新增订单群聊
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yml
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<script setup lang="ts">
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import { computed, nextTick, onBeforeUnmount, onMounted, ref } from 'vue'
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import { ElMessage } from 'element-plus'
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import {
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fetchAdminChat,
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fetchAdminChatMessages,
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fetchAdminChats,
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markAdminChatRead,
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sendAdminChatMessage,
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type ChatConversation,
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type ChatMessage,
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} from '@/api/chats'
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import { formatDateMinute } from '@/utils/time'
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const conversations = ref<ChatConversation[]>([])
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const active = ref<ChatConversation | null>(null)
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const messages = ref<ChatMessage[]>([])
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const loading = ref(false)
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const messageLoading = ref(false)
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const sending = ref(false)
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const content = ref('')
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const listRef = ref<HTMLElement | null>(null)
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let timer: number | undefined
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const activeMembers = computed(() => {
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const participants = active.value?.participants || []
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return participants.map(item => `${roleLabel(item.role)}：${item.display_name}`).join(' / ')
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})
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onMounted(async () => {
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await loadConversations()
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timer = window.setInterval(async () => {
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await loadConversations(false)
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if (active.value) await loadMessages(active.value.id, false)
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}, 5000)
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})
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onBeforeUnmount(() => {
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if (timer) window.clearInterval(timer)
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})
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async function loadConversations(showLoading = true) {
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if (showLoading) loading.value = true
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try {
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const res = await fetchAdminChats(1, 100)
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conversations.value = res.items
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const first = conversations.value[0]
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if (!active.value && first) {
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await openConversation(first)
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}
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} catch {
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ElMessage.error('会话加载失败')
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} finally {
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loading.value = false
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}
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}
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async function openConversation(item: ChatConversation) {
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messageLoading.value = true
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try {
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active.value = await fetchAdminChat(item.id)
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await loadMessages(item.id)
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await markAdminChatRead(item.id)
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await loadConversations(false)
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} catch {
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ElMessage.error('会话详情加载失败')
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} finally {
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messageLoading.value = false
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}
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}
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async function loadMessages(id: number, scroll = true) {
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const res = await fetchAdminChatMessages(id, 1, 100)
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messages.value = res.items
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if (scroll) {
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await nextTick()
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scrollBottom()
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}
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}
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async function handleSend() {
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const text = content.value.trim()
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if (!active.value || !text || sending.value) return
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sending.value = true
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try {
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const message = await sendAdminChatMessage(active.value.id, text)
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messages.value = [...messages.value, message]
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content.value = ''
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await nextTick()
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scrollBottom()
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await loadConversations(false)
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} catch {
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ElMessage.error('发送失败')
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} finally {
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sending.value = false
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}
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}
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function scrollBottom() {
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const el = listRef.value
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if (!el) return
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el.scrollTop = el.scrollHeight
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}
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function roleLabel(role: string) {
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const map: Record<string, string> = {
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renter: '租客',
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owner: '号主',
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support: '客服',
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system: '系统',
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}
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return map[role] || '成员'
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}
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function senderLabel(item: ChatMessage) {
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if (item.sender_type === 'system') return '系统'
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return `${roleLabel(item.sender_role)} · ${item.sender_name}`
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}
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</script>
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<template>
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<section class="admin-page">
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<div class="page-head">
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<div>
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<h1>客服群聊</h1>
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<p>处理订单三方沟通</p>
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</div>
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<el-button :loading="loading" @click="loadConversations()">刷新</el-button>
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</div>
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<div class="chat-workbench">
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<aside class="conversation-pane" v-loading="loading">
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<button
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v-for="item in conversations"
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:key="item.id"
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type="button"
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class="conversation-row"
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:class="{ active: active?.id === item.id }"
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@click="openConversation(item)"
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>
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<div class="row-title">
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<strong>{{ item.title }}</strong>
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<span>{{ formatDateMinute(item.last_message_at || item.created_at) }}</span>
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</div>
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<p>{{ item.last_message_preview || '订单群聊已创建' }}</p>
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<em v-if="item.unread_count > 0">{{ item.unread_count }}</em>
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</button>
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<el-empty v-if="!loading && conversations.length === 0" description="暂无客服会话" />
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</aside>
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<main class="message-pane">
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<template v-if="active">
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<header class="message-head">
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<div>
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<h2>{{ active.title }}</h2>
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<p>{{ activeMembers }}</p>
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</div>
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<RouterLink :to="`/admin/orders/${active.order_id}`">查看订单</RouterLink>
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</header>
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<div ref="listRef" class="message-list" v-loading="messageLoading">
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<div
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v-for="item in messages"
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:key="item.id"
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class="message-row"
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:class="{ self: item.is_self, system: item.sender_type === 'system' }"
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>
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<template v-if="item.sender_type === 'system'">
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<span>{{ item.content }}</span>
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</template>
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<template v-else>
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<small>{{ senderLabel(item) }} · {{ formatDateMinute(item.created_at) }}</small>
