增加客服分组管理

2026-06-18 02:09:02 +08:00
parent 2223665b14
commit 233920025e
16 changed files with 1082 additions and 20 deletions
@@ -0,0 +1,69 @@
+-- +goose Up
+-- +goose StatementBegin
+
+INSERT INTO permissions (code, name, resource, action) VALUES
+('chat:manage', '管理客服配置', 'chat', 'manage')
+ON DUPLICATE KEY UPDATE
+  name = VALUES(name),
+  resource = VALUES(resource),
+  action = VALUES(action);
+
+INSERT IGNORE INTO role_permissions (role_id, permission_id)
+SELECT r.id, p.id
+FROM roles r
+JOIN permissions p ON p.code = 'chat:manage'
+WHERE r.code = 'super_admin';
+
+CREATE TABLE IF NOT EXISTS chat_support_groups (
+  id BIGINT UNSIGNED PRIMARY KEY AUTO_INCREMENT,
+  code VARCHAR(64) NOT NULL COMMENT '固定业务编码: owner_onboarding/renter_handoff',
+  name VARCHAR(64) NOT NULL COMMENT '客服分组名称',
+  description VARCHAR(255) NOT NULL DEFAULT '' COMMENT '分组说明',
+  status VARCHAR(16) NOT NULL DEFAULT 'active' COMMENT '状态: active/disabled',
+  sort_order INT NOT NULL DEFAULT 0 COMMENT '排序值',
+  created_at DATETIME NOT NULL DEFAULT CURRENT_TIMESTAMP,
+  updated_at DATETIME NOT NULL DEFAULT CURRENT_TIMESTAMP ON UPDATE CURRENT_TIMESTAMP,
+  UNIQUE KEY uk_chat_support_groups_code (code),
+  KEY idx_chat_support_groups_status_sort (status, sort_order, id)
+) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci COMMENT='客服分组表';
+
+CREATE TABLE IF NOT EXISTS chat_support_group_members (
+  id BIGINT UNSIGNED PRIMARY KEY AUTO_INCREMENT,
+  group_id BIGINT UNSIGNED NOT NULL COMMENT '客服分组ID',
+  admin_user_id BIGINT UNSIGNED NOT NULL COMMENT '管理员ID',
+  created_at DATETIME NOT NULL DEFAULT CURRENT_TIMESTAMP,
+  UNIQUE KEY uk_support_group_member (group_id, admin_user_id),
+  KEY idx_support_group_members_admin (admin_user_id)
+) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci COMMENT='客服分组成员表';
+
+INSERT INTO chat_support_groups (code, name, description, status, sort_order) VALUES
+('owner_onboarding', '收号组-客服', '负责用户发布后的收号沟通、拉群和入群引导', 'active', 10),
+('renter_handoff', '卖号组-客服', '负责租客支付后的交接跟进和售后沟通', 'active', 20)
+ON DUPLICATE KEY UPDATE
+  name = VALUES(name),
+  description = VALUES(description),
+  sort_order = VALUES(sort_order);
+
+INSERT IGNORE INTO chat_support_group_members (group_id, admin_user_id)
+SELECT g.id, au.id
+FROM chat_support_groups g
+JOIN admin_user_roles aur ON 1 = 1
+JOIN roles r ON r.id = aur.role_id
+JOIN admin_users au ON au.id = aur.admin_user_id
+WHERE g.code IN ('owner_onboarding', 'renter_handoff')
+  AND r.code = 'cs'
+  AND au.status = 'active';
+
+-- +goose StatementEnd
+
+-- +goose Down
+-- +goose StatementBegin
+
+DROP TABLE IF EXISTS chat_support_group_members;
+DROP TABLE IF EXISTS chat_support_groups;
+DELETE rp FROM role_permissions rp
+JOIN permissions p ON p.id = rp.permission_id
+WHERE p.code = 'chat:manage';
+DELETE FROM permissions WHERE code = 'chat:manage';
+
+-- +goose StatementEnd