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完成客服工作台闭环

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yml2213
2026-07-15 10:49:52 +08:00
parent 8cff2a5824
commit 1d31c9eba3
12 changed files with 727 additions and 235 deletions
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web/src/services/api.ts
+28 -8
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@@ -1,13 +1,24 @@
import { get, post, getList } from './request'
import { get, post, put, getList } from './request'
export interface LoginParams { username: string; password: string }
export interface LoginResult { token: string; user_id: number; tenant_id: number; nickname: string; role: string }
export interface Session {
id: number; tenant_id: number; channel_id: number; customer_id: number; agent_id: number | null
status: string; priority: string; satisfaction_score: number | null; created_at: string; ended_at: string | null
id: number; tenant_id: number; channel_id: number; customer_id: number; agent_id: number | null
status: string; priority: string; unread_count: number; satisfaction_score: number | null; created_at: string; ended_at: string | null
}
export interface Message {
id: number; session_id: number; sender_type: 'visitor' | 'agent'; sender_id: number | null
content: string; type: 'text' | 'image'; seq: number; sent_at: string
}
export interface SessionEvent {
id: number; session_id: number; operator_id: number; action: string; detail: string; created_at: string
}
export interface AvailableAgent { id: number; nickname: string; status: string }
export interface Customer {
id: number; tenant_id: number; name: string; phone: string; email: string; tags: string
source: string; status: string; conversation_count: number; last_contact_at: string
@@ -35,23 +46,32 @@ export interface StatisticsKpis {
export const login = (params: LoginParams) => post<LoginResult>('/login', params)
// Sessions
export const getSessions = (params?: { status?: string; priority?: string; page?: number }) => {
export const getSessions = (params?: { status?: string; priority?: string; page?: number; pageSize?: number }) => {
const search = new URLSearchParams()
if (params?.status) search.set('status', params.status)
if (params?.priority) search.set('priority', params.priority)
if (params?.page) search.set('page', String(params.page))
if (params?.page) search.set('page', String(params.page))
if (params?.pageSize) search.set('pageSize', String(params.pageSize))
return getList<Session>(`/sessions?${search}`)
}
export const getSession = (id: number) => get<{ session: Session; messages: unknown[] }>(`/sessions/${id}`)
export const getSession = (id: number) => get<{ session: Session; messages: Message[]; events: SessionEvent[]; pending_count: number }>(`/sessions/${id}`)
export const assignSession = (id: number, agentId: number) => post(`/sessions/${id}/assign`, { agent_id: agentId })
export const claimSession = (id: number) => post(`/sessions/${id}/assign`, {})
export const transferSession = (id: number, agentId: number) => post(`/sessions/${id}/transfer`, { agent_id: agentId })
export const endSession = (id: number, reason: string) => post(`/sessions/${id}/end?reason=${reason}`, {})
export const updateSessionPriority = (id: number, priority: 'normal' | 'urgent') => put(`/sessions/${id}/priority?priority=${priority}`, {})
export const markSessionRead = (id: number) => post(`/sessions/${id}/read`, {})
export const addSessionNote = (id: number, content: string) => post<SessionEvent>(`/sessions/${id}/notes`, { content })
export const sendSessionMessage = (id: number, content: string, type: 'text' | 'image' = 'text') => post<Message>(`/sessions/${id}/messages`, { content, type })
export const getAvailableAgents = () => get<AvailableAgent[]>('/agents/available')
// Customers
export const getCustomers = (params?: { search?: string; status?: string; page?: number }) => {
export const getCustomers = (params?: { search?: string; status?: string; page?: number; pageSize?: number }) => {
const search = new URLSearchParams()
if (params?.search) search.set('search', params.search)
if (params?.status) search.set('status', params.status)
if (params?.page) search.set('page', String(params.page || 1))
if (params?.page) search.set('page', String(params.page || 1))
if (params?.pageSize) search.set('pageSize', String(params.pageSize))
return getList<Customer>(`/customers?${search}`)
}