diff --git a/server/cmd/seed/main.go b/server/cmd/seed/main.go
new file mode 100644
index 0000000..60d583c
--- /dev/null
+++ b/server/cmd/seed/main.go
@@ -0,0 +1,130 @@
+package main
+
+import (
+	"log"
+	"time"
+
+	"golang.org/x/crypto/bcrypt"
+
+	"kefu-sys/server/internal/config"
+	"kefu-sys/server/internal/model"
+)
+
+func main() {
+	cfg := config.Load()
+	model.InitDB(cfg.Database.DSN())
+
+	seed()
+	log.Println("种子数据填充完成")
+}
+
+func seed() {
+	hash, _ := bcrypt.GenerateFromPassword([]byte("password123"), bcrypt.DefaultCost)
+	pwd := string(hash)
+
+	// Plans
+	plans := []model.Plan{
+		{Name: "基础版", PriceMonthly: 299, Seats: 2, StorageDays: 30, KBLimit: 50, Status: "active", Features: `{"stats":"basic","api":false,"channels":["web"],"brand":false}`},
+		{Name: "专业版", PriceMonthly: 699, Seats: 10, StorageDays: 180, KBLimit: 500, Status: "active", Features: `{"stats":"advanced","api":true,"channels":["web","wechat","app"],"brand":true}`},
+		{Name: "企业版", PriceMonthly: 1999, Seats: 50, StorageDays: 0, KBLimit: 0, Status: "active", Features: `{"stats":"custom","api":true,"channels":["all"],"brand":true,"dedicated":true}`},
+	}
+	model.DB.Create(&plans)
+
+	// Tenants
+	now := time.Now()
+	tenants := []model.Tenant{
+		{Name: "赵六科技", PlanID: &plans[2].ID, SeatCount: 30, ExpireAt: now.AddDate(1, 0, 0), Status: "normal", ContactName: "赵总", ContactPhone: "13800001111", ContactEmail: "zhao@tech.com"},
+		{Name: "李四商贸", PlanID: &plans[1].ID, SeatCount: 10, ExpireAt: now.AddDate(0, 6, 0), Status: "normal", ContactName: "李经理", ContactPhone: "13900002222", ContactEmail: "li@trade.com"},
+		{Name: "王五集团", PlanID: &plans[2].ID, SeatCount: 50, ExpireAt: now.AddDate(0, 0, 7), Status: "expiring", ContactName: "王总", ContactPhone: "13700003333", ContactEmail: "wang@group.com"},
+		{Name: "孙八信息", PlanID: &plans[0].ID, SeatCount: 2, ExpireAt: now.AddDate(1, 0, 0), Status: "suspended", ContactName: "孙经理", ContactPhone: "13600004444", ContactEmail: "sun@info.com"},
+		{Name: "周九科技", PlanID: &plans[1].ID, SeatCount: 8, ExpireAt: now.AddDate(0, -1, 0), Status: "expired", ContactName: "周总", ContactPhone: "13500005555", ContactEmail: "zhou@tech.com"},
+	}
+	model.DB.Create(&tenants)
+
+	// Platform admin
+	model.DB.Create(&model.User{
+		TenantID: 0, Role: "platform_admin", Username: "platform_admin", PasswordHash: pwd, Nickname: "平台管理员", Status: "online",
+	})
+
+	// Tenant 1 users
+	model.DB.Create(&model.User{
+		TenantID: tenants[0].ID, Role: "admin", Username: "admin", PasswordHash: pwd, Nickname: "赵总(管理员)", Status: "online",
+	})
+	model.DB.Create(&model.User{
+		TenantID: tenants[0].ID, Role: "supervisor", Username: "supervisor", PasswordHash: pwd, Nickname: "客服主管", Status: "online",
+	})
+	agent1 := model.User{TenantID: tenants[0].ID, Role: "agent", Username: "agent1", PasswordHash: pwd, Nickname: "客服小王", Status: "online"}
+	agent2 := model.User{TenantID: tenants[0].ID, Role: "agent", Username: "agent2", PasswordHash: pwd, Nickname: "客服小李", Status: "online"}
+	agent3 := model.User{TenantID: tenants[0].ID, Role: "agent", Username: "agent3", PasswordHash: pwd, Nickname: "客服小张", Status: "online"}
+	model.DB.Create(&[]model.User{agent1, agent2, agent3})
+
+	// Tenant 2 users
+	model.DB.Create(&model.User{
+		TenantID: tenants[1].ID, Role: "admin", Username: "litrade_admin", PasswordHash: pwd, Nickname: "李经理", Status: "online",
+	})
+	model.DB.Create(&model.User{
+		TenantID: tenants[1].ID, Role: "agent", Username: "litrade_agent1", PasswordHash: pwd, Nickname: "客服小李2", Status: "online",
+	})
+
+	// Channels for Tenant 1
+	channels := []model.Channel{
+		{TenantID: tenants[0].ID, Type: "web", Name: "网页聊天", Status: "enabled", ScriptCode: `<script src="https://cs.example.com/widget.js" data-id="WK_8a3f2e"></script>`},
