diff --git a/apps/backend/src/services/claim/kuaishou-cloud-claim-context.test.ts b/apps/backend/src/services/claim/kuaishou-cloud-claim-context.test.ts
index 6beba4ec..d721dbb3 100644
--- a/apps/backend/src/services/claim/kuaishou-cloud-claim-context.test.ts
+++ b/apps/backend/src/services/claim/kuaishou-cloud-claim-context.test.ts
@@ -3,10 +3,25 @@ import test from 'node:test'
 
 import {
   CLAIM_TERMINAL_STATUSES,
+  MANUAL_FULFILLMENT_MESSAGE,
   resolveClaimProductImageUrl,
+  resolveManualFulfillmentMessage,
 } from './kuaishou-cloud-claim-context.js'
 import { TASK_STATUS } from '../../domain/task-status.js'
 
+test('人工履约提示：manual_dispatch 给等待客服话术，自动履约与已下线渠道给空串', () => {
+  // 人工单（未命中自动发货映射 → 回落 manual_dispatch）：领取页不许再让买家输 UID
+  assert.equal(resolveManualFulfillmentMessage('manual_dispatch'), MANUAL_FULFILLMENT_MESSAGE)
+  assert.equal(resolveManualFulfillmentMessage(' manual_dispatch '), MANUAL_FULFILLMENT_MESSAGE)
+  assert.equal(MANUAL_FULFILLMENT_MESSAGE, '人工处理中，请等待客服')
+
+  // 自动发货 / 已下线渠道 / 空值都不算人工履约
+  assert.equal(resolveManualFulfillmentMessage('affiliate_dash'), '')
+  assert.equal(resolveManualFulfillmentMessage('kuaishou_feifei'), '')
+  assert.equal(resolveManualFulfillmentMessage(''), '')
+  assert.equal(resolveManualFulfillmentMessage(undefined), '')
+})
+
 test('CLAIM_TERMINAL_STATUSES 包含 closed 与 expired 状态', () => {
   assert.equal(CLAIM_TERMINAL_STATUSES.has(TASK_STATUS.CLOSED), true)
   assert.equal(CLAIM_TERMINAL_STATUSES.has(TASK_STATUS.EXPIRED), true)
diff --git a/apps/backend/src/services/claim/kuaishou-cloud-claim-context.ts b/apps/backend/src/services/claim/kuaishou-cloud-claim-context.ts
index d3dba07f..0b6b7450 100644
--- a/apps/backend/src/services/claim/kuaishou-cloud-claim-context.ts
+++ b/apps/backend/src/services/claim/kuaishou-cloud-claim-context.ts
@@ -15,6 +15,7 @@ import { buildClaimUrl } from './claim-service.js'
 import { resolveProductImageUrl } from '../platforms/affiliate-dash/product-image.js'
 import { buildClaimIdentityPayload } from './claim-identity.js'
 import { normalizeAffiliateDashFlow } from '../fulfillment/affiliate-dash/index.js'
+import { isManualDispatchExecutor } from '../fulfillment/executors/types.js'
 import type { ClaimTokenRow, OrderItemRow, OrderRow, TaskRow } from '../../types/repository/rows.js'
 import type { JsonObject } from '../../types/json.js'
 
@@ -25,6 +26,20 @@ const RETIRED_CHANNEL_MESSAGE: Record<string, string> = {
   kuaishou_ct_assisted: '乐玩履约渠道已下线，本链接仅可查看历史信息，无法继续领取',
 }
 
