修复平台代管订单流程

backend/internal/jobs/ordertimeout/job.go

@@ -10,6 +10,7 @@ import (
 	"time"
 
 	"hfb_sys/backend/internal/model"
+	"hfb_sys/backend/internal/modules/adminnotification"
 	"hfb_sys/backend/internal/modules/chat"
 	"hfb_sys/backend/internal/modules/notification"
 
@@ -55,6 +56,25 @@ func New(db *gorm.DB, redisClient *redis.Client, logger *zap.Logger) *Job {
 	}
 }
 
+func isPlatformManagedOrder(order *model.RentalOrder) bool {
+	if order == nil {
+		return false
+	}
+	return order.HandoffMode == "platform" || order.SettlementMode == "platform_managed"
+}
+
+func appendManagedTimeoutNotification(tx *gorm.DB, order *model.RentalOrder, title string, content string) error {
+	if order == nil || order.ManagedAdminID == nil || *order.ManagedAdminID == 0 {
+		return nil
+	}
+	return adminnotification.Append(tx, adminnotification.Entry{
+		AdminUserID: *order.ManagedAdminID,
+		Type:        "timeout",
+		Title:       title,
+		Content:     content,
+	})
+}
+
 // acquireLock 通过 Redis 分布式锁确保同一时刻只有一个实例执行超时扫描。
 // 未配置 Redis 时直接执行；Redis 出错时降级执行（事务内行锁与状态二次校验可兜底，不会写坏数据）。
 func (j *Job) acquireLock(ctx context.Context) (func(), bool) {
@@ -314,6 +334,22 @@ func (j *Job) handleOwnerSubmitTimeout(ctx context.Context, now time.Time, cfg t
 			before := snapshot(order)
 			order.HandoffStatus = "owner_timeout"
 			orderID := order.ID
+			if isPlatformManagedOrder(order) {
+				if err := notification.Append(tx, notification.Entry{
+					UserID:  order.RenterID,
+					Type:    "timeout",
+					Title:   "客服代交接超时",
+					Content: "客服未在规定时间内提交交接说明，你可以取消订单或发起申诉。",
+					BizType: "order",
+					BizID:   &orderID,
+				}); err != nil {
+					return "", err
+				}
+				if err := appendManagedTimeoutNotification(tx, order, "代管订单交接超时", "订单已超过交接时限，请尽快进入订单详情处理。"); err != nil {
+					return "", err
+				}
+				return before, nil
+			}
 			if err := notification.Append(tx,
 				notification.Entry{
 					UserID:  order.RenterID,
@@ -506,6 +542,22 @@ func (j *Job) handleOwnerReturnConfirmTimeout(ctx context.Context, now time.Time
 			order.Status = "abnormal"
 			order.HandoffStatus = "owner_checkout_confirm_timeout"
 			orderID := order.ID
+			if isPlatformManagedOrder(order) {
+				if err := notification.Append(tx, notification.Entry{
+					UserID:  order.RenterID,
+					Type:    "timeout",
+					Title:   "客服确认结账超时",
+					Content: "客服未在规定时间内确认结账，订单已进入客服复核状态。",
+					BizType: "order",
+					BizID:   &orderID,
+				}); err != nil {
+					return "", err
+				}
+				if err := appendManagedTimeoutNotification(tx, order, "代管订单确认结账超时", "订单已超过确认结账时限，请尽快进入订单详情处理。"); err != nil {
+					return "", err
+				}
+				return before, nil
+			}
 			if err := notification.Append(tx,
 				notification.Entry{
 					UserID:  order.RenterID,