+		{TenantID: tenants[0].ID, Type: "wechat", Name: "微信公众号", Status: "enabled"},
+		{TenantID: tenants[0].ID, Type: "app", Name: "APP内嵌", Status: "disabled"},
+	}
+	model.DB.Create(&channels)
+
+	// Customers
+	customers := []model.Customer{
+		{TenantID: tenants[0].ID, Name: "张三", Phone: "138****8888", Email: "zhang@example.com", Tags: `["VIP客户","新客户"]`, Source: "网页", Status: "online", ConversationCount: 12},
+		{TenantID: tenants[0].ID, Name: "李四", Phone: "139****7777", Email: "li@example.com", Tags: `["活跃"]`, Source: "微信", Status: "offline", ConversationCount: 8},
+		{TenantID: tenants[0].ID, Name: "王五", Phone: "137****6666", Email: "wang@example.com", Tags: `["企业客户","VIP客户"]`, Source: "APP", Status: "busy", ConversationCount: 25},
+		{TenantID: tenants[0].ID, Name: "赵六科技", Phone: "136****5555", Email: "zhao@tech.com", Tags: `["企业客户"]`, Source: "网页", Status: "online", ConversationCount: 6},
+		{TenantID: tenants[0].ID, Name: "钱七", Phone: "135****4444", Tags: `["沉默"]`, Source: "邮件", Status: "offline", ConversationCount: 3},
+		{TenantID: tenants[0].ID, Name: "孙八", Phone: "134****3333", Email: "sun@example.com", Tags: `["新客户","活跃"]`, Source: "网页", Status: "online", ConversationCount: 2},
+	}
+	model.DB.Create(&customers)
+
+	// Sessions
+	sessions := []model.Session{
+		{TenantID: tenants[0].ID, ChannelID: channels[0].ID, CustomerID: customers[0].ID, AgentID: &agent1.ID, Status: "active", Priority: "urgent"},
+		{TenantID: tenants[0].ID, ChannelID: channels[1].ID, CustomerID: customers[1].ID, AgentID: &agent2.ID, Status: "active", Priority: "normal"},
+		{TenantID: tenants[0].ID, ChannelID: channels[0].ID, CustomerID: customers[2].ID, AgentID: nil, Status: "waiting", Priority: "normal"},
+		{TenantID: tenants[0].ID, ChannelID: channels[0].ID, CustomerID: customers[3].ID, AgentID: &agent3.ID, Status: "ended", Priority: "normal", SatisfactionScore: ptr(5)},
+		{TenantID: tenants[0].ID, ChannelID: channels[0].ID, CustomerID: customers[4].ID, AgentID: &agent1.ID, Status: "ended", Priority: "normal", SatisfactionScore: ptr(4)},
+	}
+	model.DB.Create(&sessions)
+
+	// Messages
+	messages := []model.Message{
+		{SessionID: sessions[0].ID, SenderType: "visitor", SenderID: &customers[0].ID, Content: "你好，我的订单怎么还没发货？", Type: "text", Seq: 1, SentAt: now},
+		{SessionID: sessions[0].ID, SenderType: "agent", SenderID: &agent1.ID, Content: "您好，请提供一下您的订单号，我帮您查看", Type: "text", Seq: 2, SentAt: now},
+		{SessionID: sessions[0].ID, SenderType: "visitor", SenderID: &customers[0].ID, Content: "订单号 AB20260714001", Type: "text", Seq: 3, SentAt: now},
+	}
+	model.DB.Create(&messages)
+
+	// Knowledge categories & entries
+	cats := []model.Category{
+		{TenantID: tenants[0].ID, Name: "产品常见问题"},
+		{TenantID: tenants[0].ID, Name: "售后服务"},
+		{TenantID: tenants[0].ID, Name: "技术支持"},
+		{TenantID: tenants[0].ID, Name: "快捷回复模板"},
+	}
+	model.DB.Create(&cats)
+	entries := []model.KnowledgeEntry{
+		{TenantID: tenants[0].ID, CategoryID: cats[0].ID, Title: "如何修改登录密码", Content: "登录后在右上角头像→个人设置→修改密码", Status: "published", UsageCount: 156},
+		{TenantID: tenants[0].ID, CategoryID: cats[0].ID, Title: "支持哪些支付方式", Content: "支持微信支付、支付宝、银行转账", Status: "published", UsageCount: 98},
+		{TenantID: tenants[0].ID, CategoryID: cats[1].ID, Title: "退货流程说明", Content: "在线申请→审核→寄回→退款，全程3-5个工作日", Status: "published", UsageCount: 45},
+		{TenantID: tenants[0].ID, CategoryID: cats[2].ID, Title: "API接口文档", Content: "开发者文档请访问 docs.example.com/api", Status: "draft", UsageCount: 0},
+		{TenantID: tenants[0].ID, CategoryID: cats[3].ID, Title: "欢迎语模板", Content: "您好！欢迎来到客服云，请问有什么可以帮您的？", Status: "published", UsageCount: 230},
+	}
+	model.DB.Create(&entries)
+
+	// Announcements
