feat: 客服封存订单功能（号主失联场景）
新增客服「封存订单」动作，用于号主失联、无法联系的场景：单事务内 完成关闭订单、全量原路退款、永久封存关联商品、解散发布群、双方通知 与审计日志。 - 新增 listing 终态 sealed（封存），区别于可恢复的 offline - listingLockedForOwnerMutation 锁定 sealed，号主无法再编辑/提审/上架 - 解散群聊按 listing_id 查发布群（listing_group）置 archived， 阻断所有成员发言并留系统消息 - 新增 order.AdminSeal 及 /admin/orders/:id/seal 路由 - 前端：卖家页 PC/移动端 sealed 视为终态禁用操作，客服后台新增 「封存订单」按钮与二次确认 Co-Authored-By: Claude Opus 4.8 (1M context) <noreply@anthropic.com>
This commit is contained in:
yml2213
co-authored by
Claude Opus 4.8
Claude Opus 4.8
parent
8a11c2517e
commit
be5d322c10
@@ -10,6 +10,7 @@ import {
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adminRefundOrder,
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adminRefundStatus,
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adminResetHandoff,
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adminSealOrder,
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fetchAdminHandoffRecords,
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fetchAdminOrder,
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type HandoffRecord,
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@@ -40,7 +41,7 @@ const submitting = ref(false)
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const order = ref<Order | null>(null)
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const handoffRecords = ref<HandoffRecord[]>([])
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const paymentRecords = ref<AdminPayment[]>([])
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const actionType = ref<'close' | 'abnormal' | 'reset' | ''>('')
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const actionType = ref<'close' | 'seal' | 'abnormal' | 'reset' | ''>('')
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const reason = ref('')
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const refundStatus = ref<RefundStatus | null>(null)
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@@ -89,10 +90,13 @@ const resetActionLabel = computed(() => {
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const canResetHandoff = computed(() => resetAction.value?.enabled === true)
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const actionTitle = computed(() => {
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if (actionType.value === 'close') return '客服关闭订单'
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if (actionType.value === 'seal') return '封存订单'
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if (actionType.value === 'reset') return `${resetActionLabel.value}（恢复到对应待办）`
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return '标记订单异常'
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})
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const closeActionTip = '关闭订单并归档商品/账号；已支付订单会按租金+实付押金全量原路退款。'
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const sealActionTip =
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'封存订单：终止订单并全量原路退款，自动解散关联群聊，关联商品永久封存，号主无法再次编辑或上架。适用于号主失联、无法联系的场景。'
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const refundActionTip = '仅发起后台人工全量原路退款，不关闭订单或调整商品/账号状态。'
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const refundButtonDisabled = computed(() => refundStatus.value?.refund_status === 'refunded')
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const orderTotalCent = computed(
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@@ -201,7 +205,7 @@ async function loadRefundStatus() {
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}
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}
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function openAction(type: 'close' | 'abnormal' | 'reset') {
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function openAction(type: 'close' | 'seal' | 'abnormal' | 'reset') {
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actionType.value = type
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reason.value = ''
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}
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@@ -224,6 +228,24 @@ async function confirmCloseAction() {
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openAction('close')
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}
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async function confirmSealAction() {
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if (!order.value || !canOperate.value) return
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try {
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await ElMessageBox.confirm(
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'封存会终止订单并全量原路退款，自动解散关联群聊，关联商品将被永久封存，号主无法再次编辑或上架。适用于号主失联场景。确认继续？',
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'确认封存订单',
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{
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confirmButtonText: '继续封存',
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cancelButtonText: '取消',
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type: 'warning',
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}
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)
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} catch {
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return
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}
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openAction('seal')
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}
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async function submitAction() {
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if (!order.value || !actionType.value) return
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submitting.value = true
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@@ -231,6 +253,9 @@ async function submitAction() {
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if (actionType.value === 'close') {
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await adminCloseOrder(order.value.id, reason.value)
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ElMessage.success('订单已关闭')
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} else if (actionType.value === 'seal') {
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await adminSealOrder(order.value.id, reason.value)
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ElMessage.success('订单已封存，群聊已解散')
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} else if (actionType.value === 'reset') {
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await adminResetHandoff(order.value.id, reason.value)
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ElMessage.success(`${resetActionLabel.value}成功`)
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@@ -467,6 +492,13 @@ function paymentPaidAt(record: AdminPayment) {
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>
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</span>
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</el-tooltip>
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<el-tooltip :content="sealActionTip" placement="top">
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<span>
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<el-button type="danger" plain :disabled="!canOperate" @click="confirmSealAction"
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>封存订单</el-button
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>
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</span>
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</el-tooltip>
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<el-tooltip :content="refundActionTip" placement="top">
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<span>
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<el-button
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@@ -341,6 +341,11 @@ export async function adminCloseOrder(id: number, reason: string) {
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return data.data
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}
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export async function adminSealOrder(id: number, reason: string) {
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const { data } = await apiClient.post<ApiResponse<Order>>(`/admin/orders/${id}/seal`, { reason })
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return data.data
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}
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export async function adminMarkOrderAbnormal(id: number, reason: string) {
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const { data } = await apiClient.post<ApiResponse<Order>>(`/admin/orders/${id}/mark-abnormal`, {
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reason,
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@@ -162,6 +162,7 @@ function statusTone(status: string) {
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completed: 'success',
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rented: 'warning',
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abnormal: 'danger',
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sealed: 'muted',
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}
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return tones[status] || 'info'
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}
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@@ -152,6 +152,7 @@ function statusTone(status: string) {
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draft: 'info',
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offline: 'muted',
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completed: 'success',
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sealed: 'danger',
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rented: 'warning',
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abnormal: 'danger',
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}
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@@ -177,7 +178,7 @@ function showReviewStatus(row: Listing) {
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}
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function isTerminalListing(row: Listing) {
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return row.status === 'rented' || row.status === 'completed'
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return row.status === 'rented' || row.status === 'completed' || row.status === 'sealed'
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}
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function isPendingReview(row: Listing) {
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@@ -5,6 +5,7 @@ export const listingStatuses = [
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'offline',
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'completed',
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'abnormal',
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'sealed',
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] as const
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export type ListingStatus = (typeof listingStatuses)[number]
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@@ -20,6 +20,7 @@ const listingStatusMap: Record<ListingStatus, string> = {
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offline: '已下架',
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completed: '已完成',
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abnormal: '异常',
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sealed: '已封存',
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}
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const listingReviewStatusMap: Record<ListingReviewStatus, string> = {
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