1473 lines
39 KiB
Vue
1473 lines
39 KiB
Vue
<script setup lang="ts">
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import { computed, nextTick, onMounted, ref } from 'vue'
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import { useRoute } from 'vue-router'
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import { ElMessage } from 'element-plus'
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import { Close, Picture } from '@element-plus/icons-vue'
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import {
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fetchAdminChat,
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fetchAdminChatMessages,
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fetchAdminChats,
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fetchQuickReplies,
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markAdminChatRead,
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sendAdminChatMessage,
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updateChatRemark,
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type AdminChatCounts,
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type ChatConversation,
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type ChatMessage,
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type QuickReply,
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} from '@/features/chats'
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import {
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fetchAdminLatestOrderByListing,
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fetchAdminHandoffRecords,
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fetchAdminOrder,
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type HandoffRecord,
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type Order,
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} from '@/features/orders'
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import { fetchAdminPayments, type AdminPayment } from '@/features/admin/api/adminPayments'
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import { uploadAdminFile } from '@/shared/api/files'
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import ChatAttachmentImage from '@/components/ChatAttachmentImage.vue'
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import { useChatSSE, type ChatEvent } from '@/features/chats/composables/useChatSSE'
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import { useDesktopNotification } from '@/features/chats/composables/useDesktopNotification'
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import NotificationSettings from '@/features/chats/components/NotificationSettings.vue'
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import { adminPath } from '@/shared/utils/adminPath'
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import { centToYuan, formatCentWithSymbol, formatMoney } from '@/shared/utils/money'
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import { formatDateMinute, formatDateTime } from '@/shared/utils/time'
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import { formatListingNo } from '@/shared/utils/listingDisplay'
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import { orderHandoffStatusLabel, orderStatusLabel } from '@/shared/utils/statusLabels'
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import TransferDialog from '../components/TransferDialog.vue'
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import QuickReplyDialog from '../components/QuickReplyDialog.vue'
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const currentAdminId = Number(localStorage.getItem('admin_id') || 0)
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const route = useRoute()
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const conversations = ref<ChatConversation[]>([])
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const active = ref<ChatConversation | null>(null)
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const messages = ref<ChatMessage[]>([])
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const orderLoading = ref(false)
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const activeOrder = ref<Order | null>(null)
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const activeHandoffRecords = ref<HandoffRecord[]>([])
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const activePaymentRecords = ref<AdminPayment[]>([])
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const loading = ref(false)
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const messageLoading = ref(false)
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const sending = ref(false)
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const uploading = ref(false)
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const content = ref('')
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const attachments = ref<string[]>([])
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const listRef = ref<HTMLElement | null>(null)
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const fileInputRef = ref<HTMLInputElement | null>(null)
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const filter = ref<'all' | 'mine' | 'unassigned'>('mine')
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const stage = ref<'all' | 'pending' | 'unjoined' | 'handoff' | 'renting' | 'after_sale' | 'ended'>(
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'pending'
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)
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const keyword = ref('')
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const chatCounts = ref<AdminChatCounts>({})
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const transferVisible = ref(false)
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const quickReplyVisible = ref(false)
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const quickReplies = ref<QuickReply[]>([])
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const remarkEditing = ref(false)
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const remarkValue = ref('')
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let searchTimer: ReturnType<typeof setTimeout> | null = null
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const ownershipTabs = [
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{ key: 'mine', label: '我的' },
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{ key: 'all', label: '全部' },
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{ key: 'unassigned', label: '未分配' },
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] as const
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const stageTabs = [
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{ key: 'pending', label: '待处理' },
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{ key: 'unjoined', label: '无订单' },
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{ key: 'handoff', label: '待交接' },
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{ key: 'renting', label: '使用中' },
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{ key: 'after_sale', label: '售后中' },
