优化号主交接超时卡死问题

- 号主交接超时(owner_timeout)后允许补提交交接说明，避免临时延误导致订单卡死
- 后台新增"重置交接"动作，可将超时订单恢复为待号主交接并刷新计时
- 交接超时改以进入待交接时刻为基准计算，新增 handoff_started_at 字段

Co-Authored-By: Claude Opus 4.8 (1M context) <noreply@anthropic.com>

backend/internal/jobs/ordertimeout/job.go

@@ -275,7 +275,7 @@ func (j *Job) handleOwnerSubmitTimeout(ctx context.Context, now time.Time, cfg t
 	}
 	var rows []model.RentalOrder
 	err := j.db.WithContext(ctx).
-		Where("status = ? AND handoff_status = ? AND created_at <= ?", "pending_handoff", "pending_owner", now.Add(-time.Duration(cfg.OwnerSubmitTimeoutMinutes)*time.Minute)).
+		Where("status = ? AND handoff_status = ? AND COALESCE(handoff_started_at, created_at) <= ?", "pending_handoff", "pending_owner", now.Add(-time.Duration(cfg.OwnerSubmitTimeoutMinutes)*time.Minute)).
 		Order("id ASC").
 		Limit(100).
 		Find(&rows).Error

backend/internal/model/order.go

@@ -14,6 +14,7 @@ type RentalOrder struct {
 	OwnerID                   uint64         `gorm:"not null;index" json:"owner_id"`
 	RenterID                  uint64         `gorm:"not null;index" json:"renter_id"`
 	RentedAt                  *time.Time     `json:"rented_at"`
+	HandoffStartedAt          *time.Time     `json:"handoff_started_at"`
 	EstimatedDurationHours    int            `gorm:"not null;default:24" json:"estimated_duration_hours"`
 	RentAmountCent            int64          `gorm:"not null;default:0" json:"-"`
 	OwnerRentAmountCent       int64          `gorm:"not null;default:0" json:"-"`

backend/internal/modules/order/admin_actions.go

@@ -8,6 +8,7 @@ import (
 	"hfb_sys/backend/internal/modules/notification"
 
 	"gorm.io/gorm"
+	"gorm.io/gorm/clause"
 )
 
 func (r *Repository) AdminClose(ctx context.Context, adminID uint64, orderID uint64, req AdminActionRequest, meta AuditMeta) error {
@@ -162,6 +163,54 @@ func (r *Repository) AdminMarkAbnormal(ctx context.Context, adminID uint64, orde
 	})
 }
 
+// AdminResetHandoff 将号主交接超时（owner_timeout）的订单重置回待号主交接，并刷新交接计时，
+// 让客服可以给号主再次提交交接说明的机会，避免订单卡死在超时状态。
+func (r *Repository) AdminResetHandoff(ctx context.Context, adminID uint64, orderID uint64, req AdminActionRequest, meta AuditMeta) error {
+	return r.db.WithContext(ctx).Transaction(func(tx *gorm.DB) error {
+		var order model.RentalOrder
+		if err := tx.Clauses(clause.Locking{Strength: "UPDATE"}).First(&order, orderID).Error; err != nil {
+			return err
+		}
+		if order.Status != orderStatusPendingHandoff || order.HandoffStatus != handoffStatusOwnerTimeout {
+			return ErrOrderCannotResetHandoff
+		}
+		beforeHandoffStatus := order.HandoffStatus
+		now := time.Now()
+		order.HandoffStatus = handoffStatusPendingOwner
+		order.HandoffStartedAt = &now
+		if err := notification.Append(tx,
+			notification.Entry{
+				UserID:  order.OwnerID,
+				Type:    "order_admin",
+				Title:   "请重新提交交接说明",
+				Content: "客服已重置交接状态，请尽快提交交接说明，避免再次超时。原因：" + req.Reason,
+				BizType: "order",
+				BizID:   &order.ID,
+			},
+			notification.Entry{
+				UserID:  order.RenterID,
+				Type:    "order_admin",
+				Title:   "订单交接已重置",
+				Content: "客服已重置交接状态，正在等待号主重新提交交接说明。原因：" + req.Reason,
+				BizType: "order",
+				BizID:   &order.ID,
+			},
+		); err != nil {
+			return err
+		}
+		if err := appendAuditLog(tx, adminID, "order.reset_handoff", "order", order.ID, meta, map[string]any{
+			"order_id":              order.ID,
+			"order_no":              order.OrderNo,
+			"reason":                req.Reason,
+			"before_handoff_status": beforeHandoffStatus,
+			"after_handoff_status":  order.HandoffStatus,
+		}); err != nil {
+			return err
+		}
+		return tx.Save(&order).Error
+	})
+}
+
 // AdminRefund 触发后台人工退款，退款由 payment 模块走渠道原路退回。
 func (r *Repository) AdminRefund(ctx context.Context, orderID uint64) (*RefundStatusDTO, error) {
 	var order model.RentalOrder

