完善订单交接结账流程留痕

backend/internal/database/test_helper.go

@@ -38,8 +38,10 @@ func NewTestDBWithName(name string) *gorm.DB {
 func MigrateListingLifecycleTestSchema(db *gorm.DB) error {
 	return db.AutoMigrate(
 		&model.User{},
+		&model.AdminUser{},
 		&model.GameAccount{},
 		&model.RentalListing{},
+		&model.ListingUpload{},
 		&model.ListingStatusEvent{},
 	)
 }
@@ -61,6 +63,7 @@ func MigrateRentalTransactionTestSchema(db *gorm.DB) error {
 		&model.WalletLedger{},
 		&model.RenterGrowthLedger{},
 		&model.AuditLog{},
+		&model.ProcessEvent{},
 		&model.ChatConversation{},
 		&model.ChatParticipant{},
 		&model.ChatAdminConversationState{},

backend/internal/model/order.go

@@ -41,6 +41,8 @@ type RentalOrder struct {
 	GrowthPointsAwarded         int64          `gorm:"not null;default:0" json:"growth_points_awarded"`
 	GrowthPointsAwardedAt       *time.Time     `json:"growth_points_awarded_at"`
 	AccountSnapshot             datatypes.JSON `json:"account_snapshot"`
+	AccountSource               string         `gorm:"size:32;not null;default:'internal';index" json:"account_source"`
+	SourceChannel               string         `gorm:"size:32;not null;default:''" json:"source_channel"`
 	Status                      string         `gorm:"size:32;not null;default:'pending_payment'" json:"status"`
 	HandoffStatus               string         `gorm:"size:32;not null;default:'none'" json:"handoff_status"`
 	HandoffMode                 string         `gorm:"size:16;not null;default:'owner';index" json:"handoff_mode"`

backend/internal/model/process_event.go

@@ -0,0 +1,34 @@
+package model
+
+import (
+	"time"
+
+	"gorm.io/datatypes"
+)
+
+// ProcessEvent 是订单、提号等交易流程的不可变操作留痕。
+// 当前业务表仍保存当前状态；此表只追加，用于还原每一步由谁填写、修改和确认。
+type ProcessEvent struct {
+	ID             uint64         `gorm:"primaryKey" json:"id"`
+	BusinessType   string         `gorm:"size:32;not null;index:idx_process_event_business" json:"business_type"`
+	BusinessID     uint64         `gorm:"not null;index:idx_process_event_business" json:"business_id"`
+	Stage          string         `gorm:"size:32;not null;default:''" json:"stage"`
+	Action         string         `gorm:"size:64;not null" json:"action"`
+	ActorType      string         `gorm:"size:16;not null" json:"actor_type"`
+	ActorID        uint64         `gorm:"not null;default:0" json:"actor_id"`
+	ActorName      string         `gorm:"size:128;not null;default:''" json:"actor_name"`
+	TargetType     string         `gorm:"size:16;not null;default:''" json:"target_type"`
+	TargetID       *uint64        `json:"target_id,omitempty"`
+	TargetName     string         `gorm:"size:128;not null;default:''" json:"target_name"`
+	Content        string         `gorm:"type:text" json:"content"`
+	Reason         string         `gorm:"type:text" json:"reason"`
+	Payload        datatypes.JSON `gorm:"not null" json:"payload"`
+	AttachmentURLs datatypes.JSON `gorm:"column:attachment_urls;not null" json:"attachment_urls"`
+	StateBefore    datatypes.JSON `gorm:"column:state_before;not null" json:"state_before"`
+	StateAfter     datatypes.JSON `gorm:"column:state_after;not null" json:"state_after"`
+	CreatedAt      time.Time      `gorm:"index" json:"created_at"`
+}
+
+func (ProcessEvent) TableName() string {
+	return "process_events"
+}

backend/internal/modules/order/checkout.go

@@ -6,6 +6,7 @@ import (
 
 	"hfb_sys/backend/internal/model"
 	"hfb_sys/backend/internal/modules/notification"
+	"hfb_sys/backend/internal/processlog"
 
 	"gorm.io/gorm"
 	"gorm.io/gorm/clause"
@@ -31,9 +32,12 @@ func (r *Repository) SubmitCheckout(ctx context.Context, userID uint64, orderID
 		if hasOpen {
 			return ErrCheckoutCannotSubmit
 		}
+		before := orderState(order)
 		checkoutToUserID := order.OwnerID
+		checkoutTargetType := processlog.ActorUser
 		if isPlatformSettlementOrder(order) && platformManagedAdminID(order) > 0 {
 			checkoutToUserID = platformManagedAdminID(order)
+			checkoutTargetType = processlog.ActorAdmin
 		}
 		record := model.HandoffRecord{
 			OrderID:    order.ID,
@@ -61,6 +65,9 @@ func (r *Repository) SubmitCheckout(ctx context.Context, userID uint64, orderID
 		order.SettlementStatus = settlementStatusPending
 		now := time.Now()
 		order.HandoffStartedAt = &now
+		if err := appendOrderEvent(tx, order, "checkout", "checkout_submitted", processlog.ActorUser, userID, checkoutTargetType, &checkoutToUserID, req.Content, "", checkoutEventPayload(checkout), before, req.EvidenceURLS); err != nil {
+			return err
+		}
 		orderID := order.ID
 		if isPlatformSettlementOrder(order) {
 			if err := appendManagedAdminNotification(tx, order, "checkout", "代管订单待确认结账", "租客已发起结账，请检查账号状态和消耗明细后确认。"); err != nil {
@@ -108,6 +115,7 @@ func (r *Repository) ConfirmCheckout(ctx context.Context, userID uint64, orderID
 		if order.Status != orderStatusPendingCheckoutConfirm || order.HandoffStatus != handoffStatusPendingOwnerCheckout {
 			return ErrCheckoutCannotConfirm
 		}
+		before := orderState(order)
 		checkout, err := lockOpenCheckout(tx, order.ID)
 		if err != nil {
 			return err
@@ -128,7 +136,10 @@ func (r *Repository) ConfirmCheckout(ctx context.Context, userID uint64, orderID
 		checkout.OwnerAdjustedAt = &now
 		action, err := r.finalizeCheckout(tx, &order, checkout, "号主已确认结账，订单完成。")
 		refund = action
-		return err
+		if err != nil {
+			return err
+		}
+		return appendOrderEvent(tx, order, "checkout", "checkout_confirmed", processlog.ActorUser, userID, processlog.ActorUser, &order.RenterID, "号主确认当前结账方案，订单完成。", "", checkoutEventPayload(*checkout), before, decodeStringList(checkout.EvidenceURLS))
 	})
 	if err != nil {
 		return err
@@ -154,6 +165,7 @@ func (r *Repository) CounterCheckout(ctx context.Context, userID uint64, orderID
 		if order.Status != orderStatusPendingCheckoutConfirm && order.Status != orderStatusPendingCheckoutAccept {
 			return ErrCheckoutCannotCounter
 		}
+		before := orderState(order)
 		checkout, err := lockOpenCheckout(tx, order.ID)
 		if err != nil {
 			return err
@@ -221,6 +233,13 @@ func (r *Repository) CounterCheckout(ctx context.Context, userID uint64, orderID
 		if err := tx.Save(&order).Error; err != nil {
 			return err
 		}
+		targetID := order.OwnerID
+		if isOwner {
+			targetID = order.RenterID
+		}
+		if err := appendOrderEvent(tx, order, "checkout", "checkout_countered", processlog.ActorUser, userID, processlog.ActorUser, &targetID, "", req.Reason, checkoutEventPayload(*checkout), before, req.EvidenceURLS); err != nil {
+			return err
+		}
 		if err := tx.Save(checkout).Error; err != nil {
 			return err
 		}
@@ -285,6 +304,7 @@ func (r *Repository) AcceptCheckout(ctx context.Context, userID uint64, orderID
 		if order.Status != orderStatusPendingCheckoutAccept || order.HandoffStatus != handoffStatusPendingRenterCheckout {
 			return ErrCheckoutCannotConfirm
 		}
+		before := orderState(order)
 		checkout, err := lockOpenCheckout(tx, order.ID)
 		if err != nil {
 			return err
@@ -300,7 +320,10 @@ func (r *Repository) AcceptCheckout(ctx context.Context, userID uint64, orderID
 		checkout.RenterConfirmedAt = &now
 		action, err := r.finalizeCheckout(tx, &order, checkout, "租客已确认结账协商，订单完成。")
 		refund = action
-		return err
+		if err != nil {
+			return err
+		}
+		return appendOrderEvent(tx, order, "checkout", "checkout_accepted", processlog.ActorUser, userID, processlog.ActorUser, &order.OwnerID, "租客接受当前结账方案，订单完成。", "", checkoutEventPayload(*checkout), before, decodeStringList(checkout.EvidenceURLS))
 	})
 	if err != nil {
 		return err

backend/internal/modules/order/deposit_hold.go

@@ -5,6 +5,7 @@ import (
 	"time"
 
 	"hfb_sys/backend/internal/model"
+	"hfb_sys/backend/internal/processlog"
 
