客服可以给会话设置个人备注, 设置快捷回复

建群自动话术
2026-05-27 06:43:24 +08:00
parent a002987784
commit 138f0514a9
15 changed files with 1462 additions and 34 deletions
@@ -34,7 +34,15 @@ func (h *Handler) AdminList(c *gin.Context) {
 		response.Unauthorized(c, "缺少管理员上下文")
 		return
 	}
-	h.list(c, Principal{Type: "admin", ID: adminID})
+	filter := c.DefaultQuery("filter", "all")
+	page, pageSize := parsePagination(c)
+	principal := Principal{Type: "admin", ID: adminID}
+	result, err := h.service.ListConversationsWithFilter(principal, page, pageSize, filter)
+	if err != nil {
+		writeChatError(c, err)
+		return
+	}
+	response.OK(c, result)
 }

 func (h *Handler) Detail(c *gin.Context) {
@@ -127,6 +135,153 @@ func (h *Handler) AdminMarkRead(c *gin.Context) {
 	h.markRead(c, Principal{Type: "admin", ID: adminID})
 }

+func (h *Handler) AdminTransfer(c *gin.Context) {
+	adminID, ok := currentAdminID(c)
+	if !ok {
+		response.Unauthorized(c, "缺少管理员上下文")
+		return
+	}
+	id, ok := parseID(c, "id")
+	if !ok {
+		return
+	}
+	var req TransferRequest
+	if err := c.ShouldBindJSON(&req); err != nil {
+		response.BadRequest(c, "目标客服 ID 不能为空")
+		return
+	}
+	principal := Principal{Type: "admin", ID: adminID}
+	if err := h.service.TransferConversation(principal, id, req); err != nil {
+		writeChatError(c, err)
+		return
+	}
+	response.OK(c, gin.H{"transferred": true})
+}
+
+func (h *Handler) AdminSupportAdmins(c *gin.Context) {
+	admins, err := h.service.GetAvailableSupportAdmins()
+	if err != nil {
+		writeChatError(c, err)
+		return
+	}
+	response.OK(c, admins)
+}
+
+func (h *Handler) AdminUpdateRemark(c *gin.Context) {
+	adminID, ok := currentAdminID(c)
+	if !ok {
+		response.Unauthorized(c, "缺少管理员上下文")
+		return
+	}
+	id, ok := parseID(c, "id")
+	if !ok {
+		return
+	}
+	var req UpdateRemarkRequest
+	if err := c.ShouldBindJSON(&req); err != nil {
+		response.BadRequest(c, "请求参数错误")
+		return
+	}
+	principal := Principal{Type: "admin", ID: adminID}
+	if err := h.service.UpdateRemark(principal, id, req); err != nil {
+		writeChatError(c, err)
+		return
+	}
+	response.OK(c, gin.H{"updated": true})
+}
+
+func (h *Handler) AdminListQuickReplies(c *gin.Context) {
+	adminID, ok := currentAdminID(c)
+	if !ok {
+		response.Unauthorized(c, "缺少管理员上下文")
+		return
+	}
+	replies, err := h.service.ListQuickReplies(adminID)
+	if err != nil {
+		writeChatError(c, err)
+		return
+	}
+	response.OK(c, replies)
+}
+
+func (h *Handler) AdminCreateQuickReply(c *gin.Context) {
+	adminID, ok := currentAdminID(c)
+	if !ok {
+		response.Unauthorized(c, "缺少管理员上下文")
+		return
+	}
+	var req CreateQuickReplyRequest
+	if err := c.ShouldBindJSON(&req); err != nil {
+		response.BadRequest(c, "标题和内容不能为空")
+		return
+	}
+	reply, err := h.service.CreateQuickReply(adminID, req)
+	if err != nil {
+		writeChatError(c, err)
+		return
+	}
+	response.Created(c, reply)
+}
+
+func (h *Handler) AdminUpdateQuickReply(c *gin.Context) {
+	adminID, ok := currentAdminID(c)
+	if !ok {
+		response.Unauthorized(c, "缺少管理员上下文")
+		return
+	}
+	id, ok := parseID(c, "id")
+	if !ok {
+		return
+	}
+	var req UpdateQuickReplyRequest
+	if err := c.ShouldBindJSON(&req); err != nil {
+		response.BadRequest(c, "请求参数错误")
+		return
+	}
+	if err := h.service.UpdateQuickReply(adminID, id, req); err != nil {
+		writeChatError(c, err)
+		return
+	}
+	response.OK(c, gin.H{"updated": true})
+}
+
+func (h *Handler) AdminDeleteQuickReply(c *gin.Context) {
+	adminID, ok := currentAdminID(c)
+	if !ok {
+		response.Unauthorized(c, "缺少管理员上下文")
+		return
+	}
+	id, ok := parseID(c, "id")
+	if !ok {
+		return
+	}
+	if err := h.service.DeleteQuickReply(adminID, id); err != nil {
+		writeChatError(c, err)
+		return
+	}
+	response.OK(c, gin.H{"deleted": true})
+}
+
+func (h *Handler) AdminGetAutoWelcome(c *gin.Context) {
+	message := h.service.GetAutoWelcomeMessage()
+	response.OK(c, gin.H{"message": message})
+}
+
+func (h *Handler) AdminUpdateAutoWelcome(c *gin.Context) {
+	var req struct {
+		Message string `json:"message" binding:"required"`
+	}
+	if err := c.ShouldBindJSON(&req); err != nil {
+		response.BadRequest(c, "话术内容不能为空")
+		return
+	}
+	if err := h.service.UpdateAutoWelcomeMessage(req.Message); err != nil {
+		writeChatError(c, err)
+		return
+	}
+	response.OK(c, gin.H{"updated": true})
+}
+
 func (h *Handler) list(c *gin.Context, principal Principal) {
 	page, pageSize := parsePagination(c)
 	result, err := h.service.ListConversations(principal, page, pageSize)