+/** 领取页给人工履约单买家看的话术（人工派单 / 未命中自动发货映射）。 */
+export const MANUAL_FULFILLMENT_MESSAGE = '人工处理中，请等待客服'
+
+/**
+ * 人工履约提示话术：`manual_dispatch` 返回文案，其余执行器返回空串。
+ *
+ * 为什么要在领取详情里显式区分：人工单没有自动发货通道（没有 claim token、也不会有
+ * affiliate_dash 绑定二维码），买家在领取页输 UID 既无用又误导。前端据此隐藏「输 UID」步骤、
+ * 只显示等待客服的说明；话术只在此处维护一份，前端只做兜底。
+ */
+export function resolveManualFulfillmentMessage(executorKey: unknown): string {
+  return isManualDispatchExecutor(executorKey) ? MANUAL_FULFILLMENT_MESSAGE : ''
+}
+
 export type ClaimContext = {
   claimToken: ClaimTokenRow
   task: TaskRow
@@ -290,6 +305,8 @@ function buildAffiliateDashClaimDetailPayload({
     flowType: 'affiliate_dash' as const,
     channelOffline: false,
     channelOfflineMessage: '',
+    manualFulfillment: false,
+    manualFulfillmentMessage: '',
     claimIdentity,
     task: buildClaimTaskPayload(task, claimToken),
     order: buildClaimOrderPayload(order),
@@ -372,6 +389,8 @@ function buildRetiredClaimDetailPayload({ claimToken, task, order, orderItem }:
         : ('kuaishou_cloud' as const),
     channelOffline: true,
     channelOfflineMessage: offlineMessage,
+    manualFulfillment: false,
+    manualFulfillmentMessage: '',
     claimIdentity,
     task: buildClaimTaskPayload(task, claimToken),
     order: buildClaimOrderPayload(order),
@@ -413,6 +432,7 @@ function buildGenericClaimDetailPayload({ claimToken, task, order, orderItem }:
   const context = parseTaskContext(task)
   const claimIdentity = buildClaimIdentityPayload(context.claimIdentity)
   const productTitle = String(orderItem.sku_name || orderItem.sku_code || '').trim()
+  const manualFulfillmentMessage = resolveManualFulfillmentMessage(task.executor_key)
 