+	model.DB.Create(&[]model.Announcement{
+		{Title: "系统维护通知", Content: "平台将于7月20日 02:00-04:00 进行例行维护", Status: "published"},
+		{Title: "新功能上线", Content: "知识库批量导入功能已上线", Status: "published"},
+	})
+}
+
+func ptr[T any](v T) *T { return &v }
diff --git a/web/src/pages/agent/Customers.tsx b/web/src/pages/agent/Customers.tsx
index 8c40fa5..1088755 100644
--- a/web/src/pages/agent/Customers.tsx
+++ b/web/src/pages/agent/Customers.tsx
@@ -1,30 +1,7 @@
-import { useState } from 'react'
-import { Table, Input, Select, Tag, Drawer, Button, Space, Badge, Descriptions, Tabs, Empty } from 'antd'
+import { useState, useEffect } from 'react'
+import { Table, Input, Select, Tag, Drawer, Button, Space, Badge, Descriptions, Empty, message } from 'antd'
 import { SearchOutlined, PhoneOutlined, MailOutlined, EditOutlined, PlusOutlined } from '@ant-design/icons'
-
-interface Customer {
-  id: string
-  name: string
-  phone: string
-  email: string
-  tags: string[]
-  status: 'online' | 'offline' | 'busy'
-  source: string
-  conversationCount: number
-  satisfaction: number
-  pending: number
-  lastContact: string
-}
-
-const mockCustomers: Customer[] = [
-  { id: '1', name: '张三', phone: '138****8888', email: 'zhang@example.com', tags: ['VIP客户', '新客户'], status: 'online', source: '网页', conversationCount: 12, satisfaction: 4.8, pending: 0, lastContact: '2026-07-14 10:32' },
-  { id: '2', name: '李四', phone: '139****7777', email: 'li@example.com', tags: ['活跃'], status: 'offline', source: '微信', conversationCount: 8, satisfaction: 4.5, pending: 2, lastContact: '2026-07-14 09:15' },
-  { id: '3', name: '王五', phone: '137****6666', email: 'wang@example.com', tags: ['企业客户', 'VIP客户'], status: 'busy', source: 'APP', conversationCount: 25, satisfaction: 4.2, pending: 1, lastContact: '2026-07-14 11:00' },
-  { id: '4', name: '赵六科技', phone: '136****5555', email: 'zhao@tech.com', tags: ['企业客户'], status: 'online', source: '网页', conversationCount: 6, satisfaction: 4.9, pending: 0, lastContact: '2026-07-13 16:45' },
-  { id: '5', name: '钱七', phone: '135****4444', email: '', tags: ['沉默'], status: 'offline', source: '邮件', conversationCount: 3, satisfaction: 3.5, pending: 0, lastContact: '2026-07-10 14:20' },
-  { id: '6', name: '孙八', phone: '134****3333', email: 'sun@example.com', tags: ['新客户', '活跃'], status: 'online', source: '网页', conversationCount: 2, satisfaction: 0, pending: 3, lastContact: '2026-07-14 10:30' },
-  { id: '7', name: '周九', phone: '133****2222', email: 'zhou@example.com', tags: ['VIP客户'], status: 'busy', source: '微信', conversationCount: 18, satisfaction: 4.7, pending: 0, lastContact: '2026-07-14 09:50' },
-]
+import { getCustomers, type Customer } from '@/services/api'
 
 const statusMap: Record<string, { color: string; text: string }> = {
   online: { color: 'green', text: '在线' },
@@ -33,140 +10,100 @@ const statusMap: Record<string, { color: string; text: string }> = {
 }
 
 const tagColors: Record<string, string> = {
-  'VIP客户': 'gold',
-  '新客户': 'blue',
-  '活跃': 'green',
-  '沉默': 'default',
-  '企业客户': 'purple',
+  'VIP客户': 'gold', '新客户': 'blue', '活跃': 'green', '沉默': 'default', '企业客户': 'purple',
 }
 
 const Customers = () => {
+  const [customers, setCustomers] = useState<Customer[]>([])
+  const [loading, setLoading] = useState(true)
+  const [total, setTotal] = useState(0)
+  const [page, setPage] = useState(1)
   const [search, setSearch] = useState('')
-  const [tagFilter, setTagFilter] = useState<string[]>([])
   const [statusFilter, setStatusFilter] = useState<string[]>([])
-  const [sourceFilter, setSourceFilter] = useState<string[]>([])
   const [selectedCustomer, setSelectedCustomer] = useState<Customer | null>(null)
   const [drawerOpen, setDrawerOpen] = useState(false)
 
