feat(chat): 新增后台客服会话工作台
This commit is contained in:
yml2213
@@ -0,0 +1,485 @@
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import { useEffect, useMemo, useRef, useState } from 'react'
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import { keepPreviousData, useQuery, useQueryClient } from '@tanstack/react-query'
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import {
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Alert,
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App,
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Badge,
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Button,
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Card,
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Empty,
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Input,
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Select,
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Space,
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Spin,
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Tag,
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Typography,
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} from 'antd'
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import { ReloadOutlined, SendOutlined, SwapOutlined } from '@ant-design/icons'
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import {
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fetchAdminChatDetail,
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fetchAdminChatMessages,
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fetchAdminChats,
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fetchAdminChatSupportAdmins,
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fetchAdminQuickReplies,
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markAdminChatRead,
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markAllAdminChatsRead,
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sendAdminChatMessage,
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transferAdminChat,
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updateAdminChatRemark,
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} from '@/features/admin/api'
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import { AdminPageHeader } from '@/features/admin/components/AdminPageHeader'
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import type { AdminChatConversation } from '@/features/admin/types'
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import { useAdminSessionStore } from '@/stores/adminSession'
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import { formatDateTime, formatRelativeTime, formatText } from '@/shared/utils/format'
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const filterOptions = [
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{ value: 'all', label: '全部会话' },
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{ value: 'mine', label: '我负责的' },
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]
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const stageOptions = [
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{ value: 'all', label: '全部阶段' },
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{ value: 'pending', label: '待处理' },
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{ value: 'unjoined', label: '未进群' },
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{ value: 'handoff', label: '交接中' },
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{ value: 'renting', label: '租用中' },
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{ value: 'after_sale', label: '售后' },
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{ value: 'ended', label: '已结束' },
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]
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function errorText(error: unknown) {
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const response = (error as { response?: { data?: { message?: string } } })?.response
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if (response?.data?.message) return response.data.message
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return error instanceof Error ? error.message : '请求失败，请稍后重试'
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}
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export function AdminChatsPage() {
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const { message } = App.useApp()
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const queryClient = useQueryClient()
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const [filter, setFilter] = useState('all')
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const [stage, setStage] = useState('all')
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const [keyword, setKeyword] = useState('')
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const [appliedKeyword, setAppliedKeyword] = useState('')
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const [selectedId, setSelectedId] = useState<number>()
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const [draft, setDraft] = useState('')
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const [sending, setSending] = useState(false)
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const [remarkDraft, setRemarkDraft] = useState('')
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const [remarkSaving, setRemarkSaving] = useState(false)
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const [transferTarget, setTransferTarget] = useState<number>()
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const [transferring, setTransferring] = useState(false)
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const bottomRef = useRef<HTMLDivElement>(null)
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const permissions = useAdminSessionStore(state => state.admin?.permissions)
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const canView = Boolean(permissions?.includes('*') || permissions?.includes('chat:view'))
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const canSend = Boolean(permissions?.includes('*') || permissions?.includes('chat:send'))
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const listQuery = useQuery({
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queryKey: ['admin-chats', filter, stage, appliedKeyword],
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queryFn: () =>
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fetchAdminChats({
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filter,
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stage,
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keyword: appliedKeyword || undefined,
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page: 1,
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page_size: 50,
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}),
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enabled: canView,
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placeholderData: keepPreviousData,
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refetchInterval: 15_000,
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})
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const conversations = listQuery.data?.items ?? []
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useEffect(() => {
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if (selectedId || conversations.length === 0) return
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setSelectedId(conversations[0].id)
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}, [conversations, selectedId])
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const detailQuery = useQuery({
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queryKey: ['admin-chat', selectedId],
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queryFn: () => fetchAdminChatDetail(selectedId as number),
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enabled: canView && Boolean(selectedId),
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})
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const messagesQuery = useQuery({
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queryKey: ['admin-chat-messages', selectedId],
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queryFn: () => fetchAdminChatMessages(selectedId as number, 1, 100),