backend/internal/modules/order/constants.go

@@ -21,6 +21,7 @@ const (
 	handoffStatusPendingOwnerCheckout  = "pending_owner_checkout"
 	handoffStatusPendingRenterCheckout = "pending_renter_checkout"
 	handoffStatusReturned              = "returned"
+	handoffStatusOwnerTimeout          = "owner_timeout"
 	handoffStatusCancelled             = "cancelled"
 	handoffStatusAdminClosed           = "admin_closed"
 	handoffStatusAdminAbnormal         = "admin_abnormal"

backend/internal/modules/order/handler_admin.go

@@ -53,6 +53,10 @@ func (h *Handler) AdminMarkAbnormal(c *gin.Context) {
 	h.adminAction(c, h.service.AdminMarkAbnormal, gin.H{"abnormal": true})
 }
 
+func (h *Handler) AdminResetHandoff(c *gin.Context) {
+	h.adminAction(c, h.service.AdminResetHandoff, gin.H{"reset": true})
+}
+
 func (h *Handler) AdminRefund(c *gin.Context) {
 	orderID, ok := parseID(c)
 	if !ok {

backend/internal/modules/order/handler_error.go

@@ -29,6 +29,8 @@ func writeOrderError(c *gin.Context, err error) {
 		response.Error(c, http.StatusConflict, "order_cannot_cancel", "当前订单不能取消")
 	case errors.Is(err, ErrOrderCannotHandoff):
 		response.Error(c, http.StatusConflict, "order_cannot_handoff", "当前订单不能交接")
+	case errors.Is(err, ErrOrderCannotResetHandoff):
+		response.Error(c, http.StatusConflict, "order_cannot_reset_handoff", "仅号主交接超时的订单可重置交接")
 	case errors.Is(err, ErrOrderCannotReceive):
 		response.Error(c, http.StatusConflict, "order_cannot_receive", "当前订单不能确认收号")
 	case errors.Is(err, ErrOrderCannotReturn):

backend/internal/modules/order/handoff.go

@@ -20,9 +20,12 @@ func (r *Repository) SubmitHandoff(ctx context.Context, userID uint64, orderID u
 		if order.OwnerID != userID {
 			return ErrPermissionDenied
 		}
-		if order.Status != orderStatusPendingHandoff || order.HandoffStatus != handoffStatusPendingOwner {
+		// 号主交接超时（owner_timeout）后仍允许补提交，避免临时延误导致订单卡死。
+		if order.Status != orderStatusPendingHandoff ||
+			(order.HandoffStatus != handoffStatusPendingOwner && order.HandoffStatus != handoffStatusOwnerTimeout) {
 			return ErrOrderCannotHandoff
 		}
+		lateSubmit := order.HandoffStatus == handoffStatusOwnerTimeout
 		record := model.HandoffRecord{
 			OrderID:    order.ID,
 			FromUserID: order.OwnerID,
@@ -35,11 +38,15 @@ func (r *Repository) SubmitHandoff(ctx context.Context, userID uint64, orderID u
 		}
 		order.HandoffStatus = handoffStatusPendingRenterConfirm
 		orderID := order.ID
+		renterContent := "请查看交接记录，确认账号可正常登录后点击确认收号。"
+		if lateSubmit {
+			renterContent = "号主已补交交接说明，请查看交接记录，确认账号可正常登录后点击确认收号。"
+		}
 		if err := notification.Append(tx, notification.Entry{
 			UserID:  order.RenterID,
 			Type:    "handoff",
 			Title:   "号主已提交交接说明",
-			Content: "请查看交接记录，确认账号可正常登录后点击确认收号。",
+			Content: renterContent,
 			BizType: "order",
 			BizID:   &orderID,
 		}); err != nil {

