438 lines
15 KiB
Go
438 lines
15 KiB
Go
package order
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import (
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"context"
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"time"
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"hfb_sys/backend/internal/model"
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"hfb_sys/backend/internal/modules/adminnotification"
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"hfb_sys/backend/internal/modules/notification"
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"gorm.io/gorm"
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"gorm.io/gorm/clause"
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)
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func isPlatformHandoffOrder(order model.RentalOrder) bool {
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return effectiveHandoffMode(order) == handoffModePlatform
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}
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func isPlatformSettlementOrder(order model.RentalOrder) bool {
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return effectiveSettlementMode(order) == settlementModePlatformManaged
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}
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func platformManagedAdminID(order model.RentalOrder) uint64 {
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if order.ManagedAdminID == nil {
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return 0
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}
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return *order.ManagedAdminID
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}
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func appendManagedAdminNotification(tx *gorm.DB, order model.RentalOrder, typ string, title string, content string) error {
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adminID := platformManagedAdminID(order)
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if adminID == 0 || title == "" {
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return nil
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}
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return adminnotification.Append(tx, adminnotification.Entry{
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AdminUserID: adminID,
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Type: typ,
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Title: title,
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Content: content,
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})
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}
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func canAdminPlatformHandoff(order model.RentalOrder) bool {
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if !isPlatformHandoffOrder(order) {
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return false
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}
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if order.Status != orderStatusPendingHandoff {
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return false
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}
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return order.HandoffStatus == handoffStatusPendingOwner ||
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order.HandoffStatus == handoffStatusOwnerTimeout
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}
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func canAdminPlatformCheckoutConfirm(order model.RentalOrder) bool {
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if !isPlatformSettlementOrder(order) {
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return false
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}
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if order.Status == orderStatusPendingCheckoutConfirm &&
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order.HandoffStatus == handoffStatusPendingOwnerCheckout {
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return true
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}
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return order.Status == orderStatusAbnormal &&
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order.HandoffStatus == handoffStatusOwnerCheckoutConfirmTimeout
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}
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func canAdminMarkOfflineSettlement(order model.RentalOrder) bool {
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return isPlatformSettlementOrder(order) &&
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order.Status == orderStatusCompleted &&
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order.SettlementStatus == settlementStatusSettled &&
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effectiveOfflineSettlementStatus(order) == offlineSettlementStatusPending &&
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order.OfflineSettlementAmountCent > 0
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}
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func (r *Repository) AdminPlatformHandoff(ctx context.Context, adminID uint64, orderID uint64, req PlatformHandoffRequest, meta AuditMeta) (*HandoffRecordDTO, error) {
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var recordID uint64
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err := r.db.WithContext(ctx).Transaction(func(tx *gorm.DB) error {
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var order model.RentalOrder
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if err := tx.Clauses(clause.Locking{Strength: "UPDATE"}).First(&order, orderID).Error; err != nil {
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return err
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}
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if !canAdminPlatformHandoff(order) {
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return ErrOrderCannotHandoff
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}
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beforeHandoffStatus := order.HandoffStatus
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if order.ManagedAdminID == nil {
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order.ManagedAdminID = &adminID
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}
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record := model.HandoffRecord{
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OrderID: order.ID,
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FromUserID: adminID,
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ToUserID: order.RenterID,
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Type: "platform_handoff",
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Content: req.Content,
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}
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if err := tx.Create(&record).Error; err != nil {
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return err
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}
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now := time.Now()
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order.HandoffStatus = handoffStatusPendingRenterConfirm
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order.HandoffStartedAt = &now
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orderID := order.ID
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content := "客服已提交交接说明，请查看交接记录，确认账号可正常登录后点击确认收号。"
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if beforeHandoffStatus == handoffStatusOwnerTimeout {
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content = "客服已补交交接说明，请查看交接记录，确认账号可正常登录后点击确认收号。"
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}
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if err := notification.Append(tx, notification.Entry{
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UserID: order.RenterID,
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Type: "handoff",
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Title: "客服已提交交接说明",
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Content: content,
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BizType: "order",
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BizID: &orderID,
