管理员可以看到所有会话了

backend/internal/modules/chat/repository.go

@@ -149,6 +149,38 @@ func (r *Repository) ListConversations(principal Principal, page, pageSize int)
 }
 
 func (r *Repository) FindConversation(principal Principal, id uint64) (*ConversationDTO, error) {
+	// 管理员可以查看任意会话，无需是 participant
+	if principal.Type == "admin" {
+		var conversation model.ChatConversation
+		if err := r.db.First(&conversation, id).Error; err != nil {
+			if errors.Is(err, gorm.ErrRecordNotFound) {
+				return nil, ErrConversationNotFound
+			}
+			return nil, err
+		}
+		participants, err := r.participants(conversation.ID)
+		if err != nil {
+			return nil, err
+		}
+		dto := ConversationDTO{
+			ID:                 conversation.ID,
+			OrderID:            conversation.OrderID,
+			Type:               conversation.Type,
+			Title:              conversation.Title,
+			Status:             conversation.Status,
+			Role:               "admin", // 管理员角色
+			Participants:       participants,
+			LastMessageID:      conversation.LastMessageID,
+			LastMessagePreview: conversation.LastMessagePreview,
+			LastMessageAt:      conversation.LastMessageAt,
+			UnreadCount:        0, // 管理员不计未读
+			CreatedAt:          conversation.CreatedAt,
+			UpdatedAt:          conversation.UpdatedAt,
+		}
+		return &dto, nil
+	}
+
+	// 普通用户需要是 participant
 	var row conversationRow
 	err := r.conversationQuery(principal).Where("c.id = ?", id).First(&row).Error
 	if err != nil {
@@ -269,9 +301,23 @@ func (r *Repository) EnsureSupportConversation(userID uint64) (*ConversationDTO,
 
 func (r *Repository) Messages(principal Principal, conversationID uint64, page, pageSize int) (*PaginatedResult, error) {
 	page, pageSize = normalizePagination(page, pageSize)
-	if _, err := r.findParticipant(r.db, principal, conversationID, false); err != nil {
+
-		return nil, err
+	// 管理员可以查看任意会话的消息，普通用户需要是 participant
+	if principal.Type != "admin" {
+		if _, err := r.findParticipant(r.db, principal, conversationID, false); err != nil {
+			return nil, err
+		}
+	} else {
+		// 管理员需要验证会话存在
+		var count int64
+		if err := r.db.Model(&model.ChatConversation{}).Where("id = ?", conversationID).Count(&count).Error; err != nil {
+			return nil, err
+		}
+		if count == 0 {
+			return nil, ErrConversationNotFound
+		}
 	}
+
 	var total int64
 	if err := r.db.Model(&model.ChatMessage{}).Where("conversation_id = ?", conversationID).Count(&total).Error; err != nil {
 		return nil, err
@@ -295,10 +341,6 @@ func (r *Repository) Messages(principal Principal, conversationID uint64, page,
 func (r *Repository) SendMessage(principal Principal, conversationID uint64, req SendMessageRequest) (*MessageDTO, error) {
 	var messageID uint64
 	err := r.db.Transaction(func(tx *gorm.DB) error {
-		participant, err := r.findParticipant(tx, principal, conversationID, true)
-		if err != nil {
-			return err
-		}
 		var conversation model.ChatConversation
 		if err := tx.Clauses(clause.Locking{Strength: "UPDATE"}).First(&conversation, conversationID).Error; err != nil {
 			return err
@@ -306,11 +348,41 @@ func (r *Repository) SendMessage(principal Principal, conversationID uint64, req
 		if conversation.Status != "active" {
 			return ErrPermissionDenied
 		}
+
+		var senderRole string
+		var participant *model.ChatParticipant
+
+		// 管理员可以在任意会话发送消息，无需是 participant
+		if principal.Type == "admin" {
+			// 尝试查找管理员的 participant 记录
+			var p model.ChatParticipant
+			err := tx.Where("conversation_id = ? AND participant_type = ? AND participant_id = ?",
+				conversationID, principal.Type, principal.ID).First(&p).Error
+			if err == nil {
+				// 管理员是 participant，使用其角色
+				participant = &p
+				senderRole = p.Role
+			} else if errors.Is(err, gorm.ErrRecordNotFound) {
+				// 管理员不是 participant，使用特殊角色 "admin"
+				senderRole = "admin"
+			} else {
+				return err
+			}
+		} else {
+			// 普通用户必须是 participant
+			p, err := r.findParticipant(tx, principal, conversationID, true)
+			if err != nil {
+				return err
+			}
+			participant = p
+			senderRole = p.Role
+		}
+
 		message := model.ChatMessage{
 			ConversationID: conversation.ID,
 			SenderType:     principal.Type,
 			SenderID:       principal.ID,
-			SenderRole:     participant.Role,
+			SenderRole:     senderRole,
 			ContentType:    "text",
 			Content:        req.Content,
 			AttachmentURLS: encodeStringList(req.AttachmentURLS),
@@ -324,10 +396,15 @@ func (r *Repository) SendMessage(principal Principal, conversationID uint64, req
 		if err := tx.Save(&conversation).Error; err != nil {
 			return err
 		}
-		now := time.Now()
+
-		if err := tx.Model(participant).Update("last_read_at", now).Error; err != nil {
+		// 更新 participant 的已读时间（仅当是 participant 时）
-			return err
+		if participant != nil {
+			now := time.Now()
+			if err := tx.Model(participant).Update("last_read_at", now).Error; err != nil {
+				return err
+			}
 		}
+
 		messageID = message.ID
 		return nil
 	})
@@ -370,6 +447,24 @@ func (r *Repository) SendMessage(principal Principal, conversationID uint64, req
 