 	"gorm.io/gorm"
 	"gorm.io/gorm/clause"
@@ -23,6 +24,7 @@ func (r *Repository) AdminHoldDeposit(ctx context.Context, adminID uint64, order
 		if !canHoldDeposit(order) {
 			return ErrDepositCannotHold
 		}
+		before := orderState(order)
 		beforeStatus := order.DepositHoldStatus
 		now := time.Now()
 		order.DepositHoldStatus = depositHoldStatusHeld
@@ -30,6 +32,9 @@ func (r *Repository) AdminHoldDeposit(ctx context.Context, adminID uint64, order
 		order.DepositHeldBy = &adminID
 		order.DepositHeldAt = &now
 		order.DepositHoldReleasedAt = nil
+		if err := appendOrderEvent(tx, order, "settlement", "deposit_held", processlog.ActorAdmin, adminID, processlog.ActorUser, &order.RenterID, "客服暂扣订单押金。", req.Reason, map[string]any{"deposit_amount_cent": order.DepositAmountCent}, before, nil); err != nil {
+			return err
+		}
 		if err := appendAuditLog(tx, adminID, "order.deposit_hold", "order", order.ID, meta, map[string]any{
 			"order_id":            order.ID,
 			"order_no":            order.OrderNo,
@@ -61,9 +66,13 @@ func (r *Repository) AdminReleaseDeposit(ctx context.Context, adminID uint64, or
 		if holdAmountCent <= 0 {
 			return ErrDepositHoldAmountEmpty
 		}
+		before := orderState(order)
 		now := time.Now()
 		order.DepositHoldStatus = depositHoldStatusReleased
 		order.DepositHoldReleasedAt = &now
+		if err := appendOrderEvent(tx, order, "settlement", "deposit_released", processlog.ActorAdmin, adminID, processlog.ActorUser, &order.RenterID, "客服归还已暂扣的押金。", req.Reason, map[string]any{"deposit_hold_amount_cent": holdAmountCent}, before, nil); err != nil {
+			return err
+		}
 		action, err := r.prepareRefund(&order, holdAmountCent, refundBizDeposit, "暂扣押金归还原路退回")
 		if err != nil {
 			return err

backend/internal/modules/order/dto.go

@@ -51,6 +51,8 @@ type OrderDTO struct {
 	GrowthPointsAwarded         int64             `json:"growth_points_awarded,omitempty"`
 	GrowthPointsAwardedAt       *time.Time        `json:"growth_points_awarded_at,omitempty"`
 	AccountSnapshot             datatypes.JSON    `json:"account_snapshot"`
+	AccountSource               string            `json:"account_source"`
+	SourceChannel               string            `json:"source_channel,omitempty"`
 	Status                      string            `json:"status"`
 	HandoffStatus               string            `json:"handoff_status"`
 	HandoffMode                 string            `json:"handoff_mode"`
@@ -190,6 +192,28 @@ type HandoffRecordDTO struct {
 	CreatedAt           time.Time  `json:"created_at"`
 }
 
+// ProcessEventDTO 是后台交易时间线中的一条不可变过程记录。
+type ProcessEventDTO struct {
+	ID             uint64         `json:"id"`
+	BusinessType   string         `json:"business_type"`
+	BusinessID     uint64         `json:"business_id"`
+	Stage          string         `json:"stage"`
+	Action         string         `json:"action"`
+	ActorType      string         `json:"actor_type"`
+	ActorID        uint64         `json:"actor_id"`
+	ActorName      string         `json:"actor_name"`
+	TargetType     string         `json:"target_type"`
+	TargetID       *uint64        `json:"target_id,omitempty"`
+	TargetName     string         `json:"target_name"`
+	Content        string         `json:"content"`
+	Reason         string         `json:"reason"`
+	Payload        datatypes.JSON `json:"payload"`
+	AttachmentURLs []string       `json:"attachment_urls"`
+	StateBefore    datatypes.JSON `json:"state_before"`
+	StateAfter     datatypes.JSON `json:"state_after"`
+	CreatedAt      time.Time      `json:"created_at"`
+}
+
 type CheckoutDTO struct {
 	ID                      uint64     `json:"id"`
 	OrderID                 uint64     `json:"order_id"`

backend/internal/modules/order/force_handoff.go

@@ -7,6 +7,7 @@ import (
 
 	"hfb_sys/backend/internal/model"
 	"hfb_sys/backend/internal/modules/notification"
+	"hfb_sys/backend/internal/processlog"
 
 	"gorm.io/gorm"
 	"gorm.io/gorm/clause"
@@ -51,6 +52,7 @@ func (r *Repository) AdminForceHandoff(ctx context.Context, adminID uint64, orde
 		if !canAdminForceHandoff(order) || strings.TrimSpace(req.Reason) == "" {
 			return ErrOrderCannotForceHandoff
 		}
+		before := orderState(order)
 		if order.RefundStatus == refundStatusPending || order.RefundStatus == refundStatusPendingReview {
 			return ErrOrderCannotForceHandoff
 		}
@@ -100,6 +102,9 @@ func (r *Repository) AdminForceHandoff(ctx context.Context, adminID uint64, orde
 		order.HandoffStatus = handoffStatusReceived
 		order.EstimatedDurationHours = estimateOrderDurationHours(order.AccountSnapshot)
 		order.RentedAt = &now
+		if err := appendOrderEvent(tx, order, "handoff", "admin_force_handoff", processlog.ActorAdmin, adminID, processlog.ActorUser, &order.RenterID, content, req.Reason, nil, before, nil); err != nil {
+			return err
+		}
 		orderID := order.ID
 		if err := notification.Append(tx,
 			notification.Entry{

backend/internal/modules/order/handler_admin.go

@@ -60,6 +60,19 @@ func (h *Handler) AdminHandoffRecords(c *gin.Context) {
 	response.OK(c, gin.H{"items": items})
 }
 
+func (h *Handler) AdminProcessEvents(c *gin.Context) {
+	id, ok := parseID(c)
+	if !ok {
+		return
+	}
+	items, err := h.service.ProcessEventsAdmin(c.Request.Context(), id)
+	if err != nil {
+		writeOrderError(c, err)
+		return
+	}
+	response.OK(c, gin.H{"items": items})
+}
+
 func (h *Handler) AdminClose(c *gin.Context) {
 	h.adminAction(c, h.service.AdminClose, gin.H{"closed": true})
 }

backend/internal/modules/order/handoff.go

@@ -5,6 +5,7 @@ import (
 
 	"hfb_sys/backend/internal/model"
 	"hfb_sys/backend/internal/modules/notification"
+	"hfb_sys/backend/internal/processlog"
 
 	"gorm.io/gorm"
 	"gorm.io/gorm/clause"
@@ -20,6 +21,7 @@ func (r *Repository) SubmitHandoff(ctx context.Context, userID uint64, orderID u
 		if order.OwnerID != userID {
 			return ErrPermissionDenied
 		}
+		before := orderState(order)
 		// 号主交接超时（owner_timeout）后仍允许补提交，避免临时延误导致订单卡死。
 		if order.Status != orderStatusPendingHandoff ||
 			(order.HandoffStatus != handoffStatusPendingOwner && order.HandoffStatus != handoffStatusOwnerTimeout) {
@@ -37,6 +39,9 @@ func (r *Repository) SubmitHandoff(ctx context.Context, userID uint64, orderID u
 			return err
 		}
 		order.HandoffStatus = handoffStatusPendingRenterConfirm
+		if err := appendOrderEvent(tx, order, "handoff", "owner_handoff_submitted", processlog.ActorUser, userID, processlog.ActorUser, &order.RenterID, req.Content, "", nil, before, nil); err != nil {
+			return err
+		}
 		orderID := order.ID
 		renterContent := "请查看交接记录，确认账号可正常登录后点击确认收号。"
 		if lateSubmit {

backend/internal/modules/order/lifecycle.go

@@ -9,6 +9,7 @@ import (
 	"hfb_sys/backend/internal/modules/chat"
 	"hfb_sys/backend/internal/modules/notification"
 	"hfb_sys/backend/internal/modules/rentergrowth"
+	"hfb_sys/backend/internal/processlog"
 
 	"gorm.io/datatypes"
 	"gorm.io/gorm"
@@ -44,6 +45,10 @@ func (r *Repository) Create(ctx context.Context, renterID uint64, req CreateRequ
 		if err != nil {
 			return err
 		}
+		accountSource, sourceChannel, err := orderAccountSourceSnapshot(tx, listing.ID)
+		if err != nil {
+			return err
+		}
 		orderNo, err := newOrderNo()
 		if err != nil {
 			return err
@@ -89,6 +94,8 @@ func (r *Repository) Create(ctx context.Context, renterID uint64, req CreateRequ
 			RenterGrowthLevelName:       growthSnapshot.LevelName,
 			RenterDiscountBps:           growthSnapshot.DiscountBps,
 			AccountSnapshot:             snapshot,
+			AccountSource:               accountSource,
+			SourceChannel:               sourceChannel,
 			Status:                      orderStatusPendingPayment,
 			HandoffStatus:               handoffStatusNone,
 			HandoffMode:                 listingHandoffMode(listing),
@@ -126,6 +133,18 @@ func (r *Repository) Create(ctx context.Context, renterID uint64, req CreateRequ
 	return r.FindForUser(ctx, renterID, createdID)
 }
 