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enabled: canView && Boolean(selectedId),
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refetchInterval: 8_000,
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placeholderData: keepPreviousData,
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})
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const quickRepliesQuery = useQuery({
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queryKey: ['admin-quick-replies'],
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queryFn: fetchAdminQuickReplies,
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enabled: canSend,
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})
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const supportAdminsQuery = useQuery({
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queryKey: ['admin-support-admins'],
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queryFn: fetchAdminChatSupportAdmins,
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enabled: canSend,
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})
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const messages = messagesQuery.data?.items ?? []
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const conversation = detailQuery.data
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useEffect(() => {
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if (!selectedId) return
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setRemarkDraft(conversation?.admin_remark ?? '')
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}, [conversation?.admin_remark, selectedId])
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useEffect(() => {
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bottomRef.current?.scrollIntoView({ behavior: 'smooth' })
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}, [messages.length, selectedId])
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const selectConversation = async (item: AdminChatConversation) => {
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setSelectedId(item.id)
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setConstraintReset()
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if (item.unread_count > 0) {
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try {
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await markAdminChatRead(item.id)
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await Promise.all([
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queryClient.invalidateQueries({ queryKey: ['admin-chats'] }),
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queryClient.invalidateQueries({ queryKey: ['admin-chat', item.id] }),
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])
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} catch {
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// 已读失败不阻塞会话浏览
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}
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}
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}
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const setConstraintReset = () => {
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setDraft('')
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setTransferTarget(undefined)
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}
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const send = async () => {
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if (!selectedId || !draft.trim()) return
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setSending(true)
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try {
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await sendAdminChatMessage(selectedId, { content: draft.trim() })
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setDraft('')
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await Promise.all([
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queryClient.invalidateQueries({ queryKey: ['admin-chat-messages', selectedId] }),
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queryClient.invalidateQueries({ queryKey: ['admin-chats'] }),
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])
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} catch (error) {
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message.error(errorText(error))
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} finally {
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setSending(false)
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}
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}
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const saveRemark = async () => {
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if (!selectedId) return
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setRemarkSaving(true)
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try {
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await updateAdminChatRemark(selectedId, remarkDraft.trim())
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message.success('备注已保存')
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await queryClient.invalidateQueries({ queryKey: ['admin-chat', selectedId] })
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} catch (error) {
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message.error(errorText(error))
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} finally {
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setRemarkSaving(false)
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}
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}
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const transfer = async () => {
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if (!selectedId || !transferTarget) return
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setTransferring(true)
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try {
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await transferAdminChat(selectedId, transferTarget)
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message.success('会话已转接')
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setTransferTarget(undefined)
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await Promise.all([
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queryClient.invalidateQueries({ queryKey: ['admin-chats'] }),
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queryClient.invalidateQueries({ queryKey: ['admin-chat', selectedId] }),
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])
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} catch (error) {
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message.error(errorText(error))
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} finally {
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setTransferring(false)
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}
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}
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const quickReplyOptions = useMemo(
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() =>
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(quickRepliesQuery.data ?? []).map(item => ({
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value: item.content,
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label: item.title,
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})),
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[quickRepliesQuery.data]
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)
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if (!canView) {
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return (
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<div className="admin-page">
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<AdminPageHeader eyebrow="JIEYOU OPS · 客服" title="客服会话" />
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<Alert type="warning" showIcon message="当前账号没有聊天查看权限（chat:view）" />
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</div>
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)
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}
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return (
