客户转接系统

frontend/components.d.ts

@@ -12,6 +12,9 @@ export {}
 declare module 'vue' {
   export interface GlobalComponents {
     ElAlert: typeof import('element-plus/es')['ElAlert']
+    ElAvatar: typeof import('element-plus/es')['ElAvatar']
+    ElBreadcrumb: typeof import('element-plus/es')['ElBreadcrumb']
+    ElBreadcrumbItem: typeof import('element-plus/es')['ElBreadcrumbItem']
     ElButton: typeof import('element-plus/es')['ElButton']
     ElCarousel: typeof import('element-plus/es')['ElCarousel']
     ElCarouselItem: typeof import('element-plus/es')['ElCarouselItem']
@@ -27,6 +30,8 @@ declare module 'vue' {
     ElIcon: typeof import('element-plus/es')['ElIcon']
     ElInput: typeof import('element-plus/es')['ElInput']
     ElInputNumber: typeof import('element-plus/es')['ElInputNumber']
+    ElMenu: typeof import('element-plus/es')['ElMenu']
+    ElMenuItem: typeof import('element-plus/es')['ElMenuItem']
     ElOption: typeof import('element-plus/es')['ElOption']
     ElPagination: typeof import('element-plus/es')['ElPagination']
     ElRadio: typeof import('element-plus/es')['ElRadio']

frontend/src/layouts/AdminLayout.vue

@@ -18,12 +18,13 @@ import {
 } from '@element-plus/icons-vue'
 import { ElMessage } from 'element-plus'
 import { computed, ref } from 'vue'
-import { useRouter } from 'vue-router'
+import { useRoute, useRouter } from 'vue-router'
 
 import { logoutAdmin } from '@/api/adminAuth'
 import { useAdminSessionStore } from '@/stores/adminSession'
 
 const router = useRouter()
+const route = useRoute()
 const adminSession = useAdminSessionStore()
 const isCollapsed = ref(false)
 
@@ -57,6 +58,7 @@ const navItems = computed(() => {
   })
 })
 
+const activeMenu = computed(() => route.path)
 const adminName = computed(() => adminSession.nickname || adminSession.username || '管理员')
 
 async function handleLogout() {
@@ -77,7 +79,7 @@ async function handleLogout() {
       <div class="admin-sidebar-header">
         <RouterLink class="admin-brand" to="/admin/dashboard">
           <span class="brand-mark">H</span>
-          <span class="brand-text">哈夫币后台</span>
+          <span class="brand-text" v-show="!isCollapsed">哈夫币后台</span>
         </RouterLink>
         <el-icon class="collapse-btn" @click="isCollapsed = !isCollapsed">
           <Fold v-if="!isCollapsed" />
@@ -85,21 +87,41 @@ async function handleLogout() {
         </el-icon>
       </div>
 
-      <nav class="admin-nav">
-        <RouterLink v-for="item in navItems" :key="item.to" class="admin-nav-link" :to="item.to">
+      <el-menu
+        :default-active="activeMenu"
+        :collapse="isCollapsed"
+        :collapse-transition="false"
+        router
+        class="admin-menu"
+      >
+        <el-menu-item v-for="item in navItems" :key="item.to" :index="item.to">
           <el-icon><component :is="item.icon" /></el-icon>
-          <span class="nav-text">{{ item.label }}</span>
-        </RouterLink>
-      </nav>
+          <template #title>{{ item.label }}</template>
+        </el-menu-item>
+      </el-menu>
     </aside>
 
