客服可以给会话设置个人备注, 设置 快捷回复

建群自动话术

backend/internal/model/chat.go

@@ -29,6 +29,7 @@ type ChatParticipant struct {
 	ParticipantType string     `gorm:"size:16;not null;index" json:"participant_type"`
 	ParticipantID   uint64     `gorm:"not null;index" json:"participant_id"`
 	Role            string     `gorm:"size:32;not null" json:"role"`
+	Remark          string     `gorm:"size:128;not null;default:''" json:"remark"`
 	LastReadAt      *time.Time `json:"last_read_at"`
 	JoinedAt        time.Time  `json:"joined_at"`
 	CreatedAt       time.Time  `json:"created_at"`

backend/internal/model/chat_quick_reply.go

@@ -0,0 +1,17 @@
+package model
+
+import "time"
+
+type ChatQuickReply struct {
+	ID          uint64    `gorm:"primaryKey;autoIncrement" json:"id"`
+	AdminUserID uint64    `gorm:"not null;default:0;index" json:"admin_user_id"` // 0=全局, >0=个人
+	Title       string    `gorm:"size:64;not null" json:"title"`
+	Content     string    `gorm:"type:text;not null" json:"content"`
+	SortOrder   int       `gorm:"not null;default:0" json:"sort_order"`
+	CreatedAt   time.Time `gorm:"not null;default:CURRENT_TIMESTAMP" json:"created_at"`
+	UpdatedAt   time.Time `gorm:"not null;default:CURRENT_TIMESTAMP" json:"updated_at"`
+}
+
+func (ChatQuickReply) TableName() string {
+	return "chat_quick_replies"
+}