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<div className="admin-page admin-chat-page">
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<AdminPageHeader
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eyebrow="JIEYOU OPS · 客服"
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title="客服会话"
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description="按阶段筛选会话、查看用户消息并直接回复，支持转接与备注。"
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meta={
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<Space size={8} wrap>
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<Tag color="geekblue">共 {listQuery.data?.total ?? 0} 个会话</Tag>
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<Tag color="gold">
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未读 {conversations.reduce((sum, item) => sum + item.unread_count, 0)}
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</Tag>
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<Tag color="volcano">待回复 {conversations.filter(item => item.needs_reply).length}</Tag>
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</Space>
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}
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extra={
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<Space wrap>
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<Button
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icon={<ReloadOutlined />}
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loading={listQuery.isFetching}
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onClick={() => void listQuery.refetch()}
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>
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刷新
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</Button>
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<Button
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onClick={async () => {
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try {
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await markAllAdminChatsRead()
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message.success('已全部标记为已读')
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await queryClient.invalidateQueries({ queryKey: ['admin-chats'] })
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} catch (error) {
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message.error(errorText(error))
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}
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}}
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>
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全部已读
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</Button>
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</Space>
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}
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/>
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<div className="admin-chat-toolbar">
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<Select
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value={filter}
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options={filterOptions}
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style={{ width: 140 }}
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onChange={value => setFilter(value)}
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/>
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<Select
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value={stage}
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options={stageOptions}
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style={{ width: 150 }}
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onChange={value => setStage(value)}
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/>
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<Input.Search
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allowClear
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value={keyword}
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placeholder="搜索会话标题 / 订单号"
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style={{ width: 280 }}
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onChange={event => setKeyword(event.target.value)}
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onSearch={value => setAppliedKeyword(value.trim())}
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/>
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</div>
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{listQuery.isError ? (
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<Alert
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type="error"
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showIcon
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message="会话列表加载失败"
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description={errorText(listQuery.error)}
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/>
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) : null}
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<div className="admin-chat-layout">
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<Card className="admin-chat-list" title="会话列表" styles={{ body: { padding: 0 } }}>
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{listQuery.isFetching && conversations.length === 0 ? (
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<div className="admin-chat-loading">
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<Spin />
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</div>
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) : conversations.length === 0 ? (
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<Empty description="没有符合条件的会话" style={{ padding: 32 }} />
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) : (
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<div className="admin-chat-list__items">
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{conversations.map(item => (
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<button
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key={item.id}
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type="button"
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className={`admin-chat-item${item.id === selectedId ? ' is-active' : ''}`}
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onClick={() => void selectConversation(item)}
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>
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<div className="admin-chat-item__top">
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<strong>{formatText(item.title)}</strong>
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<span className="admin-chat-item__time">
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{formatRelativeTime(item.last_message_at)}
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</span>
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</div>
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<div className="admin-chat-item__mid">
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<Typography.Text type="secondary" ellipsis>
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{formatText(item.last_message_preview)}
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</Typography.Text>
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{item.unread_count > 0 ? <Badge count={item.unread_count} /> : null}
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</div>
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<Space size={4} wrap>
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<Tag bordered={false}>{item.type}</Tag>
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{item.latest_order_no ? (
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<Tag bordered={false} color="blue">
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{item.latest_order_no}
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</Tag>
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) : null}
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{item.needs_reply ? (
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<Tag bordered={false} color="volcano">
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待回复
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</Tag>