+func orderAccountSourceSnapshot(tx *gorm.DB, listingID uint64) (string, string, error) {
+	var upload model.ListingUpload
+	err := tx.Where("listing_id = ?", listingID).Order("id DESC").First(&upload).Error
+	if err == gorm.ErrRecordNotFound {
+		return "internal", "", nil
+	}
+	if err != nil {
+		return "", "", err
+	}
+	return "external", upload.SourceChannel, nil
+}
+
 func listingHandoffMode(listing model.RentalListing) string {
 	if listing.HandoffMode != "" {
 		return listing.HandoffMode
@@ -421,6 +440,7 @@ func (r *Repository) ConfirmReceive(ctx context.Context, userID uint64, orderID
 		if order.Status != orderStatusPendingHandoff || order.HandoffStatus != handoffStatusPendingRenterConfirm {
 			return ErrOrderCannotReceive
 		}
+		before := orderState(order)
 		now := time.Now()
 		if err := tx.Model(&model.HandoffRecord{}).
 			Where("order_id = ? AND type IN ?", order.ID, []string{"owner_handoff", "platform_handoff"}).
@@ -431,6 +451,9 @@ func (r *Repository) ConfirmReceive(ctx context.Context, userID uint64, orderID
 		order.HandoffStatus = handoffStatusReceived
 		order.EstimatedDurationHours = estimateOrderDurationHours(order.AccountSnapshot)
 		order.RentedAt = &now
+		if err := appendOrderEvent(tx, order, "handoff", "renter_received_confirmed", processlog.ActorUser, userID, processlog.ActorUser, &order.OwnerID, "租客确认已收号，订单开始租用。", "", nil, before, nil); err != nil {
+			return err
+		}
 		orderID := order.ID
 		if isPlatformHandoffOrder(order) {
 			if err := appendManagedAdminNotification(tx, order, "handoff", "租客已确认收号", "代管订单已进入使用中。"); err != nil {

backend/internal/modules/order/platform_managed.go

@@ -7,6 +7,7 @@ import (
 	"hfb_sys/backend/internal/model"
 	"hfb_sys/backend/internal/modules/adminnotification"
 	"hfb_sys/backend/internal/modules/notification"
+	"hfb_sys/backend/internal/processlog"
 
 	"gorm.io/gorm"
 	"gorm.io/gorm/clause"
@@ -81,6 +82,7 @@ func (r *Repository) AdminPlatformHandoff(ctx context.Context, adminID uint64, o
 		if !canAdminPlatformHandoff(order) {
 			return ErrOrderCannotHandoff
 		}
+		before := orderState(order)
 		beforeHandoffStatus := order.HandoffStatus
 		if order.ManagedAdminID == nil {
 			order.ManagedAdminID = &adminID
@@ -98,6 +100,9 @@ func (r *Repository) AdminPlatformHandoff(ctx context.Context, adminID uint64, o
 		now := time.Now()
 		order.HandoffStatus = handoffStatusPendingRenterConfirm
 		order.HandoffStartedAt = &now
+		if err := appendOrderEvent(tx, order, "handoff", "platform_handoff_submitted", processlog.ActorAdmin, adminID, processlog.ActorUser, &order.RenterID, req.Content, req.Reason, nil, before, nil); err != nil {
+			return err
+		}
 		orderID := order.ID
 		content := "客服已提交交接说明，请查看交接记录，确认账号可正常登录后点击确认收号。"
 		if beforeHandoffStatus == handoffStatusOwnerTimeout {
@@ -146,6 +151,7 @@ func (r *Repository) AdminPlatformCheckoutConfirm(ctx context.Context, adminID u
 		if !canAdminPlatformCheckoutConfirm(order) {
 			return ErrCheckoutCannotConfirm
 		}
+		before := orderState(order)
 		checkout, err := lockOpenCheckout(tx, order.ID)
 		if err != nil {
 			return err
@@ -175,6 +181,9 @@ func (r *Repository) AdminPlatformCheckoutConfirm(ctx context.Context, adminID u
 		if err != nil {
 			return err
 		}
+		if err := appendOrderEvent(tx, order, "checkout", "platform_checkout_confirmed", processlog.ActorAdmin, adminID, processlog.ActorUser, &order.RenterID, "客服确认当前结账方案，订单完成。", req.Reason, checkoutEventPayload(*checkout), before, decodeStringList(checkout.EvidenceURLS)); err != nil {
+			return err
+		}
 		return appendAuditLog(tx, adminID, "order.platform_checkout_confirm", "order", order.ID, meta, map[string]any{
 			"order_id":                       order.ID,
 			"order_no":                       order.OrderNo,
@@ -207,6 +216,7 @@ func (r *Repository) AdminPlatformCheckoutCounter(ctx context.Context, adminID u
 		if !canAdminPlatformCheckoutConfirm(order) {
 			return ErrCheckoutCannotCounter
 		}
+		before := orderState(order)
 		if order.ManagedAdminID == nil {
 			order.ManagedAdminID = &adminID
 		}
@@ -259,6 +269,9 @@ func (r *Repository) AdminPlatformCheckoutCounter(ctx context.Context, adminID u
 		if err := tx.Create(&record).Error; err != nil {
 			return err
 		}
+		if err := appendOrderEvent(tx, order, "checkout", "platform_checkout_countered", processlog.ActorAdmin, adminID, processlog.ActorUser, &order.RenterID, "", req.Reason, checkoutEventPayload(*checkout), before, req.EvidenceURLS); err != nil {
+			return err
+		}
 		if err := appendAuditLog(tx, adminID, "order.platform_checkout_counter", "order", order.ID, meta, map[string]any{
 			"order_id":                       order.ID,
 			"order_no":                       order.OrderNo,
@@ -308,6 +321,7 @@ func (r *Repository) AdminPlatformCheckoutDispute(ctx context.Context, adminID u
 		if !canAdminPlatformCheckoutConfirm(order) {
 			return ErrCheckoutCannotCounter
 		}
+		before := orderState(order)
 		if order.ManagedAdminID == nil {
 			order.ManagedAdminID = &adminID
 		}
@@ -369,6 +383,9 @@ func (r *Repository) AdminPlatformCheckoutDispute(ctx context.Context, adminID u
 		if err := tx.Create(&record).Error; err != nil {
 			return err
 		}
+		if err := appendOrderEvent(tx, order, "dispute", "platform_checkout_dispute_opened", processlog.ActorAdmin, adminID, processlog.ActorUser, &order.RenterID, "客服发起结账争议。", req.Reason, map[string]any{"checkout_id": checkout.ID, "dispute_id": row.ID}, before, nil); err != nil {
+			return err
+		}
 		disputeID := row.ID
 		orderID := order.ID
 		if err := notification.Append(tx, notification.Entry{
@@ -415,6 +432,7 @@ func (r *Repository) AdminMarkOfflineSettlement(ctx context.Context, adminID uin
 		if !canAdminMarkOfflineSettlement(order) {
 			return ErrOfflineSettlementCannotMark
 		}
+		before := orderState(order)
 		beforeStatus := order.OfflineSettlementStatus
 		now := time.Now()
 		order.OfflineSettlementStatus = offlineSettlementStatusSettled
@@ -422,6 +440,9 @@ func (r *Repository) AdminMarkOfflineSettlement(ctx context.Context, adminID uin
 		order.OfflineSettledBy = &adminID
 		order.OfflineSettledAt = &now
 		order.OwnerSettledAt = &now
+		if err := appendOrderEvent(tx, order, "settlement", "offline_settlement_confirmed", processlog.ActorAdmin, adminID, processlog.ActorUser, &order.OwnerID, "确认已完成线下结算。", req.Remark, map[string]any{"offline_settlement_amount_cent": order.OfflineSettlementAmountCent}, before, nil); err != nil {
+			return err
+		}
 		if err := appendAuditLog(tx, adminID, "order.offline_settlement", "order", order.ID, meta, map[string]any{
 			"order_id":                         order.ID,
 			"order_no":                         order.OrderNo,

backend/internal/modules/order/presenter.go

@@ -107,6 +107,8 @@ func (row orderRow) toAdminDTO() OrderDTO {
 		GrowthPointsAwarded:         row.GrowthPointsAwarded,
 		GrowthPointsAwardedAt:       row.GrowthPointsAwardedAt,
 		AccountSnapshot:             row.AccountSnapshot,
+		AccountSource:               effectiveAccountSource(row.RentalOrder),
+		SourceChannel:               row.SourceChannel,
 		Status:                      row.Status,
 		HandoffStatus:               row.HandoffStatus,
 		HandoffMode:                 effectiveHandoffMode(row.RentalOrder),
@@ -131,6 +133,13 @@ func (row orderRow) toAdminDTO() OrderDTO {
 	}
 }
 
+func effectiveAccountSource(order model.RentalOrder) string {
+	if order.AccountSource != "" {
+		return order.AccountSource
+	}
+	return "internal"
+}
+
 func (row orderRow) toDTOForUser(userID uint64) OrderDTO {
 	dto := row.toAdminDTO()
 	dto.AdminActions = nil
@@ -146,6 +155,9 @@ func (row orderRow) toDTOForUser(userID uint64) OrderDTO {
 	dto.OfflineSettlementRemark = ""
 	dto.OfflineSettledBy = nil
 	dto.OfflineSettledAt = nil
+	// 外部来源渠道属于后台经营信息，仅在管理员订单详情展示。
+	dto.AccountSource = ""
+	dto.SourceChannel = ""
 	applyOrderPriceView(&dto, row.RentalOrder, userID)
 	return dto
 }