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{ key: 'ended', label: '已结束' },
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{ key: 'all', label: '全部阶段' },
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] as const
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const activeMembers = computed(() => {
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const participants = active.value?.participants || []
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return participants
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.map(item => {
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const remark = getParticipantRemark()
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const name = remark ? `${remark}(${item.display_name})` : item.display_name
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return `${roleLabel(item.role)}：${name}`
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})
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.join(' / ')
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})
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const canSend = computed(() => content.value.trim() !== '' || attachments.value.length > 0)
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const activeListingCode = computed(() =>
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activeOrder.value
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? formatListingNo(activeOrder.value.listing_no, activeOrder.value.listing_id)
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: '-'
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)
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const latestHandoffRecord = computed(() => activeHandoffRecords.value[0])
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const latestPaymentRecord = computed(() => activePaymentRecords.value[0])
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const hasOrderContext = computed(() => Boolean(active.value?.order_id || active.value?.listing_id))
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const orderDetailLink = computed(() =>
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activeOrder.value
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? {
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path: adminPath(`orders/${activeOrder.value.id}`),
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query: {
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from: 'chat',
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chat_id: String(active.value?.id || ''),
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chat_filter: filter.value,
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chat_stage: stage.value,
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...(keyword.value.trim() ? { chat_keyword: keyword.value.trim() } : {}),
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},
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}
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: ''
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)
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let orderLoadToken = 0
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// 桌面通知
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const desktopNotification = useDesktopNotification('admin')
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function getParticipantRemark() {
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if (!active.value) return ''
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const myParticipant = active.value.participants?.find(
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p => p.participant_type === 'admin' && p.participant_id === currentAdminId
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)
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return myParticipant?.remark || ''
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}
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function handleSSEEvent(event: ChatEvent) {
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if (event.type === 'conversation_updated') {
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loadConversations(false)
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}
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if (event.type === 'conversation_read') {
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// 对方已读：仅当本端仍有未获回执的自己消息时重载，刷新「已读」状态
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if (active.value && event.conversation_id === active.value.id) {
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const isSelfReader = event.reader_type === 'admin' && event.reader_id === currentAdminId
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if (!isSelfReader && messages.value.some(m => m.is_self && !m.is_read)) {
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loadMessages(active.value.id, false)
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}
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}
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}
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if (event.type === 'new_message') {
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const msg = event.message
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if (!msg) return
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const isSelf = msg.sender_type === 'admin' && msg.sender_id === currentAdminId
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if (
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active.value &&
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event.conversation_id === active.value.id &&
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!messages.value.some(m => m.id === msg.id)
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) {
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messages.value = [
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...messages.value,
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{
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id: msg.id,
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conversation_id: msg.conversation_id,
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sender_type: msg.sender_type as ChatMessage['sender_type'],
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sender_id: msg.sender_id,
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sender_role: msg.sender_role as ChatMessage['sender_role'],
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sender_name: msg.sender_name,
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sender_avatar: '',
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is_self: isSelf,
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is_read: false,
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content_type: msg.content_type as ChatMessage['content_type'],
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content: msg.content,
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attachment_urls: msg.attachment_urls || [],
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created_at: msg.created_at,
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},
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]
