257 lines
8.3 KiB
Vue
257 lines
8.3 KiB
Vue
<script setup lang="ts">
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import { ElMessage } from 'element-plus'
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import { computed, onMounted, ref } from 'vue'
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import { arbitrateDispute, fetchAdminDisputes, type Dispute } from '@/features/disputes'
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import { fetchAdminFileBlob } from '@/shared/api/files'
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import { disputeStatusLabel } from '@/utils/statusLabels'
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import { formatDateTime } from '@/utils/time'
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import { formatListingNo } from '@/utils/listingDisplay'
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import AdminTablePagination from '../components/AdminTablePagination.vue'
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const loading = ref(false)
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const submitting = ref(false)
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const disputes = ref<Dispute[]>([])
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const activeDispute = ref<Dispute | null>(null)
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const evidenceDispute = ref<Dispute | null>(null)
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const result = ref('release_deposit')
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const remark = ref('')
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const amount = ref<number | undefined>()
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const currentPage = ref(1)
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const currentPageSize = ref(20)
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const total = ref(0)
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const isPartialRefund = computed(() => result.value === 'partial_refund')
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const canSubmitArbitration = computed(() => {
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if (submitting.value || !activeDispute.value) return false
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if (!result.value || !remark.value.trim()) return false
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if (isPartialRefund.value && (!amount.value || amount.value <= 0)) return false
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return true
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})
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onMounted(loadDisputes)
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async function loadDisputes() {
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loading.value = true
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try {
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const res = await fetchAdminDisputes(currentPage.value, currentPageSize.value)
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disputes.value = res.items
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total.value = res.total
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} finally {
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loading.value = false
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}
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}
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async function handlePageChange() {
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await loadDisputes()
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}
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function openArbitration(row: Dispute) {
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activeDispute.value = row
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result.value = row.arbitration_result || 'release_deposit'
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remark.value = row.arbitration_remark || ''
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amount.value = undefined
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}
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function evidenceItems(row: Dispute | null) {
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const raw = row?.evidence_urls
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if (!raw) return []
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if (Array.isArray(raw)) return raw
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return []
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}
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function extractObjectKey(url: string) {
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try {
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const parsed = new URL(url, window.location.origin)
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return parsed.searchParams.get('key') || ''
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} catch {
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return ''
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}
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}
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async function openEvidence(url: string) {
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const key = extractObjectKey(url)
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if (!key) {
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window.open(url, '_blank')
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return
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}
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try {
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const blob = await fetchAdminFileBlob(key)
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const objectURL = URL.createObjectURL(blob)
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window.open(objectURL, '_blank')
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window.setTimeout(() => URL.revokeObjectURL(objectURL), 60_000)
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} catch (error) {
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ElMessage.error(readError(error, '证据文件打开失败'))
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}
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}
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async function handleArbitrate() {
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if (!activeDispute.value) return
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if (submitting.value) return
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if (!remark.value.trim()) {
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ElMessage.warning('请填写客服裁决说明')
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return
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}
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if (isPartialRefund.value && (!amount.value || amount.value <= 0)) {
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ElMessage.warning('请填写部分退款金额')
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return
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}
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submitting.value = true
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try {
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await arbitrateDispute(activeDispute.value.id, {
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result: result.value,
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remark: remark.value.trim(),
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amount: amount.value,
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})
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ElMessage.success('仲裁结果已保存，双方已收到通知')
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activeDispute.value = null
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remark.value = ''
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await loadDisputes()
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} catch (error) {
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ElMessage.error(readError(error, '仲裁失败'))
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} finally {
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submitting.value = false
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}
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}
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function readError(error: unknown, fallback: string) {
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if (typeof error === 'object' && error && 'response' in error) {
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const response = (error as { response?: { data?: { message?: string } } }).response
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return response?.data?.message || fallback
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}
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return fallback
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}
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</script>
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<template>
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<section class="page">
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<div class="page-header">
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<p class="eyebrow">Arbitration</p>
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<h1>仲裁中心</h1>
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<p>处理无法登录、资产损失、哈夫币争议和结账争议。</p>
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</div>
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<el-table v-loading="loading" class="table-panel" :data="disputes">
