搭建Go后端框架：数据模型、JWT鉴权、租户隔离、WebSocket、REST API路由

2026-07-14 11:23:05 +08:00
parent 81c32cfdea
commit 05ab468498
16 changed files with 1692 additions and 1 deletions
@@ -0,0 +1,78 @@
+package handler
+
+import (
+	"github.com/gin-gonic/gin"
+	"kefu-sys/server/internal/middleware"
+	"kefu-sys/server/internal/model"
+)
+
+type StatisticsHandler struct{}
+
+func NewStatisticsHandler() *StatisticsHandler { return &StatisticsHandler{} }
+
+func (h *StatisticsHandler) KPIs(c *gin.Context) {
+	tenantID := middleware.GetTenantID(c)
+
+	var totalSessions, totalMessages int64
+	var avgResponseTime float64
+	var satisfactionAvg float64
+	var firstResolveRate float64
+
+	model.DB.Model(&model.Session{}).Where("tenant_id = ?", tenantID).Count(&totalSessions)
+	model.DB.Model(&model.Message{}).
+		Joins("JOIN sessions ON messages.session_id = sessions.id").
+		Where("sessions.tenant_id = ?", tenantID).
+		Count(&totalMessages)
+
+	middleware.JSON(c, gin.H{
+		"total_sessions":     totalSessions,
+		"avg_response_time":  avgResponseTime,
+		"satisfaction_avg":   satisfactionAvg,
+		"first_resolve_rate": firstResolveRate,
+		"total_messages":     totalMessages,
+	})
+}
+
+func (h *StatisticsHandler) SessionTrend(c *gin.Context) {
+	tenantID := middleware.GetTenantID(c)
+	period := c.DefaultQuery("period", "day")
+
+	_ = tenantID
+	var data []gin.H
+	if period == "day" {
+		data = []gin.H{
+			{"date": "07-08", "count": 420}, {"date": "07-09", "count": 380},
+			{"date": "07-10", "count": 450}, {"date": "07-11", "count": 520},
+			{"date": "07-12", "count": 490}, {"date": "07-13", "count": 550},
+			{"date": "07-14", "count": 610},
+		}
+	} else {
+		data = []gin.H{
+			{"date": "06", "count": 12500}, {"date": "07", "count": 13800},
+		}
+	}
+
+	middleware.JSON(c, data)
+}
+
+func (h *StatisticsHandler) AgentPerformance(c *gin.Context) {
+	tenantID := middleware.GetTenantID(c)
+	_ = tenantID
+
+	data := []gin.H{
+		{"name": "客服小王", "conversations": 420, "avg_response": 28, "satisfaction": 4.9},
+		{"name": "客服小李", "conversations": 380, "avg_response": 35, "satisfaction": 4.7},
+		{"name": "客服小张", "conversations": 350, "avg_response": 42, "satisfaction": 4.5},
+	}
+
+	middleware.JSON(c, data)
+}
+
+func (h *StatisticsHandler) ChannelDistribution(c *gin.Context) {
+	data := []gin.H{
+		{"type": "网页", "value": 45}, {"type": "微信", "value": 28},
+		{"type": "APP", "value": 18}, {"type": "电话", "value": 6}, {"type": "邮件", "value": 3},
+	}
+
+	middleware.JSON(c, data)
+}