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nextTick(() => scrollBottom())
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}
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loadConversations(false)
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// 不是自己发送的消息才发送通知；当前正在看的会话且页面前台时会在 notify 内部静默。
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if (!isSelf) {
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desktopNotification.notify(event, active.value?.id ?? null)
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}
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}
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}
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const { onEvent } = useChatSSE('admin', '/api/admin/chats/events')
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onEvent(handleSSEEvent)
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onMounted(async () => {
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// 静默请求通知权限（用户交互后才会弹窗）
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desktopNotification.requestPermissionSilently()
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const routeFilter = firstQueryValue(route.query.chat_filter)
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if (['all', 'mine', 'unassigned'].includes(routeFilter)) {
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filter.value = routeFilter as typeof filter.value
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}
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const routeStage = firstQueryValue(route.query.chat_stage)
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if (stageTabs.some(item => item.key === routeStage)) {
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stage.value = routeStage as typeof stage.value
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}
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keyword.value = firstQueryValue(route.query.chat_keyword)
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await Promise.all([loadConversations(), loadQuickReplies()])
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})
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async function loadConversations(showLoading = true) {
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if (showLoading) loading.value = true
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try {
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const res = await fetchAdminChats(1, 100, {
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filter: filter.value,
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stage: stage.value,
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keyword: keyword.value.trim(),
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})
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conversations.value = res.items
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chatCounts.value = res.counts || {}
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const first = conversations.value[0]
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if (!active.value) {
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const routeChatID = Number(firstQueryValue(route.query.chat_id) || 0)
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if (routeChatID) {
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await openConversationById(routeChatID, false)
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} else if (first) {
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await openConversationById(first.id, false)
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}
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}
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} catch {
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ElMessage.error('会话加载失败')
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} finally {
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loading.value = false
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}
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}
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async function loadQuickReplies() {
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try {
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quickReplies.value = await fetchQuickReplies()
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} catch {
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/* ignore */
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}
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}
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async function openConversation(item: ChatConversation) {
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await openConversationById(item.id)
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}
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async function openConversationById(id: number, refreshList = true) {
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messageLoading.value = true
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try {
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const chat = await fetchAdminChat(id)
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active.value = chat
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void loadOrderContext(chat)
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await loadMessages(id)
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await markAdminChatRead(id)
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if (refreshList) await loadConversations(false)
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remarkEditing.value = false
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remarkValue.value = ''
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attachments.value = []
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} catch {
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ElMessage.error('会话详情加载失败')
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} finally {
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messageLoading.value = false
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}
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}
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async function loadOrderContext(chat: ChatConversation) {
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const token = ++orderLoadToken
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activeOrder.value = null
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activeHandoffRecords.value = []
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activePaymentRecords.value = []
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if (!chat.order_id && !chat.listing_id) {
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orderLoading.value = false
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return
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}
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orderLoading.value = true
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try {
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const resolvedOrder = chat.order_id
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? await fetchAdminOrder(chat.order_id)