     <section class="admin-workspace">
       <header class="admin-topbar">
-        <div>
-          <span>管理系统</span>
-          <strong>{{ adminName }}</strong>
+        <div class="topbar-left">
+          <el-breadcrumb separator="/">
+            <el-breadcrumb-item :to="{ path: '/admin/dashboard' }">首页</el-breadcrumb-item>
+            <el-breadcrumb-item v-if="route.meta.title">{{ route.meta.title }}</el-breadcrumb-item>
+          </el-breadcrumb>
+        </div>
+        <div class="topbar-right">
+          <el-dropdown trigger="click">
+            <span class="user-info">
+              <el-avatar :size="32" :icon="User" />
+              <span class="username">{{ adminName }}</span>
+            </span>
+            <template #dropdown>
+              <el-dropdown-menu>
+                <el-dropdown-item :icon="SwitchButton" @click="handleLogout">退出登录</el-dropdown-item>
+              </el-dropdown-menu>
+            </template>
+          </el-dropdown>
         </div>
-        <el-button :icon="SwitchButton" @click="handleLogout">退出</el-button>
       </header>
       <main class="admin-main">
         <slot />
@@ -107,3 +129,139 @@ async function handleLogout() {
     </section>
   </div>
 </template>
+
+<style scoped>
+.admin-shell {
+  display: flex;
+  min-height: 100vh;
+  background-color: #f5f7fa;
+}
+
+.admin-sidebar {
+  width: 220px;
+  background-color: #304156;
+  transition: width 0.3s ease;
+  display: flex;
+  flex-direction: column;
+  overflow: hidden;
+}
+
+.admin-shell--collapsed .admin-sidebar {
+  width: 64px;
+}
+
+.admin-sidebar-header {
+  display: flex;
+  align-items: center;
+  justify-content: space-between;
+  padding: 16px;
+  border-bottom: 1px solid #3d4e5f;
+}
+
+.admin-brand {
+  display: flex;
+  align-items: center;
+  gap: 8px;
+  text-decoration: none;
+  color: #fff;
+  overflow: hidden;
+}
+
+.brand-mark {
+  width: 32px;
+  height: 32px;
+  display: flex;
+  align-items: center;
+  justify-content: center;
+  background-color: #409eff;
+  border-radius: 4px;
+  font-size: 18px;
+  font-weight: 700;
+  flex-shrink: 0;
+}
+
+.brand-text {
+  font-size: 16px;
+  font-weight: 600;
+  white-space: nowrap;
+}
+
+.collapse-btn {
+  color: #bfcbd9;
+  cursor: pointer;
+  font-size: 20px;
+  flex-shrink: 0;
+}
+
+.collapse-btn:hover {
+  color: #fff;
+}
+
+.admin-menu {
+  flex: 1;
+  border-right: none;
+  background-color: transparent;
+}
+
+.admin-menu:not(.el-menu--collapse) {
+  width: 100%;
+}
+
+:deep(.el-menu-item) {
+  color: #bfcbd9;
+}
+
+:deep(.el-menu-item:hover) {
+  background-color: #263445;
+}
+
+:deep(.el-menu-item.is-active) {
+  color: #409eff;
+  background-color: #263445;
+}
+
+.admin-workspace {
+  flex: 1;
+  display: flex;
+  flex-direction: column;
+  overflow: hidden;
+}
+
+.admin-topbar {
+  height: 56px;
+  display: flex;
+  align-items: center;
+  justify-content: space-between;
+  padding: 0 24px;
+  background-color: #fff;
+  box-shadow: 0 1px 4px rgba(0, 0, 0, 0.08);
+}
+
+.topbar-left {
+  display: flex;
+  align-items: center;
+}
+
+.topbar-right {
+  display: flex;
+  align-items: center;
+}
+
+.user-info {
+  display: flex;
+  align-items: center;
+  gap: 8px;
+  cursor: pointer;
+  color: #606266;
+}
+
+.username {
+  font-size: 14px;
+}
+
+.admin-main {
+  flex: 1;
+  padding: 24px;
+  overflow-y: auto;
+}
+</style>

frontend/src/views/admin/components/TransferDialog.vue

@@ -1,7 +1,8 @@
 <script setup lang="ts">
-import { ref, watch } from 'vue'
+import { ref, watch, computed } from 'vue'
 import { ElMessage } from 'element-plus'
 import { fetchSupportAdmins, transferChat, type SupportAdmin } from '@/api/chats'
+import { User } from '@element-plus/icons-vue'
 
 const props = defineProps<{
   modelValue: boolean
@@ -19,6 +20,11 @@ const submitting = ref(false)
 const admins = ref<SupportAdmin[]>([])
 const selectedAdminId = ref<number | null>(null)
 
