diff --git a/apps/backend/src/services/fulfillment/product-resolution-service.ts b/apps/backend/src/services/fulfillment/product-resolution-service.ts
index cc91f5cd..11f4bd12 100644
--- a/apps/backend/src/services/fulfillment/product-resolution-service.ts
+++ b/apps/backend/src/services/fulfillment/product-resolution-service.ts
@@ -298,13 +298,23 @@ function resolveDouyinMashidaItemCandidate({
   const fulfillmentRoute = resolveFulfillmentRoute({
     productName: productTitle,
     internalSku,
-    preferredExecutorKey: douyinSkinMatch ? FULFILLMENT_EXECUTOR_KEYS.DOUYIN_MASHIDA_SKIN : '',
+    // 命中皮肤 → 皮肤自动发货；未命中 → **显式**回落人工（接单平台）。
+    // 不依赖全局 `unmatchedExecutorKey`：线上/联调环境该值可能是空串（dev 库就是空串），
+    // 那样未命中的抖音订单会既不建任务、也不进人工，等于静默漏单。
+    preferredExecutorKey: douyinSkinMatch
+      ? FULFILLMENT_EXECUTOR_KEYS.DOUYIN_MASHIDA_SKIN
+      : FULFILLMENT_EXECUTOR_KEYS.MANUAL_DISPATCH,
     candidates: [
       {
         executorKey: FULFILLMENT_EXECUTOR_KEYS.DOUYIN_MASHIDA_SKIN,
         available: Boolean(douyinSkinMatch),
         reason: douyinSkinMatch ? '' : '内部 SKU 未命中皮肤商品映射',
       },
+      {
+        executorKey: FULFILLMENT_EXECUTOR_KEYS.MANUAL_DISPATCH,
+        available: true,
+        reason: '接单平台/人工兜底',
+      },
     ],
   })