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}); err != nil {
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return err
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}
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if err := appendAuditLog(tx, adminID, "order.platform_handoff", "order", order.ID, meta, map[string]any{
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"order_id": order.ID,
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"order_no": order.OrderNo,
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"reason": req.Reason,
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"before_handoff_status": beforeHandoffStatus,
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"after_handoff_status": order.HandoffStatus,
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"managed_admin_id": platformManagedAdminID(order),
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"handoff_content_length": len(req.Content),
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}); err != nil {
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return err
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}
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if err := tx.Save(&order).Error; err != nil {
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return err
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}
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recordID = record.ID
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return nil
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})
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if err != nil {
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return nil, err
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}
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return r.findHandoffRecord(ctx, recordID)
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}
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func (r *Repository) AdminPlatformCheckoutConfirm(ctx context.Context, adminID uint64, orderID uint64, req AdminActionRequest, meta AuditMeta) error {
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var refund *refundAction
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err := r.db.WithContext(ctx).Transaction(func(tx *gorm.DB) error {
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var order model.RentalOrder
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if err := tx.Clauses(clause.Locking{Strength: "UPDATE"}).First(&order, orderID).Error; err != nil {
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return err
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}
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if !canAdminPlatformCheckoutConfirm(order) {
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return ErrCheckoutCannotConfirm
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}
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checkout, err := lockOpenCheckout(tx, order.ID)
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if err != nil {
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return err
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}
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if normalizeCheckoutTurn(checkout) != checkoutTurnOwner {
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return ErrCheckoutCannotConfirm
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}
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if err := ensureCheckoutCompletable(order, checkout); err != nil {
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return err
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}
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beforeOrderStatus := order.Status
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beforeHandoffStatus := order.HandoffStatus
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beforeSettlementStatus := order.SettlementStatus
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if order.ManagedAdminID == nil {
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order.ManagedAdminID = &adminID
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}
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now := time.Now()
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if err := tx.Model(&model.HandoffRecord{}).
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Where("order_id = ? AND type = ?", order.ID, "renter_checkout").
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Update("confirmed_by_owner_at", now).Error; err != nil {
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return err
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}
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checkout.Status = checkoutStatusAccepted
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checkout.OwnerAdjustedAt = &now
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action, err := r.finalizeCheckout(tx, &order, checkout, "客服已确认结账，订单完成。")
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refund = action
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if err != nil {
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return err
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}
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return appendAuditLog(tx, adminID, "order.platform_checkout_confirm", "order", order.ID, meta, map[string]any{
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"order_id": order.ID,
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"order_no": order.OrderNo,
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"reason": req.Reason,
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"before_order_status": beforeOrderStatus,
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"after_order_status": order.Status,
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"before_handoff_status": beforeHandoffStatus,
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"after_handoff_status": order.HandoffStatus,
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"before_settlement_status": beforeSettlementStatus,
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"after_settlement_status": order.SettlementStatus,
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"offline_settlement_status": order.OfflineSettlementStatus,
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"offline_settlement_amount_cent": order.OfflineSettlementAmountCent,
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})
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})
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if err != nil {
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return err
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}
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r.startRefundBestEffort(ctx, refund)
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return nil
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}
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func (r *Repository) AdminPlatformCheckoutCounter(ctx context.Context, adminID uint64, orderID uint64, req CounterCheckoutRequest, meta AuditMeta) (*CheckoutDTO, error) {
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var checkoutID uint64
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var orderSnapshot model.RentalOrder
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err := r.db.WithContext(ctx).Transaction(func(tx *gorm.DB) error {
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var order model.RentalOrder
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if err := tx.Clauses(clause.Locking{Strength: "UPDATE"}).First(&order, orderID).Error; err != nil {
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return err
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}
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if !canAdminPlatformCheckoutConfirm(order) {
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return ErrCheckoutCannotCounter
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}
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if order.ManagedAdminID == nil {
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order.ManagedAdminID = &adminID
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}
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checkout, err := lockOpenCheckout(tx, order.ID)
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if err != nil {
