新增打手问题反馈

2026-08-20 19:56:10 +08:00
parent e504b3a207
commit 20b1066ba3
18 changed files with 788 additions and 0 deletions
@@ -0,0 +1,23 @@
+-- 打手问题反馈：关联工单，由客服回复并关闭，不改变工单状态或资金。
+
+CREATE TABLE IF NOT EXISTS worker_order_feedbacks (
+  id BIGSERIAL PRIMARY KEY,
+  work_order_id BIGINT NOT NULL REFERENCES work_orders(id) ON DELETE CASCADE,
+  work_order_share_id BIGINT REFERENCES work_order_shares(id) ON DELETE SET NULL,
+  worker_id BIGINT NOT NULL REFERENCES worker_users(id) ON DELETE CASCADE,
+  content TEXT NOT NULL DEFAULT '',
+  status TEXT NOT NULL DEFAULT 'pending',
+  reply TEXT NOT NULL DEFAULT '',
+  handled_by TEXT NOT NULL DEFAULT '',
+  created_at TIMESTAMPTZ NOT NULL,
+  handled_at TIMESTAMPTZ,
+  updated_at TIMESTAMPTZ NOT NULL
+);
+
+CREATE INDEX IF NOT EXISTS idx_worker_order_feedbacks_status_created
+  ON worker_order_feedbacks (status, created_at DESC);
+
+CREATE INDEX IF NOT EXISTS idx_worker_order_feedbacks_worker_created
+  ON worker_order_feedbacks (worker_id, created_at DESC);
+
+COMMENT ON TABLE worker_order_feedbacks IS '打手针对工单提交的客户资料和处理问题反馈';