47 lines
1.5 KiB
Go
47 lines
1.5 KiB
Go
package chat
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import (
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"strings"
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"hfb_sys/backend/internal/modules/supportgroup"
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"gorm.io/gorm"
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)
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// 客服入口业务场景（与前端 POST /chats/support 的 scene 对齐）。
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const (
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SupportSceneGeneral = "general"
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SupportSceneCrash = "crash"
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// SupportSceneMohong 兼容旧 scene 值，与 crash 同一客服分组。
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SupportSceneMohong = "mohong"
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)
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// resolveSupportScene 规范化场景并返回标题、客服分组 code、欢迎语。
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// groupCode 为空时表示不走分组，使用默认客服选取逻辑。
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func resolveSupportScene(raw string) (scene, title, groupCode, welcome string) {
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switch strings.ToLower(strings.TrimSpace(raw)) {
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case SupportSceneCrash, SupportSceneMohong:
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return SupportSceneCrash,
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"撞车客服",
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supportgroup.GroupCodeMohong, // 分组 code 仍为 mohong，后台可改显示名
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"您好，这里是撞车客服。请直接描述问题，可将订单信息复制后发送。"
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default:
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// 未知场景回落平台客服，避免随意 scene 绕开分配策略
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return SupportSceneGeneral,
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"平台客服",
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"",
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"您好，客服会尽快回复，请直接描述您遇到的问题。"
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}
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}
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// pickSupportAdminForScene 按分组选人；分组无成员或失败时回退默认客服逻辑。
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func pickSupportAdminForScene(tx *gorm.DB, groupCode string) uint64 {
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groupCode = strings.TrimSpace(groupCode)
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if groupCode != "" {
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if id, err := supportgroup.PickSupportAdmin(tx, groupCode); err == nil && id > 0 {
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return id
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}
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}
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return defaultSupportAdminID(tx)
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}
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