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) : null}
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</Space>
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</button>
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))}
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</div>
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)}
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</Card>
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<Card className="admin-chat-panel" title={conversation ? conversation.title : '会话详情'}>
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{!selectedId ? (
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<Empty description="请选择左侧会话" />
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) : (
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<div className="admin-chat-panel__body">
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<div className="admin-chat-meta">
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<Space size={6} wrap>
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{conversation?.latest_order_no ? (
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<Tag bordered={false} color="blue">
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订单 {conversation.latest_order_no}
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</Tag>
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) : null}
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{conversation?.latest_order_status ? (
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<Tag bordered={false}>{conversation.latest_order_status}</Tag>
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) : null}
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{conversation?.support_scene ? (
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<Tag bordered={false}>{conversation.support_scene}</Tag>
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) : null}
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<span className="admin-chat-meta__time">
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{formatDateTime(conversation?.updated_at)}
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</span>
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</Space>
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</div>
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<div className="admin-chat-messages">
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{messagesQuery.isFetching && messages.length === 0 ? (
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<div className="admin-chat-loading">
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<Spin />
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</div>
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) : messages.length === 0 ? (
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<Empty description="还没有消息" />
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) : (
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messages.map(item => (
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<div
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key={item.id}
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className={`admin-chat-bubble${item.sender_type === 'admin' ? ' is-admin' : ''}`}
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>
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<div className="admin-chat-bubble__head">
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<span>{formatText(item.sender_name || item.sender_role)}</span>
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<span className="admin-chat-bubble__time">
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{formatDateTime(item.created_at)}
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</span>
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</div>
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<div className="admin-chat-bubble__content">
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{item.content_type === 'image' && item.attachment_urls?.length ? (
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<Space size={6} wrap>
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{item.attachment_urls.map(url => (
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<a key={url} href={url} target="_blank" rel="noreferrer">
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<img src={url} alt="会话图片" className="admin-chat-image" />
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</a>
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))}
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</Space>
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) : (
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formatText(item.content)
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)}
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</div>
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</div>
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))
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)}
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<div ref={bottomRef} />
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</div>
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<div className="admin-chat-composer">
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{quickReplyOptions.length ? (
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<Select
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showSearch
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allowClear
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placeholder="插入快捷回复"
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style={{ width: '100%' }}
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options={quickReplyOptions}
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value={undefined}
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onChange={value => {
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if (value) setDraft(current => (current ? `${current}\n${value}` : value))
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}}
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/>
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) : null}
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<Input.TextArea
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rows={3}
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value={draft}
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maxLength={2000}
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showCount
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placeholder="输入回复内容，Enter 发送，Shift+Enter 换行"
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disabled={!canSend}
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onChange={event => setDraft(event.target.value)}
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onPressEnter={event => {
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if (event.shiftKey) return
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event.preventDefault()
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void send()
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}}
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/>
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<div className="admin-chat-actions">
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<Space size={8} wrap>
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<Select
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allowClear
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placeholder="转接客服"
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style={{ width: 200 }}
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value={transferTarget}
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loading={supportAdminsQuery.isFetching}
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options={(supportAdminsQuery.data ?? []).map(admin => ({
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value: admin.id,
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label: `${admin.nickname || admin.username}（${admin.support_status}）`,
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}))}
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onChange={value => setTransferTarget(value)}