backend/internal/modules/order/process_events.go

@@ -0,0 +1,64 @@
+package order
+
+import (
+	"context"
+
+	"hfb_sys/backend/internal/model"
+	"hfb_sys/backend/internal/processlog"
+
+	"gorm.io/gorm"
+)
+
+const processBusinessOrder = "order"
+
+func orderState(order model.RentalOrder) map[string]any {
+	return map[string]any{
+		"order_status": order.Status, "handoff_status": order.HandoffStatus,
+		"settlement_status":         order.SettlementStatus,
+		"offline_settlement_status": effectiveOfflineSettlementStatus(order),
+	}
+}
+
+func checkoutEventPayload(checkout model.OrderCheckout) map[string]any {
+	return map[string]any{
+		"checkout_id": checkout.ID, "round": checkout.RoundCount, "turn": normalizeCheckoutTurn(&checkout),
+		"proposed_by": checkout.ProposedBy, "rent_amount_cent": checkout.RentAmountCent,
+		"owner_rent_amount_cent": checkout.OwnerRentAmountCent, "platform_fee_cent": checkout.PlatformFeeCent,
+		"deposit_amount_cent": checkout.DepositAmountCent, "consumable_amount_cent": checkout.ConsumableAmountCent,
+		"coin_consumed_m": checkout.CoinConsumedM, "deposit_deduct_amount_cent": checkout.DepositDeductAmountCent,
+		"renter_refund_amount_cent": checkout.RenterRefundAmountCent, "owner_income_amount_cent": checkout.OwnerIncomeAmountCent,
+		"shortfall_cent": checkout.ShortfallCent, "overshoot_amount_cent": checkout.OvershootAmountCent,
+	}
+}
+
+func appendOrderEvent(tx *gorm.DB, order model.RentalOrder, stage, action, actorType string, actorID uint64, targetType string, targetID *uint64, content, reason string, payload, before map[string]any, attachments []string) error {
+	return processlog.Append(tx, processlog.Entry{
+		BusinessType: processBusinessOrder, BusinessID: order.ID, Stage: stage, Action: action,
+		ActorType: actorType, ActorID: actorID, TargetType: targetType, TargetID: targetID,
+		Content: content, Reason: reason, Payload: payload, Attachments: attachments,
+		StateBefore: before, StateAfter: orderState(order),
+	})
+}
+
+func (r *Repository) ProcessEventsAdmin(ctx context.Context, orderID uint64) ([]ProcessEventDTO, error) {
+	var order model.RentalOrder
+	if err := r.db.WithContext(ctx).First(&order, orderID).Error; err != nil {
+		return nil, err
+	}
+	rows, err := processlog.List(r.db.WithContext(ctx), processBusinessOrder, orderID)
+	if err != nil {
+		return nil, err
+	}
+	items := make([]ProcessEventDTO, 0, len(rows))
+	for _, row := range rows {
+		items = append(items, ProcessEventDTO{
+			ID: row.ID, BusinessType: row.BusinessType, BusinessID: row.BusinessID, Stage: row.Stage,
+			Action: row.Action, ActorType: row.ActorType, ActorID: row.ActorID, ActorName: row.ActorName,
+			TargetType: row.TargetType, TargetID: row.TargetID, TargetName: row.TargetName,
+			Content: row.Content, Reason: row.Reason, Payload: row.Payload,
+			AttachmentURLs: decodeStringList(row.AttachmentURLs), StateBefore: row.StateBefore,
+			StateAfter: row.StateAfter, CreatedAt: row.CreatedAt,
+		})
+	}
+	return items, nil
+}

backend/internal/modules/order/service.go

@@ -184,6 +184,13 @@ func (s *Service) HandoffRecordsAdmin(ctx context.Context, orderID uint64) ([]Ha
 	return s.repo.HandoffRecordsAdmin(ctx, orderID)
 }
 
+func (s *Service) ProcessEventsAdmin(ctx context.Context, orderID uint64) ([]ProcessEventDTO, error) {
+	if s.repo == nil {
+		return nil, ErrDependencyUnavailable
+	}
+	return s.repo.ProcessEventsAdmin(ctx, orderID)
+}
+
 func (s *Service) AdminClose(ctx context.Context, adminID uint64, orderID uint64, req AdminActionRequest, meta AuditMeta) error {
 	if s.repo == nil {
 		return ErrDependencyUnavailable

backend/internal/modules/pickup/handler.go

@@ -150,6 +150,19 @@ func (h *Handler) ListFinancialAdjustments(c *gin.Context) {
 	response.OK(c, items)
 }
 
+func (h *Handler) ProcessEvents(c *gin.Context) {
+	id, ok := parseID(c)
+	if !ok {
+		return
+	}
+	items, err := h.service.ProcessEvents(c.Request.Context(), id)
+	if err != nil {
+		writePickupError(c, err)
+		return
+	}
+	response.OK(c, gin.H{"items": items})
+}
+
 // SettleFinancialAdjustment 确认代管提号的补款或追回调整已线下处理。
 func (h *Handler) SettleFinancialAdjustment(c *gin.Context) {
 	adminID, ok := currentAdminID(c)

backend/internal/modules/pickup/process_events.go

@@ -0,0 +1,76 @@
+package pickup
+
+import (
+	"context"
+	"encoding/json"
+
+	"hfb_sys/backend/internal/model"
+	"hfb_sys/backend/internal/processlog"
+
+	"gorm.io/datatypes"
+	"gorm.io/gorm"
+)
+
+const processBusinessPickup = "pickup"
+
+type ProcessEventDTO struct {
+	ID             uint64         `json:"id"`
+	Stage          string         `json:"stage"`
+	Action         string         `json:"action"`
+	ActorType      string         `json:"actor_type"`
+	ActorID        uint64         `json:"actor_id"`
+	ActorName      string         `json:"actor_name"`
+	TargetType     string         `json:"target_type"`
+	TargetID       *uint64        `json:"target_id,omitempty"`
+	TargetName     string         `json:"target_name"`
+	Content        string         `json:"content"`
+	Reason         string         `json:"reason"`
+	Payload        datatypes.JSON `json:"payload"`
+	AttachmentURLs []string       `json:"attachment_urls"`
+	StateBefore    datatypes.JSON `json:"state_before"`
+	StateAfter     datatypes.JSON `json:"state_after"`
+	CreatedAt      string         `json:"created_at"`
+}
+
+func pickupState(row model.AdminPickup) map[string]any {
+	return map[string]any{
+		"pickup_status": row.Status, "offline_settlement_status": row.OfflineSettlementStatus,
+		"settlement_mode": row.SettlementMode,
+	}
+}
+
+func appendPickupEvent(tx *gorm.DB, pickup model.AdminPickup, action string, adminID uint64, content, reason string, payload, before map[string]any) error {
+	return processlog.Append(tx, processlog.Entry{
+		BusinessType: processBusinessPickup, BusinessID: pickup.ID, Stage: "pickup", Action: action,
+		ActorType: processlog.ActorAdmin, ActorID: adminID, TargetType: processlog.ActorUser,
+		TargetID: &pickup.OwnerID, Content: content, Reason: reason, Payload: payload,
+		StateBefore: before, StateAfter: pickupState(pickup),
+	})
+}
+
+func (r *Repository) ProcessEvents(ctx context.Context, pickupID uint64) ([]ProcessEventDTO, error) {
+	var pickup model.AdminPickup
+	if err := r.db.WithContext(ctx).First(&pickup, pickupID).Error; err != nil {
+		return nil, err
+	}
+	rows, err := processlog.List(r.db.WithContext(ctx), processBusinessPickup, pickupID)
+	if err != nil {
+		return nil, err
+	}
+	items := make([]ProcessEventDTO, 0, len(rows))
+	for _, row := range rows {
+		items = append(items, ProcessEventDTO{
+			ID: row.ID, Stage: row.Stage, Action: row.Action, ActorType: row.ActorType, ActorID: row.ActorID,
+			ActorName: row.ActorName, TargetType: row.TargetType, TargetID: row.TargetID, TargetName: row.TargetName,
+			Content: row.Content, Reason: row.Reason, Payload: row.Payload, AttachmentURLs: decodeStringList(row.AttachmentURLs),
+			StateBefore: row.StateBefore, StateAfter: row.StateAfter, CreatedAt: row.CreatedAt.Format("2006-01-02T15:04:05Z07:00"),
+		})
+	}
+	return items, nil
+}
+
+func decodeStringList(raw datatypes.JSON) []string {
+	items := make([]string, 0)
+	_ = json.Unmarshal(raw, &items)
+	return items
+}

backend/internal/modules/pickup/repository.go

@@ -105,6 +105,13 @@ func (r *Repository) Create(ctx context.Context, req CreateRequest, adminID uint
 		if err := tx.Create(&pickup).Error; err != nil {
 			return err
 		}
+		if err := appendPickupEvent(tx, pickup, "pickup_created", adminID, "管理员创建线下提号。", pickup.Remark, map[string]any{
+			"listing_price_cent": pickup.ListingPriceCent, "profit_amount_cent": pickup.ProfitAmountCent,
+			"account_source": pickup.AccountSource, "source_channel": pickup.SourceChannel,
+			"settlement_mode": pickup.SettlementMode,
+		}, map[string]any{}); err != nil {
+			return err
+		}
 		createdID = pickup.ID
 
