yml2213
e010f2ce7e
- 更新所有 admin API 文件导入路径 - 更新所有 features 中 Vue 文件的导入路径 - 修复 ChatAttachmentImage 组件导入 - 修复 auth 模块部分导入路径 剩余 ~190 个类型错误待修复（主要是缺失的模块）
752 lines
19 KiB
Vue
752 lines
19 KiB
Vue
<script setup lang="ts">
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import { computed, nextTick, onMounted, ref } from 'vue'
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import { ElMessage } from 'element-plus'
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import { Close, Picture } from '@element-plus/icons-vue'
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import {
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fetchAdminChat,
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fetchAdminChatMessages,
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fetchAdminChats,
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fetchQuickReplies,
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markAdminChatRead,
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sendAdminChatMessage,
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updateChatRemark,
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type ChatConversation,
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type ChatMessage,
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type QuickReply,
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} from '@/features/chats'
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import { uploadAdminFile } from '@/shared/api/files'
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import ChatAttachmentImage from '@/components/ChatAttachmentImage.vue'
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import { useChatSSE, type ChatEvent } from '@/features/chats/composables/useChatSSE'
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import { formatDateMinute } from '@/utils/time'
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import TransferDialog from './components/TransferDialog.vue'
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import QuickReplyDialog from './components/QuickReplyDialog.vue'
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const currentAdminId = Number(localStorage.getItem('admin_id') || 0)
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const conversations = ref<ChatConversation[]>([])
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const active = ref<ChatConversation | null>(null)
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const messages = ref<ChatMessage[]>([])
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const loading = ref(false)
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const messageLoading = ref(false)
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const sending = ref(false)
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const uploading = ref(false)
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const content = ref('')
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const attachments = ref<string[]>([])
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const listRef = ref<HTMLElement | null>(null)
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const fileInputRef = ref<HTMLInputElement | null>(null)
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const filter = ref<'all' | 'mine' | 'unassigned'>('mine')
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const transferVisible = ref(false)
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const quickReplyVisible = ref(false)
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const quickReplies = ref<QuickReply[]>([])
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const remarkEditing = ref(false)
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const remarkValue = ref('')
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const activeMembers = computed(() => {
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const participants = active.value?.participants || []
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return participants.map(item => {
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const remark = getParticipantRemark(item)
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const name = remark ? `${remark}(${item.display_name})` : item.display_name
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return `${roleLabel(item.role)}：${name}`
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}).join(' / ')
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})
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const canSend = computed(() => content.value.trim() !== '' || attachments.value.length > 0)
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function getParticipantRemark(participant: any) {
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if (!active.value) return ''
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const myParticipant = active.value.participants?.find(
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p => p.participant_type === 'admin' && p.participant_id === currentAdminId
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)
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return myParticipant?.remark || ''
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}
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function handleSSEEvent(event: ChatEvent) {
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if (event.type === 'conversation_updated') {
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loadConversations(false)
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}
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if (event.type === 'new_message' && active.value && event.conversation_id === active.value.id) {
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const msg = event.message
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if (msg && !messages.value.some(m => m.id === msg.id)) {
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messages.value = [...messages.value, {
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id: msg.id,
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conversation_id: msg.conversation_id,
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sender_type: msg.sender_type as ChatMessage['sender_type'],
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sender_id: msg.sender_id,
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sender_role: msg.sender_role as ChatMessage['sender_role'],
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sender_name: msg.sender_name,
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sender_avatar: '',
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is_self: msg.sender_type === 'admin' && msg.sender_id === currentAdminId,
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content_type: msg.content_type as ChatMessage['content_type'],
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content: msg.content,
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attachment_urls: msg.attachment_urls || [],
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created_at: msg.created_at,
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}]
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nextTick(() => scrollBottom())
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}
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}
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}
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const { onEvent } = useChatSSE('admin', '/api/admin/chats/events')
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onEvent(handleSSEEvent)
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onMounted(async () => {
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await Promise.all([loadConversations(), loadQuickReplies()])
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})
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async function loadConversations(showLoading = true) {
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if (showLoading) loading.value = true
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try {
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const res = await fetchAdminChats(1, 100, filter.value)
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conversations.value = res.items
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const first = conversations.value[0]