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<el-table-column label="商品编号" width="140">
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<template #default="{ row }">{{ formatListingNo(row.listing_no) }}</template>
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</el-table-column>
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<el-table-column prop="order_no" label="订单号" min-width="210" />
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<el-table-column prop="title" label="账号" min-width="160" />
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<el-table-column prop="type" label="类型" width="150" />
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<el-table-column label="状态" width="110">
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<template #default="{ row }">{{ disputeStatusLabel(row.status) }}</template>
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</el-table-column>
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<el-table-column label="创建时间" min-width="180">
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<template #default="{ row }">{{ formatDateTime(row.created_at) }}</template>
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</el-table-column>
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<el-table-column
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prop="arbitration_result"
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label="仲裁结果"
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width="150"
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show-overflow-tooltip
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/>
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<el-table-column label="操作" width="160">
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<template #default="{ row }">
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<el-button
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size="small"
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:disabled="evidenceItems(row).length === 0"
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@click="evidenceDispute = row"
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>证据</el-button
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>
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<el-button
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size="small"
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:disabled="row.status === 'resolved'"
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@click="openArbitration(row)"
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>仲裁</el-button
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>
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</template>
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</el-table-column>
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</el-table>
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<AdminTablePagination
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v-if="total > 0"
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v-model:current-page="currentPage"
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v-model:page-size="currentPageSize"
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:total="total"
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:loading="loading"
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@page-change="handlePageChange"
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/>
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<el-dialog
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:model-value="!!activeDispute"
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title="申诉仲裁"
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width="560px"
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@update:model-value="activeDispute = null"
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>
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<div v-if="activeDispute" class="dialog-body">
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<p>
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<strong>{{ activeDispute.order_no }}</strong> · 商品编号
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{{ formatListingNo(activeDispute.listing_no) }} · {{ activeDispute.title }}
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</p>
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<p>{{ activeDispute.description }}</p>
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<el-select v-model="result" class="full-control" placeholder="选择裁决结果">
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<el-option label="全额退款" value="full_refund" />
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<el-option label="部分退款" value="partial_refund" />
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<el-option label="扣押金" value="deduct_deposit" />
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<el-option label="释放押金" value="release_deposit" />
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<el-option label="赔付号主" value="compensate_owner" />
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<el-option label="关闭订单" value="order_close" />
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<el-option label="标记异常" value="mark_abnormal" />
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</el-select>
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<el-input-number
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v-if="['partial_refund', 'deduct_deposit', 'compensate_owner'].includes(result)"
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v-model="amount"
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class="full-control panel-action"
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:min="0"
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:precision="0"
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:step="10"
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placeholder="裁决金额"
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/>
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<p v-if="result === 'partial_refund'">
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部分退款金额表示退给租客的金额，剩余冻结金额结算给号主。
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</p>
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<p v-if="['deduct_deposit', 'compensate_owner'].includes(result)">
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金额表示从押金中赔付给号主的部分；不填则默认处理全额押金。
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</p>
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<el-input
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v-model="remark"
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class="panel-action"
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type="textarea"
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:rows="4"
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placeholder="填写客服裁决说明"
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/>
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</div>
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<template #footer>
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<el-button :disabled="submitting" @click="activeDispute = null">取消</el-button>
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<el-button
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type="primary"
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:loading="submitting"
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:disabled="!canSubmitArbitration"
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@click="handleArbitrate"
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>保存裁决</el-button
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>
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</template>
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</el-dialog>
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<el-dialog
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:model-value="!!evidenceDispute"
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title="申诉证据"
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width="640px"
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@update:model-value="evidenceDispute = null"
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>
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<div v-if="evidenceDispute" class="dialog-body">
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<p>
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<strong>{{ evidenceDispute.order_no }}</strong> · 商品编号
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{{ formatListingNo(evidenceDispute.listing_no) }} · {{ evidenceDispute.title }}
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</p>
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<div v-for="item in evidenceItems(evidenceDispute)" :key="item" class="evidence-row">
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<span>{{ item }}</span>
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<el-button size="small" @click="openEvidence(item)">打开</el-button>
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</div>
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</div>
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<template #footer>
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<el-button type="primary" @click="evidenceDispute = null">关闭</el-button>
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</template>
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</el-dialog>
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</section>
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</template>
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