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: await fetchAdminLatestOrderByListing(chat.listing_id as number)
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if (token !== orderLoadToken) return
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const handoffRecords = await fetchAdminHandoffRecords(resolvedOrder.id)
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if (token !== orderLoadToken) return
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activeOrder.value = resolvedOrder
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activeHandoffRecords.value = handoffRecords
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fetchAdminPayments({ order_id: String(resolvedOrder.id), page_size: 5, silent: true })
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.then(paymentRecords => {
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if (token === orderLoadToken) activePaymentRecords.value = paymentRecords.items
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})
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.catch(() => {
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if (token === orderLoadToken) activePaymentRecords.value = []
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})
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} catch {
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if (token === orderLoadToken) {
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activeOrder.value = null
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activeHandoffRecords.value = []
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activePaymentRecords.value = []
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}
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} finally {
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if (token === orderLoadToken) orderLoading.value = false
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}
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}
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async function loadMessages(id: number, scroll = true) {
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const res = await fetchAdminChatMessages(id, 1, 100)
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messages.value = res.items
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if (scroll) {
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await nextTick()
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scrollBottom()
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}
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}
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async function handleSend() {
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const text = content.value.trim()
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const imageUrls = [...attachments.value]
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if (!active.value || (!text && imageUrls.length === 0) || sending.value || uploading.value) return
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sending.value = true
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try {
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const sent = await sendAdminChatMessage(active.value.id, text, imageUrls)
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appendMessage(sent)
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content.value = ''
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attachments.value = []
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await loadConversations(false)
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} catch {
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ElMessage.error('发送失败')
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} finally {
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sending.value = false
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}
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}
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function appendMessage(message: ChatMessage) {
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if (messages.value.some(item => item.id === message.id)) return
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messages.value = [...messages.value, message]
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nextTick(() => scrollBottom())
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}
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function pickImages() {
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if (uploading.value || attachments.value.length >= 9) return
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fileInputRef.value?.click()
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}
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async function handleImageChange(event: Event) {
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const input = event.target as HTMLInputElement
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const files = Array.from(input.files || [])
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input.value = ''
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if (files.length === 0) return
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await uploadImages(files)
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}
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async function handlePaste(event: ClipboardEvent) {
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const items = Array.from(event.clipboardData?.items || [])
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const imageFiles = items
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.filter(item => item.type.startsWith('image/'))
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.map(item => item.getAsFile())
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.filter(Boolean) as File[]
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if (imageFiles.length > 0) {
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event.preventDefault()
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await uploadImages(imageFiles)
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}
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}
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async function uploadImages(files: File[]) {
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const slots = 9 - attachments.value.length
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if (slots <= 0) {
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ElMessage.warning('每条消息最多发送 9 张图片')
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return
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}
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uploading.value = true
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try {
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for (const file of files.slice(0, slots)) {
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if (
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!['image/jpeg', 'image/png', 'image/webp'].includes(file.type) ||
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file.size > 25 * 1024 * 1024