 func (r *Repository) MarkRead(principal Principal, conversationID uint64) error {
 	return r.db.Transaction(func(tx *gorm.DB) error {
+		// 管理员可以不是 participant，直接返回成功
+		if principal.Type == "admin" {
+			// 尝试查找 participant 记录，如果有就更新
+			var participant model.ChatParticipant
+			err := tx.Where("conversation_id = ? AND participant_type = ? AND participant_id = ?",
+				conversationID, principal.Type, principal.ID).First(&participant).Error
+			if err == nil {
+				// 有 participant 记录，更新已读时间
+				now := time.Now()
+				return tx.Model(&participant).Update("last_read_at", now).Error
+			} else if errors.Is(err, gorm.ErrRecordNotFound) {
+				// 没有 participant 记录，直接返回成功（管理员无需记录已读）
+				return nil
+			}
+			return err
+		}
+
+		// 普通用户必须是 participant
 		participant, err := r.findParticipant(tx, principal, conversationID, true)
 		if err != nil {
 			return err
@@ -475,6 +570,10 @@ func (r *Repository) toMessageDTOs(principal Principal, rows []model.ChatMessage
 		}
 		if row.SenderType == "admin" {
 			name = adminNames[row.SenderID]
+			// 如果角色是 "admin"（不是 participant 的管理员），在名字后添加标识
+			if row.SenderRole == "admin" {
+				name = name + " (管理员)"
+			}
 		}
 		items = append(items, MessageDTO{
 			ID:             row.ID,
@@ -830,8 +929,50 @@ func (r *Repository) GetAvailableSupportAdmins() ([]SupportAdminDTO, error) {
 // ListConversationsWithFilter 支持筛选的会话列表
 func (r *Repository) ListConversationsWithFilter(principal Principal, page, pageSize int, filter string) (*PaginatedResult, error) {
 	page, pageSize = normalizePagination(page, pageSize)
-	var total int64
 
+	// 管理员在"全部"模式下直接查询所有会话
+	if principal.Type == "admin" && filter == "all" {
+		var total int64
+		if err := r.db.Model(&model.ChatConversation{}).Count(&total).Error; err != nil {
+			return nil, err
+		}
+
+		var conversations []model.ChatConversation
+		offset := (page - 1) * pageSize
+		if err := r.db.Order("COALESCE(last_message_at, created_at) DESC, id DESC").
+			Offset(offset).
+			Limit(pageSize).
+			Find(&conversations).Error; err != nil {
+			return nil, err
+		}
+
+		items := make([]ConversationDTO, 0, len(conversations))
+		for _, conv := range conversations {
+			participants, err := r.participants(conv.ID)
+			if err != nil {
+				return nil, err
+			}
+			items = append(items, ConversationDTO{
+				ID:                 conv.ID,
+				OrderID:            conv.OrderID,
+				Type:               conv.Type,
+				Title:              conv.Title,
+				Status:             conv.Status,
+				Role:               "admin", // 管理员角色
+				Participants:       participants,
+				LastMessageID:      conv.LastMessageID,
+				LastMessagePreview: conv.LastMessagePreview,
+				LastMessageAt:      conv.LastMessageAt,
+				UnreadCount:        0, // 管理员不计未读
+				CreatedAt:          conv.CreatedAt,
+				UpdatedAt:          conv.UpdatedAt,
+			})
+		}
+		return &PaginatedResult{Items: items, Total: total, Page: page, PageSize: pageSize}, nil
+	}
+
+	// 其他情况使用原有逻辑
+	var total int64
 	countDB := r.db.Table("chat_conversations AS c").
 		Joins("JOIN chat_participants AS cp ON cp.conversation_id = c.id")
 