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if (!active.value && first) {
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await openConversation(first)
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}
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} catch {
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ElMessage.error('会话加载失败')
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} finally {
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loading.value = false
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}
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}
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async function loadQuickReplies() {
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try {
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quickReplies.value = await fetchQuickReplies()
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} catch { /* ignore */ }
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}
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async function openConversation(item: ChatConversation) {
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messageLoading.value = true
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try {
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active.value = await fetchAdminChat(item.id)
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await loadMessages(item.id)
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await markAdminChatRead(item.id)
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await loadConversations(false)
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remarkEditing.value = false
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remarkValue.value = ''
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attachments.value = []
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} catch {
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ElMessage.error('会话详情加载失败')
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} finally {
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messageLoading.value = false
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}
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}
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async function loadMessages(id: number, scroll = true) {
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const res = await fetchAdminChatMessages(id, 1, 100)
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messages.value = res.items
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if (scroll) {
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await nextTick()
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scrollBottom()
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}
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}
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async function handleSend() {
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const text = content.value.trim()
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const imageUrls = [...attachments.value]
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if (!active.value || (!text && imageUrls.length === 0) || sending.value || uploading.value) return
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sending.value = true
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try {
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const sent = await sendAdminChatMessage(active.value.id, text, imageUrls)
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appendMessage(sent)
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content.value = ''
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attachments.value = []
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await loadConversations(false)
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} catch {
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ElMessage.error('发送失败')
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} finally {
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sending.value = false
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}
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}
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function appendMessage(message: ChatMessage) {
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if (messages.value.some(item => item.id === message.id)) return
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messages.value = [...messages.value, message]
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nextTick(() => scrollBottom())
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}
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function pickImages() {
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if (uploading.value || attachments.value.length >= 9) return
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fileInputRef.value?.click()
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}
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async function handleImageChange(event: Event) {
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const input = event.target as HTMLInputElement
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const files = Array.from(input.files || [])
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input.value = ''
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if (files.length === 0) return
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const slots = 9 - attachments.value.length
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if (slots <= 0) {
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ElMessage.warning('每条消息最多发送 9 张图片')
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return
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}
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uploading.value = true
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try {
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for (const file of files.slice(0, slots)) {
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if (!['image/jpeg', 'image/png', 'image/webp'].includes(file.type) || file.size > 25 * 1024 * 1024) {
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ElMessage.warning(`${file.name} 不符合图片规则`)
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continue
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}
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const uploaded = await uploadAdminFile(file, 'chat')
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attachments.value.push(uploaded.url)
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}
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if (files.length > slots) {
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ElMessage.warning('每条消息最多发送 9 张图片')
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}
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} catch {
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ElMessage.error('图片上传失败')
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} finally {
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uploading.value = false
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}
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}
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function removeAttachment(index: number) {
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attachments.value.splice(index, 1)
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}
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function handleQuickReplySelect(reply: QuickReply) {
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content.value = reply.content
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quickReplyVisible.value = false
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}
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function handleFilterChange(val: string) {
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filter.value = val as typeof filter.value
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active.value = null
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messages.value = []
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loadConversations()
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}
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function handleTransferSuccess() {