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) {
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ElMessage.warning(`${file.name} 不符合图片规则`)
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continue
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}
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const uploaded = await uploadAdminFile(file, 'chat')
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attachments.value.push(uploaded.url)
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}
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if (files.length > slots) {
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ElMessage.warning('每条消息最多发送 9 张图片')
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}
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} catch {
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ElMessage.error('图片上传失败')
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} finally {
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uploading.value = false
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}
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}
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function removeAttachment(index: number) {
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attachments.value.splice(index, 1)
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}
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function handleQuickReplySelect(reply: QuickReply) {
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content.value = reply.content
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quickReplyVisible.value = false
|
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}
|
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function handleFilterChange(val: string) {
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filter.value = val as typeof filter.value
|
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resetActiveConversation()
|
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loadConversations()
|
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}
|
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function handleStageChange(val: string) {
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stage.value = val as typeof stage.value
|
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resetActiveConversation()
|
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loadConversations()
|
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}
|
||
|
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function handleKeywordInput() {
|
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if (searchTimer) clearTimeout(searchTimer)
|
||
searchTimer = setTimeout(() => {
|
||
resetActiveConversation()
|
||
loadConversations()
|
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}, 320)
|
||
}
|
||
|
||
function handleKeywordSearch() {
|
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if (searchTimer) clearTimeout(searchTimer)
|
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resetActiveConversation()
|
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loadConversations()
|
||
}
|
||
|
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function resetActiveConversation() {
|
||
active.value = null
|
||
messages.value = []
|
||
activeOrder.value = null
|
||
activeHandoffRecords.value = []
|
||
activePaymentRecords.value = []
|
||
}
|
||
|
||
function handleTransferSuccess() {
|
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loadConversations(false)
|
||
if (active.value) {
|
||
loadMessages(active.value.id, false)
|
||
}
|
||
}
|
||
|
||
async function startEditRemark() {
|
||
if (!active.value) return
|
||
const myParticipant = active.value.participants?.find(
|
||
p => p.participant_type === 'admin' && p.participant_id === currentAdminId
|
||
)
|
||
remarkValue.value = myParticipant?.remark || active.value.title
|
||
remarkEditing.value = true
|
||
}
|
||
|
||
async function saveRemark() {
|
||
if (!active.value) return
|
||
try {
|
||
await updateChatRemark(active.value.id, remarkValue.value)
|
||
ElMessage.success('备注已更新')
|
||
remarkEditing.value = false
|
||
await fetchAdminChat(active.value.id).then(chat => {
|
||
active.value = chat
|
||
})
|
||
await loadConversations(false)
|
||
} catch {
|
||
ElMessage.error('更新备注失败')
|
||
}
|
||
}
|
||
|
||
function scrollBottom() {
|
||
const el = listRef.value
|
||
if (!el) return
|
||
el.scrollTop = el.scrollHeight
|
||
}
|
||
|
||
function roleLabel(role: string) {
|
||
const map: Record<string, string> = {
|
||
renter: '租客',
|
||
owner: '号主',
|
||
support: '客服',
|
||
customer: '咨询',
|
||
system: '系统',
|
||
admin: '管理员',
|
||
}
|
||
return map[role] || '成员'
|
||
}
|
||
|
||
function senderLabel(item: ChatMessage) {
|
||
if (item.sender_type === 'system') return '系统'
|
||
// 管理员消息特殊标识
|
||
if (item.sender_role === 'admin') {
|
||
return `管理员 · ${item.sender_name}`
|
||
}
|
||
return `${roleLabel(item.sender_role)} · ${item.sender_name}`
|
||
}
|
||
|
||
function getConversationTitle(item: ChatConversation) {
|
||
const myParticipant = item.participants?.find(
|
||
p => p.participant_type === 'admin' && p.participant_id === currentAdminId
|
||
)
|
||
return myParticipant?.remark || item.title
|
||
}
|
||
|
||
function getSupportName(item: ChatConversation) {
|
||
const support = item.participants?.find(p => p.role === 'support')
|
||
return support?.display_name || '未分配'
|
||
}
|
||
|
||
function ownershipCount(key: string) {
|
||
return Number(chatCounts.value.ownership?.[key] || 0)
|
||
}
|
||
|
||
function stageCount(key: string) {
|
||
return Number(chatCounts.value.stages?.[key] || 0)
|
||
}
|
||
|
||
function conversationStageLabel(item: ChatConversation) {
|
||
if (item.unread_count > 0 || item.last_sender_type === 'user') return '待处理'
|
||
if (!item.latest_order_id) return '无订单'
|
||
if (item.latest_order_status === 'pending_handoff') return '待交接'
|
||
if (['renting', 'overdue'].includes(item.latest_order_status || '')) return '使用中'
|
||
if (
|
||
[
|
||
'pending_checkout_confirm',
|
||
'pending_checkout_accept',
|
||
'checkout_disputing',
|
||
'abnormal',
|
||
].includes(item.latest_order_status || '') ||
|
||
(item.latest_refund_status && item.latest_refund_status !== 'none')
|
||
) {
|
||
return '售后中'
|
||
}
|
||
if (['completed', 'cancelled', 'closed'].includes(item.latest_order_status || '')) return '已结束'
|
||
return '跟进中'
|
||
}
|
||
|
||
function conversationStageClass(item: ChatConversation) {
|
||
if (item.unread_count > 0 || item.last_sender_type === 'user') return 'pending'
|
||
if (!item.latest_order_id) return 'unjoined'
|
||
if (item.latest_order_status === 'pending_handoff') return 'handoff'
|
||
if (['renting', 'overdue'].includes(item.latest_order_status || '')) return 'renting'
|
||
if (
|
||
[
|
||
'pending_checkout_confirm',
|
||
'pending_checkout_accept',
|
||
'checkout_disputing',
|
||
'abnormal',
|
||
].includes(item.latest_order_status || '') ||
|
||
(item.latest_refund_status && item.latest_refund_status !== 'none')
|
||
) {
|
||
return 'after-sale'
|
||
}
|
||
if (['completed', 'cancelled', 'closed'].includes(item.latest_order_status || '')) return 'ended'
|
||
return 'normal'