@@ -844,12 +985,8 @@ func (r *Repository) ListConversationsWithFilter(principal Principal, page, page
 		countDB = countDB.Where("c.id NOT IN (?)",
 			r.db.Table("chat_participants").Select("conversation_id").Where("participant_type = ? AND role = ?", "admin", "support"))
 	default:
-		// 全部会话（admin 可以看所有）
+		// 普通用户的全部会话
-		if principal.Type == "admin" {
+		countDB = countDB.Where("cp.participant_type = ? AND cp.participant_id = ?", principal.Type, principal.ID)
-			// 管理员看所有会话
-		} else {
-			countDB = countDB.Where("cp.participant_type = ? AND cp.participant_id = ?", principal.Type, principal.ID)
-		}
 	}
 
 	if err := countDB.Count(&total).Error; err != nil {
@@ -867,11 +1004,8 @@ func (r *Repository) ListConversationsWithFilter(principal Principal, page, page
 		queryDB = queryDB.Where("c.id NOT IN (?)",
 			r.db.Table("chat_participants").Select("conversation_id").Where("participant_type = ? AND role = ?", "admin", "support"))
 	default:
-		if principal.Type == "admin" {
+		// 普通用户的全部会话
-			// 管理员看所有会话
+		queryDB = queryDB.Where("cp.participant_type = ? AND cp.participant_id = ?", principal.Type, principal.ID)
-		} else {
-			queryDB = queryDB.Where("cp.participant_type = ? AND cp.participant_id = ?", principal.Type, principal.ID)
-		}
 	}
 
 	err := queryDB.

frontend/src/features/admin/views/AdminChatsView.vue

@@ -276,12 +276,17 @@ function roleLabel(role: string) {
     support: '客服',
     customer: '咨询',
     system: '系统',
+    admin: '管理员',
   }
   return map[role] || '成员'
 }
 
 function senderLabel(item: ChatMessage) {
   if (item.sender_type === 'system') return '系统'
+  // 管理员消息特殊标识
+  if (item.sender_role === 'admin') {
+    return `管理员 · ${item.sender_name}`
+  }
   return `${roleLabel(item.sender_role)} · ${item.sender_name}`
 }
 
@@ -374,13 +379,19 @@ function getSupportName(item: ChatConversation) {
               v-for="item in messages"
               :key="item.id"
               class="message-row"
-              :class="{ self: item.is_self, system: item.sender_type === 'system' }"
+              :class="{
+                self: item.is_self,
+                system: item.sender_type === 'system',
+                admin: item.sender_role === 'admin'
+              }"
             >
               <template v-if="item.sender_type === 'system'">
                 <span>{{ item.content }}</span>
               </template>
               <template v-else>
-                <small>{{ senderLabel(item) }} · {{ formatDateMinute(item.created_at) }}</small>
+                <small :class="{ 'admin-label': item.sender_role === 'admin' }">
+                  {{ senderLabel(item) }} · {{ formatDateMinute(item.created_at) }}
+                </small>
                 <p v-if="item.content">{{ item.content }}</p>
                 <div v-if="item.attachment_urls.length > 0" class="message-attachments">
                   <ChatAttachmentImage
@@ -678,6 +689,16 @@ function getSupportName(item: ChatConversation) {
   background: #dff5eb;
 }
 
+.message-row.admin p {
+  background: #fff4e6;
+  border-left: 3px solid #ff9800;
+}
+
+.admin-label {
+  color: #ff9800 !important;
+  font-weight: 600;
+}
+
 .message-attachments {
   display: grid;
   justify-items: start;

frontend/src/features/chats/api/chats.ts

@@ -6,7 +6,7 @@ export interface ChatParticipant {
   conversation_id: number
   participant_type: 'user' | 'admin'
   participant_id: number
-  role: 'renter' | 'owner' | 'support' | 'customer'
+  role: 'renter' | 'owner' | 'support' | 'customer' | 'admin'
   remark: string
   display_name: string
   avatar_url: string
@@ -20,7 +20,7 @@ export interface ChatConversation {
   type: string
   title: string
   status: string
-  role: 'renter' | 'owner' | 'support' | 'customer'
+  role: 'renter' | 'owner' | 'support' | 'customer' | 'admin'
   participants?: ChatParticipant[]
   last_message_id?: number
   last_message_preview: string
@@ -35,7 +35,7 @@ export interface ChatMessage {
   conversation_id: number
   sender_type: 'user' | 'admin' | 'system'
   sender_id: number
-  sender_role: 'renter' | 'owner' | 'support' | 'customer' | 'system'
+  sender_role: 'renter' | 'owner' | 'support' | 'customer' | 'system' | 'admin'
   sender_name: string
   sender_avatar: string
   is_self: boolean

frontend/src/features/chats/views/ChatView.vue

@@ -204,12 +204,17 @@ function roleLabel(role: string) {
     support: '客服',
     customer: '咨询',
     system: '系统',
+    admin: '管理员',
   }
   return map[role] || '成员'
 }
 
 function senderLabel(message: ChatMessage) {
   if (message.sender_type === 'system') return '系统'
+  // 管理员消息特殊标识
+  if (message.sender_role === 'admin') {
+    return `管理员 · ${message.sender_name}`
+  }
   return `${roleLabel(message.sender_role)} · ${message.sender_name}`
 }
 