+// 按会话数排序，空闲客服优先
+const sortedAdmins = computed(() => {
+  return [...admins.value].sort((a, b) => a.chat_count - b.chat_count)
+})
+
 watch(() => props.modelValue, (val) => {
   visible.value = val
   if (val) {
@@ -58,21 +64,38 @@ async function handleSubmit() {
     submitting.value = false
   }
 }
+
+function getStatusTag(count: number) {
+  if (count === 0) return { text: '空闲', type: 'success' }
+  if (count <= 3) return { text: '正常', type: '' }
+  return { text: '繁忙', type: 'warning' }
+}
 </script>
 
 <template>
-  <el-dialog v-model="visible" title="转接会话" width="400px">
+  <el-dialog v-model="visible" title="转接会话" width="480px">
     <div v-loading="loading" class="transfer-content">
       <p class="tip">选择要转接给的客服：</p>
       <el-radio-group v-model="selectedAdminId" class="admin-list">
         <el-radio
-          v-for="admin in admins"
+          v-for="admin in sortedAdmins"
           :key="admin.id"
           :value="admin.id"
           class="admin-item"
         >
-          <span class="admin-name">{{ admin.nickname }}</span>
-          <span class="admin-count">当前 {{ admin.chat_count }} 个会话</span>
+          <div class="admin-info">
+            <el-avatar :size="36" :icon="User" />
+            <div class="admin-detail">
+              <span class="admin-name">{{ admin.nickname }}</span>
+              <span class="admin-id">ID: {{ admin.id }}</span>
+            </div>
+          </div>
+          <div class="admin-status">
+            <el-tag :type="getStatusTag(admin.chat_count).type" size="small">
+              {{ getStatusTag(admin.chat_count).text }}
+            </el-tag>
+            <span class="admin-count">{{ admin.chat_count }} 个会话</span>
+          </div>
         </el-radio>
       </el-radio-group>
       <el-empty v-if="!loading && admins.length === 0" description="暂无可用客服" />
@@ -107,12 +130,21 @@ async function handleSubmit() {
 .admin-item {
   display: flex;
   align-items: center;
-  justify-content: space-between;
+  gap: 12px;
   height: auto;
-  padding: 12px;
+  padding: 12px 16px;
   border: 1px solid #e5e7eb;
   border-radius: 8px;
   margin-right: 0;
+  width: 100%;
+}
+
+.admin-item :deep(.el-radio__label) {
+  flex: 1;
+  display: flex;
+  align-items: center;
+  justify-content: space-between;
+  min-width: 0;
 }
 
 .admin-item.is-checked {
@@ -120,12 +152,44 @@ async function handleSubmit() {
   background: #ecf5ff;
 }
 
+.admin-info {
+  display: flex;
+  align-items: center;
+  gap: 12px;
+  min-width: 0;
+}
+
+.admin-detail {
+  display: flex;
+  flex-direction: column;
+  gap: 2px;
+  min-width: 0;
+}
+
 .admin-name {
   font-weight: 500;
+  font-size: 14px;
+  color: #111827;
+  overflow: hidden;
+  text-overflow: ellipsis;
+  white-space: nowrap;
+}
+
+.admin-id {
+  color: #9ca3af;
+  font-size: 12px;
+}
+
+.admin-status {
+  display: flex;
+  flex-direction: column;
+  align-items: flex-end;
+  gap: 4px;
+  flex-shrink: 0;
 }
 
 .admin-count {
   color: #9ca3af;
-  font-size: 13px;
+  font-size: 12px;
 }
 </style>