|
||
}
|
||
|
||
function conversationOrderText(item: ChatConversation) {
|
||
if (item.latest_order_no) return item.latest_order_no
|
||
if (item.latest_order_id) return `订单 ${item.latest_order_id}`
|
||
if (item.listing_id) return `发布 ${formatListingNo('', item.listing_id)}`
|
||
return '暂无订单'
|
||
}
|
||
|
||
function amountYuan(cent: unknown) {
|
||
if (cent !== undefined && cent !== null) return centToYuan(Number(cent || 0))
|
||
return 0
|
||
}
|
||
|
||
function money(value: unknown) {
|
||
return formatMoney(Number(value || 0))
|
||
}
|
||
|
||
function moneyCent(value: number) {
|
||
return formatCentWithSymbol(value)
|
||
}
|
||
|
||
function orderRentedAt() {
|
||
return activeOrder.value?.rented_at
|
||
}
|
||
|
||
function orderEstimatedEndAt() {
|
||
if (!activeOrder.value) return undefined
|
||
if (activeOrder.value.estimated_end_at) return activeOrder.value.estimated_end_at
|
||
const rentedAt = orderRentedAt()
|
||
const durationHours = Number(activeOrder.value.estimated_duration_hours || 0)
|
||
if (!rentedAt || durationHours <= 0) return undefined
|
||
return new Date(new Date(rentedAt).getTime() + durationHours * 60 * 60 * 1000).toISOString()
|
||
}
|
||
|
||
function paymentBizTypeLabel(type: string) {
|
||
const map: Record<string, string> = {
|
||
order_pay: '订单支付',
|
||
checkout_refund: '结账退款',
|
||
arbitration_refund: '仲裁退款',
|
||
admin_refund: '人工退款',
|
||
cancel_refund: '取消退款',
|
||
admin_close_refund: '客服关闭退款',
|
||
}
|
||
return map[type] || type
|
||
}
|
||
|
||
function formatHandoffRecordType(type: string) {
|
||
const typeMap: Record<string, string> = {
|
||
owner_handoff: '卖家交接',
|
||
platform_handoff: '客服代交接',
|
||
renter_checkout: '买家结账',
|
||
owner_counter_checkout: '卖家反驳结账',
|
||
platform_checkout_counter: '客服修改结账',
|
||
renter_confirm_checkout: '买家确认结账',
|
||
owner_accept_checkout: '卖家接受结账',
|
||
admin_arbitration: '客服仲裁',
|
||
platform_checkout_dispute_opened: '客服发起结账争议',
|
||
}
|
||
return typeMap[type] || type
|
||
}
|
||
|
||
function firstQueryValue(value: unknown) {
|
||
if (Array.isArray(value)) return typeof value[0] === 'string' ? value[0] : ''
|
||
return typeof value === 'string' ? value : ''
|
||
}
|
||
</script>
|
||
|
||
<template>
|
||
<section class="admin-page">
|
||
<div class="page-head">
|
||
<div>
|
||
<h1>客服会话</h1>
|
||
<p>处理订单三方沟通和平台咨询</p>
|
||
</div>
|
||
<div class="head-right">
|
||
<NotificationSettings scope="admin" />
|
||
<el-button @click="quickReplyVisible = true">快捷回复管理</el-button>
|
||
<el-button :loading="loading" @click="loadConversations()">刷新</el-button>
|
||
</div>
|
||
</div>
|
||
|
||
<div class="chat-workbench">
|
||
<aside class="conversation-pane" v-loading="loading">
|
||
<div class="filter-tabs">
|
||
<el-radio-group v-model="filter" size="small" @change="handleFilterChange">
|
||
<el-radio-button v-for="item in ownershipTabs" :key="item.key" :value="item.key">
|
||
{{ item.label }} {{ ownershipCount(item.key) }}
|
||
</el-radio-button>
|
||
</el-radio-group>
|
||
<div class="stage-tabs">
|
||
<button
|
||
v-for="item in stageTabs"
|
||
:key="item.key"
|
||
type="button"
|
||
:class="{ active: stage === item.key }"
|
||
@click="handleStageChange(item.key)"
|
||
>
|
||
<span>{{ item.label }}</span>
|
||
<em>{{ stageCount(item.key) }}</em>
|
||
</button>
|
||
</div>
|
||
<el-input
|
||
v-model="keyword"
|
||
class="conversation-search"
|
||
clearable
|
||
size="small"
|
||
placeholder="搜索群名 / 订单 / 手机号 / 备注"
|
||
@input="handleKeywordInput"
|
||
@clear="handleKeywordSearch"
|
||
@keyup.enter="handleKeywordSearch"
|
||
/>
|
||
</div>
|
||
<button
|
||
v-for="item in conversations"
|
||
:key="item.id"
|
||
type="button"
|
||
class="conversation-row"
|
||
:class="{ active: active?.id === item.id }"
|
||
@click="openConversation(item)"
|
||
>
|
||
<div class="row-title">
|
||
<strong>{{ getConversationTitle(item) }}</strong>
|
||
<span>{{ formatDateMinute(item.last_message_at || item.created_at) }}</span>
|
||
</div>
|
||
<p>
|
||
{{
|
||
item.last_message_preview ||
|
||
(item.type === 'general_support' ? '客服会话已创建' : '订单群聊已创建')
|
||
}}
|
||
</p>
|
||
<div class="row-tags">
|
||
<span class="stage-tag" :class="conversationStageClass(item)">
|
||
{{ conversationStageLabel(item) }}
|
||
</span>
|
||
<span>{{ conversationOrderText(item) }}</span>
|
||
</div>
|
||
<div class="row-meta">
|
||
<span class="support-name">{{ getSupportName(item) }}</span>
|
||
<em v-if="item.unread_count > 0">{{ item.unread_count }}</em>
|
||
</div>
|
||
</button>
|
||
<el-empty v-if="!loading && conversations.length === 0" description="暂无客服会话" />
|
||
</aside>
|
||
|
||
<main class="message-pane">
|
||
<template v-if="active">
|
||
<header class="message-head">
|
||
<div class="head-title">
|
||
<template v-if="remarkEditing">
|
||
<el-input
|
||
v-model="remarkValue"
|
||
size="small"
|
||
style="width: 200px"
|
||
placeholder="输入备注"
|
||
@keyup.enter="saveRemark"
|
||
/>
|
||
<el-button size="small" type="primary" @click="saveRemark">保存</el-button>
|
||
<el-button size="small" @click="remarkEditing = false">取消</el-button>
|
||
</template>
|
||
<template v-else>
|
||
<h2>
|
||
{{ getConversationTitle(active) }}
|
||
<el-button link size="small" @click="startEditRemark">编辑备注</el-button>
|
||
</h2>
|
||
<p>{{ activeMembers }}</p>
|
||
</template>
|
||
</div>
|
||
<div class="head-actions">
|
||
<el-button size="small" @click="transferVisible = true">转接</el-button>
|
||
<RouterLink v-if="activeOrder" :to="orderDetailLink">
|
||
<el-button size="small">查看订单</el-button>
|
||
</RouterLink>
|
||
</div>
|
||
</header>
|
||
|
||
<div class="message-body" :class="{ 'has-order': hasOrderContext }">
|
||
<div ref="listRef" class="message-list" v-loading="messageLoading">
|
||
<div
|
||
v-for="item in messages"
|
||
:key="item.id"
|
||
class="message-row"
|
||
:class="{
|
||
self: item.is_self,
|
||
system: item.sender_type === 'system',
|
||
admin: item.sender_role === 'admin',
|
||
}"
|
||
>
|
||
<template v-if="item.sender_type === 'system'">
|
||
<div class="system-block">
|
||
<span>{{ item.content }}</span>
|
||
<div v-if="item.attachment_urls.length > 0" class="system-attachments">
|
||
<ChatAttachmentImage
|
||
v-for="url in item.attachment_urls"
|
||
:key="url"
|
||
:source="url"
|
||
admin
|
||
/>
|
||
</div>
|
||
</div>
|
||
</template>
|
||
<template v-else>
|
||
<small :class="{ 'admin-label': item.sender_role === 'admin' }">
|
||
{{ senderLabel(item) }} · {{ formatDateMinute(item.created_at) }}
|
||
</small>
|
||
<p v-if="item.content">{{ item.content }}</p>
|
||
<div v-if="item.attachment_urls.length > 0" class="message-attachments">
|
||
<ChatAttachmentImage
|
||
v-for="url in item.attachment_urls"
|
||
:key="url"
|
||
:source="url"
|
||
admin
|
||
/>
|
||
</div>
|
||
<small v-if="item.is_self" class="read-status" :class="{ read: item.is_read }">
|
||
{{ item.is_read ? '已读' : '未读' }}
|
||
</small>
|
||
</template>
|
||
</div>
|
||
</div>
|
||
|
||
<aside v-if="hasOrderContext" class="order-side-panel" v-loading="orderLoading">
|
||
<template v-if="activeOrder">
|
||
<div class="order-side-head">
|
||
<span>{{ activeOrder.order_no }}</span>
|
||
<strong>{{ activeListingCode }}</strong>
|
||
<p>
|
||
{{ activeOrder.title }} · {{ activeOrder.server_region }} /