backend/internal/modules/order/lifecycle.go

@@ -177,8 +177,10 @@ func (r *Repository) ConfirmPaidFromChannelTx(tx *gorm.DB, orderID uint64) (uint
 
 	// 租客已通过外部渠道付款，这里不写租客钱包流水。
 	orderID = order.ID
+	now := time.Now()
 	order.Status = orderStatusPendingHandoff
 	order.HandoffStatus = handoffStatusPendingOwner
+	order.HandoffStartedAt = &now
 	markAssetsRented(listing, account)
 	conv, err := chat.EnsureOrderConversation(tx, *order)
 	if err != nil {

backend/internal/modules/order/service.go

@@ -15,6 +15,7 @@ var (
 	ErrChannelPaymentRequired  = errors.New("channel payment required")
 	ErrOrderCannotCancel       = errors.New("order cannot cancel")
 	ErrOrderCannotHandoff      = errors.New("order cannot handoff")
+	ErrOrderCannotResetHandoff = errors.New("order cannot reset handoff")
 	ErrOrderCannotReceive      = errors.New("order cannot receive")
 	ErrOrderCannotReturn       = errors.New("order cannot return")
 	ErrOrderCannotComplete     = errors.New("order cannot complete")
@@ -185,6 +186,16 @@ func (s *Service) AdminMarkAbnormal(ctx context.Context, adminID uint64, orderID
 	return s.repo.AdminMarkAbnormal(ctx, adminID, orderID, req, meta)
 }
 
+func (s *Service) AdminResetHandoff(ctx context.Context, adminID uint64, orderID uint64, req AdminActionRequest, meta AuditMeta) error {
+	if s.repo == nil {
+		return ErrDependencyUnavailable
+	}
+	if orderID == 0 || req.Reason == "" {
+		return ErrOrderCannotResetHandoff
+	}
+	return s.repo.AdminResetHandoff(ctx, adminID, orderID, req, meta)
+}
+
 func (s *Service) AdminRefund(ctx context.Context, orderID uint64) (*RefundStatusDTO, error) {
 	if s.repo == nil {
 		return nil, ErrDependencyUnavailable

backend/internal/router/router.go

@@ -487,6 +487,7 @@ func New(cfg config.Config, deps Dependencies, logger *zap.Logger) *gin.Engine {
 			adminRoutes.GET("/orders/:id/handoff-records", requirePerm("order:view"), orderHandler.AdminHandoffRecords)
 			adminRoutes.POST("/orders/:id/close", requirePerm("order:close"), orderHandler.AdminClose)
 			adminRoutes.POST("/orders/:id/mark-abnormal", requirePerm("order:mark_abnormal"), orderHandler.AdminMarkAbnormal)
+			adminRoutes.POST("/orders/:id/reset-handoff", requirePerm("order:mark_abnormal"), orderHandler.AdminResetHandoff)
 			adminRoutes.POST("/orders/:id/refund", requirePerm("order:close"), orderHandler.AdminRefund)
 			adminRoutes.GET("/orders/:id/refund-status", requirePerm("order:view"), orderHandler.AdminRefundStatus)
 			adminRoutes.GET("/listings", requirePerm("listing:view"), listingHandler.ListAdmin)