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/>
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<Button
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icon={<SwapOutlined />}
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disabled={!canSend || !transferTarget}
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loading={transferring}
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onClick={() => void transfer()}
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>
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转接
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</Button>
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<Input
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value={remarkDraft}
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placeholder="会话备注（仅后台可见）"
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style={{ width: 240 }}
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onChange={event => setRemarkDraft(event.target.value)}
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onPressEnter={() => void saveRemark()}
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/>
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<Button loading={remarkSaving} onClick={() => void saveRemark()}>
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保存备注
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</Button>
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</Space>
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<Button
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type="primary"
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icon={<SendOutlined />}
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loading={sending}
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disabled={!canSend || !draft.trim()}
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onClick={() => void send()}
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>
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发送
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</Button>
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</div>
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</div>
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</div>
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)}
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</Card>
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</div>
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</div>
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||||
)
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||||
}
|
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@@ -110,6 +110,11 @@ import type {
|
||||
AdminPickupProcessEvent,
|
||||
AdminPickupQuery,
|
||||
AdminPickupShop,
|
||||
AdminChatConversation,
|
||||
AdminChatCounts,
|
||||
AdminChatMessage,
|
||||
AdminChatMessagePage,
|
||||
AdminChatPage,
|
||||
ManualDisbursementPayload,
|
||||
OperatingExpensePage,
|
||||
OperatingExpensePayload,
|
||||
@@ -1554,4 +1559,86 @@ export async function settleAdminPickupFinancialAdjustment(
|
||||
return data.data
|
||||
}
|
||||
|
||||
export async function fetchAdminChats(query: {
|
||||
filter?: string
|
||||
stage?: string
|
||||
keyword?: string
|
||||
page?: number
|
||||
page_size?: number
|
||||
}) {
|
||||
const { data } = await adminClient.get<ApiResponse<Partial<AdminChatPage>>>('/admin/chats', {
|
||||
params: compactParams(query),
|
||||
})
|
||||
return {
|
||||
items: data.data.items ?? [],
|
||||
total: data.data.total ?? 0,
|
||||
page: data.data.page ?? query.page ?? 1,
|
||||
page_size: data.data.page_size ?? query.page_size ?? 20,
|
||||
}
|
||||
}
|
||||
|
||||
export async function fetchAdminChatCounts(query: {
|
||||
filter?: string
|
||||
stage?: string
|
||||
keyword?: string
|
||||
}) {
|
||||
const { data } = await adminClient.get<ApiResponse<AdminChatCounts>>('/admin/chats/counts', {
|
||||
params: compactParams(query),
|
||||
})
|
||||
return data.data
|
||||
}
|
||||
|
||||
export async function fetchAdminChatDetail(id: number) {
|
||||
const { data } = await adminClient.get<ApiResponse<AdminChatConversation>>(`/admin/chats/${id}`)
|
||||
return data.data
|
||||
}
|
||||
|
||||
export async function fetchAdminChatMessages(id: number, page = 1, pageSize = 50) {
|
||||
const { data } = await adminClient.get<ApiResponse<Partial<AdminChatMessagePage>>>(
|
||||
`/admin/chats/${id}/messages`,
|
||||
{ params: { page, page_size: pageSize } }
|
||||
)
|
||||
return {
|
||||
items: (data.data.items ?? []) as AdminChatMessage[],
|
||||
total: data.data.total ?? 0,
|
||||
page: data.data.page ?? page,
|
||||
page_size: data.data.page_size ?? pageSize,
|
||||
}
|
||||
}
|
||||
|
||||
export async function sendAdminChatMessage(
|
||||
id: number,
|
||||
payload: { content: string; attachment_urls?: string[] }
|
||||
) {
|
||||
const { data } = await adminClient.post<ApiResponse<AdminChatMessage>>(
|
||||
`/admin/chats/${id}/messages`,
|
||||
payload
|
||||
)
|
||||
return data.data
|
||||
}
|
||||
|
||||
export async function markAdminChatRead(id: number) {
|
||||
await adminClient.post(`/admin/chats/${id}/read`)
|
||||
}
|
||||
|
||||
export async function markAllAdminChatsRead() {
|
||||
await adminClient.post('/admin/chats/read-all')
|
||||
}
|
||||
|
||||
export async function transferAdminChat(id: number, toAdminId: number) {
|
||||
await adminClient.post(`/admin/chats/${id}/transfer`, { to_admin_id: toAdminId })
|
||||
}
|
||||
|
||||
export async function updateAdminChatRemark(id: number, remark: string) {
|
||||
await adminClient.post(`/admin/chats/${id}/remark`, { remark })
|
||||
}
|
||||
|
||||
export async function fetchAdminChatSupportAdmins() {
|
||||
const { data } = await adminClient.get<
|
||||
ApiResponse<Array<{ id: number; username?: string; nickname: string; support_status: string }>>
|
||||
>('/admin/chats/support-admins')
|
||||
return data.data ?? []
|
||||
}
|
||||
|
||||
|
||||
|
||||
|
||||
@@ -749,6 +749,84 @@ export interface AdminPickupFinancialAdjustment {
|
||||
created_at: string
|
||||
}
|
||||
|
||||
export interface AdminChatParticipant {
|
||||
id: number
|
||||
conversation_id: number
|
||||
participant_type: string
|
||||
participant_id: number
|
||||
role: string
|
||||
remark: string
|
||||
display_name: string
|
||||
avatar_url: string
|
||||
last_read_at?: string | null
|
||||
joined_at: string
|
||||
}
|
||||
|
||||
export interface AdminChatConversation {
|
||||
id: number
|
||||
order_id?: number | null
|
||||
listing_id?: number | null
|
||||
distribution_site_id?: number | null
|
||||
latest_order_id?: number | null
|
||||
latest_order_no?: string
|
||||
latest_order_status?: string
|
||||
latest_handoff_status?: string
|
||||
latest_refund_status?: string
|
||||
type: string
|
||||
support_scene?: string
|
||||
title: string
|
||||
status: string
|
||||
role: string
|
||||
admin_remark?: string
|
||||
participants?: AdminChatParticipant[]
|
||||
last_message_id?: number | null
|
||||
last_message_preview: string
|
||||
last_message_at?: string | null
|
||||
last_sender_type?: string
|
||||
last_sender_id?: number
|
||||
last_sender_role?: string
|
||||
unread_count: number
|
||||
needs_reply: boolean
|
||||
created_at: string
|
||||
updated_at: string
|
||||
}
|
||||
|
||||
export interface AdminChatPage {
|
||||
items: AdminChatConversation[]
|
||||
total: number
|
||||
page: number
|
||||
page_size: number
|
||||
}
|
||||
|
||||
export interface AdminChatMessage {
|
||||
id: number
|
||||
conversation_id: number
|
||||
sender_type: string
|
||||
sender_id: number
|
||||
sender_role: string
|
||||
sender_name: string
|
||||
sender_avatar: string
|
||||
is_self: boolean
|
||||
is_read: boolean
|
||||
content_type: string
|
||||
content: string
|
||||
attachment_urls?: string[]
|
||||
admin_attention_type?: string
|
||||
created_at: string
|
||||
}
|
||||
|
||||
export interface AdminChatMessagePage {
|
||||
items: AdminChatMessage[]
|
||||
total: number
|
||||
page: number
|
||||
page_size: number
|
||||
}
|
||||
|
||||
export interface AdminChatCounts {
|
||||
ownership: Record<string, number>
|
||||
stages: Record<string, number>
|
||||
}
|
||||
|
||||
export interface AdminAnnouncementQuery {
|
||||
category?: string
|
||||
status?: string
|
||||
|
||||
Reference in New Issue
Block a user