   return {
     tokenStatus: claimToken.status,
@@ -420,6 +440,10 @@ function buildGenericClaimDetailPayload({ claimToken, task, order, orderItem }:
     flowType: String(task.executor_key || 'manual_dispatch').trim() || 'manual_dispatch',
     channelOffline: false,
     channelOfflineMessage: '',
+    // 人工履约单：买家在本页**无事可做**（没有自动发货通道可用），页面只展示等待话术，
+    // 不许再让买家输 UID ——否则会误导买家以为提交后就会自动发货。
+    manualFulfillment: Boolean(manualFulfillmentMessage),
+    manualFulfillmentMessage,
     claimIdentity,
     task: buildClaimTaskPayload(task, claimToken),
     order: buildClaimOrderPayload(order),
diff --git a/apps/frontend/src/pages/claim/ClaimPage.tsx b/apps/frontend/src/pages/claim/ClaimPage.tsx
index 0b391c9a..8456526f 100644
--- a/apps/frontend/src/pages/claim/ClaimPage.tsx
+++ b/apps/frontend/src/pages/claim/ClaimPage.tsx
@@ -1,4 +1,5 @@
 import {
+  ClockCircleOutlined,
   ExclamationCircleOutlined,
   LoadingOutlined,
   ReloadOutlined,
@@ -301,6 +302,25 @@ export default function ClaimPage() {
           <ExclamationCircleOutlined className="claim-large-icon claim-icon-error" />
           <p>{snapshot.channelOfflineMessage || '该履约渠道已下线，无法继续领取'}</p>
         </Card>
+      ) : snapshot.isManualFulfillment ? (
+        // 人工履约单（未命中自动发货映射 → manual_dispatch）：没有自动发货通道，
+        // 买家输 UID 也没人自动发货，这里只如实告知「等客服」，不给任何操作入口。
+        <Card className="claim-content-card claim-state-card">
+          <ClockCircleOutlined className="claim-large-icon claim-icon-info" />
+          <h3 style={{ marginTop: 16 }}>
+            {snapshot.manualFulfillmentMessage || '人工处理中，请等待客服'}
+          </h3>
+          <p style={{ color: '#64748b' }}>
+            该订单由人工客服处理，本页无需任何操作；处理完成后刷新本页即可查看结果。
+          </p>
+          <Button
+            icon={<ReloadOutlined />}
+            style={{ marginTop: 16 }}
+            onClick={() => void loadDetail()}
+          >
+            刷新状态
+          </Button>
+        </Card>
       ) : snapshot.currentStep === 1 ? (
         <ClaimUidStep
           uidInput={uidInput}
diff --git a/apps/frontend/src/pages/claim/claim-snapshot.ts b/apps/frontend/src/pages/claim/claim-snapshot.ts
index 8881452c..574b17f4 100644
--- a/apps/frontend/src/pages/claim/claim-snapshot.ts
+++ b/apps/frontend/src/pages/claim/claim-snapshot.ts
@@ -21,6 +21,9 @@ export function createClaimSnapshot(detail: ClaimDetailData | null) {
   const hasExpectedUid = Boolean(expectedUid || claimIdentity?.ready)
   const channelOffline = Boolean(detail?.channelOffline)
   const channelOfflineMessage = String(detail?.channelOfflineMessage || '').trim()
+  // 人工履约单（manual_dispatch）：买家无需操作，页面只显示等待客服话术
+  const isManualFulfillment = Boolean(detail?.manualFulfillment)
+  const manualFulfillmentMessage = String(detail?.manualFulfillmentMessage || '').trim()
   const isAffiliateDashFlow = detail?.flowType === 'affiliate_dash'
   const affiliateDashExpectedUid = String(
     expectedUid || affiliateDash?.expectedGameAccount || affiliateDash?.gameAccount || '',
@@ -67,6 +70,8 @@ export function createClaimSnapshot(detail: ClaimDetailData | null) {
   const progressText = resolveProgressText({
     channelOffline,
     channelOfflineMessage,
+    isManualFulfillment,
+    manualFulfillmentMessage,
     affiliateDash,
     isAffiliateDashFlow,
     hasExpectedUid,
@@ -102,6 +107,8 @@ export function createClaimSnapshot(detail: ClaimDetailData | null) {
     hasExpectedUid,
     channelOffline,
     channelOfflineMessage,
+    isManualFulfillment,
+    manualFulfillmentMessage,
     roleName: '',
     roleId: '',
     isFeifeiFlow: false,
@@ -165,6 +172,8 @@ function resolveCurrentStep(options: {
 function resolveProgressText(options: {
   channelOffline: boolean
   channelOfflineMessage: string
+  isManualFulfillment: boolean
+  manualFulfillmentMessage: string
   affiliateDash: ClaimAffiliateDashFlowInfo | null
   isAffiliateDashFlow: boolean
   hasExpectedUid: boolean
@@ -175,6 +184,10 @@ function resolveProgressText(options: {
   if (options.channelOffline) {
     return options.channelOfflineMessage || '该履约渠道已下线'
   }
+  // 人工履约单：买家不需要填任何信息，直接显示等待客服
+  if (options.isManualFulfillment) {
+    return options.manualFulfillmentMessage || '人工处理中，请等待客服'
+  }
   if (!options.hasExpectedUid) {
     return '请填写游戏编号'
   }
diff --git a/apps/frontend/src/types/claim.ts b/apps/frontend/src/types/claim.ts
index bc5d42d8..2d1412af 100644
--- a/apps/frontend/src/types/claim.ts
+++ b/apps/frontend/src/types/claim.ts
@@ -203,6 +203,13 @@ export interface ClaimDetailData {
     | (string & {})
   channelOffline?: boolean
   channelOfflineMessage?: string
+  /**
+   * 人工履约单（未命中自动发货映射 → `manual_dispatch`）：买家在领取页**无需也不能操作**，
+   * 页面只展示 `manualFulfillmentMessage`，不再出现「输 UID」步骤。
+   */
+  manualFulfillment?: boolean
+  /** 人工履约等待话术（如「人工处理中，请等待客服」）；非人工单为空串 */
+  manualFulfillmentMessage?: string
   claimIdentity: ClaimIdentityInfo | null
   task: ClaimTaskInfo
   order: ClaimOrderInfo