backend/migrations/000006_order_handoff_started_at.sql

@@ -0,0 +1,15 @@
+-- +goose Up
+
+-- 新增进入“待号主交接”的时间，用于精确计算号主交接超时（以支付完成时刻为基准，而非订单创建时刻）。
+ALTER TABLE rental_orders
+  ADD COLUMN handoff_started_at DATETIME NULL COMMENT '进入待号主交接的时间，用于计算交接超时' AFTER rented_at;
+
+-- 历史数据兜底：已进入交接及之后阶段的订单，用 created_at 回填，避免基准缺失。
+UPDATE rental_orders
+SET handoff_started_at = created_at
+WHERE handoff_started_at IS NULL
+  AND status NOT IN ('pending_payment', 'cancelled');
+
+-- +goose Down
+
+ALTER TABLE rental_orders DROP COLUMN handoff_started_at;

frontend/src/features/admin/views/AdminOrderDetailView.vue

@@ -9,6 +9,7 @@ import {
   adminMarkOrderAbnormal,
   adminRefundOrder,
   adminRefundStatus,
+  adminResetHandoff,
   fetchAdminHandoffRecords,
   fetchAdminOrder,
   type HandoffRecord,
@@ -28,7 +29,7 @@ const submitting = ref(false)
 const order = ref<Order | null>(null)
 const handoffRecords = ref<HandoffRecord[]>([])
 const paymentRecords = ref<AdminPayment[]>([])
-const actionType = ref<'close' | 'abnormal' | ''>('')
+const actionType = ref<'close' | 'abnormal' | 'reset' | ''>('')
 const reason = ref('')
 const refundStatus = ref<RefundStatus | null>(null)
 const listingCode = computed(() =>
@@ -37,10 +38,20 @@ const listingCode = computed(() =>
 const refunding = ref(false)
 
 const snapshotText = computed(() => JSON.stringify(order.value?.account_snapshot || {}, null, 2))
-const actionTitle = computed(() => (actionType.value === 'close' ? '客服关闭订单' : '标记订单异常'))
+const actionTitle = computed(() => {
+  if (actionType.value === 'close') return '客服关闭订单'
+  if (actionType.value === 'reset') return '重置交接（给号主再次机会）'
+  return '标记订单异常'
+})
 const canOperate = computed(
   () => !!order.value && !['completed', 'cancelled', 'closed'].includes(order.value.status)
 )
+const canResetHandoff = computed(
+  () =>
+    !!order.value &&
+    order.value.status === 'pending_handoff' &&
+    order.value.handoff_status === 'owner_timeout'
+)
 
 onMounted(loadOrder)
 
@@ -64,7 +75,7 @@ async function loadRefundStatus() {
   }
 }
 
-function openAction(type: 'close' | 'abnormal') {
+function openAction(type: 'close' | 'abnormal' | 'reset') {
   actionType.value = type
   reason.value = ''
 }
@@ -76,6 +87,9 @@ async function submitAction() {
     if (actionType.value === 'close') {
       await adminCloseOrder(order.value.id, reason.value)
       ElMessage.success('订单已关闭')
+    } else if (actionType.value === 'reset') {
+      await adminResetHandoff(order.value.id, reason.value)
+      ElMessage.success('交接已重置，等待号主重新提交')
     } else {
       await adminMarkOrderAbnormal(order.value.id, reason.value)
       ElMessage.success('订单已标记异常')
@@ -197,6 +211,9 @@ function formatHandoffRecordType(type: string) {
         <RouterLink :to="adminPath('orders')">
           <el-button>返回列表</el-button>
         </RouterLink>
+        <el-button v-if="canResetHandoff" type="success" @click="openAction('reset')"
+          >重置交接</el-button
+        >
         <el-button type="warning" :disabled="!canOperate" @click="openAction('abnormal')"
           >标记异常</el-button
         >

frontend/src/features/orders/api/orders.ts

@@ -321,6 +321,13 @@ export async function adminMarkOrderAbnormal(id: number, reason: string) {
   return data.data
 }
 
+export async function adminResetHandoff(id: number, reason: string) {
+  const { data } = await apiClient.post<ApiResponse<Order>>(`/admin/orders/${id}/reset-handoff`, {
+    reason,
+  })
+  return data.data
+}
+
 export async function adminRefundStatus(id: number) {
   const { data } = await apiClient.get<ApiResponse<RefundStatus>>(
     `/admin/orders/${id}/refund-status`