客服可以给会话设置个人备注, 设置快捷回复

建群自动话术
2026-05-27 06:43:24 +08:00
parent a002987784
commit 138f0514a9
15 changed files with 1462 additions and 34 deletions
@@ -29,6 +29,7 @@ type ParticipantDTO struct {
 	ParticipantType string     `json:"participant_type"`
 	ParticipantID   uint64     `json:"participant_id"`
 	Role            string     `json:"role"`
+	Remark          string     `json:"remark"`
 	DisplayName     string     `json:"display_name"`
 	AvatarURL       string     `json:"avatar_url"`
 	LastReadAt      *time.Time `json:"last_read_at"`
@@ -54,6 +55,41 @@ type SendMessageRequest struct {
 	Content string `json:"content" binding:"required"`
 }

+type TransferRequest struct {
+	ToAdminID uint64 `json:"to_admin_id" binding:"required"`
+}
+
+type UpdateRemarkRequest struct {
+	Remark string `json:"remark"`
+}
+
+type SupportAdminDTO struct {
+	ID        uint64 `json:"id"`
+	Nickname  string `json:"nickname"`
+	ChatCount int64  `json:"chat_count"`
+}
+
+type QuickReplyDTO struct {
+	ID          uint64 `json:"id"`
+	AdminUserID uint64 `json:"admin_user_id"`
+	Title       string `json:"title"`
+	Content     string `json:"content"`
+	SortOrder   int    `json:"sort_order"`
+	IsGlobal    bool   `json:"is_global"`
+}
+
+type CreateQuickReplyRequest struct {
+	Title     string `json:"title" binding:"required"`
+	Content   string `json:"content" binding:"required"`
+	SortOrder int    `json:"sort_order"`
+}
+
+type UpdateQuickReplyRequest struct {
+	Title     string `json:"title"`
+	Content   string `json:"content"`
+	SortOrder *int   `json:"sort_order"`
+}
+
 type PaginatedResult struct {
 	Items    interface{} `json:"items"`
 	Total    int64       `json:"total"`