package order import ( "context" "time" "hfb_sys/backend/internal/model" "hfb_sys/backend/internal/modules/notification" "gorm.io/gorm" ) func (r *Repository) AdminClose(ctx context.Context, adminID uint64, orderID uint64, req AdminActionRequest, meta AuditMeta) error { var refund *refundAction err := r.db.WithContext(ctx).Transaction(func(tx *gorm.DB) error { assets, err := r.lockOrderAssets(tx, orderID) if err != nil { return err } order := assets.Order listing := assets.Listing account := assets.Account if isTerminalStatus(order.Status) { return ErrOrderCannotComplete } beforeOrderStatus := order.Status beforeHandoffStatus := order.HandoffStatus beforeSettlementStatus := order.SettlementStatus beforeListingStatus := listing.Status beforeAccountStatus := account.Status now := time.Now() order.Status = orderStatusClosed order.HandoffStatus = handoffStatusAdminClosed order.SettlementStatus = settlementStatusClosed order.SettledAt = &now archiveAssets(listing, account) if beforeOrderStatus != orderStatusPendingPayment { totalCent := order.RentAmountCent + order.DepositAmountCent action, err := r.prepareRefund(order, totalCent, refundBizAdminClose, "客服关闭订单原路退款") if err != nil { return err } refund = action } if err := notification.Append(tx, notification.Entry{ UserID: order.RenterID, Type: "order_admin", Title: "订单已由客服关闭", Content: "客服已关闭订单,退款将原路退回您的支付账户。原因:" + req.Reason, BizType: "order", BizID: &order.ID, }, notification.Entry{ UserID: order.OwnerID, Type: "order_admin", Title: "订单已由客服关闭", Content: "客服已关闭订单,关联商品已下架。原因:" + req.Reason, BizType: "order", BizID: &order.ID, }, ); err != nil { return err } if err := appendAuditLog(tx, adminID, "order.admin_close", "order", order.ID, meta, map[string]any{ "order_id": order.ID, "order_no": order.OrderNo, "listing_id": order.ListingID, "account_id": order.AccountID, "reason": req.Reason, "before_order_status": beforeOrderStatus, "after_order_status": order.Status, "before_handoff_status": beforeHandoffStatus, "after_handoff_status": order.HandoffStatus, "before_settlement_status": beforeSettlementStatus, "after_settlement_status": order.SettlementStatus, "before_listing_status": beforeListingStatus, "after_listing_status": listing.Status, "before_account_status": beforeAccountStatus, "after_account_status": account.Status, }); err != nil { return err } if err := tx.Save(order).Error; err != nil { return err } if err := tx.Save(listing).Error; err != nil { return err } return tx.Save(account).Error }) if err != nil { return err } r.startRefundBestEffort(ctx, refund) return nil } func (r *Repository) AdminMarkAbnormal(ctx context.Context, adminID uint64, orderID uint64, req AdminActionRequest, meta AuditMeta) error { return r.db.WithContext(ctx).Transaction(func(tx *gorm.DB) error { assets, err := r.lockOrderAssets(tx, orderID) if err != nil { return err } order := assets.Order listing := assets.Listing account := assets.Account if isTerminalStatus(order.Status) { return ErrOrderCannotComplete } beforeOrderStatus := order.Status beforeHandoffStatus := order.HandoffStatus beforeListingStatus := listing.Status beforeAccountStatus := account.Status order.Status = orderStatusAbnormal order.HandoffStatus = handoffStatusAdminAbnormal markAssetsAbnormal(listing, account) if err := notification.Append(tx, notification.Entry{ UserID: order.RenterID, Type: "order_admin", Title: "订单已被标记异常", Content: "客服已将订单标记为异常,请等待进一步处理。原因:" + req.Reason, BizType: "order", BizID: &order.ID, }, notification.Entry{ UserID: order.OwnerID, Type: "order_admin", Title: "订单已被标记异常", Content: "客服已将订单标记为异常,关联商品暂不可出租。原因:" + req.Reason, BizType: "order", BizID: &order.ID, }, ); err != nil { return err } if err := appendAuditLog(tx, adminID, "order.mark_abnormal", "order", order.ID, meta, map[string]any{ "order_id": order.ID, "order_no": order.OrderNo, "listing_id": order.ListingID, "account_id": order.AccountID, "reason": req.Reason, "before_order_status": beforeOrderStatus, "after_order_status": order.Status, "before_handoff_status": beforeHandoffStatus, "after_handoff_status": order.HandoffStatus, "before_listing_status": beforeListingStatus, "after_listing_status": listing.Status, "before_account_status": beforeAccountStatus, "after_account_status": account.Status, }); err != nil { return err } if err := tx.Save(order).Error; err != nil { return err } if err := tx.Save(listing).Error; err != nil { return err } return tx.Save(account).Error }) } // AdminRefund 触发后台人工退款,退款由 payment 模块走渠道原路退回。 func (r *Repository) AdminRefund(ctx context.Context, orderID uint64) (*RefundStatusDTO, error) { var order model.RentalOrder db := r.db.WithContext(ctx) if err := db.First(&order, orderID).Error; err != nil { return nil, err } if order.RefundStatus == refundStatusRefunded { return r.buildRefundStatusDTO(&order), nil } if r.refundStarter == nil { return nil, ErrDependencyUnavailable } totalCent := order.RentAmountCent + order.DepositAmountCent if totalCent <= 0 { return nil, ErrInvalidCheckoutAmount } status, err := r.refundStarter.StartRefund(ctx, orderID, totalCent, refundBizAdmin, "后台人工退款") if err != nil { return nil, err } // 重新读取订单,拿到 payment 模块更新后的退款字段。 if err := db.First(&order, orderID).Error; err != nil { return nil, err } dto := r.buildRefundStatusDTO(&order) if status != "" { dto.RefundStatus = status } return dto, nil } // AdminRefundStatus 查询订单退款状态。 func (r *Repository) AdminRefundStatus(ctx context.Context, orderID uint64) (*RefundStatusDTO, error) { var order model.RentalOrder if err := r.db.WithContext(ctx).First(&order, orderID).Error; err != nil { return nil, err } return r.buildRefundStatusDTO(&order), nil } func (r *Repository) buildRefundStatusDTO(order *model.RentalOrder) *RefundStatusDTO { return &RefundStatusDTO{ OrderID: order.ID, OrderNo: order.OrderNo, RefundStatus: order.RefundStatus, RefundAmountCent: order.RefundAmountCent, RefundedAt: order.RefundedAt, TotalAmountCent: order.RentAmountCent + order.DepositAmountCent, } } func isTerminalStatus(status string) bool { return status == orderStatusCompleted || status == orderStatusCancelled || status == orderStatusClosed }