|
||
{{ activeOrder.login_platform }}
|
||
</p>
|
||
</div>
|
||
|
||
<div class="order-side-metrics">
|
||
<div>
|
||
<span>订单状态</span>
|
||
<strong>{{ orderStatusLabel(activeOrder.status) }}</strong>
|
||
</div>
|
||
<div>
|
||
<span>交接状态</span>
|
||
<strong>{{ orderHandoffStatusLabel(activeOrder) }}</strong>
|
||
</div>
|
||
<div>
|
||
<span>订单金额</span>
|
||
<strong>¥{{ money(amountYuan(activeOrder.rent_amount_cent)) }}</strong>
|
||
</div>
|
||
<div>
|
||
<span>押金</span>
|
||
<strong>¥{{ money(amountYuan(activeOrder.deposit_amount_cent)) }}</strong>
|
||
</div>
|
||
</div>
|
||
|
||
<section class="order-side-section">
|
||
<h3>用户信息</h3>
|
||
<p>商品编号：{{ activeListingCode }}</p>
|
||
<p>租客：{{ activeOrder.renter_phone || activeOrder.renter_id }}</p>
|
||
<p>号主：{{ activeOrder.owner_phone || activeOrder.owner_id }}</p>
|
||
<p>开始：{{ formatDateTime(orderRentedAt(), '未开始') }}</p>
|
||
<p>预计截止：{{ formatDateTime(orderEstimatedEndAt(), '未设置') }}</p>
|
||
</section>
|
||
|
||
<section class="order-side-section">
|
||
<h3>支付与退款</h3>
|
||
<template v-if="latestPaymentRecord">
|
||
<p>
|
||
{{ paymentBizTypeLabel(latestPaymentRecord.biz_type) }} ·
|
||
{{ moneyCent(latestPaymentRecord.amount_cent) }}
|
||
</p>
|
||
<p>
|
||
{{ latestPaymentRecord.provider || '-' }} ·
|
||
{{ latestPaymentRecord.third_order_id }}
|
||
</p>
|
||
<p>{{ formatDateTime(latestPaymentRecord.created_at) }}</p>
|
||
</template>
|
||
<p v-else>暂无支付流水</p>
|
||
</section>
|
||
|
||
<section class="order-side-section">
|
||
<h3>交接记录</h3>
|
||
<template v-if="latestHandoffRecord">
|
||
<strong>{{ formatHandoffRecordType(latestHandoffRecord.type) }}</strong>
|
||
<p>{{ latestHandoffRecord.content }}</p>
|
||
<p>{{ formatDateTime(latestHandoffRecord.created_at) }}</p>
|
||
</template>
|
||
<p v-else>暂无交接记录</p>
|
||
</section>
|
||
</template>
|
||
<el-empty v-else description="暂无订单信息" />
|
||
</aside>
|
||
</div>
|
||
|
||
<footer class="composer">
|
||
<div class="composer-tools">
|
||
<input
|
||
ref="fileInputRef"
|
||
class="hidden-file"
|
||
type="file"
|
||
accept="image/jpeg,image/png,image/webp"
|
||
multiple
|
||
@change="handleImageChange"
|
||
/>
|
||
<el-dropdown trigger="click" @command="handleQuickReplySelect">
|
||
<el-button size="small" text>快捷回复</el-button>
|
||
<template #dropdown>
|
||
<el-dropdown-menu>
|
||
<el-dropdown-item
|
||
v-for="reply in quickReplies"
|
||
:key="reply.id"
|
||
:command="reply"
|
||
>
|
||
<span class="reply-title">{{ reply.title }}</span>
|
||
<span class="reply-preview"
|
||
>{{ reply.content.slice(0, 30)
|
||
}}{{ reply.content.length > 30 ? '...' : '' }}</span
|
||
>
|
||
</el-dropdown-item>
|
||
<el-dropdown-item v-if="quickReplies.length === 0" disabled>
|
||
暂无快捷回复
|
||
</el-dropdown-item>
|
||
</el-dropdown-menu>
|
||
</template>
|
||
</el-dropdown>
|
||
<el-button
|
||
size="small"
|
||
text
|
||
:icon="Picture"
|
||
:loading="uploading"
|
||
:disabled="attachments.length >= 9"
|
||
@click="pickImages"
|
||
>
|
||
图片
|
||
</el-button>
|
||
</div>
|
||
<div v-if="attachments.length > 0" class="pending-attachments">
|
||
<div v-for="(url, index) in attachments" :key="url" class="pending-item">
|
||
<ChatAttachmentImage :source="url" admin />
|
||
<button type="button" class="remove-attachment" @click="removeAttachment(index)">
|
||
<el-icon :size="14"><Close /></el-icon>
|
||
</button>
|
||
</div>
|
||
</div>
|
||
<div class="composer-input">
|
||
<el-input
|
||
v-model="content"
|
||
type="textarea"
|
||
:rows="3"
|
||
maxlength="1000"
|
||
show-word-limit
|
||
placeholder="输入客服回复"
|
||
@keydown.enter.exact.prevent="handleSend"
|
||
@paste="handlePaste"
|
||
/>
|
||
<el-button
|
||
type="primary"
|
||
:loading="sending"
|
||
:disabled="!canSend || uploading"
|
||
@click="handleSend"
|
||
>发送</el-button
|
||
>
|
||
</div>
|
||
</footer>
|
||
</template>
|
||
<el-empty v-else description="请选择会话" />
|
||
</main>
|
||
</div>
|
||
|
||
<TransferDialog
|
||
v-if="active"
|
||
v-model="transferVisible"
|
||
:conversation-id="active.id"
|
||
@success="handleTransferSuccess"
|
||
/>
|
||
|
||
<QuickReplyDialog v-model="quickReplyVisible" @success="loadQuickReplies" />
|
||
</section>
|
||
</template>
|
||
|
||
<style scoped>
|
||
.admin-page {
|
||
display: grid;
|
||
height: 100%;
|
||
min-height: 0;
|
||
grid-template-rows: auto minmax(0, 1fr);
|
||
}
|
||
|
||
.page-head {
|
||
display: flex;
|
||
flex: none;
|
||
align-items: center;
|
||
justify-content: space-between;
|
||
margin-bottom: 16px;
|
||
}
|
||
|
||
.page-head h1 {
|
||
margin: 0;
|
||
font-size: 22px;
|
||
}
|
||
|
||
.page-head p {
|
||
margin: 6px 0 0;
|
||
color: #6b7280;
|
||
}
|
||
|
||
.head-right {
|
||
display: flex;
|
||
align-items: center;
|
||
flex-wrap: wrap;
|
||
gap: 8px;
|
||
}
|
||
|
||
.chat-workbench {
|
||
display: grid;
|
||
min-height: 0;
|
||
grid-template-columns: 330px minmax(0, 1fr);
|
||
overflow: hidden;
|
||
border: 1px solid #e5e7eb;
|
||
border-radius: 8px;
|
||
background: #fff;
|
||
}
|
||
|
||
.conversation-pane {
|
||
min-height: 0;
|
||
overflow-y: auto;
|
||
border-right: 1px solid #e5e7eb;
|
||
background: #f8fafc;
|
||
}
|
||
|
||
.filter-tabs {
|
||
display: grid;
|
||
gap: 10px;
|
||
padding: 10px 12px 12px;
|
||
border-bottom: 1px solid #e5e7eb;
|
||
}
|
||
|
||
.filter-tabs :deep(.el-radio-group) {
|
||
display: flex;
|
||
width: 100%;
|
||
}
|
||
|
||
.filter-tabs :deep(.el-radio-button) {
|
||
flex: 1;
|
||
}
|
||
|
||
.filter-tabs :deep(.el-radio-button__inner) {
|
||
width: 100%;
|
||
padding: 7px 8px;
|
||
}
|
||
|
||
.stage-tabs {
|
||
display: flex;
|
||
flex-wrap: wrap;
|
||
gap: 6px;
|
||
}
|
||
|
||
.stage-tabs button {
|
||
display: inline-flex;
|
||
align-items: center;
|
||
gap: 4px;
|
||
height: 26px;
|
||
padding: 0 8px;
|
||
border: 1px solid #d8dee8;
|
||
border-radius: 999px;
|
||
background: #fff;
|
||
color: #4b5563;
|
||
font-size: 12px;
|
||
font-weight: 700;
|
||
cursor: pointer;
|
||
}
|
||
|
||
.stage-tabs button.active {
|
||
border-color: #3b82f6;
|
||
background: #eff6ff;
|
||
color: #2563eb;
|
||
}
|
||
|
||
.stage-tabs em {
|
||
color: #94a3b8;
|
||
font-style: normal;
|
||
font-weight: 800;
|
||
}
|
||
|
||
.stage-tabs button.active em {
|
||
color: #2563eb;
|
||
}
|
||
|
||
.conversation-search {
|
||
width: 100%;
|
||
}
|
||
|
||
.conversation-row {
|
||
position: relative;
|
||
display: block;
|
||
width: 100%;
|
||
padding: 14px;
|
||
border: 0;
|
||
border-bottom: 1px solid #e5e7eb;
|
||
background: transparent;
|
||
text-align: left;
|
||
}
|
||
|
||
.conversation-row.active {
|
||
background: #eef6ff;
|
||
}
|
||
|
||
.row-title {
|
||
display: flex;
|
||
gap: 10px;
|
||
align-items: center;
|
||
}
|
||
|
||
.row-title strong {
|
||
min-width: 0;
|
||
flex: 1;
|
||
overflow: hidden;
|
||
color: #111827;
|
||
text-overflow: ellipsis;
|
||
white-space: nowrap;
|
||
}
|
||
|
||
.row-title span {
|
||
flex: none;
|
||
color: #9ca3af;
|
||
font-size: 12px;
|
||
}
|
||
|
||
.conversation-row p {
|
||
margin: 8px 24px 0 0;
|
||
overflow: hidden;
|
||
color: #6b7280;
|
||
font-size: 13px;
|
||
text-overflow: ellipsis;
|
||
white-space: nowrap;
|
||
}
|
||
|
||
.row-tags {
|
||
display: flex;
|
||
min-width: 0;
|
||
gap: 6px;
|
||
align-items: center;
