yml2213andClaude Opus 4.8
4f4f71f251
- 用户会话列表(ListConversations)过滤 status=active,死群不再堆在列表 - 未读统计(CountUnreadMessages)排除 archived 会话,消除消不掉的红点 - 数据完整保留,客服后台与历史记录查看不受影响,保留纠纷证据链 Co-Authored-By: Claude Opus 4.8 (1M context) <noreply@anthropic.com>
422 lines
13 KiB
Go
422 lines
13 KiB
Go
package chat
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import (
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"context"
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"errors"
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"fmt"
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"gorm.io/gorm"
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"gorm.io/gorm/clause"
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"hfb_sys/backend/internal/model"
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"strconv"
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"time"
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)
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type conversationRow struct {
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ID uint64
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OrderID *uint64
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ListingID *uint64
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LatestOrderID *uint64
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LatestOrderNo string
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LatestOrderStatus string
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LatestHandoffStatus string
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LatestRefundStatus string
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Type string
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Title string
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Status string
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Role string
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LastMessageID *uint64
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LastMessagePreview string
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LastMessageAt *time.Time
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LastSenderType string
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LastSenderID uint64
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LastSenderRole string
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UnreadCount int64
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CreatedAt time.Time
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UpdatedAt time.Time
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}
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func (r *Repository) conversationQuery(ctx context.Context, principal Principal) *gorm.DB {
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return r.db.WithContext(ctx).Table("chat_conversations AS c").
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Select(`c.id, c.order_id, c.listing_id, c.type, c.title, c.status, c.last_message_id,
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c.last_message_preview, c.last_message_at, c.created_at, c.updated_at, cp.role,
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(
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SELECT COUNT(1)
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FROM chat_messages AS cm
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WHERE cm.conversation_id = c.id
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AND NOT (cm.sender_type = ? AND cm.sender_id = ?)
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AND (cp.last_read_at IS NULL OR cm.created_at > cp.last_read_at)
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) AS unread_count`, principal.Type, principal.ID).
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Joins("JOIN chat_participants AS cp ON cp.conversation_id = c.id").
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Where("cp.participant_type = ? AND cp.participant_id = ?", principal.Type, principal.ID)
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}
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func (r *Repository) CountUnreadMessages(ctx context.Context, principal Principal) (int64, error) {
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var total int64
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err := r.db.WithContext(ctx).Table("chat_messages AS cm").
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Joins("JOIN chat_participants AS cp ON cp.conversation_id = cm.conversation_id").
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Joins("JOIN chat_conversations AS c ON c.id = cm.conversation_id").
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Where("cp.participant_type = ? AND cp.participant_id = ?", principal.Type, principal.ID).
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Where("c.status = ?", "active").
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Where("NOT (cm.sender_type = ? AND cm.sender_id = ?)", principal.Type, principal.ID).
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Where("(cp.last_read_at IS NULL OR cm.created_at > cp.last_read_at)").
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Count(&total).Error
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return total, err
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}
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func (r *Repository) findParticipant(tx *gorm.DB, principal Principal, conversationID uint64, lock bool) (*model.ChatParticipant, error) {
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var participant model.ChatParticipant
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db := tx
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if lock {
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db = db.Clauses(clause.Locking{Strength: "UPDATE"})
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}
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err := db.Where("conversation_id = ? AND participant_type = ? AND participant_id = ?", conversationID, principal.Type, principal.ID).
