新增接单平台订单关闭与重新打开

apps/frontend/src/components/WorkOrderEventTimeline.tsx

@@ -319,6 +319,14 @@ export function formatWorkOrderEvent(event: WorkOrderEvent): EventNodeStyle {
         )}`,
         color: 'red',
       }
+    case 'closed_by_admin':
+      return {
+        title: note ? `关闭订单（${note}）` : '关闭订单',
+        description: `订单状态：${formatStatusLabel(event.fromStatus)} → ${formatStatusLabel(
+          event.toStatus,
+        )}`,
+        color: 'red',
+      }
 
     // —— 其他 ——
     case 'payment_amount_updated': {

apps/frontend/src/pages/admin/panels/WorkOrdersPanel.tsx

@@ -59,6 +59,7 @@ import {
   cancelAdminWorkOrderShare,
   cancelAdminWorkOrderSharing,
   cancelAdminWorkOrderSharingPart,
+  closeAdminWorkOrder,
   completeAdminWorkOrderGiftCooldown,
   confirmAdminWorkOrderFriend,
   deductAdminWorkOrderPendingDeposit,
@@ -72,11 +73,9 @@ import {
   fetchAdminWorkerProductNameSuffix,
   fetchAdminWorkerUsers,
   fetchAdminWorkOrders,
-  executeAdminCustomerRefund,
   markAdminWorkOrderProblem,
   markAdminWorkOrderShareProblem,
   pinAdminWorkOrder,
-  previewAdminCustomerRefund,
   publishAdminWorkOrder,
   reduceAdminWorkOrderShareQuantity,
   reopenAdminCancelledWorkOrder,
@@ -89,7 +88,6 @@ import {
   updateAdminWorkOrderNote,
   updateAdminWorkOrderSharing,
 } from '@/services/admin'
-import type { CustomerRefundPreview } from '@/services/admin/worker-platform'
 import {
   checkWorkOrderConsignmentMatches,
   matchAdminConsignmentWorkOrder,
@@ -205,11 +203,6 @@ type CancelSharingPartFormValues = {
   reason?: string
 }
 
-type CustomerRefundFormValues = {
-  reason: string
-  note?: string
-}
-
 /** 工单 `material.consignment`（寄售履约信息）；没有寄售履约信息时返回 null。 */
 function getConsignmentFulfillment(row: WorkOrder): ConsignmentFulfillmentInfo | null {
   const consignment = asRecord((row.material as Record<string, unknown> | undefined)?.consignment)
@@ -311,9 +304,6 @@ export default function WorkOrdersPanel() {
   const canCancelOrder = sessionPermissions
     ? sessionPermissions.includes('worker_order.cancel')
     : hasAdminPermission('worker_order.cancel')
-  const canCustomerRefund = sessionPermissions
-    ? sessionPermissions.includes('worker_order.customer_refund')
-    : hasAdminPermission('worker_order.customer_refund')
   const canCancelShare = sessionPermissions
     ? sessionPermissions.includes('worker_order.cancel_share')
     : hasAdminPermission('worker_order.cancel_share')
@@ -389,12 +379,6 @@ export default function WorkOrdersPanel() {
   const [noteOrder, setNoteOrder] = useState<WorkOrder | null>(null)
   const [deductOrder, setDeductOrder] = useState<WorkOrder | null>(null)
   const [cancelOrder, setCancelOrder] = useState<WorkOrder | null>(null)
-  const [customerRefundOrder, setCustomerRefundOrder] = useState<WorkOrder | null>(null)
-  const [customerRefundPreview, setCustomerRefundPreview] = useState<CustomerRefundPreview | null>(
-    null,
-  )
-  const [customerRefundLoading, setCustomerRefundLoading] = useState(false)
-  const [customerRefundSubmitting, setCustomerRefundSubmitting] = useState(false)
   const [problemForm] = Form.useForm()
   const [resolutionForm] = Form.useForm()
   const [materialForm] = Form.useForm<MaterialFormValues>()
@@ -409,7 +393,6 @@ export default function WorkOrdersPanel() {
   const [cancelSharingForm] = Form.useForm<CancelSharingFormValues>()
   const [cancelSharingPartForm] = Form.useForm<CancelSharingPartFormValues>()
   const [deductForm] = Form.useForm<{ amount?: number; note?: string }>()
-  const [customerRefundForm] = Form.useForm<CustomerRefundFormValues>()
   const [editForm] = Form.useForm<{
     productName?: string
     platformOrderId?: string
@@ -709,44 +692,15 @@ export default function WorkOrdersPanel() {
     cancelForm.setFieldsValue({ action: 'return_to_hall', reason: '' })
   }
 