 		// 锁定商品：status=rented，从「已上架」列表移除，进入「已锁定」
@@ -188,6 +195,7 @@ func (r *Repository) Complete(ctx context.Context, pickupID uint64, req Complete
 		if pickup.Status != StatusPickingUp {
 			return ErrPickupNotPickingUp
 		}
+		before := pickupState(pickup)
 
 		var listing model.RentalListing
 		if err := tx.Clauses(clause.Locking{Strength: "UPDATE"}).First(&listing, pickup.ListingID).Error; err != nil {
@@ -273,6 +281,12 @@ func (r *Repository) Complete(ctx context.Context, pickupID uint64, req Complete
 				return err
 			}
 		}
+		if err := appendPickupEvent(tx, pickup, "pickup_completed", adminID, "管理员完成提号。", pickup.CompleteRemark, map[string]any{
+			"settle_amount_cent": pickup.SettleAmountCent, "profit_amount_cent": pickup.ProfitAmountCent,
+			"settlement_mode": pickup.SettlementMode, "offline_settlement_status": pickup.OfflineSettlementStatus,
+		}, before); err != nil {
+			return err
+		}
 
 		if err := auditlog.Append(tx, auditlog.Entry{
 			ActorType: "admin",
@@ -316,6 +330,7 @@ func (r *Repository) MarkOfflineSettlement(ctx context.Context, pickupID uint64,
 			pickup.OfflineSettlementStatus != OfflineSettlementStatusPending || pickup.SettleAmountCent <= 0 {
 			return ErrOfflineSettlementCannotMark
 		}
+		before := pickupState(pickup)
 		pendingTotals, err := pendingPickupFinancialAdjustmentTotals(tx, pickup.ID)
 		if err != nil {
 			return err
@@ -345,6 +360,11 @@ func (r *Repository) MarkOfflineSettlement(ctx context.Context, pickupID uint64,
 				return err
 			}
 		}
+		if err := appendPickupEvent(tx, pickup, "pickup_offline_settlement_confirmed", adminID, "确认已完成提号线下结算。", pickup.OfflineSettlementRemark, map[string]any{
+			"settle_amount_cent": effectiveSettleAmountCent, "settled_adjustment_count": pendingTotals.Count,
+		}, before); err != nil {
+			return err
+		}
 
 		bid := pickup.ID
 		return auditlog.Append(tx, auditlog.Entry{
@@ -386,12 +406,18 @@ func (r *Repository) UpdateProfit(ctx context.Context, pickupID uint64, req Upda
 		if pickup.Status != StatusPickingUp {
 			return ErrPickupNotPickingUp
 		}
+		before := pickupState(pickup)
 
 		oldProfitAmountCent := pickup.ProfitAmountCent
 		pickup.ProfitAmountCent = req.ProfitAmountCent
 		if err := tx.Model(&pickup).Update("profit_amount_cent", pickup.ProfitAmountCent).Error; err != nil {
 			return err
 		}
+		if err := appendPickupEvent(tx, pickup, "pickup_profit_updated", adminID, "修改提号利润。", strings.TrimSpace(req.Reason), map[string]any{
+			"old_profit_amount_cent": oldProfitAmountCent, "profit_amount_cent": pickup.ProfitAmountCent,
+		}, before); err != nil {
+			return err
+		}
 
 		bid := pickup.ID
 		return auditlog.Append(tx, auditlog.Entry{
@@ -431,6 +457,7 @@ func (r *Repository) CreateFinancialAdjustment(ctx context.Context, pickupID uin
 		if pickup.Status != StatusCompleted {
 			return ErrFinancialAdjustmentInvalid
 		}
+		before := pickupState(pickup)
 
 		totals, err := pickupFinancialAdjustmentTotals(tx, pickup.ID)
 		if err != nil {
@@ -471,6 +498,13 @@ func (r *Repository) CreateFinancialAdjustment(ctx context.Context, pickupID uin
 		if err := tx.Create(&adjustment).Error; err != nil {
 			return err
 		}
+		if err := appendPickupEvent(tx, pickup, "pickup_financial_adjusted", adminID, "创建提号财务调整。", adjustment.Reason, map[string]any{
+			"adjustment_id": adjustment.ID, "profit_delta_cent": adjustment.ProfitDeltaCent,
+			"settle_delta_cent": adjustment.SettleDeltaCent, "settlement_mode": adjustment.SettlementMode,
+			"adjustment_status": adjustment.Status,
+		}, before); err != nil {
+			return err
+		}
 
 		// 站内钱包的补款在创建调整时立即到账；扣款统一转待追回，避免余额被扣成负数。
 		if pickup.SettlementMode == SettlementModeOwnerWallet && settleDeltaCent > 0 {
@@ -559,6 +593,17 @@ func (r *Repository) SettleFinancialAdjustment(ctx context.Context, adjustmentID
 		if err := tx.Save(&adjustment).Error; err != nil {
 			return err
 		}
+		var pickup model.AdminPickup
+		if err := tx.First(&pickup, adjustment.PickupID).Error; err != nil {
+			return err
+		}
+		if err := appendPickupEvent(tx, pickup, "pickup_adjustment_settled", adminID, "确认提号财务调整已处理。", adjustment.SettlementRemark, map[string]any{
+			"adjustment_id": adjustment.ID, "profit_delta_cent": adjustment.ProfitDeltaCent,
+			"settle_delta_cent": adjustment.SettleDeltaCent, "before_status": beforeStatus,
+			"adjustment_status": adjustment.Status,
+		}, pickupState(pickup)); err != nil {
+			return err
+		}
 		bid := adjustment.ID
 		return auditlog.Append(tx, auditlog.Entry{
 			ActorType: "admin",
@@ -595,6 +640,7 @@ func (r *Repository) Cancel(ctx context.Context, pickupID uint64, reason string,
 		if pickup.Status != StatusPickingUp {
 			return ErrPickupNotPickingUp
 		}
+		before := pickupState(pickup)
 		var listing model.RentalListing
 		if err := tx.Clauses(clause.Locking{Strength: "UPDATE"}).First(&listing, pickup.ListingID).Error; err != nil {
 			return err
@@ -609,6 +655,9 @@ func (r *Repository) Cancel(ctx context.Context, pickupID uint64, reason string,
 		if err := tx.Save(&pickup).Error; err != nil {
 			return err
 		}
+		if err := appendPickupEvent(tx, pickup, "pickup_cancelled", adminID, "管理员取消提号。", reason, nil, before); err != nil {
+			return err
+		}
 		// 取消提号：恢复上架，重新出现在商品管理「已上架」
 		fromStatus := listing.Status
 		listing.InTransaction = false

backend/internal/modules/pickup/repository_test.go

@@ -607,6 +607,7 @@ func newPickupTestRepo(t *testing.T) (*Repository, *gorm.DB) {
 	}
 	if err := db.AutoMigrate(
 		&model.User{},
+		&model.AdminUser{},
 		&model.GameAccount{},
 		&model.RentalListing{},
 		&model.ListingUpload{},
@@ -615,6 +616,7 @@ func newPickupTestRepo(t *testing.T) (*Repository, *gorm.DB) {
 		&model.WalletAccount{},
 		&model.WalletLedger{},
 		&model.AuditLog{},
+		&model.ProcessEvent{},
 		&model.Notification{},
 		&model.ListingStatusEvent{},
 	); err != nil {

backend/internal/modules/pickup/service.go

@@ -87,6 +87,13 @@ func (s *Service) ListFinancialAdjustments(ctx context.Context, pickupID uint64)
 	return s.repo.ListFinancialAdjustments(ctx, pickupID)
 }
 
+func (s *Service) ProcessEvents(ctx context.Context, pickupID uint64) ([]ProcessEventDTO, error) {
+	if s.repo == nil {
+		return nil, ErrDependencyUnavailable
+	}
+	return s.repo.ProcessEvents(ctx, pickupID)
+}
+
 func (s *Service) SettleFinancialAdjustment(ctx context.Context, adjustmentID uint64, req FinancialAdjustmentSettlementRequest, adminID uint64, meta auditlog.Meta) error {
 	if s.repo == nil {
 		return ErrDependencyUnavailable

backend/internal/processlog/processlog.go

@@ -0,0 +1,128 @@
+// Package processlog 提供交易过程的追加式留痕能力。
+package processlog
+
+import (
+	"encoding/json"
+	"strconv"
+	"strings"
+
+	"hfb_sys/backend/internal/model"
+
+	"gorm.io/datatypes"
+	"gorm.io/gorm"
+)
+
+const (
+	ActorUser   = "user"
+	ActorAdmin  = "admin"
+	ActorSystem = "system"
+)
+
+type Entry struct {
+	BusinessType string
+	BusinessID   uint64
+	Stage        string
+	Action       string
+	ActorType    string
+	ActorID      uint64
+	TargetType   string
+	TargetID     *uint64
+	Content      string
+	Reason       string
+	Payload      map[string]any
+	Attachments  []string
+	StateBefore  map[string]any
+	StateAfter   map[string]any
+}
+
+func Append(tx *gorm.DB, entry Entry) error {
+	actorName, err := displayName(tx, entry.ActorType, entry.ActorID)
+	if err != nil {
+		return err
+	}
+	targetName := ""
+	if entry.TargetID != nil && *entry.TargetID > 0 {
+		targetName, err = displayName(tx, entry.TargetType, *entry.TargetID)
+		if err != nil {
+			return err
+		}
+	}
+	return tx.Create(&model.ProcessEvent{
+		BusinessType:   entry.BusinessType,
+		BusinessID:     entry.BusinessID,
+		Stage:          entry.Stage,
+		Action:         entry.Action,
+		ActorType:      entry.ActorType,
+		ActorID:        entry.ActorID,
+		ActorName:      actorName,
+		TargetType:     entry.TargetType,
+		TargetID:       entry.TargetID,
+		TargetName:     targetName,
+		Content:        strings.TrimSpace(entry.Content),
+		Reason:         strings.TrimSpace(entry.Reason),
+		Payload:        jsonValue(entry.Payload),
+		AttachmentURLs: jsonValue(entry.Attachments),
+		StateBefore:    jsonValue(entry.StateBefore),
+		StateAfter:     jsonValue(entry.StateAfter),
+	}).Error
+}
+
+func List(tx *gorm.DB, businessType string, businessID uint64) ([]model.ProcessEvent, error) {
+	var rows []model.ProcessEvent
+	err := tx.Where("business_type = ? AND business_id = ?", businessType, businessID).
+		Order("id ASC").Find(&rows).Error
+	return rows, err
+}
+
+func displayName(tx *gorm.DB, actorType string, id uint64) (string, error) {
+	if id == 0 || actorType == ActorSystem {
+		return "系统", nil
+	}
+	switch actorType {
+	case ActorAdmin:
+		var row model.AdminUser
+		if err := tx.Select("id", "username", "nickname").First(&row, id).Error; err != nil {
+			if err == gorm.ErrRecordNotFound {
+				return "客服 ID " + formatID(id), nil
+			}
+			return "", err
+		}
+		if strings.TrimSpace(row.Nickname) != "" {
+			return row.Nickname + "（客服）", nil
+		}
+		if strings.TrimSpace(row.Username) != "" {
+			return row.Username + "（客服）", nil
+		}
+		return "客服 ID " + formatID(id), nil
+	default:
+		var row model.User
+		if err := tx.Select("id", "nickname", "phone").First(&row, id).Error; err != nil {
+			if err == gorm.ErrRecordNotFound {
+				return "用户 ID " + formatID(id), nil
+			}
+			return "", err
+		}
+		if strings.TrimSpace(row.Nickname) != "" {
+			return row.Nickname + "（用户）", nil
+		}
+		if strings.TrimSpace(row.Phone) != "" {
+			return row.Phone + "（用户）", nil
+		}
+		return "用户 ID " + formatID(id), nil
+	}
+}
+
+func jsonValue(value any) datatypes.JSON {
+	if value == nil {
+		return datatypes.JSON([]byte("{}"))
+	}
+	raw, err := json.Marshal(value)
+	if err != nil || len(raw) == 0 {
+		return datatypes.JSON([]byte("{}"))
+	}
+	return datatypes.JSON(raw)
+}
+
+func formatID(id uint64) string {
+	return strconv.FormatUint(id, 10)
+}

