优化咨询客服

frontend/src/views/account/ChatView.vue

@@ -28,7 +28,7 @@ const listRef = ref<HTMLElement | null>(null)
 const conversationID = computed(() => Number(route.params.id || 0))
 const memberText = computed(() => {
   const participants = conversation.value?.participants || []
-  if (participants.length === 0) return '订单群聊'
+  if (participants.length === 0) return conversation.value?.type === 'general_support' ? '平台客服' : '订单群聊'
   return participants.map(item => roleLabel(item.role)).join(' · ')
 })
 
@@ -138,6 +138,7 @@ function roleLabel(role: string) {
     renter: '租客',
     owner: '号主',
     support: '客服',
+    customer: '咨询',
     system: '系统',
   }
   return map[role] || '成员'
@@ -166,7 +167,7 @@ function handleKeydown(e: KeyboardEvent) {
           <span>返回</span>
         </button>
         <div class="chat-title">
-          <h2>{{ conversation?.title || '订单群聊' }}</h2>
+          <h2>{{ conversation?.title || '客服会话' }}</h2>
           <p>{{ memberText }}</p>
         </div>
         <el-button

frontend/src/views/account/MessagesView.vue

@@ -51,12 +51,12 @@ function openConversation(item: ChatConversation) {
 }
 
 function roleLabel(role: string) {
-  const map: Record<string, string> = { renter: '租客', owner: '号主', support: '客服' }
+  const map: Record<string, string> = { renter: '租客', owner: '号主', support: '客服', customer: '咨询' }
   return map[role] || '成员'
 }
 
 function previewText(item: ChatConversation) {
-  return item.last_message_preview || '订单群聊已创建'
+  return item.last_message_preview || (item.type === 'general_support' ? '客服会话已创建' : '订单群聊已创建')
 }
 </script>
 
@@ -66,7 +66,7 @@ function previewText(item: ChatConversation) {
       <div class="page-header">
         <p class="eyebrow">Messages</p>
         <h1>消息</h1>
-        <p>{{ unreadTotal > 0 ? `${unreadTotal} 条未读` : '查看订单群聊消息，与租客、号主和客服沟通。' }}</p>
+        <p>{{ unreadTotal > 0 ? `${unreadTotal} 条未读` : '查看订单群聊和平台客服消息。' }}</p>
       </div>
       <div class="header-actions">
         <el-button :icon="Refresh" :loading="loading" @click="loadChats(true)">刷新</el-button>
@@ -77,7 +77,7 @@ function previewText(item: ChatConversation) {
     <div v-if="loading && conversations.length === 0" class="message-loading" v-loading="loading" />
 
     <div v-else-if="!loading && conversations.length === 0" class="empty-panel">
-      <el-empty description="暂无订单群聊">
+      <el-empty description="暂无会话">
         <el-button type="primary" :icon="Tickets" @click="router.push('/orders')">查看订单</el-button>
       </el-empty>
     </div>
@@ -101,7 +101,7 @@ function previewText(item: ChatConversation) {
           </div>
           <div class="conversation-meta">
             <span class="role-chip">{{ roleLabel(item.role) }}</span>
-            <span class="order-id">订单 #{{ item.order_id }}</span>
+            <span class="order-id">{{ item.order_id ? `订单 #${item.order_id}` : '平台客服' }}</span>
           </div>
           <p class="conversation-preview">{{ previewText(item) }}</p>
         </div>