-  async function openCustomerRefundModal(row: WorkOrder) {
-    setCustomerRefundOrder(row)
-    setCustomerRefundPreview(null)
-    customerRefundForm.setFieldsValue({ reason: '客户退款', note: '' })
-    setCustomerRefundLoading(true)
-    try {
-      const response = await previewAdminCustomerRefund(row.workOrderId)
-      setCustomerRefundPreview(response.data)
-    } catch (error) {
-      setCustomerRefundOrder(null)
-      message.error(error instanceof Error ? error.message : '客户退款预检失败')
-    } finally {
-      setCustomerRefundLoading(false)
-    }
-  }
-
-  async function submitCustomerRefund(values: CustomerRefundFormValues) {
-    if (!customerRefundOrder || !customerRefundPreview?.canExecute) return
-    setCustomerRefundSubmitting(true)
-    try {
-      const response = await executeAdminCustomerRefund(customerRefundOrder.workOrderId, values)
-      message.success(
-        response.data.idempotent
-          ? '该客户退款已处理，无需重复操作'
-          : `客户退款已完成，退款 ${formatMoney(customerRefundPreview.remainingFen)}`,
-      )
-      setCustomerRefundOrder(null)
-      setCustomerRefundPreview(null)
-      customerRefundForm.resetFields()
-      await refreshAll()
-      void queryClient.invalidateQueries({ queryKey: ['admin-redeem-certificates'] })
-      void queryClient.invalidateQueries({ queryKey: ['admin-kuaishou-industry-vouchers'] })
-      void queryClient.invalidateQueries({ queryKey: ['fulfillment-pending'] })
-    } catch (error) {
-      message.error(error instanceof Error ? error.message : '客户退款失败')
-    } finally {
-      setCustomerRefundSubmitting(false)
-    }
+  function closeOrder(row: WorkOrder) {
+    modal.confirm({
+      title: '确认关闭该订单？',
+      content: '关闭后客户将无法访问订单服务，不会发起退款；订单仍保留在后台，可随时重新打开。',
+      okText: '关闭订单',
+      cancelText: '取消',
+      okButtonProps: { danger: true },
+      onOk: () => runAction(() => closeAdminWorkOrder(row.workOrderId), '订单已关闭'),
+    })
   }
 
   function applyMaterialPaste(text: string) {
@@ -2038,9 +1992,9 @@ export default function WorkOrdersPanel() {
               icon={<UndoOutlined />}
               onClick={() => {
                 modal.confirm({
-                  title: '确认重新启用该订单？',
-                  content: '订单将恢复为待分配状态。请确认资料与金额后，再发布到抢单大厅。',
-                  okText: '重新启用',
+                  title: '确认重新打开该订单？',
+                  content: '订单将恢复为待分配状态，客户可重新访问并继续处理。',
+                  okText: '重新打开',
                   cancelText: '取消',
                   onOk: () =>
                     runAction(
@@ -2050,7 +2004,7 @@ export default function WorkOrdersPanel() {
                 })
               }}
             >
-              重新启用
+              重新打开订单
             </Button>
           ) : null}
           {row.sharing?.enabled ||
@@ -2079,25 +2033,14 @@ export default function WorkOrdersPanel() {
               内部库存匹配
             </Button>
           ) : null}
-          {canCustomerRefund &&
-          [
-            'pending_material',
-            'unassigned',
-            'open',
-            'in_progress',
-            'pending_acceptance',
-            'problem',
-          ].includes(String(row.rawStatus || row.status || '')) ? (
+          {row.capabilities?.canCloseOrder && canCancelOrder ? (
             <Button
               danger
               icon={<RollbackOutlined />}
-              loading={
-                customerRefundLoading && customerRefundOrder?.workOrderId === row.workOrderId
-              }
-              onClick={() => void openCustomerRefundModal(row)}
-              title="同意平台用户退款，并关闭工单、资料、领取链接和待核销任务"
+              onClick={() => closeOrder(row)}
+              title="关闭订单后客户无法访问订单服务，可重新打开"
             >
-              客户退款
+              关闭订单
             </Button>
           ) : null}
           {row.capabilities?.canCancel && (canReturnToHall || canCancelOrder) ? (
@@ -3226,80 +3169,6 @@ export default function WorkOrdersPanel() {
         </Form>
       </Modal>
 