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loadConversations(false)
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if (active.value) {
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loadMessages(active.value.id, false)
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}
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}
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async function startEditRemark() {
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if (!active.value) return
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const myParticipant = active.value.participants?.find(
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p => p.participant_type === 'admin' && p.participant_id === currentAdminId
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)
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remarkValue.value = myParticipant?.remark || active.value.title
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remarkEditing.value = true
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}
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async function saveRemark() {
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if (!active.value) return
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try {
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await updateChatRemark(active.value.id, remarkValue.value)
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ElMessage.success('备注已更新')
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remarkEditing.value = false
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await fetchAdminChat(active.value.id).then(chat => {
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active.value = chat
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})
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await loadConversations(false)
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} catch {
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ElMessage.error('更新备注失败')
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}
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}
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function scrollBottom() {
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const el = listRef.value
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if (!el) return
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el.scrollTop = el.scrollHeight
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}
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function roleLabel(role: string) {
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const map: Record<string, string> = {
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renter: '租客',
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owner: '号主',
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support: '客服',
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customer: '咨询',
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system: '系统',
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}
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return map[role] || '成员'
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}
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function senderLabel(item: ChatMessage) {
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if (item.sender_type === 'system') return '系统'
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return `${roleLabel(item.sender_role)} · ${item.sender_name}`
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}
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function getConversationTitle(item: ChatConversation) {
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const myParticipant = item.participants?.find(
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p => p.participant_type === 'admin' && p.participant_id === currentAdminId
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)
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return myParticipant?.remark || item.title
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}
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function getSupportName(item: ChatConversation) {
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const support = item.participants?.find(p => p.role === 'support')
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return support?.display_name || '未分配'
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}
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</script>
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<template>
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<section class="admin-page">
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<div class="page-head">
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<div>
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<h1>客服会话</h1>
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<p>处理订单三方沟通和平台咨询</p>
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</div>
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<div class="head-right">
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<el-button @click="quickReplyVisible = true">快捷回复管理</el-button>
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<el-button :loading="loading" @click="loadConversations()">刷新</el-button>
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</div>
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</div>
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<div class="chat-workbench">
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<aside class="conversation-pane" v-loading="loading">
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<div class="filter-tabs">
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<el-radio-group v-model="filter" size="small" @change="handleFilterChange">
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<el-radio-button value="mine">我的会话</el-radio-button>
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<el-radio-button value="all">全部</el-radio-button>
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<el-radio-button value="unassigned">未分配</el-radio-button>
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</el-radio-group>
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</div>
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<button
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v-for="item in conversations"
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:key="item.id"
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type="button"
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class="conversation-row"
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:class="{ active: active?.id === item.id }"
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@click="openConversation(item)"
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>
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<div class="row-title">
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<strong>{{ getConversationTitle(item) }}</strong>
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<span>{{ formatDateMinute(item.last_message_at || item.created_at) }}</span>
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</div>
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<p>{{ item.last_message_preview || (item.type === 'general_support' ? '客服会话已创建' : '订单群聊已创建') }}</p>
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<div class="row-meta">
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<span class="support-name">{{ getSupportName(item) }}</span>
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<em v-if="item.unread_count > 0">{{ item.unread_count }}</em>
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</div>
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</button>
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<el-empty v-if="!loading && conversations.length === 0" description="暂无客服会话" />
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</aside>
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<main class="message-pane">
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<template v-if="active">
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<header class="message-head">
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<div class="head-title">
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<template v-if="remarkEditing">