backend/internal/router/router.go

@@ -603,6 +603,7 @@ func New(cfg config.Config, deps Dependencies, logger *zap.Logger) *gin.Engine {
 			adminRoutes.GET("/listing-orders/:id/latest", requirePerm("order:view"), orderHandler.AdminLatestByListing)
 			adminRoutes.GET("/orders/:id", requirePerm("order:view"), orderHandler.AdminDetail)
 			adminRoutes.GET("/orders/:id/handoff-records", requirePerm("order:view"), orderHandler.AdminHandoffRecords)
+			adminRoutes.GET("/orders/:id/process-events", requirePerm("order:view"), orderHandler.AdminProcessEvents)
 			adminRoutes.POST("/orders/:id/close", requirePerm("order:close"), orderHandler.AdminClose)
 			adminRoutes.POST("/orders/:id/seal", requirePerm("order:close"), orderHandler.AdminSeal)
 			adminRoutes.POST("/orders/:id/mark-abnormal", requirePerm("order:mark_abnormal"), orderHandler.AdminMarkAbnormal)
@@ -629,6 +630,7 @@ func New(cfg config.Config, deps Dependencies, logger *zap.Logger) *gin.Engine {
 			adminRoutes.GET("/pickups/shop-options", requirePerm("order:pickup"), pickupHandler.ShopOptions)
 			adminRoutes.GET("/pickups/available-listings", requirePerm("order:pickup"), pickupHandler.AvailableListings)
 			adminRoutes.GET("/pickups/:id/financial-adjustments", requirePerm("order:pickup"), pickupHandler.ListFinancialAdjustments)
+			adminRoutes.GET("/pickups/:id/process-events", requirePerm("order:pickup"), pickupHandler.ProcessEvents)
 			adminRoutes.POST("/pickups/:id/financial-adjustments", requirePerm("order:pickup"), pickupHandler.CreateFinancialAdjustment)
 			adminRoutes.GET("/pickups/:id", requirePerm("order:pickup"), pickupHandler.Detail)
 			adminRoutes.POST("/pickups/:id/complete", requirePerm("order:pickup"), pickupHandler.Complete)

backend/migrations/000058_process_events_and_order_source.sql

@@ -0,0 +1,37 @@
+-- +goose Up
+
+CREATE TABLE process_events (
+  id BIGINT UNSIGNED NOT NULL AUTO_INCREMENT,
+  business_type VARCHAR(32) NOT NULL,
+  business_id BIGINT UNSIGNED NOT NULL,
+  stage VARCHAR(32) NOT NULL DEFAULT '',
+  action VARCHAR(64) NOT NULL,
+  actor_type VARCHAR(16) NOT NULL,
+  actor_id BIGINT UNSIGNED NOT NULL DEFAULT 0,
+  actor_name VARCHAR(128) NOT NULL DEFAULT '',
+  target_type VARCHAR(16) NOT NULL DEFAULT '',
+  target_id BIGINT UNSIGNED NULL,
+  target_name VARCHAR(128) NOT NULL DEFAULT '',
+  content TEXT NOT NULL,
+  reason TEXT NOT NULL,
+  payload JSON NOT NULL,
+  attachment_urls JSON NOT NULL,
+  state_before JSON NOT NULL,
+  state_after JSON NOT NULL,
+  created_at DATETIME NOT NULL,
+  PRIMARY KEY (id),
+  KEY idx_process_event_business (business_type, business_id, id),
+  KEY idx_process_event_created_at (created_at)
+) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COMMENT='订单与提号不可变过程留痕';
+
+ALTER TABLE rental_orders
+  ADD COLUMN account_source VARCHAR(32) NOT NULL DEFAULT 'internal' COMMENT '订单创建时账号来源快照' AFTER account_snapshot,
+  ADD COLUMN source_channel VARCHAR(32) NOT NULL DEFAULT '' COMMENT '订单创建时外部来源渠道快照' AFTER account_source;
+
+-- +goose Down
+
+ALTER TABLE rental_orders
+  DROP COLUMN source_channel,
+  DROP COLUMN account_source;
+
+DROP TABLE IF EXISTS process_events;

frontend/src/features/admin/api/adminPickup.ts

@@ -63,6 +63,25 @@ export interface AdminPickupFinancialAdjustment {
   created_at: string
 }
 
+export interface AdminPickupProcessEvent {
+  id: number
+  stage: string
+  action: string
+  actor_type: string
+  actor_id: number
+  actor_name: string
+  target_type: string
+  target_id?: number
+  target_name: string
+  content: string
+  reason: string
+  payload: Record<string, unknown>
+  attachment_urls: string[]
+  state_before: Record<string, unknown>
+  state_after: Record<string, unknown>
+  created_at: string
+}
+
 export interface AvailableListing {
   id: number
   listing_no: string
@@ -226,6 +245,13 @@ export async function fetchAdminPickupFinancialAdjustments(id: string | number)
   return Array.isArray(data.data) ? data.data : []
 }
 
+export async function fetchAdminPickupProcessEvents(id: string | number) {
+  const { data } = await apiClient.get<ApiResponse<{ items: AdminPickupProcessEvent[] }>>(
+    `/admin/pickups/${id}/process-events`
+  )
+  return Array.isArray(data.data?.items) ? data.data.items : []
+}
+
 export async function settleAdminPickupFinancialAdjustment(
   id: number,
   req: AdminPickupFinancialAdjustmentSettlementRequest = {}