-      <Modal
-        title={`客户退款 · ${getDisplayOrderNo(customerRefundOrder)}`}
-        open={Boolean(customerRefundOrder)}
-        onCancel={() => {
-          setCustomerRefundOrder(null)
-          setCustomerRefundPreview(null)
-          customerRefundForm.resetFields()
-        }}
-        onOk={() => customerRefundForm.submit()}
-        okText="同意退款并关闭订单"
-        okButtonProps={{
-          danger: true,
-          disabled: customerRefundLoading || !customerRefundPreview?.canExecute,
-        }}
-        confirmLoading={customerRefundSubmitting}
-        destroyOnHidden
-        width={620}
-      >
-        {customerRefundLoading ? (
-          <Alert type="info" showIcon message="正在查询平台用户售后单..." />
-        ) : customerRefundPreview ? (
-          <Space direction="vertical" size={14} style={{ width: '100%' }}>
-            <Alert
-              type="warning"
-              showIcon
-              message="该操作会同意平台用户退款，并关闭订单下全部工单、资料提交、领取链接和待核销任务。"
-              description="订单、退款、成本与资金流水会保留用于审计；存在已验收或已结算内容时系统会拒绝执行。"
-            />
-            <Descriptions bordered size="small" column={1}>
-              <Descriptions.Item label="平台">
-                {customerRefundPreview.platform} / {customerRefundPreview.provider}
-              </Descriptions.Item>
-              <Descriptions.Item label="平台订单号">
-                {customerRefundPreview.platformOrderId}
-              </Descriptions.Item>
-              <Descriptions.Item label="平台售后单号">
-                {customerRefundPreview.externalAfterSaleId}
-              </Descriptions.Item>
-              <Descriptions.Item label="退款金额">
-                {formatMoney(customerRefundPreview.remainingFen)}
-              </Descriptions.Item>
-              <Descriptions.Item label="关闭范围">
-                {customerRefundPreview.workOrderCount} 个工单 / {customerRefundPreview.itemCount}{' '}
-                个订单项
-              </Descriptions.Item>
-            </Descriptions>
-            {customerRefundPreview.notes.length > 0 ? (
-              <Alert
-                type={customerRefundPreview.canExecute ? 'warning' : 'error'}
-                showIcon
-                message={customerRefundPreview.canExecute ? '处理提示' : '预检未通过'}
-                description={customerRefundPreview.notes.join('；')}
-              />
-            ) : null}
-            <Form
-              form={customerRefundForm}
-              layout="vertical"
-              onFinish={(values) => void submitCustomerRefund(values)}
-            >
-              <Form.Item
-                label="退款原因"
-                name="reason"
-                rules={[{ required: true, message: '请填写退款原因' }]}
-              >
-                <Input maxLength={200} />
-              </Form.Item>
-              <Form.Item label="处理备注" name="note">
-                <Input.TextArea rows={3} maxLength={500} showCount />
-              </Form.Item>
-            </Form>
-          </Space>
-        ) : null}
-      </Modal>
-
       <Modal
         title={`撤单处理 · ${getDisplayOrderNo(cancelOrder)}`}
         open={Boolean(cancelOrder)}

apps/frontend/src/services/admin/worker-platform.ts

@@ -602,6 +602,12 @@ export function cancelAdminWorkOrder(
   )
 }
 
+export function closeAdminWorkOrder(workOrderId: number) {
+  return apiPost<{ order: WorkOrder; action: 'close' | 'cancel_order' }>(
+    `/api/v1/admin/worker-platform/orders/${workOrderId}/close`,
+  )
+}
+
 export function creditAdminWorkerWallet(
   workerId: number,
   payload: { amount: number; note?: string },

apps/frontend/src/types/worker-platform.ts

@@ -694,6 +694,7 @@ export type WorkOrder = {
     canMarkProblem: boolean
     canDelete: boolean
     canReopen: boolean
+    canCloseOrder: boolean
     canPublish: boolean
     canCancel: boolean
     canCancelSharing?: boolean