-  const filtered = mockCustomers.filter(c => {
-    if (search && !c.name.includes(search) && !c.phone.includes(search) && !c.email.includes(search)) return false
-    if (tagFilter.length > 0 && !tagFilter.some(t => c.tags.includes(t))) return false
-    if (statusFilter.length > 0 && !statusFilter.includes(c.status)) return false
-    if (sourceFilter.length > 0 && !sourceFilter.includes(c.source)) return false
-    return true
-  })
+  useEffect(() => {
+    loadCustomers()
+  }, [page, search, statusFilter])
+
+  const loadCustomers = async () => {
+    setLoading(true)
+    try {
+      const res = await getCustomers({ search, status: statusFilter[0], page })
+      setCustomers(res.list)
+      setTotal(res.total)
+    } catch {
+      setCustomers([])
+    } finally {
+      setLoading(false)
+    }
+  }
+
+  const parseTags = (tagsStr: string): string[] => {
+    try { return JSON.parse(tagsStr) } catch { return [] }
+  }
 
   const columns = [
-    { title: '客户名称', dataIndex: 'name', key: 'name', render: (text: string, record: Customer) => <span className="text-sm font-medium text-neutral-800 cursor-pointer hover:text-blue-500" onClick={() => { setSelectedCustomer(record); setDrawerOpen(true) }}>{text}</span> },
+    { title: '客户名称', dataIndex: 'name', key: 'name', render: (text: string, record: Customer) => (
+      <span className="text-sm font-medium text-neutral-800 cursor-pointer hover:text-blue-500" onClick={() => { setSelectedCustomer(record); setDrawerOpen(true) }}>{text}</span>
+    )},
     { title: '联系方式', key: 'contact', render: (_: unknown, record: Customer) => (
       <div className="space-y-0.5">
         {record.phone && <div className="text-xs text-neutral-500"><PhoneOutlined className="mr-1" />{record.phone}</div>}
         {record.email && <div className="text-xs text-neutral-500"><MailOutlined className="mr-1" />{record.email}</div>}
       </div>
     )},
-    { title: '标签', dataIndex: 'tags', key: 'tags', render: (tags: string[]) => (
-      <Space size={4} wrap>{tags.map(t => <Tag key={t} color={tagColors[t] || 'default'} className="text-xs">{t}</Tag>)}</Space>
+    { title: '标签', dataIndex: 'tags', key: 'tags', render: (tags: string) => (
+      <Space size={4} wrap>{parseTags(tags).map((t: string) => <Tag key={t} color={tagColors[t] || 'default'} className="text-xs">{t}</Tag>)}</Space>
     )},
-    { title: '状态', dataIndex: 'status', key: 'status', render: (status: string) => <Badge color={statusMap[status]?.color} text={statusMap[status]?.text} /> },
-    { title: '来源', dataIndex: 'source', key: 'source', render: (text: string) => <span className="text-xs text-neutral-500">{text}</span> },
-    { title: '对话次数', dataIndex: 'conversationCount', key: 'conversationCount', align: 'center' as const },
-    { title: '满意度', dataIndex: 'satisfaction', key: 'satisfaction', align: 'center' as const, render: (v: number) => v > 0 ? <span className="text-green-600 font-medium">{v.toFixed(1)}</span> : <span className="text-neutral-300">-</span> },
-    { title: '待处理', dataIndex: 'pending', key: 'pending', align: 'center' as const, render: (v: number) => v > 0 ? <Badge count={v} size="small" /> : <span className="text-neutral-300">0</span> },
-    { title: '最近联系', dataIndex: 'lastContact', key: 'lastContact', render: (text: string) => <span className="text-xs text-neutral-400">{text}</span> },
+    { title: '状态', dataIndex: 'status', key: 'status', render: (s: string) => <Badge color={statusMap[s]?.color} text={statusMap[s]?.text} /> },
+    { title: '来源', dataIndex: 'source', key: 'source', render: (t: string) => <span className="text-xs text-neutral-500">{t}</span> },
