空订单关联与异常标记
	return s.db.WithContext(ctx).Model(&token).Updates(map[string]interface{}{
		"status":                 model.RockStatusAvailable,
		"assigned_order_no":      "",
		"expected_uid":           "",
		"actual_role_name":       "",
		"actual_role_id":         "",
		"actual_channel":         "",
		"initial_bound_snapshot": "",
		"mismatch_at":            nil,
		"mismatch_reason":        "",
		"using_at":               nil,
		"updated_at":             time.Now(),
	}).Error
}

// UpdateTokenRemark 更新 Token 备注，并支持联动流转状态（例如上报后置为 abnormal 失效）
func (s *RockService) UpdateTokenRemark(ctx context.Context, tokenID uint, remark string, nextStatus string) (*model.RockToken, error) {
	var token model.RockToken
	if err := s.db.WithContext(ctx).First(&token, tokenID).Error; err != nil {
		return nil, err
	}

	updates := map[string]interface{}{
		"remark":     strings.TrimSpace(remark),
		"updated_at": time.Now(),
	}

	trimmedStatus := strings.TrimSpace(nextStatus)
	if trimmedStatus != "" {
		switch trimmedStatus {
		case model.RockStatusAbnormal, model.RockStatusAvailable, model.RockStatusMismatch:
			updates["status"] = trimmedStatus
			token.Status = trimmedStatus
			if trimmedStatus == model.RockStatusAvailable {
				updates["using_at"] = nil
			}
			if trimmedStatus == model.RockStatusAbnormal {
				s.refreshCache.Delete(token.UpstreamTokenID)
			}
		default:
			return nil, fmt.Errorf("不支持的目标状态: %s", trimmedStatus)
		}
	}

	if err := s.db.WithContext(ctx).Model(&token).Updates(updates).Error; err != nil {
		return nil, err
	}
	token.Remark = updates["remark"].(string)

	_ = writeAudit(s.db.WithContext(ctx), nil, nil, nil, "rock_token.update_remark", "rock_token", fmt.Sprintf("%d", token.ID), map[string]interface{}{
		"remark": token.Remark,
		"status": token.Status,
	})

	return &token, nil
}

// MarkTokenAbnormal 快捷标记为上报失效（算作废，不可再用）
func (s *RockService) MarkTokenAbnormal(ctx context.Context, tokenID uint, reason string) (*model.RockToken, error) {
	remark := strings.TrimSpace(reason)
	if remark == "" {
		remark = "已上报上游 (失效作废)"
	}
	return s.UpdateTokenRemark(ctx, tokenID, remark, model.RockStatusAbnormal)
}