feat: 客服封存订单功能(号主失联场景)
新增客服「封存订单」动作,用于号主失联、无法联系的场景:单事务内 完成关闭订单、全量原路退款、永久封存关联商品、解散发布群、双方通知 与审计日志。 - 新增 listing 终态 sealed(封存),区别于可恢复的 offline - listingLockedForOwnerMutation 锁定 sealed,号主无法再编辑/提审/上架 - 解散群聊按 listing_id 查发布群(listing_group)置 archived, 阻断所有成员发言并留系统消息 - 新增 order.AdminSeal 及 /admin/orders/:id/seal 路由 - 前端:卖家页 PC/移动端 sealed 视为终态禁用操作,客服后台新增 「封存订单」按钮与二次确认 Co-Authored-By: Claude Opus 4.8 (1M context) <noreply@anthropic.com>
This commit is contained in:
co-authored by
Claude Opus 4.8
parent
8a11c2517e
commit
be5d322c10
@@ -10,6 +10,7 @@ import {
|
||||
adminRefundOrder,
|
||||
adminRefundStatus,
|
||||
adminResetHandoff,
|
||||
adminSealOrder,
|
||||
fetchAdminHandoffRecords,
|
||||
fetchAdminOrder,
|
||||
type HandoffRecord,
|
||||
@@ -40,7 +41,7 @@ const submitting = ref(false)
|
||||
const order = ref<Order | null>(null)
|
||||
const handoffRecords = ref<HandoffRecord[]>([])
|
||||
const paymentRecords = ref<AdminPayment[]>([])
|
||||
const actionType = ref<'close' | 'abnormal' | 'reset' | ''>('')
|
||||
const actionType = ref<'close' | 'seal' | 'abnormal' | 'reset' | ''>('')
|
||||
const reason = ref('')
|
||||
const refundStatus = ref<RefundStatus | null>(null)
|
||||
|
||||
@@ -89,10 +90,13 @@ const resetActionLabel = computed(() => {
|
||||
const canResetHandoff = computed(() => resetAction.value?.enabled === true)
|
||||
const actionTitle = computed(() => {
|
||||
if (actionType.value === 'close') return '客服关闭订单'
|
||||
if (actionType.value === 'seal') return '封存订单'
|
||||
if (actionType.value === 'reset') return `${resetActionLabel.value}(恢复到对应待办)`
|
||||
return '标记订单异常'
|
||||
})
|
||||
const closeActionTip = '关闭订单并归档商品/账号;已支付订单会按租金+实付押金全量原路退款。'
|
||||
const sealActionTip =
|
||||
'封存订单:终止订单并全量原路退款,自动解散关联群聊,关联商品永久封存,号主无法再次编辑或上架。适用于号主失联、无法联系的场景。'
|
||||
const refundActionTip = '仅发起后台人工全量原路退款,不关闭订单或调整商品/账号状态。'
|
||||
const refundButtonDisabled = computed(() => refundStatus.value?.refund_status === 'refunded')
|
||||
const orderTotalCent = computed(
|
||||
@@ -201,7 +205,7 @@ async function loadRefundStatus() {
|
||||
}
|
||||
}
|
||||
|
||||
function openAction(type: 'close' | 'abnormal' | 'reset') {
|
||||
function openAction(type: 'close' | 'seal' | 'abnormal' | 'reset') {
|
||||
actionType.value = type
|
||||
reason.value = ''
|
||||
}
|
||||
@@ -224,6 +228,24 @@ async function confirmCloseAction() {
|
||||
openAction('close')
|
||||
}
|
||||
|
||||
async function confirmSealAction() {
|
||||
if (!order.value || !canOperate.value) return
|
||||
try {
|
||||
await ElMessageBox.confirm(
|
||||
'封存会终止订单并全量原路退款,自动解散关联群聊,关联商品将被永久封存,号主无法再次编辑或上架。适用于号主失联场景。确认继续?',
|
||||
'确认封存订单',
|
||||
{
|
||||
confirmButtonText: '继续封存',
|
||||
cancelButtonText: '取消',
|
||||
type: 'warning',
|
||||
}
|
||||
)
|
||||
} catch {
|
||||
return
|
||||
}
|
||||
openAction('seal')
|
||||
}
|
||||
|
||||
async function submitAction() {
|
||||
if (!order.value || !actionType.value) return
|
||||
submitting.value = true
|
||||
@@ -231,6 +253,9 @@ async function submitAction() {
|
||||
if (actionType.value === 'close') {
|
||||
await adminCloseOrder(order.value.id, reason.value)
|
||||
ElMessage.success('订单已关闭')
|
||||
} else if (actionType.value === 'seal') {
|
||||
await adminSealOrder(order.value.id, reason.value)
|
||||
ElMessage.success('订单已封存,群聊已解散')
|
||||
} else if (actionType.value === 'reset') {
|
||||
await adminResetHandoff(order.value.id, reason.value)
|
||||
ElMessage.success(`${resetActionLabel.value}成功`)
|
||||
@@ -467,6 +492,13 @@ function paymentPaidAt(record: AdminPayment) {
|
||||
>
|
||||
</span>
|
||||
</el-tooltip>
|
||||
<el-tooltip :content="sealActionTip" placement="top">
|
||||
<span>
|
||||
<el-button type="danger" plain :disabled="!canOperate" @click="confirmSealAction"
|
||||
>封存订单</el-button
|
||||
>
|
||||
</span>
|
||||
</el-tooltip>
|
||||
<el-tooltip :content="refundActionTip" placement="top">
|
||||
<span>
|
||||
<el-button
|
||||
|
||||
Reference in New Issue
Block a user