frontend/src/features/admin/components/ProcessTimeline.vue

@@ -0,0 +1,225 @@
+<script setup lang="ts">
+import { formatCentWithSymbol } from '@/shared/utils/money'
+import { formatDateTime } from '@/shared/utils/time'
+
+export interface ProcessTimelineEvent {
+  id: number
+  stage: string
+  action: string
+  actor_type: string
+  actor_id: number
+  actor_name: string
+  target_type?: string
+  target_id?: number
+  target_name?: string
+  content?: string
+  reason?: string
+  payload?: Record<string, unknown>
+  attachment_urls?: string[]
+  state_before?: Record<string, unknown>
+  state_after?: Record<string, unknown>
+  created_at: string
+}
+
+const props = defineProps<{ events: ProcessTimelineEvent[]; emptyText?: string }>()
+
+const actionLabels: Record<string, string> = {
+  owner_handoff_submitted: '号主提交交接', platform_handoff_submitted: '客服代交接',
+  admin_force_handoff: '客服确认交接', renter_received_confirmed: '租客确认收号',
+  checkout_submitted: '租客发起结账', checkout_countered: '修改结账方案',
+  checkout_confirmed: '号主确认结账', checkout_accepted: '租客接受结账方案',
+  platform_checkout_countered: '客服修改结账方案', platform_checkout_confirmed: '客服确认结账',
+  platform_checkout_dispute_opened: '客服发起结账争议', offline_settlement_confirmed: '确认线下结算',
+  deposit_held: '暂扣押金', deposit_released: '归还暂扣押金', pickup_created: '创建提号',
+  pickup_completed: '完成提号', pickup_profit_updated: '修改提号利润',
+  pickup_financial_adjusted: '创建财务调整', pickup_adjustment_settled: '确认财务调整',
+  pickup_offline_settlement_confirmed: '确认提号线下结算', pickup_cancelled: '取消提号',
+}
+
+const stageLabels: Record<string, string> = {
+  handoff: '交接', checkout: '结账', settlement: '结算', dispute: '争议', pickup: '提号',
+}
+
+const payloadLabels: Record<string, string> = {
+  checkout_id: '结账单', round: '协商轮次', turn: '等待确认方', proposed_by: '方案提出人',
+  rent_amount_cent: '实际结算租金', owner_rent_amount_cent: '号主租金', platform_fee_cent: '平台费用',
+  deposit_amount_cent: '押金', consumable_amount_cent: '消耗品金额', coin_consumed_m: '哈夫币消耗',
+  deposit_deduct_amount_cent: '押金赔付扣除', renter_refund_amount_cent: '退还租客',
+  owner_income_amount_cent: '号主最终收入', shortfall_cent: '押金不足差额', overshoot_amount_cent: '打超金额',
+  offline_settlement_amount_cent: '线下结算金额', deposit_hold_amount_cent: '暂扣金额',
+  profit_amount_cent: '利润金额', settle_amount_cent: '结算给号主', profit_delta_cent: '利润调整',
+  settle_delta_cent: '结算调整', settlement_mode: '结算方式', account_source: '账号来源', source_channel: '来源渠道',
+}
+
+const primaryPayloadKeys = new Set([
+  'round', 'turn', 'rent_amount_cent', 'renter_refund_amount_cent', 'owner_income_amount_cent',
+  'offline_settlement_amount_cent', 'profit_amount_cent', 'settle_amount_cent',
+])
+
+const stateLabels: Record<string, Record<string, string>> = {
+  order_status: {
+    pending_payment: '待支付', pending_handoff: '待交接', renting: '租用中', overdue: '已逾期',
+    pending_checkout_confirm: '待号主确认结账', pending_checkout_accept: '待租客确认结账',
+    completed: '已完成', cancelled: '已取消', closed: '已关闭', abnormal: '异常',
+  },
+  handoff_status: {
+    none: '未开始', pending_owner: '待号主交接', pending_renter_confirm: '待租客确认收号',
+    received: '租客已收号', pending_owner_checkout: '待号主确认结账',
+    pending_renter_checkout: '待租客确认结账', returned: '已归还',
+  },
+  settlement_status: { unsettled: '未结算', pending: '结算待确认', settled: '已结算', arbitrated: '仲裁结算' },
+  offline_settlement_status: { none: '无需线下结算', pending: '待线下结算', settled: '已线下结算' },
+  pickup_status: { pending: '待处理', processing: '处理中', completed: '已完成', cancelled: '已取消' },
+}
+
+const stateFieldLabels: Record<string, string> = {
+  order_status: '订单', handoff_status: '交接', settlement_status: '结算',
+  offline_settlement_status: '线下结算', pickup_status: '提号',
+}
+
+function actionLabel(action: string) { return actionLabels[action] || action }
+function stageLabel(stage: string) { return stageLabels[stage] || '流程' }
+function actorLabel(item: ProcessTimelineEvent) {
+  if (item.actor_name) return item.actor_name
+  if (item.actor_type === 'system') return '系统'
+  return `${item.actor_type === 'admin' ? '客服' : '用户'} ID ${item.actor_id}`
+}
+function actorRole(item: ProcessTimelineEvent) {
+  if (item.actor_type === 'admin') return '客服操作'
+  if (item.actor_type === 'system') return '系统处理'
+  return '用户操作'
+}
+function payloadRows(payload?: Record<string, unknown>) {
+  if (!payload || typeof payload !== 'object') return []
+  return Object.entries(payload).filter(([, value]) => value !== null && value !== undefined && value !== '')
+}
+function primaryPayloadRows(item: ProcessTimelineEvent) {
+  return payloadRows(item.payload).filter(([key]) => primaryPayloadKeys.has(key))
+}
+function detailPayloadRows(item: ProcessTimelineEvent) {
+  return payloadRows(item.payload).filter(([key]) => !primaryPayloadKeys.has(key))
+}
+function payloadLabel(key: string) { return payloadLabels[key] || key }
+function payloadValue(key: string, value: unknown) {
+  if (key.endsWith('_cent')) return formatCentWithSymbol(Number(value || 0))
+  if (key === 'turn') return value === 'owner' ? '号主' : value === 'renter' ? '租客' : String(value)
+  if (key === 'account_source') return value === 'external' ? '外部上传' : '站内上传'
+  if (key === 'settlement_mode') return value === 'platform_managed' ? '平台线下结算' : '号主钱包结算'
+  if (typeof value === 'object') return JSON.stringify(value)
+  return String(value)
+}
+function stateValue(key: string, value: unknown) {
+  const raw = String(value || '')
+  return stateLabels[key]?.[raw] || raw || '-'
+}
+function stateChanges(item: ProcessTimelineEvent) {
+  const before = item.state_before || {}
+  const after = item.state_after || {}
+  return Object.keys(stateFieldLabels)
+    .filter(key => before[key] !== undefined && before[key] !== after[key])
+    .map(key => ({ label: stateFieldLabels[key], before: stateValue(key, before[key]), after: stateValue(key, after[key]) }))
+}
+function hasMore(item: ProcessTimelineEvent) {
+  return detailPayloadRows(item).length > 0 || stateChanges(item).length > 0
+}
+</script>
+
+<template>
+  <el-empty v-if="props.events.length === 0" :description="props.emptyText || '暂无过程记录'" />
+  <div v-else class="process-timeline">
+    <article v-for="item in props.events" :key="item.id" class="process-item">
+      <span class="process-dot"></span>
+      <header class="process-heading">
+        <div class="heading-main">
+          <span class="stage-badge">{{ stageLabel(item.stage) }}</span>
+          <strong>{{ actionLabel(item.action) }}</strong>
+        </div>
+        <time>{{ formatDateTime(item.created_at) }}</time>
+      </header>
+
+      <div class="process-people">
+        <span><b>{{ actorRole(item) }}</b>{{ actorLabel(item) }}</span>
+        <span v-if="item.target_name" class="target-text">通知/关联：{{ item.target_name }}</span>
+      </div>
+      <p v-if="item.content" class="process-content">{{ item.content }}</p>
+      <p v-if="item.reason" class="process-reason"><b>备注/原因</b>{{ item.reason }}</p>
+
+      <div v-if="primaryPayloadRows(item).length" class="process-summary">
+        <div v-for="[key, value] in primaryPayloadRows(item)" :key="key">
+          <span>{{ payloadLabel(key) }}</span>
+          <strong>{{ payloadValue(key, value) }}</strong>
+        </div>
+      </div>
+
+      <details v-if="hasMore(item)" class="process-details">
+        <summary>查看完整明细与状态变化</summary>
+        <div v-if="detailPayloadRows(item).length" class="process-payload">
+          <div v-for="[key, value] in detailPayloadRows(item)" :key="key">
+            <span>{{ payloadLabel(key) }}</span>
+            <strong>{{ payloadValue(key, value) }}</strong>
+          </div>
+        </div>
+        <div v-if="stateChanges(item).length" class="process-state">
+          <b>状态变化</b>
+          <span v-for="change in stateChanges(item)" :key="change.label">
+            {{ change.label }}：{{ change.before }} <i>→</i> {{ change.after }}
+          </span>
+        </div>
+      </details>
+
+      <div v-if="item.attachment_urls?.length" class="process-attachments">
+        <el-image
+          v-for="url in item.attachment_urls"
+          :key="url"
+          :src="url"
+          :preview-src-list="item.attachment_urls"
+          preview-teleported
+          fit="cover"
+        />
+      </div>
+    </article>
+  </div>
+</template>
+
+<style scoped>
+.process-timeline { display: grid; gap: 12px; padding-left: 4px; }
+.process-item { position: relative; padding: 14px 16px 14px 22px; border: 1px solid #e5eaf2; border-radius: 10px; background: #fff; box-shadow: 0 1px 2px rgb(15 23 42 / 2%); }
+.process-item::before { content: ''; position: absolute; top: -13px; bottom: calc(100% - 1px); left: -1px; width: 1px; background: #dce5f0; }
+.process-item:first-child::before { display: none; }
+.process-dot { position: absolute; left: -5px; top: 21px; width: 9px; height: 9px; border: 2px solid #fff; border-radius: 50%; background: #ff6a00; box-shadow: 0 0 0 1px #f5a561; }
+.process-heading { display: flex; align-items: center; justify-content: space-between; gap: 16px; }
+.heading-main { display: flex; align-items: center; gap: 8px; min-width: 0; }
+.heading-main strong { color: #182232; font-size: 15px; }
+.stage-badge { flex: none; padding: 2px 7px; border-radius: 4px; background: #fff3e8; color: #d85d00; font-size: 12px; font-weight: 600; }
+.process-heading time { flex: none; color: #94a3b8; font-size: 12px; white-space: nowrap; }
+.process-people { display: flex; flex-wrap: wrap; gap: 6px 18px; margin-top: 8px; color: #64748b; font-size: 12px; }
+.process-people b { margin-right: 6px; color: #475569; font-weight: 600; }
+.target-text { color: #718096; }
+.process-content, .process-reason { margin: 10px 0 0; color: #334155; line-height: 1.65; white-space: pre-wrap; }
+.process-reason { padding: 8px 10px; border-radius: 6px; background: #fff9ed; color: #9a5b13; }
+.process-reason b { margin-right: 8px; }
+.process-summary { display: flex; flex-wrap: wrap; gap: 8px; margin-top: 11px; }
+.process-summary div { display: flex; align-items: baseline; gap: 7px; padding: 7px 10px; border: 1px solid #e6edf5; border-radius: 6px; background: #f8fafc; }
+.process-summary span { color: #64748b; font-size: 12px; }
+.process-summary strong { color: #1e293b; font-size: 13px; }
+.process-details { margin-top: 10px; }
+.process-details summary { width: fit-content; color: #477fc1; font-size: 12px; cursor: pointer; user-select: none; }
+.process-details[open] summary { margin-bottom: 9px; }
+.process-payload { display: grid; grid-template-columns: repeat(auto-fit, minmax(180px, 1fr)); gap: 7px 12px; padding: 10px; border-radius: 7px; background: #f4f7fb; }
+.process-payload div { display: flex; justify-content: space-between; gap: 10px; font-size: 12px; }
+.process-payload span { color: #64748b; }
+.process-payload strong { color: #1e293b; text-align: right; word-break: break-word; }
+.process-state { display: flex; flex-wrap: wrap; gap: 6px 12px; margin-top: 9px; color: #64748b; font-size: 12px; }
+.process-state b { color: #475569; }
+.process-state span { padding-left: 10px; border-left: 1px solid #dbe4ee; }
+.process-state i { color: #94a3b8; font-style: normal; }
+.process-attachments { display: flex; flex-wrap: wrap; gap: 8px; margin-top: 10px; }
+.process-attachments :deep(.el-image) { width: 76px; height: 76px; border: 1px solid #e2e8f0; border-radius: 6px; }
+@media (max-width: 700px) {
+  .process-item { padding: 13px 12px 13px 18px; }
+  .process-heading { align-items: flex-start; flex-direction: column; gap: 5px; }
+  .process-summary { display: grid; grid-template-columns: repeat(2, minmax(0, 1fr)); }
+  .process-summary div { min-width: 0; flex-direction: column; gap: 2px; }
+  .process-payload { grid-template-columns: 1fr; }
+}
+</style>