+    { title: '对话次数', dataIndex: 'conversation_count', key: 'conversation_count', align: 'center' as const },
+    { title: '最近联系', dataIndex: 'last_contact_at', key: 'last_contact_at', render: (t: string) => <span className="text-xs text-neutral-400">{t || '-'}</span> },
   ]
 
   return (
     <div className="h-full flex flex-col p-6">
       <div className="flex items-center justify-between mb-4">
         <h2 className="text-lg font-semibold text-neutral-800">客户管理</h2>
-        <Button type="primary" icon={<PlusOutlined />}>新增客户</Button>
+        <Button type="primary" icon={<PlusOutlined />} onClick={() => message.info('新建客户')}>新增客户</Button>
       </div>
 
       <div className="flex gap-3 mb-3 flex-wrap">
-        <Input prefix={<SearchOutlined />} placeholder="搜索客户名称、手机号、邮箱" value={search} onChange={e => setSearch(e.target.value)} className="w-64" allowClear />
-        <Select mode="multiple" placeholder="标签筛选" value={tagFilter} onChange={setTagFilter} className="min-w-32" options={['VIP客户', '新客户', '活跃', '沉默', '企业客户'].map(v => ({ value: v, label: v }))} allowClear />
-        <Select mode="multiple" placeholder="状态筛选" value={statusFilter} onChange={setStatusFilter} className="min-w-28" options={['online', 'offline', 'busy'].map(v => ({ value: v, label: statusMap[v].text }))} allowClear />
-        <Select mode="multiple" placeholder="来源渠道" value={sourceFilter} onChange={setSourceFilter} className="min-w-28" options={['网页', '微信', 'APP', '邮件'].map(v => ({ value: v, label: v }))} allowClear />
+        <Input prefix={<SearchOutlined />} placeholder="搜索客户名称、手机号、邮箱" value={search} onChange={e => { setSearch(e.target.value); setPage(1) }} className="w-64" allowClear />
+        <Select mode="multiple" placeholder="状态筛选" value={statusFilter} onChange={v => { setStatusFilter(v); setPage(1) }} className="min-w-28" options={['online', 'offline', 'busy'].map(v => ({ value: v, label: statusMap[v].text }))} allowClear />
       </div>
 
       <div className="flex-1 bg-white rounded-lg border border-neutral-200 overflow-hidden">
         <Table
-          dataSource={filtered}
+          dataSource={customers}
           columns={columns}
           rowKey="id"
           size="middle"
-          pagination={{ pageSize: 10, showTotal: total => `共 ${total} 个客户` }}
+          loading={loading}
+          pagination={{ current: page, total, pageSize: 10, showTotal: t => `共 ${t} 个客户`, onChange: p => setPage(p) }}
           locale={{ emptyText: <Empty description="暂无客户数据" /> }}
           onRow={record => ({ onClick: () => { setSelectedCustomer(record); setDrawerOpen(true) }, style: { cursor: 'pointer' } })}
         />
       </div>
 
-      <Drawer
-        title="客户详情"
-        open={drawerOpen}
-        onClose={() => setDrawerOpen(false)}
-        width={400}
-        extra={<Button type="primary" icon={<EditOutlined />} size="small">编辑</Button>}
-      >
+      <Drawer title="客户详情" open={drawerOpen} onClose={() => setDrawerOpen(false)} width={400} extra={<Button type="primary" icon={<EditOutlined />} size="small">编辑</Button>}>
         {selectedCustomer && (
-          <Tabs
-            defaultActiveKey="profile"
-            items={[
-              {
-                key: 'profile',
-                label: '基本信息',
-                children: (
-                  <div className="space-y-5">
-                    <div className="flex items-center gap-3 pb-4 border-b border-neutral-100">
-                      <div className="w-12 h-12 rounded-full bg-blue-100 flex items-center justify-center text-blue-500 text-lg font-semibold">{selectedCustomer.name[0]}</div>
-                      <div>
-                        <div className="text-base font-medium text-neutral-800">{selectedCustomer.name}</div>