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return err
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}
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if normalizeCheckoutTurn(checkout) != checkoutTurnOwner {
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return ErrCheckoutCannotCounter
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}
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round := checkout.RoundCount
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if round <= 0 {
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round = 1
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}
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if round >= checkoutMaxRounds {
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return ErrCheckoutMaxRounds
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}
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depositDeductCent := checkoutDepositDeductCent(req)
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next, err := buildCheckout(order, checkout.InitiatedBy, checkoutStatusCountered, checkout.Content, req.EvidenceURLS, req.ConsumableAmountCent, req.CoinConsumedM, depositDeductCent, depositDeductCent, true)
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if err != nil {
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return err
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}
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now := time.Now()
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beforeOrderStatus := order.Status
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beforeHandoffStatus := order.HandoffStatus
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applyCounterCheckoutUpdate(checkout, next, req.Reason, adminID, round+1, now)
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checkout.Turn = checkoutTurnRenter
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order.Status = orderStatusPendingCheckoutAccept
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order.HandoffStatus = handoffStatusPendingRenterCheckout
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order.SettlementStatus = settlementStatusPending
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orderID := order.ID
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if err := notification.Append(tx, notification.Entry{
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UserID: order.RenterID,
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Type: "checkout",
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Title: "客服已修改结账金额",
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Content: "请核对客服修正的消耗和结算金额。可同意完结、继续协商，或发起争议。",
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BizType: "order",
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BizID: &orderID,
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}); err != nil {
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return err
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}
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record := model.HandoffRecord{
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OrderID: order.ID,
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FromUserID: adminID,
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ToUserID: order.RenterID,
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Type: "platform_checkout_counter",
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Content: "客服修改结账方案：" + req.Reason,
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}
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if err := tx.Create(&record).Error; err != nil {
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return err
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}
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if err := appendAuditLog(tx, adminID, "order.platform_checkout_counter", "order", order.ID, meta, map[string]any{
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"order_id": order.ID,
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"order_no": order.OrderNo,
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"reason": req.Reason,
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"before_order_status": beforeOrderStatus,
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"after_order_status": order.Status,
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"before_handoff_status": beforeHandoffStatus,
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"after_handoff_status": order.HandoffStatus,
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"round_count": checkout.RoundCount,
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"consumable_amount_cent": checkout.ConsumableAmountCent,
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"coin_consumed_m": checkout.CoinConsumedM,
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"deposit_deduct_amount_cent": checkout.DepositDeductAmountCent,
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"owner_income_amount_cent": checkout.OwnerIncomeAmountCent,
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"renter_refund_amount_cent": checkout.RenterRefundAmountCent,
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"offline_settlement_amount_cent": order.OfflineSettlementAmountCent,
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}); err != nil {
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return err
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}
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if err := tx.Save(&order).Error; err != nil {
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return err
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}
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if err := tx.Save(checkout).Error; err != nil {
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return err
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}
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checkoutID = checkout.ID
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orderSnapshot = order
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return nil
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})
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if err != nil {
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return nil, err
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}
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checkout, err := r.findCheckout(ctx, checkoutID)
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if err != nil {
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return nil, err
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}
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dto := toCheckoutAdminDTO(*checkout)
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refreshCheckoutSettlementDTO(&dto, orderSnapshot, *checkout)
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return &dto, nil
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}
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func (r *Repository) AdminPlatformCheckoutDispute(ctx context.Context, adminID uint64, orderID uint64, req AdminActionRequest, meta AuditMeta) error {
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return r.db.WithContext(ctx).Transaction(func(tx *gorm.DB) error {
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var order model.RentalOrder
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if err := tx.Clauses(clause.Locking{Strength: "UPDATE"}).First(&order, orderID).Error; err != nil {
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return err
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}
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if !canAdminPlatformCheckoutConfirm(order) {
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return ErrCheckoutCannotCounter
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}
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if order.ManagedAdminID == nil {
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order.ManagedAdminID = &adminID
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}
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var count int64
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if err := tx.Model(&model.Dispute{}).
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Where("order_id = ? AND status IN ?", order.ID, []string{"open", "processing"}).
