新增客服一键交接功能

2026-08-15 17:27:35 +08:00
parent d9f552577a
commit 4c1fe7439d
12 changed files with 437 additions and 1 deletions
@@ -15,6 +15,7 @@ var (
 	ErrChannelPaymentRequired      = errors.New("channel payment required")
 	ErrOrderCannotCancel           = errors.New("order cannot cancel")
 	ErrOrderCannotHandoff          = errors.New("order cannot handoff")
+	ErrOrderCannotForceHandoff     = errors.New("order cannot force handoff")
 	ErrOrderCannotResetHandoff     = errors.New("order cannot reset handoff")
 	ErrOrderCannotReceive          = errors.New("order cannot receive")
 	ErrOrderCannotReturn           = errors.New("order cannot return")
@@ -233,6 +234,16 @@ func (s *Service) AdminPlatformHandoff(ctx context.Context, adminID uint64, orde
 	return s.repo.AdminPlatformHandoff(ctx, adminID, orderID, req, meta)
 }

+func (s *Service) AdminForceHandoff(ctx context.Context, adminID uint64, orderID uint64, req ForceHandoffRequest, meta AuditMeta) error {
+	if s.repo == nil {
+		return ErrDependencyUnavailable
+	}
+	if orderID == 0 || req.Reason == "" {
+		return ErrOrderCannotForceHandoff
+	}
+	return s.repo.AdminForceHandoff(ctx, adminID, orderID, req, meta)
+}
+
 func (s *Service) AdminPlatformCheckoutConfirm(ctx context.Context, adminID uint64, orderID uint64, req AdminActionRequest, meta AuditMeta) error {
 	if s.repo == nil {
 		return ErrDependencyUnavailable