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First(&participant).Error
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if err != nil {
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if errors.Is(err, gorm.ErrRecordNotFound) {
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return nil, ErrPermissionDenied
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}
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return nil, err
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}
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return &participant, nil
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}
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func (r *Repository) participants(ctx context.Context, conversationID uint64) ([]ParticipantDTO, error) {
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var rows []model.ChatParticipant
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if err := r.db.WithContext(ctx).Where("conversation_id = ?", conversationID).Order("id ASC").Find(&rows).Error; err != nil {
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return nil, err
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}
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userNames, userAvatars, adminNames, err := r.participantNames(ctx, rows)
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if err != nil {
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return nil, err
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}
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items := make([]ParticipantDTO, 0, len(rows))
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for _, row := range rows {
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name := "系统"
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avatar := ""
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if row.ParticipantType == "user" {
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name = userNames[row.ParticipantID]
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avatar = userAvatars[row.ParticipantID]
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}
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if row.ParticipantType == "admin" {
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name = adminNames[row.ParticipantID]
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}
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items = append(items, ParticipantDTO{
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ID: row.ID,
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ConversationID: row.ConversationID,
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ParticipantType: row.ParticipantType,
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ParticipantID: row.ParticipantID,
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Role: row.Role,
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DisplayName: fallbackName(row.ParticipantType, row.ParticipantID, name),
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AvatarURL: avatar,
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LastReadAt: row.LastReadAt,
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JoinedAt: row.JoinedAt,
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})
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}
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return items, nil
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}
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func (r *Repository) toMessageDTOs(ctx context.Context, principal Principal, rows []model.ChatMessage) ([]MessageDTO, error) {
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userIDs := make([]uint64, 0)
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adminIDs := make([]uint64, 0)
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conversationIDSet := make(map[uint64]struct{})
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for _, row := range rows {
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if row.SenderType == "user" && row.SenderID > 0 {
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userIDs = append(userIDs, row.SenderID)
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}
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if row.SenderType == "admin" && row.SenderID > 0 {
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adminIDs = append(adminIDs, row.SenderID)
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}
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conversationIDSet[row.ConversationID] = struct{}{}
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}
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userNames, userAvatars, err := r.userNames(ctx, userIDs)
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if err != nil {
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return nil, err
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}
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adminNames, err := r.adminNames(ctx, adminIDs)
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if err != nil {
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return nil, err
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}
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// 加载相关会话的参与者已读时间，用于推导「自己发出的消息」是否已被对方读取。
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readParticipants, err := r.conversationReadParticipants(ctx, conversationIDSet)
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if err != nil {
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return nil, err
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}
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items := make([]MessageDTO, 0, len(rows))
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for _, row := range rows {
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name := "系统"
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avatar := ""
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if row.SenderType == "user" {
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name = userNames[row.SenderID]
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avatar = userAvatars[row.SenderID]
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}
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if row.SenderType == "admin" {
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name = adminNames[row.SenderID]
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// 如果角色是 "admin"（不是 participant 的管理员），在名字后添加标识
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if row.SenderRole == "admin" {
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name = name + " (管理员)"
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}
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}
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isSelf := row.SenderType == principal.Type && row.SenderID == principal.ID
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items = append(items, MessageDTO{
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ID: row.ID,
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ConversationID: row.ConversationID,
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SenderType: row.SenderType,
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SenderID: row.SenderID,
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SenderRole: row.SenderRole,
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SenderName: fallbackName(row.SenderType, row.SenderID, name),
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SenderAvatar: avatar,
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IsSelf: isSelf,
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// 仅对自己发出的消息计算已读：是否已被所有其他参与者读取。
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IsRead: isSelf && messageReadByOthers(readParticipants[row.ConversationID], row),
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ContentType: row.ContentType,
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Content: row.Content,
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AttachmentURLS: decodeStringList(row.AttachmentURLS),
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CreatedAt: row.CreatedAt,
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})
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}
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return items, nil
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}
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type readParticipant struct {
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ParticipantType string
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ParticipantID uint64
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LastReadAt *time.Time
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}
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// conversationReadParticipants 批量加载若干会话的参与者已读时间。
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func (r *Repository) conversationReadParticipants(ctx context.Context, ids map[uint64]struct{}) (map[uint64][]readParticipant, error) {
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result := make(map[uint64][]readParticipant)
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if len(ids) == 0 {
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return result, nil
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}
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idList := make([]uint64, 0, len(ids))
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for id := range ids {
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idList = append(idList, id)
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}
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type row struct {
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ConversationID uint64
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ParticipantType string
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ParticipantID uint64
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LastReadAt *time.Time
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}
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var rows []row
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if err := r.db.WithContext(ctx).Table("chat_participants").
