增加客服分组管理
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yml
@@ -0,0 +1,66 @@
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import { apiClient } from '@/shared/api/client'
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import type { ApiResponse } from '@/shared/types/types'
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export interface SupportGroupMember {
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id: number
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username: string
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nickname: string
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support_status: string
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}
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export interface SupportGroup {
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id: number
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code: string
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name: string
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description: string
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status: string
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sort_order: number
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members: SupportGroupMember[]
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created_at: string
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updated_at: string
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}
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export interface SaveSupportGroupRequest {
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code?: string
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name: string
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description?: string
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status?: string
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sort_order?: number
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member_ids: number[]
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}
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export async function fetchSupportGroups() {
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const { data } = await apiClient.get<ApiResponse<SupportGroup[]>>('/admin/chat-support-groups')
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return data.data
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}
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export async function fetchSupportGroupAdmins() {
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const { data } = await apiClient.get<ApiResponse<SupportGroupMember[]>>(
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'/admin/chat-support-groups/support-admins'
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)
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return data.data
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}
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export async function createSupportGroup(req: SaveSupportGroupRequest) {
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const { data } = await apiClient.post<ApiResponse<SupportGroup>>(
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'/admin/chat-support-groups',
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req
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)
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return data.data
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}
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export async function updateSupportGroup(id: number, req: SaveSupportGroupRequest) {
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const { data } = await apiClient.put<ApiResponse<SupportGroup>>(
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`/admin/chat-support-groups/${id}`,
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req
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)
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return data.data
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}
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export async function deleteSupportGroup(id: number) {
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const { data } = await apiClient.delete<ApiResponse<{ deleted: boolean }>>(
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`/admin/chat-support-groups/${id}`
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)
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return data.data
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}
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@@ -7,6 +7,7 @@ export * from './api/adminPayments'
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export * from './api/adminFinance'
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export * from './api/adminAudit'
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export * from './api/systemConfigs'
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export * from './api/supportGroups'
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export * from './composables/useAdminTable'
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export * from './composables/useAdminPaginatedTable'
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@@ -0,0 +1,272 @@
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<script setup lang="ts">
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import { ElMessage, ElMessageBox } from 'element-plus'
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import { onMounted, reactive, ref } from 'vue'
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import {
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createSupportGroup,
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deleteSupportGroup,
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fetchSupportGroupAdmins,
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fetchSupportGroups,
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updateSupportGroup,
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type SaveSupportGroupRequest,
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type SupportGroup,
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type SupportGroupMember,
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} from '@/features/admin/api/supportGroups'
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import { readError } from '@/shared/utils/error'
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const protectedCodes = new Set(['owner_onboarding', 'renter_handoff'])
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const loading = ref(false)
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const saving = ref(false)
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const groups = ref<SupportGroup[]>([])
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const supportAdmins = ref<SupportGroupMember[]>([])
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const dialogVisible = ref(false)
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const editingGroup = ref<SupportGroup | null>(null)
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const form = reactive<SaveSupportGroupRequest>({
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code: '',
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name: '',
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description: '',
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status: 'active',
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sort_order: 0,
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member_ids: [],
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})
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onMounted(() => {
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void Promise.all([loadGroups(), loadSupportAdmins()])
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})
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async function loadGroups() {
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loading.value = true
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try {
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groups.value = await fetchSupportGroups()
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} catch (error) {
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ElMessage.error(readError(error, '客服分组加载失败'))
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} finally {
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loading.value = false
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}
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}
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async function loadSupportAdmins() {
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try {
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supportAdmins.value = await fetchSupportGroupAdmins()
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} catch (error) {
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ElMessage.error(readError(error, '客服列表加载失败'))
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}
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}
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function openCreate() {
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editingGroup.value = null
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Object.assign(form, {
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code: '',
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name: '',
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description: '',
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status: 'active',
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sort_order: 0,
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member_ids: [],
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})
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dialogVisible.value = true
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}
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function openEdit(row: SupportGroup) {
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editingGroup.value = row
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Object.assign(form, {
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code: row.code,
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name: row.name,
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description: row.description,
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status: row.status,
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sort_order: row.sort_order,
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member_ids: row.members.map(item => item.id),
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})
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dialogVisible.value = true
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}
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async function saveGroup() {
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if (!form.name.trim()) {
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ElMessage.warning('请填写分组名称')
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return
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}
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saving.value = true
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try {
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const payload = {
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...form,
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name: form.name.trim(),
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description: form.description?.trim(),
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member_ids: form.member_ids || [],
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}
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if (editingGroup.value) {
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await updateSupportGroup(editingGroup.value.id, payload)
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ElMessage.success('客服分组已更新')
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} else {
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await createSupportGroup(payload)
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ElMessage.success('客服分组已创建')
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}
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dialogVisible.value = false
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await loadGroups()
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} catch (error) {
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ElMessage.error(readError(error, '保存失败'))
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} finally {
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saving.value = false
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}
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}
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async function handleDelete(row: SupportGroup) {
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try {
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await ElMessageBox.confirm(`确定删除客服分组「${row.name}」吗？`, '删除确认', {
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confirmButtonText: '确认删除',