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Count(&count).Error; err != nil {
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return err
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}
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if count > 0 {
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return ErrDisputeExists
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}
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checkout, err := lockOpenCheckout(tx, order.ID)
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if err != nil {
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return err
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}
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if normalizeCheckoutTurn(checkout) != checkoutTurnOwner {
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return ErrCheckoutCannotCounter
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}
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evidence, err := marshalStringList([]string{})
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if err != nil {
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return err
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}
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beforeOrderStatus := order.Status
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beforeHandoffStatus := order.HandoffStatus
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beforeSettlementStatus := order.SettlementStatus
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row := model.Dispute{
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OrderID: order.ID,
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InitiatorID: 0,
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InitiatorType: "admin",
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InitiatorAdminID: &adminID,
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TargetUserID: order.RenterID,
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Type: "checkout_dispute",
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Status: "open",
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Description: req.Reason,
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EvidenceURLS: evidence,
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PreviousOrderStatus: beforeOrderStatus,
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PreviousHandoffStatus: beforeHandoffStatus,
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PreviousSettlementStatus: beforeSettlementStatus,
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CheckoutID: &checkout.ID,
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PreviousCheckoutStatus: checkout.Status,
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}
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if err := tx.Create(&row).Error; err != nil {
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return err
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}
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now := time.Now()
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order.Status = orderStatusCheckoutDisputing
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order.HandoffStatus = handoffStatusCheckoutDisputed
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order.SettlementStatus = settlementStatusDisputed
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checkout.Status = checkoutStatusDisputed
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checkout.UpdatedAt = now
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record := model.HandoffRecord{
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OrderID: order.ID,
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FromUserID: adminID,
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ToUserID: order.RenterID,
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Type: "platform_checkout_dispute_opened",
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Content: "客服发起结账争议：" + req.Reason,
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}
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if err := tx.Create(&record).Error; err != nil {
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return err
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}
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disputeID := row.ID
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orderID := order.ID
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if err := notification.Append(tx, notification.Entry{
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UserID: order.RenterID,
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Type: "dispute",
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Title: "订单进入结账争议",
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Content: "客服已发起结账争议，请等待仲裁处理或补充结账证据。",
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BizType: "dispute",
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BizID: &disputeID,
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}); err != nil {
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return err
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}
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if err := appendManagedAdminNotification(tx, order, "dispute", "代管订单进入结账争议", "客服已发起结账争议，请在争议列表继续仲裁处理。"); err != nil {
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return err
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}
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if err := appendAuditLog(tx, adminID, "order.platform_checkout_dispute", "order", order.ID, meta, map[string]any{
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"order_id": orderID,
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"order_no": order.OrderNo,
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"dispute_id": row.ID,
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"reason": req.Reason,
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"before_order_status": beforeOrderStatus,
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"after_order_status": order.Status,
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"before_handoff_status": beforeHandoffStatus,
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"after_handoff_status": order.HandoffStatus,
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"before_settlement_status": beforeSettlementStatus,
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"after_settlement_status": order.SettlementStatus,
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"checkout_id": checkout.ID,
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}); err != nil {
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return err
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}
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if err := tx.Save(&order).Error; err != nil {
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return err
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}
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return tx.Save(checkout).Error
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})
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}
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func (r *Repository) AdminMarkOfflineSettlement(ctx context.Context, adminID uint64, orderID uint64, req OfflineSettlementRequest, meta AuditMeta) error {
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return r.db.WithContext(ctx).Transaction(func(tx *gorm.DB) error {
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var order model.RentalOrder
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if err := tx.Clauses(clause.Locking{Strength: "UPDATE"}).First(&order, orderID).Error; err != nil {
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return err
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}
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if !canAdminMarkOfflineSettlement(order) {
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return ErrOfflineSettlementCannotMark
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}
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beforeStatus := order.OfflineSettlementStatus
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now := time.Now()
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order.OfflineSettlementStatus = offlineSettlementStatusSettled
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order.OfflineSettlementRemark = req.Remark
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order.OfflineSettledBy = &adminID
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order.OfflineSettledAt = &now
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order.OwnerSettledAt = &now
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if err := appendAuditLog(tx, adminID, "order.offline_settlement", "order", order.ID, meta, map[string]any{
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"order_id": order.ID,
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"order_no": order.OrderNo,
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"before_offline_settlement_status": beforeStatus,
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"after_offline_settlement_status": order.OfflineSettlementStatus,
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"offline_settlement_amount_cent": order.OfflineSettlementAmountCent,
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"remark": req.Remark,
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}); err != nil {
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return err
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}
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return tx.Save(&order).Error
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})
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}
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