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Select("conversation_id, participant_type, participant_id, last_read_at").
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Where("conversation_id IN ?", idList).
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Find(&rows).Error; err != nil {
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return nil, err
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}
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for _, rw := range rows {
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result[rw.ConversationID] = append(result[rw.ConversationID], readParticipant{
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ParticipantType: rw.ParticipantType,
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ParticipantID: rw.ParticipantID,
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LastReadAt: rw.LastReadAt,
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})
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}
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return result, nil
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}
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// messageReadByOthers 采用「全部已读」语义：所有其他参与者的 last_read_at 均不早于该消息时间。
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// 1对1 即对方已读；群聊需所有其他成员都已读。无其他参与者时返回 false。
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func messageReadByOthers(participants []readParticipant, msg model.ChatMessage) bool {
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others := 0
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for _, p := range participants {
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// 排除发送者本人
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if p.ParticipantType == msg.SenderType && p.ParticipantID == msg.SenderID {
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continue
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}
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others++
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if p.LastReadAt == nil || p.LastReadAt.Before(msg.CreatedAt) {
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return false
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}
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}
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return others > 0
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}
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func (r *Repository) participantNames(ctx context.Context, rows []model.ChatParticipant) (map[uint64]string, map[uint64]string, map[uint64]string, error) {
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userIDs := make([]uint64, 0)
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adminIDs := make([]uint64, 0)
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for _, row := range rows {
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if row.ParticipantType == "user" {
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userIDs = append(userIDs, row.ParticipantID)
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}
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if row.ParticipantType == "admin" {
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adminIDs = append(adminIDs, row.ParticipantID)
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}
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}
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userNames, userAvatars, err := r.userNames(ctx, userIDs)
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if err != nil {
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return nil, nil, nil, err
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}
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adminNames, err := r.adminNames(ctx, adminIDs)
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if err != nil {
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return nil, nil, nil, err
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}
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return userNames, userAvatars, adminNames, nil
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}
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func (r *Repository) userNames(ctx context.Context, ids []uint64) (map[uint64]string, map[uint64]string, error) {
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names := map[uint64]string{}
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avatars := map[uint64]string{}
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if len(ids) == 0 {
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return names, avatars, nil
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}
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var users []model.User
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if err := r.db.WithContext(ctx).Where("id IN ?", uniqueIDs(ids)).Find(&users).Error; err != nil {
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return nil, nil, err
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}
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for _, user := range users {
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name := user.Nickname
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if name == "" {
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name = user.Phone
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}
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names[user.ID] = name
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avatars[user.ID] = user.AvatarURL
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}
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return names, avatars, nil
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}
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func (r *Repository) adminNames(ctx context.Context, ids []uint64) (map[uint64]string, error) {
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names := map[uint64]string{}
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if len(ids) == 0 {
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return names, nil
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}
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var admins []model.AdminUser
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if err := r.db.WithContext(ctx).Where("id IN ?", uniqueIDs(ids)).Find(&admins).Error; err != nil {
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return nil, err
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}
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for _, admin := range admins {
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name := admin.Nickname
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if name == "" {
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name = admin.Username
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}
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names[admin.ID] = name
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}
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return names, nil
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}
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func (row conversationRow) toDTO(participants []ParticipantDTO) ConversationDTO {
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return ConversationDTO{
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ID: row.ID,
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OrderID: row.OrderID,
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ListingID: row.ListingID,
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LatestOrderID: row.LatestOrderID,
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LatestOrderNo: row.LatestOrderNo,
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LatestOrderStatus: row.LatestOrderStatus,
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LatestHandoffStatus: row.LatestHandoffStatus,
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LatestRefundStatus: row.LatestRefundStatus,
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Type: row.Type,
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Title: row.Title,
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Status: row.Status,
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Role: row.Role,
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Participants: participants,
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LastMessageID: row.LastMessageID,
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LastMessagePreview: row.LastMessagePreview,
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LastMessageAt: row.LastMessageAt,
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LastSenderType: row.LastSenderType,
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LastSenderID: row.LastSenderID,
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LastSenderRole: row.LastSenderRole,
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UnreadCount: row.UnreadCount,
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CreatedAt: row.CreatedAt,
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UpdatedAt: row.UpdatedAt,
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}
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}
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func defaultSupportAdminID(tx *gorm.DB) uint64 {
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if supportID := configuredDefaultSupportAdminID(tx); supportID > 0 {
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return supportID
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}
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adminIDs, err := supportAdminIDs(tx)
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if err != nil || len(adminIDs) == 0 {
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return 0
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}
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// 未配置默认客服时，按当前会话负载选择客服角色中最空闲的一位。
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type adminLoad struct {
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AdminID uint64
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Count int64
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}
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var loads []adminLoad
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tx.Table("chat_participants AS cp").