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<el-input
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v-model="remarkValue"
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size="small"
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style="width: 200px"
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placeholder="输入备注"
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@keyup.enter="saveRemark"
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/>
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<el-button size="small" type="primary" @click="saveRemark">保存</el-button>
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<el-button size="small" @click="remarkEditing = false">取消</el-button>
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</template>
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<template v-else>
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<h2>{{ getConversationTitle(active) }} <el-button link size="small" @click="startEditRemark">编辑备注</el-button></h2>
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<p>{{ activeMembers }}</p>
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</template>
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</div>
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<div class="head-actions">
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<el-button size="small" @click="transferVisible = true">转接</el-button>
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<RouterLink v-if="active.order_id" :to="`/admin/orders/${active.order_id}`">
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<el-button size="small">查看订单</el-button>
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</RouterLink>
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</div>
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</header>
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<div ref="listRef" class="message-list" v-loading="messageLoading">
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<div
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v-for="item in messages"
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:key="item.id"
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class="message-row"
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:class="{ self: item.is_self, system: item.sender_type === 'system' }"
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>
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<template v-if="item.sender_type === 'system'">
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<span>{{ item.content }}</span>
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</template>
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<template v-else>
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<small>{{ senderLabel(item) }} · {{ formatDateMinute(item.created_at) }}</small>
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<p v-if="item.content">{{ item.content }}</p>
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<div v-if="item.attachment_urls.length > 0" class="message-attachments">
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<ChatAttachmentImage
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v-for="url in item.attachment_urls"
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:key="url"
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:source="url"
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admin
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/>
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</div>
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</template>
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</div>
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</div>
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<footer class="composer">
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<div class="composer-tools">
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<input
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ref="fileInputRef"
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class="hidden-file"
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type="file"
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accept="image/jpeg,image/png,image/webp"
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multiple
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@change="handleImageChange"
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>
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<el-dropdown trigger="click" @command="handleQuickReplySelect">
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<el-button size="small" text>快捷回复</el-button>
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<template #dropdown>
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<el-dropdown-menu>
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<el-dropdown-item
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v-for="reply in quickReplies"
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:key="reply.id"
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:command="reply"
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>
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<span class="reply-title">{{ reply.title }}</span>
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<span class="reply-preview">{{ reply.content.slice(0, 30) }}{{ reply.content.length > 30 ? '...' : '' }}</span>
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</el-dropdown-item>
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<el-dropdown-item v-if="quickReplies.length === 0" disabled>
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暂无快捷回复
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</el-dropdown-item>
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</el-dropdown-menu>
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</template>
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</el-dropdown>
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<el-button size="small" text :icon="Picture" :loading="uploading" :disabled="attachments.length >= 9" @click="pickImages">
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图片
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</el-button>
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</div>
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<div v-if="attachments.length > 0" class="pending-attachments">
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<div v-for="(url, index) in attachments" :key="url" class="pending-item">
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<ChatAttachmentImage :source="url" admin />
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<button type="button" class="remove-attachment" @click="removeAttachment(index)">
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<el-icon :size="14"><Close /></el-icon>
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</button>
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</div>
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</div>
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<div class="composer-input">
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<el-input
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v-model="content"
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type="textarea"
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:rows="3"
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maxlength="1000"
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show-word-limit
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placeholder="输入客服回复"
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@keydown.enter.exact.prevent="handleSend"
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/>
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<el-button type="primary" :loading="sending" :disabled="!canSend || uploading" @click="handleSend">发送</el-button>
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</div>
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</footer>
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</template>
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<el-empty v-else description="请选择会话" />
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</main>
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</div>