frontend/src/features/admin/views/AdminOrderDetailView.vue

@@ -20,9 +20,11 @@ import {
   adminResetHandoff,
   adminSealOrder,
   fetchAdminHandoffRecords,
+  fetchAdminOrderProcessEvents,
   fetchAdminOrder,
   type HandoffRecord,
   type Order,
+  type ProcessEvent,
   type RefundStatus,
 } from '@/features/orders'
 import { adminCreateOrderDispute } from '@/features/disputes'
@@ -44,6 +46,7 @@ import {
 } from '@/shared/utils/statusLabels'
 import { formatDateTime } from '@/shared/utils/time'
 import { formatGameName, formatListingNo } from '@/shared/utils/listingDisplay'
+import ProcessTimeline from '../components/ProcessTimeline.vue'
 
 const route = useRoute()
 const router = useRouter()
@@ -51,6 +54,7 @@ const loading = ref(false)
 const submitting = ref(false)
 const order = ref<Order | null>(null)
 const handoffRecords = ref<HandoffRecord[]>([])
+const processEvents = ref<ProcessEvent[]>([])
 const paymentRecords = ref<AdminPayment[]>([])
 type OrderActionType =
   | 'close'
@@ -355,8 +359,14 @@ async function loadOrder() {
   loading.value = true
   try {
     order.value = await fetchAdminOrder(String(route.params.id))
-    handoffRecords.value = await fetchAdminHandoffRecords(String(route.params.id))
+    const [handoffs, events, payments] = await Promise.all([
-    paymentRecords.value = (await fetchAdminPayments({ order_id: String(route.params.id) })).items
+      fetchAdminHandoffRecords(String(route.params.id)),
+      fetchAdminOrderProcessEvents(String(route.params.id)),
+      fetchAdminPayments({ order_id: String(route.params.id) }),
+    ])
+    handoffRecords.value = handoffs
+    processEvents.value = events
+    paymentRecords.value = payments.items
     await loadRefundStatus()
   } finally {
     loading.value = false
@@ -783,6 +793,10 @@ function settlementModeLabel(mode?: string) {
   return map[mode || 'owner_wallet'] || mode || '-'
 }
 
+function accountSourceLabel(source?: string) {
+  return source === 'external' ? '外部上传' : '站内上传'
+}
+
 function offlineSettlementStatusLabel(status?: string) {
   const map: Record<string, string> = {
     none: '无需线下结算',
@@ -1132,6 +1146,34 @@ function paymentPaidAt(record: AdminPayment) {
         </dl>
       </section>
 
+      <section class="dashboard-panel detail-panel">
+        <div class="panel-heading">
+          <h2>账号来源与处理方式</h2>
+        </div>
+        <dl class="detail-list">
+          <div>
+            <dt>账号来源</dt>
+            <dd>{{ accountSourceLabel(order.account_source) }}</dd>
+          </div>
+          <div v-if="order.source_channel">
+            <dt>外部渠道</dt>
+            <dd>{{ order.source_channel }}</dd>
+          </div>
+          <div>
+            <dt>交接责任</dt>
+            <dd>{{ handoffModeLabel(order.handoff_mode) }}</dd>
+          </div>
+          <div>
+            <dt>结算方式</dt>
+            <dd>{{ settlementModeLabel(order.settlement_mode) }}</dd>
+          </div>
+          <div v-if="order.managed_admin_id">
+            <dt>负责客服</dt>
+            <dd>ID {{ order.managed_admin_id }}</dd>
+          </div>
+        </dl>
+      </section>
+
       <section v-if="isPlatformManaged" class="dashboard-panel detail-panel">
         <div class="panel-heading">
           <h2>平台代管</h2>
@@ -1373,6 +1415,17 @@ function paymentPaidAt(record: AdminPayment) {
         </div>
       </section>
 
+      <section class="dashboard-panel detail-panel order-wide-panel">
+        <div class="panel-heading">
+          <h2>交易全流程</h2>
+          <span class="panel-subtitle">每次提交、修改、确认及结算均单独留痕</span>
+        </div>
+        <ProcessTimeline
+          :events="processEvents"
+          empty-text="暂无新版过程记录；旧订单仍可查看下方原始交接记录"
+        />
+      </section>
+
       <section class="dashboard-panel detail-panel order-wide-panel">
         <div class="panel-heading">
           <h2>交接记录</h2>

frontend/src/features/admin/views/AdminPickupDetailView.vue

@@ -7,11 +7,13 @@ import { useRoute } from 'vue-router'
 import {
   fetchAdminPickup,
   fetchAdminPickupFinancialAdjustments,
+  fetchAdminPickupProcessEvents,
   createAdminPickupFinancialAdjustment,
   settleAdminPickupFinancialAdjustment,
   updateAdminPickupProfit,
   type AdminPickup,
   type AdminPickupFinancialAdjustment,
+  type AdminPickupProcessEvent,
 } from '@/features/admin/api/adminPickup'
 import { quantity, readNumber, readUnitPrice } from '@/features/orders/composables/useOrderSnapshot'
 import { adminPath } from '@/shared/utils/adminPath'
@@ -24,6 +26,7 @@ import {
 } from '@/shared/utils/money'
 import { pickupStatusLabel } from '@/shared/utils/statusLabels'
 import { formatDateTime } from '@/shared/utils/time'
+import ProcessTimeline from '../components/ProcessTimeline.vue'
 
 interface SnapshotResource {
   key: string
@@ -38,6 +41,7 @@ const route = useRoute()
 const loading = ref(false)
 const pickup = ref<AdminPickup | null>(null)
 const financialAdjustments = ref<AdminPickupFinancialAdjustment[]>([])
+const processEvents = ref<AdminPickupProcessEvent[]>([])
 const profitDialogVisible = ref(false)
 const financialAdjustmentDialogVisible = ref(false)
 const profitSaving = ref(false)
@@ -117,12 +121,14 @@ onMounted(loadPickup)
 async function loadPickup() {
   loading.value = true
   try {
-    const [item, adjustments] = await Promise.all([
+    const [item, adjustments, events] = await Promise.all([
       fetchAdminPickup(String(route.params.id)),
       fetchAdminPickupFinancialAdjustments(String(route.params.id)),
+      fetchAdminPickupProcessEvents(String(route.params.id)),
     ])
     pickup.value = item
     financialAdjustments.value = adjustments
+    processEvents.value = events
   } finally {
     loading.value = false
   }
@@ -467,6 +473,17 @@ function readSnapshotResources(summary: Record<string, unknown> | null): Snapsho
         </dl>
       </section>
 
+      <section class="dashboard-panel detail-panel pickup-wide-panel">
+        <div class="panel-heading">
+          <h2>提号全流程</h2>
+          <span class="panel-subtitle">创建、完成、调整及线下结算均单独留痕</span>
+        </div>
+        <ProcessTimeline
+          :events="processEvents"
+          empty-text="暂无新版过程记录；可先查看下方备注和财务调整记录"
+        />
+      </section>
+
       <section
         v-if="financialAdjustments.length"
         class="dashboard-panel detail-panel pickup-wide-panel"

frontend/src/features/orders/api/orders.ts

@@ -46,6 +46,8 @@ export interface Order {
   growth_points_awarded?: number
   growth_points_awarded_at?: string
   account_snapshot?: Record<string, unknown>
+	account_source?: 'internal' | 'external' | string
+	source_channel?: string
   listing_snapshot?: string
   checkout_info?: string
   counter_info?: string
@@ -149,6 +151,27 @@ export interface HandoffRecord {
   created_at: string
 }
 
+export interface ProcessEvent {
+	id: number
+	business_type: string
+	business_id: number
+	stage: string
+	action: string
+	actor_type: 'user' | 'admin' | 'system' | string
+	actor_id: number
+	actor_name: string
+	target_type: string
+	target_id?: number
+	target_name: string
+	content: string
+	reason: string
+	payload: Record<string, unknown>
+	attachment_urls: string[]
+	state_before: Record<string, unknown>
+	state_after: Record<string, unknown>
+	created_at: string
+}
+
 export interface PaymentOrder {
   id: number
   payment_no: string
@@ -288,6 +311,13 @@ export async function fetchHandoffRecords(id: string | number) {
   return Array.isArray(data.data?.items) ? data.data.items : []
 }
 
+export async function fetchAdminOrderProcessEvents(id: string | number) {
+	const { data } = await apiClient.get<ApiResponse<{ items: ProcessEvent[] }>>(
+		`/admin/orders/${id}/process-events`
+	)
+	return Array.isArray(data.data?.items) ? data.data.items : []
+}
+
 export async function confirmReceive(id: number) {
   const { data } = await apiClient.post<ApiResponse<{ confirmed: boolean }>>(
     `/orders/${id}/confirm-receive`