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<p>{{ item.content }}</p>
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</template>
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</div>
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</div>
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<footer class="composer">
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<el-input
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v-model="content"
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type="textarea"
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:rows="3"
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maxlength="1000"
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show-word-limit
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placeholder="输入客服回复"
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@keydown.enter.exact.prevent="handleSend"
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/>
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<el-button type="primary" :loading="sending" :disabled="!content.trim()" @click="handleSend">发送</el-button>
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</footer>
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</template>
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<el-empty v-else description="请选择会话" />
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</main>
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</div>
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</section>
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</template>
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<style scoped>
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.page-head {
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display: flex;
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align-items: center;
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justify-content: space-between;
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margin-bottom: 16px;
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}
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.page-head h1 {
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margin: 0;
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font-size: 22px;
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}
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.page-head p {
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margin: 6px 0 0;
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color: #6b7280;
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}
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.chat-workbench {
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display: grid;
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min-height: 640px;
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grid-template-columns: 330px minmax(0, 1fr);
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overflow: hidden;
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border: 1px solid #e5e7eb;
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border-radius: 8px;
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background: #fff;
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}
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.conversation-pane {
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overflow-y: auto;
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border-right: 1px solid #e5e7eb;
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background: #f8fafc;
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}
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.conversation-row {
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position: relative;
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display: block;
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width: 100%;
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padding: 14px;
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border: 0;
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border-bottom: 1px solid #e5e7eb;
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background: transparent;
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text-align: left;
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}
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.conversation-row.active {
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background: #eef6ff;
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}
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.row-title {
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display: flex;
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gap: 10px;
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align-items: center;
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}
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.row-title strong {
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min-width: 0;
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flex: 1;
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overflow: hidden;
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color: #111827;
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text-overflow: ellipsis;
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white-space: nowrap;
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}
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.row-title span {
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flex: none;
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color: #9ca3af;
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font-size: 12px;
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}
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.conversation-row p {
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margin: 8px 24px 0 0;
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overflow: hidden;
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color: #6b7280;
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font-size: 13px;
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text-overflow: ellipsis;
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white-space: nowrap;
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}
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.conversation-row em {
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position: absolute;
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right: 12px;
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bottom: 12px;
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min-width: 18px;
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height: 18px;
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padding: 0 5px;
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border-radius: 9px;
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background: #ef4444;
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color: #fff;
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font-size: 11px;
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font-style: normal;
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font-weight: 700;
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line-height: 18px;
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text-align: center;
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}
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.message-pane {
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display: grid;
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min-width: 0;
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grid-template-rows: auto minmax(0, 1fr) auto;
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}
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.message-head {
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display: flex;
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align-items: center;
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justify-content: space-between;
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padding: 14px 18px;
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border-bottom: 1px solid #e5e7eb;
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}
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.message-head h2 {
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margin: 0;
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font-size: 18px;
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}
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.message-head p {
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margin: 6px 0 0;
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color: #6b7280;
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font-size: 13px;
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}
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.message-list {
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overflow-y: auto;
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padding: 18px;
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background: #f3f6fa;
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}
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.message-row {
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max-width: 70%;
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margin-bottom: 14px;
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}
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.message-row.self {
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margin-left: auto;
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text-align: right;
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}
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.message-row.system {
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max-width: none;
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text-align: center;
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}
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.message-row small {
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display: block;
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margin-bottom: 5px;
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color: #8a94a6;
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}
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.message-row p {
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display: inline-block;
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margin: 0;
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padding: 10px 12px;
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border-radius: 8px;
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background: #fff;
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color: #111827;
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line-height: 1.5;
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text-align: left;
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}
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.message-row.self p {
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background: #dff5eb;
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}
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.message-row.system span {
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display: inline-block;
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padding: 5px 10px;
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border-radius: 8px;
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background: #e5e7eb;
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color: #6b7280;
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font-size: 12px;
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}
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.composer {
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display: grid;
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grid-template-columns: minmax(0, 1fr) 88px;
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gap: 12px;
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align-items: end;
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padding: 14px;
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border-top: 1px solid #e5e7eb;
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}
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</style>
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