支持客服入口按业务场景分流到客服分组

联系客服支持 scene（general/mohong），按用户与场景复用会话；摸大红入口走摸大红分组选人。
2026-07-16 20:05:10 +08:00
parent e07532a188
commit 66ca2693b3
17 changed files with 224 additions and 21 deletions
@@ -0,0 +1,41 @@
+-- +goose Up
+
+-- 客服会话按业务场景拆分（同一用户可同时有平台客服 / 摸大红客服等）
+ALTER TABLE chat_conversations
+  ADD COLUMN support_scene VARCHAR(32) NOT NULL DEFAULT '' COMMENT '客服场景: general/mohong 等，非客服会话为空' AFTER type;
+
+UPDATE chat_conversations
+SET support_scene = 'general'
+WHERE type = 'general_support' AND (support_scene = '' OR support_scene IS NULL);
+
+CREATE INDEX idx_chat_conversations_type_scene ON chat_conversations (type, support_scene);
+
+-- 摸大红客服分组（成员可在后台「客服分组」中调整；默认挂入所有 cs 角色）
+INSERT INTO chat_support_groups (code, name, description, status, sort_order) VALUES
+('mohong', '摸大红-客服', '用户从摸大红入口联系客服时，按本组成员在线与负载分配', 'active', 30)
+ON DUPLICATE KEY UPDATE
+  name = VALUES(name),
+  description = VALUES(description),
+  sort_order = VALUES(sort_order);
+
+INSERT IGNORE INTO chat_support_group_members (group_id, admin_user_id)
+SELECT g.id, au.id
+FROM chat_support_groups g
+JOIN admin_user_roles aur ON 1 = 1
+JOIN roles r ON r.id = aur.role_id
+JOIN admin_users au ON au.id = aur.admin_user_id
+WHERE g.code = 'mohong'
+  AND r.code = 'cs'
+  AND au.status = 'active';
+
+-- +goose Down
+
+DELETE gm FROM chat_support_group_members gm
+JOIN chat_support_groups g ON g.id = gm.group_id
+WHERE g.code = 'mohong';
+
+DELETE FROM chat_support_groups WHERE code = 'mohong';
+
+DROP INDEX idx_chat_conversations_type_scene ON chat_conversations;
+
+ALTER TABLE chat_conversations DROP COLUMN support_scene;