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<TransferDialog
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v-if="active"
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v-model="transferVisible"
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:conversation-id="active.id"
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@success="handleTransferSuccess"
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/>
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<QuickReplyDialog
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v-model="quickReplyVisible"
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@success="loadQuickReplies"
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/>
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</section>
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</template>
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<style scoped>
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.admin-page {
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display: grid;
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height: 100%;
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min-height: 0;
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grid-template-rows: auto minmax(0, 1fr);
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}
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.page-head {
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display: flex;
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flex: none;
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align-items: center;
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justify-content: space-between;
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margin-bottom: 16px;
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}
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.page-head h1 {
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margin: 0;
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font-size: 22px;
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}
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.page-head p {
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margin: 6px 0 0;
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color: #6b7280;
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}
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.head-right {
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display: flex;
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gap: 8px;
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}
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.chat-workbench {
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display: grid;
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min-height: 0;
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grid-template-columns: 330px minmax(0, 1fr);
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overflow: hidden;
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border: 1px solid #e5e7eb;
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border-radius: 8px;
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background: #fff;
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}
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.conversation-pane {
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min-height: 0;
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overflow-y: auto;
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border-right: 1px solid #e5e7eb;
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background: #f8fafc;
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}
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.filter-tabs {
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padding: 12px;
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border-bottom: 1px solid #e5e7eb;
|
||
}
|
||
|
||
.conversation-row {
|
||
position: relative;
|
||
display: block;
|
||
width: 100%;
|
||
padding: 14px;
|
||
border: 0;
|
||
border-bottom: 1px solid #e5e7eb;
|
||
background: transparent;
|
||
text-align: left;
|
||
}
|
||
|
||
.conversation-row.active {
|
||
background: #eef6ff;
|
||
}
|
||
|
||
.row-title {
|
||
display: flex;
|
||
gap: 10px;
|
||
align-items: center;
|
||
}
|
||
|
||
.row-title strong {
|
||
min-width: 0;
|
||
flex: 1;
|
||
overflow: hidden;
|
||
color: #111827;
|
||
text-overflow: ellipsis;
|
||
white-space: nowrap;
|
||
}
|
||
|
||
.row-title span {
|
||
flex: none;
|
||
color: #9ca3af;
|
||
font-size: 12px;
|
||
}
|
||
|
||
.conversation-row p {
|
||
margin: 8px 24px 0 0;
|
||
overflow: hidden;
|
||
color: #6b7280;
|
||
font-size: 13px;
|
||
text-overflow: ellipsis;
|
||
white-space: nowrap;
|
||
}
|
||
|
||
.row-meta {
|
||
display: flex;
|
||
align-items: center;
|
||
justify-content: space-between;
|
||
margin-top: 8px;
|
||
}
|
||
|
||
.support-name {
|
||
color: #8a94a6;
|
||
font-size: 12px;
|
||
}
|
||
|
||
.row-meta em {
|
||
min-width: 18px;
|
||
height: 18px;
|
||
padding: 0 5px;
|
||
border-radius: 9px;
|
||
background: #ef4444;
|
||
color: #fff;
|
||
font-size: 11px;
|
||
font-style: normal;
|
||
font-weight: 700;
|
||
line-height: 18px;
|
||
text-align: center;
|
||
}
|
||
|
||
.message-pane {
|
||
display: grid;
|
||
min-width: 0;
|
||
min-height: 0;
|
||
grid-template-rows: auto minmax(0, 1fr) auto;
|
||
}
|
||
|
||
.message-head {
|
||
display: flex;
|
||
align-items: flex-start;
|
||
justify-content: space-between;
|
||
padding: 14px 18px;
|
||
border-bottom: 1px solid #e5e7eb;
|
||
}
|
||
|
||
.head-title {
|
||
flex: 1;
|
||
min-width: 0;
|
||
}
|
||
|
||
.head-title h2 {
|
||
margin: 0;
|
||
font-size: 18px;
|
||
display: flex;
|
||
align-items: center;
|
||
gap: 8px;
|
||
}
|
||
|
||
.head-title p {
|
||
margin: 6px 0 0;
|
||
color: #6b7280;
|
||
font-size: 13px;
|
||
}
|
||
|
||
.head-actions {
|
||
display: flex;
|
||
gap: 8px;
|
||
flex-shrink: 0;
|
||
}
|
||
|
||
.head-actions a {
|
||
text-decoration: none;
|
||
}
|
||
|
||
.message-list {
|
||
min-height: 0;
|
||
overflow-y: auto;
|
||
padding: 18px;
|
||
background: #f3f6fa;
|
||
}
|
||
|
||
.message-row {
|
||
max-width: 70%;
|
||
margin-bottom: 14px;
|
||
}
|
||
|
||
.message-row.self {
|
||
margin-left: auto;
|
||
text-align: right;
|
||
}
|
||
|
||
.message-row.system {
|
||
max-width: none;
|
||
text-align: center;
|
||
}
|
||
|
||
.message-row small {
|
||
display: block;
|
||
margin-bottom: 5px;
|
||
color: #8a94a6;
|
||
}
|
||
|
||
.message-row p {
|
||
display: inline-block;
|
||
margin: 0;
|
||
padding: 10px 12px;
|
||
border-radius: 8px;
|
||
background: #fff;
|
||
color: #111827;
|
||
line-height: 1.5;
|
||
text-align: left;
|
||
}
|
||
|
||
.message-row.self p {
|
||
background: #dff5eb;
|
||
}
|
||
|
||
.message-attachments {
|
||
display: grid;
|
||
justify-items: start;
|
||
gap: 6px;
|
||
}
|
||
|
||
.message-row.self .message-attachments {
|
||
justify-items: end;
|
||
}
|
||
|
||
.message-row.system span {
|
||
display: inline-block;
|
||
padding: 5px 10px;
|
||
border-radius: 8px;
|
||
background: #e5e7eb;
|
||
color: #6b7280;
|
||
font-size: 12px;
|
||
}
|
||
|
||
.composer {
|
||
border-top: 1px solid #e5e7eb;
|
||
}
|
||
|
||
.composer-tools {
|
||
display: flex;
|
||
gap: 8px;
|
||
align-items: center;
|
||
padding: 8px 14px;
|
||
border-bottom: 1px solid #f0f0f0;
|
||
}
|
||
|
||
.hidden-file {
|
||
display: none;
|
||
}
|
||
|
||
.pending-attachments {
|
||
display: flex;
|
||
gap: 8px;
|
||
padding: 10px 14px 0;
|
||
overflow-x: auto;
|
||
}
|
||
|
||
.pending-item {
|
||
position: relative;
|
||
flex: none;
|
||
}
|
||
|
||
.pending-item :deep(.chat-image-button) {
|
||
width: 84px;
|
||
height: 84px;
|
||
}
|
||
|
||
.pending-item :deep(.chat-image-button img) {
|
||
height: 84px;
|
||
}
|
||
|
||
.remove-attachment {
|
||
position: absolute;
|
||
top: 4px;
|
||
right: 4px;
|
||
display: grid;
|
||
width: 22px;
|
||
height: 22px;
|
||
place-items: center;
|
||
border: 0;
|
||
border-radius: 50%;
|
||
background: rgba(17, 24, 39, 0.72);
|
||
color: #fff;
|
||
cursor: pointer;
|
||
}
|
||
|
||
.composer-input {
|
||
display: grid;
|
||
grid-template-columns: minmax(0, 1fr) 88px;
|
||
gap: 12px;
|
||
align-items: end;
|
||
padding: 14px;
|
||
}
|
||
|
||
.reply-title {
|
||
font-weight: 500;
|
||
margin-right: 8px;
|
||
}
|
||
|
||
.reply-preview {
|
||
color: #9ca3af;
|
||
font-size: 12px;
|
||
}
|
||
</style>
|