客服可以给会话设置个人备注, 设置 快捷回复

建群自动话术

backend/internal/modules/chat/service.go

@@ -68,3 +68,79 @@ func (s *Service) MarkRead(principal Principal, conversationID uint64) error {
 	}
 	return s.repo.MarkRead(principal, conversationID)
 }
+
+func (s *Service) TransferConversation(principal Principal, conversationID uint64, req TransferRequest) error {
+	if s.repo == nil {
+		return ErrDependencyUnavailable
+	}
+	if conversationID == 0 || req.ToAdminID == 0 {
+		return ErrInvalidMessage
+	}
+	return s.repo.TransferConversation(principal, conversationID, req.ToAdminID)
+}
+
+func (s *Service) GetAvailableSupportAdmins() ([]SupportAdminDTO, error) {
+	if s.repo == nil {
+		return nil, ErrDependencyUnavailable
+	}
+	return s.repo.GetAvailableSupportAdmins()
+}
+
+func (s *Service) ListConversationsWithFilter(principal Principal, page, pageSize int, filter string) (*PaginatedResult, error) {
+	if s.repo == nil {
+		return nil, ErrDependencyUnavailable
+	}
+	return s.repo.ListConversationsWithFilter(principal, page, pageSize, filter)
+}
+
+func (s *Service) UpdateRemark(principal Principal, conversationID uint64, req UpdateRemarkRequest) error {
+	if s.repo == nil {
+		return ErrDependencyUnavailable
+	}
+	return s.repo.UpdateRemark(principal, conversationID, req.Remark)
+}
+
+func (s *Service) ListQuickReplies(adminID uint64) ([]QuickReplyDTO, error) {
+	if s.repo == nil {
+		return nil, ErrDependencyUnavailable
+	}
+	return s.repo.ListQuickReplies(adminID)
+}
+
+func (s *Service) CreateQuickReply(adminID uint64, req CreateQuickReplyRequest) (*QuickReplyDTO, error) {
+	if s.repo == nil {
+		return nil, ErrDependencyUnavailable
+	}
+	if req.Title == "" || req.Content == "" {
+		return nil, ErrInvalidMessage
+	}
+	return s.repo.CreateQuickReply(adminID, req)
+}
+
+func (s *Service) UpdateQuickReply(adminID uint64, replyID uint64, req UpdateQuickReplyRequest) error {
+	if s.repo == nil {
+		return ErrDependencyUnavailable
+	}
+	return s.repo.UpdateQuickReply(adminID, replyID, req)
+}
+
+func (s *Service) DeleteQuickReply(adminID uint64, replyID uint64) error {
+	if s.repo == nil {
+		return ErrDependencyUnavailable
+	}
+	return s.repo.DeleteQuickReply(adminID, replyID)
+}
+
+func (s *Service) GetAutoWelcomeMessage() string {
+	if s.repo == nil {
+		return ""
+	}
+	return s.repo.GetAutoWelcomeMessage()
+}
+
+func (s *Service) UpdateAutoWelcomeMessage(message string) error {
+	if s.repo == nil {
+		return ErrDependencyUnavailable
+	}
+	return s.repo.UpdateAutoWelcomeMessage(message)
+}