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cancelButtonText: '取消',
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type: 'warning',
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})
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await deleteSupportGroup(row.id)
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ElMessage.success('客服分组已删除')
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await loadGroups()
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} catch {
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// 用户取消或接口已提示
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}
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}
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function statusLabel(status: string) {
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return status === 'disabled' ? '停用' : '启用'
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}
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function supportName(item: SupportGroupMember) {
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return item.nickname || item.username
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}
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function supportStatusLabel(status: string) {
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const map: Record<string, string> = {
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online: '在线',
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busy: '忙碌',
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offline: '离线',
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}
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return map[status] || status
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}
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</script>
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<template>
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<section class="page">
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<div class="page-header-row">
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<div class="page-header">
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<p class="eyebrow">Support Groups</p>
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<h1>客服分组</h1>
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<p>配置收号、卖号等业务阶段的客服成员，系统会按分组自动分配群聊客服。</p>
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</div>
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<div class="toolbar-actions">
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<el-button @click="loadGroups">刷新</el-button>
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<el-button type="primary" @click="openCreate">新建分组</el-button>
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</div>
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</div>
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<el-table v-loading="loading" class="table-panel" :data="groups">
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<el-table-column prop="name" label="分组名称" min-width="150" />
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<el-table-column prop="code" label="业务编码" min-width="150" />
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<el-table-column prop="description" label="说明" min-width="240" />
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<el-table-column label="成员" min-width="260">
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<template #default="{ row }">
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<div class="member-tags">
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<el-tag v-for="member in row.members" :key="member.id" size="small">
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{{ supportName(member) }}
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</el-tag>
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<span v-if="!row.members?.length" class="muted">未配置</span>
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</div>
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</template>
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</el-table-column>
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<el-table-column label="状态" width="90">
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<template #default="{ row }">
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<el-tag :type="row.status === 'disabled' ? 'info' : 'success'" size="small">
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{{ statusLabel(row.status) }}
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</el-tag>
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</template>
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</el-table-column>
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<el-table-column prop="sort_order" label="排序" width="80" align="center" />
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<el-table-column label="操作" width="170" fixed="right">
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<template #default="{ row }">
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<el-button size="small" @click="openEdit(row)">编辑</el-button>
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<el-button
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v-if="!protectedCodes.has(row.code)"
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size="small"
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type="danger"
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@click="handleDelete(row)"
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>
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删除
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</el-button>
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</template>
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</el-table-column>
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</el-table>
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<el-dialog
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v-model="dialogVisible"
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:title="editingGroup ? '编辑客服分组' : '新建客服分组'"
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width="560px"
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>
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<el-form label-position="top">
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<el-form-item label="分组名称">
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<el-input v-model="form.name" placeholder="例如：收号组-客服" />
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</el-form-item>
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<el-form-item label="业务编码">
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<el-input
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v-model="form.code"
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:disabled="Boolean(editingGroup)"
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placeholder="留空自动生成；默认分组编码不可修改"
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/>
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</el-form-item>
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<el-form-item label="说明">
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<el-input v-model="form.description" type="textarea" :rows="2" />
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</el-form-item>
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<div class="form-grid">
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<el-form-item label="状态">
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<el-select v-model="form.status">
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<el-option label="启用" value="active" />
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<el-option label="停用" value="disabled" />
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</el-select>
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</el-form-item>
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<el-form-item label="排序">
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<el-input-number v-model="form.sort_order" :min="0" :step="10" />
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</el-form-item>
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</div>
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<el-form-item label="客服成员">
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<el-select
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v-model="form.member_ids"
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multiple
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filterable
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collapse-tags
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collapse-tags-tooltip
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placeholder="选择客服人员"
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>
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<el-option
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v-for="admin in supportAdmins"
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:key="admin.id"
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:label="`${supportName(admin)}（${supportStatusLabel(admin.support_status)}）`"
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:value="admin.id"
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/>
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</el-select>
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</el-form-item>
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</el-form>
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<template #footer>
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<el-button @click="dialogVisible = false">取消</el-button>
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<el-button type="primary" :loading="saving" @click="saveGroup">保存</el-button>
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</template>
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</el-dialog>
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</section>
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</template>
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<style scoped>
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.toolbar-actions,
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.member-tags {
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display: flex;
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flex-wrap: wrap;
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gap: 8px;
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}
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.muted {
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color: #8f9bba;
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}
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.form-grid {
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display: grid;
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grid-template-columns: repeat(2, minmax(0, 1fr));
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gap: 16px;
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}
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:deep(.el-select) {
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width: 100%;
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}
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</style>
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@@ -100,6 +100,7 @@ const allNavGroups: NavGroup[] = [
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},
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{ label: '客服群聊', to: adminPath('chats'), icon: ChatDotRound, permission: 'chat:view' },
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{ label: '二维码池', to: adminPath('qrcode-pool'), icon: Picture, permission: 'chat:view' },
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{ label: '客服分组', to: adminPath('support-groups'), icon: User, permission: 'chat:manage' },
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],
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},
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{
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@@ -72,6 +72,12 @@ export const adminRoutes: RouteRecordRaw[] = [
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component: () => import('@/features/admin/views/AdminQrCodePoolView.vue'),
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meta: adminMeta,
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},
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{
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path: adminPath('support-groups'),
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name: 'admin-support-groups',
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component: () => import('@/features/admin/views/AdminSupportGroupsView.vue'),
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meta: adminMeta,
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},
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{
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path: adminPath('finance/dashboard'),
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name: 'admin-finance-dashboard',
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