@@ -255,7 +260,11 @@ function handleKeydown(e: KeyboardEvent) {
           v-for="item in messages"
           :key="item.id"
           class="message-row"
-          :class="{ self: item.is_self, system: item.sender_type === 'system' }"
+          :class="{
+            self: item.is_self,
+            system: item.sender_type === 'system',
+            admin: item.sender_role === 'admin' && !item.is_self
+          }"
         >
           <template v-if="item.sender_type === 'system'">
             <span class="system-message">{{ item.content }}</span>
@@ -263,7 +272,9 @@ function handleKeydown(e: KeyboardEvent) {
           <template v-else>
             <div class="avatar" :class="{ self: item.is_self }">{{ roleLabel(item.sender_role).slice(0, 1) }}</div>
             <div class="bubble-wrap" :class="{ self: item.is_self }">
-              <span class="sender-name">{{ senderLabel(item) }}</span>
+              <span class="sender-name" :class="{ 'admin-label': item.sender_role === 'admin' && !item.is_self }">
+                {{ senderLabel(item) }}
+              </span>
               <div v-if="item.content" class="bubble">{{ item.content }}</div>
               <div v-if="item.attachment_urls.length > 0" class="message-attachments">
                 <ChatAttachmentImage
@@ -469,6 +480,20 @@ function handleKeydown(e: KeyboardEvent) {
   color: #0f5132;
 }
 
+.message-row.admin .bubble {
+  background: #fff4e6;
+  border-left: 3px solid #ff9800;
+}
+
+.message-row.admin .avatar {
+  background: #ff9800;
+}
+
+.admin-label {
+  color: #ff9800;
+  font-weight: 600;
+}
+
 .message-attachments {
   display: grid;
   gap: 6px;

frontend/src/features/chats/views/MobileChatView.vue

@@ -196,12 +196,17 @@ function roleLabel(role: string) {
     support: '客服',
     customer: '咨询',
     system: '系统',
+    admin: '管理员',
   }
   return map[role] || '成员'
 }
 
 function senderLabel(message: ChatMessage) {
   if (message.sender_type === 'system') return '系统'
+  // 管理员消息特殊标识
+  if (message.sender_role === 'admin') {
+    return `管理员 · ${message.sender_name}`
+  }
   return `${roleLabel(message.sender_role)} · ${message.sender_name}`
 }
 </script>
@@ -228,7 +233,11 @@ function senderLabel(message: ChatMessage) {
         v-for="item in messages"
         :key="item.id"
         class="message-row"
-        :class="{ self: item.is_self, system: item.sender_type === 'system' }"
+        :class="{
+          self: item.is_self,
+          system: item.sender_type === 'system',
+          admin: item.sender_role === 'admin' && !item.is_self
+        }"
       >
         <template v-if="item.sender_type === 'system'">
           <span class="system-message">{{ item.content }}</span>
@@ -236,7 +245,9 @@ function senderLabel(message: ChatMessage) {
         <template v-else>
           <div class="avatar">{{ roleLabel(item.sender_role).slice(0, 1) }}</div>
           <div class="bubble-wrap">
-            <span class="sender-name">{{ senderLabel(item) }}</span>
+            <span class="sender-name" :class="{ 'admin-label': item.sender_role === 'admin' && !item.is_self }">
+              {{ senderLabel(item) }}
+            </span>
             <div v-if="item.content" class="bubble">{{ item.content }}</div>
             <div v-if="item.attachment_urls.length > 0" class="message-attachments">
               <ChatAttachmentImage
@@ -421,6 +432,20 @@ function senderLabel(message: ChatMessage) {
   background: #dff5eb;
 }
 
+.message-row.admin .bubble {
+  background: #fff4e6;
+  border-left: 3px solid #ff9800;
+}
+
+.message-row.admin .avatar {
+  background: #ff9800;
+}
+
+.admin-label {
+  color: #ff9800;
+  font-weight: 600;
+}
+
 .message-attachments {
   display: grid;
   gap: 6px;