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Select("cp.participant_id AS admin_id, COUNT(*) AS count").
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Where("cp.participant_type = ? AND cp.role = ? AND cp.participant_id IN ?", "admin", "support", adminIDs).
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Group("cp.participant_id").
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Scan(&loads)
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loadMap := make(map[uint64]int64)
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for _, l := range loads {
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loadMap[l.AdminID] = l.Count
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}
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// 找到负载最少的客服
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var minLoad int64 = -1
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var selectedID uint64
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for _, id := range adminIDs {
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count := loadMap[id]
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if minLoad < 0 || count < minLoad {
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minLoad = count
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selectedID = id
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}
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}
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if selectedID > 0 {
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return selectedID
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}
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return 0
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}
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func configuredDefaultSupportAdminID(tx *gorm.DB) uint64 {
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var cfg model.SystemConfig
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if err := tx.Where("`key` = ?", "chat.default_support_admin_id").First(&cfg).Error; err == nil {
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id, parseErr := strconv.ParseUint(cfg.Value, 10, 64)
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if parseErr == nil && id > 0 && adminIsSupport(tx, id) {
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return id
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}
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}
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return 0
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}
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func supportAdminIDs(tx *gorm.DB) ([]uint64, error) {
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var adminIDs []uint64
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err := tx.Table("admin_users AS au").
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Joins("JOIN admin_user_roles AS aur ON aur.admin_user_id = au.id").
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Joins("JOIN roles AS r ON r.id = aur.role_id").
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Where("au.status = ? AND r.code = ?", "active", defaultSupportRoleCode).
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Order("CASE au.support_status WHEN 'online' THEN 0 WHEN 'busy' THEN 1 ELSE 2 END, au.id ASC").
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Pluck("au.id", &adminIDs).Error
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return adminIDs, err
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}
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func adminIsSupport(tx *gorm.DB, id uint64) bool {
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var count int64
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if err := tx.Table("admin_users AS au").
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Joins("JOIN admin_user_roles AS aur ON aur.admin_user_id = au.id").
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Joins("JOIN roles AS r ON r.id = aur.role_id").
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Where("au.id = ? AND au.status = ? AND r.code = ?", id, "active", defaultSupportRoleCode).
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Count(&count).Error; err != nil {
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return false
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}
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return count > 0
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}
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func orderConversationTitle(order model.RentalOrder) string {
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if order.OrderNo == "" {
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return fmt.Sprintf("订单群聊 #%d", order.ID)
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}
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return "订单群聊 " + order.OrderNo
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}
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func fallbackName(participantType string, id uint64, name string) string {
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if name != "" {
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return name
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}
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switch participantType {
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case "admin":
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return "客服"
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case "system":
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return "系统"
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default:
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return fmt.Sprintf("用户%d", id)
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}
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}
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func uniqueIDs(ids []uint64) []uint64 {
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seen := map[uint64]bool{}
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result := make([]uint64, 0, len(ids))
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for _, id := range ids {
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if id == 0 || seen[id] {
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continue
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}
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seen[id] = true
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result = append(result, id)
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}
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return result
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}
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