|
||
margin-top: 8px;
|
||
}
|
||
|
||
.row-tags span {
|
||
overflow: hidden;
|
||
max-width: 160px;
|
||
padding: 2px 7px;
|
||
border-radius: 999px;
|
||
background: #eef2f7;
|
||
color: #64748b;
|
||
font-size: 11px;
|
||
line-height: 18px;
|
||
text-overflow: ellipsis;
|
||
white-space: nowrap;
|
||
}
|
||
|
||
.row-tags .stage-tag {
|
||
flex: none;
|
||
max-width: none;
|
||
font-weight: 700;
|
||
}
|
||
|
||
.stage-tag.pending {
|
||
background: #fee2e2;
|
||
color: #dc2626;
|
||
}
|
||
|
||
.stage-tag.unjoined {
|
||
background: #fef3c7;
|
||
color: #b45309;
|
||
}
|
||
|
||
.stage-tag.handoff {
|
||
background: #dbeafe;
|
||
color: #2563eb;
|
||
}
|
||
|
||
.stage-tag.renting {
|
||
background: #dcfce7;
|
||
color: #15803d;
|
||
}
|
||
|
||
.stage-tag.after-sale {
|
||
background: #f3e8ff;
|
||
color: #7e22ce;
|
||
}
|
||
|
||
.stage-tag.ended {
|
||
background: #e5e7eb;
|
||
color: #4b5563;
|
||
}
|
||
|
||
.row-meta {
|
||
display: flex;
|
||
align-items: center;
|
||
justify-content: space-between;
|
||
margin-top: 8px;
|
||
}
|
||
|
||
.support-name {
|
||
color: #8a94a6;
|
||
font-size: 12px;
|
||
}
|
||
|
||
.row-meta em {
|
||
min-width: 18px;
|
||
height: 18px;
|
||
padding: 0 5px;
|
||
border-radius: 9px;
|
||
background: #ef4444;
|
||
color: #fff;
|
||
font-size: 11px;
|
||
font-style: normal;
|
||
font-weight: 700;
|
||
line-height: 18px;
|
||
text-align: center;
|
||
}
|
||
|
||
.message-pane {
|
||
display: grid;
|
||
min-width: 0;
|
||
min-height: 0;
|
||
grid-template-rows: auto minmax(0, 1fr) auto;
|
||
}
|
||
|
||
.message-head {
|
||
display: flex;
|
||
align-items: flex-start;
|
||
justify-content: space-between;
|
||
padding: 14px 18px;
|
||
border-bottom: 1px solid #e5e7eb;
|
||
}
|
||
|
||
.head-title {
|
||
flex: 1;
|
||
min-width: 0;
|
||
}
|
||
|
||
.head-title h2 {
|
||
margin: 0;
|
||
font-size: 18px;
|
||
display: flex;
|
||
align-items: center;
|
||
gap: 8px;
|
||
}
|
||
|
||
.head-title p {
|
||
margin: 6px 0 0;
|
||
color: #6b7280;
|
||
font-size: 13px;
|
||
}
|
||
|
||
.head-actions {
|
||
display: flex;
|
||
gap: 8px;
|
||
flex-shrink: 0;
|
||
}
|
||
|
||
.head-actions a {
|
||
text-decoration: none;
|
||
}
|
||
|
||
.message-body {
|
||
display: grid;
|
||
min-width: 0;
|
||
min-height: 0;
|
||
background: #f3f6fa;
|
||
}
|
||
|
||
.message-body.has-order {
|
||
grid-template-columns: minmax(0, 1fr) minmax(330px, 38%);
|
||
}
|
||
|
||
.message-list {
|
||
min-height: 0;
|
||
overflow-y: auto;
|
||
padding: 18px;
|
||
background: #f3f6fa;
|
||
}
|
||
|
||
.order-side-panel {
|
||
min-width: 0;
|
||
overflow-y: auto;
|
||
padding: 16px;
|
||
border-left: 1px solid #e5e7eb;
|
||
background: #f8fafc;
|
||
}
|
||
|
||
.order-side-head,
|
||
.order-side-section {
|
||
padding: 14px;
|
||
border: 1px solid #edf2f7;
|
||
border-radius: 8px;
|
||
background: #fff;
|
||
box-shadow: 0 8px 18px rgba(15, 23, 42, 0.03);
|
||
}
|
||
|
||
.order-side-head {
|
||
display: grid;
|
||
gap: 6px;
|
||
margin-bottom: 12px;
|
||
}
|
||
|
||
.order-side-head span {
|
||
color: #2563eb;
|
||
font-size: 12px;
|
||
font-weight: 700;
|
||
}
|
||
|
||
.order-side-head strong {
|
||
color: #071947;
|
||
font-size: 18px;
|
||
}
|
||
|
||
.order-side-head p,
|
||
.order-side-section p {
|
||
margin: 0;
|
||
color: #7c8aaa;
|
||
font-size: 13px;
|
||
line-height: 1.6;
|
||
}
|
||
|
||
.order-side-metrics {
|
||
display: grid;
|
||
grid-template-columns: repeat(2, minmax(0, 1fr));
|
||
gap: 10px;
|
||
margin-bottom: 12px;
|
||
}
|
||
|
||
.order-side-metrics div {
|
||
display: grid;
|
||
gap: 5px;
|
||
min-width: 0;
|
||
padding: 12px;
|
||
border: 1px solid #edf2f7;
|
||
border-radius: 8px;
|
||
background: #fff;
|
||
}
|
||
|
||
.order-side-metrics span {
|
||
color: #8a94a6;
|
||
font-size: 12px;
|
||
}
|
||
|
||
.order-side-metrics strong {
|
||
overflow: hidden;
|
||
color: #071947;
|
||
font-size: 16px;
|
||
font-weight: 800;
|
||
text-overflow: ellipsis;
|
||
white-space: nowrap;
|
||
}
|
||
|
||
.order-side-section {
|
||
display: grid;
|
||
gap: 8px;
|
||
}
|
||
|
||
.order-side-section + .order-side-section {
|
||
margin-top: 12px;
|
||
}
|
||
|
||
.order-side-section h3 {
|
||
margin: 0;
|
||
color: #071947;
|
||
font-size: 15px;
|
||
}
|
||
|
||
.order-side-section strong {
|
||
color: #071947;
|
||
font-size: 13px;
|
||
}
|
||
|
||
.message-row {
|
||
max-width: 70%;
|
||
margin-bottom: 14px;
|
||
}
|
||
|
||
.message-row.self {
|
||
margin-left: auto;
|
||
text-align: right;
|
||
}
|
||
|
||
.message-row.system {
|
||
max-width: none;
|
||
text-align: center;
|
||
}
|
||
|
||
.system-block {
|
||
display: inline-flex;
|
||
max-width: min(100%, 320px);
|
||
flex-direction: column;
|
||
align-items: center;
|
||
gap: 8px;
|
||
}
|
||
|
||
.system-attachments {
|
||
display: grid;
|
||
justify-items: center;
|
||
gap: 6px;
|
||
}
|
||
|
||
.message-row small {
|
||
display: block;
|
||
margin-bottom: 5px;
|
||
color: #8a94a6;
|
||
}
|
||
|
||
.read-status {
|
||
margin-top: 4px;
|
||
margin-bottom: 0;
|
||
font-size: 11px;
|
||
}
|
||
|
||
.read-status.read {
|
||
color: #67c23a;
|
||
}
|
||
|
||
.message-row p {
|
||
display: inline-block;
|
||
margin: 0;
|
||
padding: 10px 12px;
|
||
border-radius: 8px;
|
||
background: #fff;
|
||
color: #111827;
|
||
line-height: 1.5;
|
||
text-align: left;
|
||
}
|
||
|
||
.message-row.self p {
|
||
background: #dff5eb;
|
||
}
|
||
|
||
.message-row.admin p {
|
||
background: #fff4e6;
|
||
border-left: 3px solid #ff9800;
|
||
}
|
||
|
||
.admin-label {
|
||
color: #ff9800 !important;
|
||
font-weight: 600;
|
||
}
|
||
|
||
.message-attachments {
|
||
display: grid;
|
||
justify-items: start;
|
||
gap: 6px;
|
||
}
|
||
|
||
.message-row.self .message-attachments {
|
||
justify-items: end;
|
||
}
|
||
|
||
.message-row.system span {
|
||
display: inline-block;
|
||
padding: 5px 10px;
|
||
border-radius: 8px;
|
||
background: #e5e7eb;
|
||
color: #6b7280;
|
||
font-size: 12px;
|
||
}
|
||
|
||
.composer {
|
||
border-top: 1px solid #e5e7eb;
|
||
}
|
||
|
||
.composer-tools {
|
||
display: flex;
|
||
gap: 8px;
|
||
align-items: center;
|
||
padding: 8px 14px;
|
||
border-bottom: 1px solid #f0f0f0;
|
||
}
|
||
|
||
.hidden-file {
|
||
display: none;
|
||
}
|
||
|
||
.pending-attachments {
|
||
display: flex;
|
||
gap: 8px;
|
||
padding: 10px 14px 0;
|
||
overflow-x: auto;
|
||
}
|
||
|
||
.pending-item {
|
||
position: relative;
|
||
flex: none;
|
||
}
|
||
|
||
.pending-item :deep(.chat-image-button) {
|
||
width: 84px;
|
||
height: 84px;
|
||
}
|
||
|
||
.pending-item :deep(.chat-image-button img) {
|
||
height: 84px;
|
||
}
|
||
|
||
.remove-attachment {
|
||
position: absolute;
|
||
top: 4px;
|
||
right: 4px;
|
||
display: grid;
|
||
width: 22px;
|
||
height: 22px;
|
||
place-items: center;
|
||
border: 0;
|
||
border-radius: 50%;
|
||
background: rgba(17, 24, 39, 0.72);
|
||
color: #fff;
|
||
cursor: pointer;
|
||
}
|
||
|
||
.composer-input {
|
||
display: grid;
|
||
grid-template-columns: minmax(0, 1fr) 88px;
|
||
gap: 12px;
|
||
align-items: end;
|
||
padding: 14px;
|
||
}
|
||
|
||
.reply-title {
|
||
font-weight: 500;
|
||
margin-right: 8px;
|
||
}
|
||
|
||
.reply-preview {
|
||
color: #9ca3af;
|
||
font-size: 12px;
|
||
}
|
||
</style>
|