-                        <div className="text-xs text-neutral-400">{selectedCustomer.source} · 最近 {selectedCustomer.lastContact}</div>
-                      </div>
-                    </div>
-                    <Descriptions column={1} size="small" colon={false}>
-                      <Descriptions.Item label="手机号">{selectedCustomer.phone || '-'}</Descriptions.Item>
-                      <Descriptions.Item label="邮箱">{selectedCustomer.email || '-'}</Descriptions.Item>
-                      <Descriptions.Item label="状态"><Badge color={statusMap[selectedCustomer.status]?.color} text={statusMap[selectedCustomer.status]?.text} /></Descriptions.Item>
-                    </Descriptions>
-                    <div>
-                      <div className="text-xs text-neutral-400 mb-2">标签</div>
-                      <Space size={4} wrap>
-                        {selectedCustomer.tags.map(t => <Tag key={t} color={tagColors[t] || 'default'} closable>{t}</Tag>)}
-                        <Tag className="border-dashed cursor-pointer"><PlusOutlined /> 添加</Tag>
-                      </Space>
-                    </div>
-                    <div>
-                      <div className="text-xs text-neutral-400 mb-2">内部备注</div>
-                      <div className="text-sm text-neutral-600 bg-neutral-50 rounded p-3">
-                        该客户为重要 VIP，需优先响应。上次咨询售后服务，已解决。
-                      </div>
-                    </div>
-                  </div>
-                ),
-              },
-              {
-                key: 'history',
-                label: '对话历史',
-                children: (
-                  <div className="space-y-3">
-                    {[{ date: '2026-07-14 10:30', topic: '订单物流咨询', status: '已结束', satisfaction: 5 },
-                      { date: '2026-07-13 14:20', topic: '退换货流程', status: '已结束', satisfaction: 4 },
-                      { date: '2026-07-12 09:15', topic: '产品使用问题', status: '已结束', satisfaction: 5 },
-                    ].map((h, i) => (
-                      <div key={i} className="p-3 border border-neutral-100 rounded-lg">
-                        <div className="text-sm font-medium text-neutral-700">{h.topic}</div>
-                        <div className="flex justify-between mt-1.5 text-xs text-neutral-400">
-                          <span>{h.date}</span>
-                          <span>{'★'.repeat(h.satisfaction)}</span>
-                        </div>
-                      </div>
-                    ))}
-                  </div>
-                ),
-              },
-            ]}
-          />
+          <div className="space-y-5">
+            <div className="flex items-center gap-3 pb-4 border-b border-neutral-100">
+              <div className="w-12 h-12 rounded-full bg-blue-100 flex items-center justify-center text-blue-500 text-lg font-semibold">{selectedCustomer.name[0]}</div>
+              <div>
+                <div className="text-base font-medium text-neutral-800">{selectedCustomer.name}</div>
+                <div className="text-xs text-neutral-400">{selectedCustomer.source}</div>
+              </div>
+            </div>
+            <Descriptions column={1} size="small" colon={false}>
+              <Descriptions.Item label="手机号">{selectedCustomer.phone || '-'}</Descriptions.Item>
+              <Descriptions.Item label="邮箱">{selectedCustomer.email || '-'}</Descriptions.Item>
+              <Descriptions.Item label="状态"><Badge color={statusMap[selectedCustomer.status]?.color} text={statusMap[selectedCustomer.status]?.text} /></Descriptions.Item>
+            </Descriptions>
+          </div>
         )}
       </Drawer>
     </div>
diff --git a/web/src/pages/agent/Dashboard.tsx b/web/src/pages/agent/Dashboard.tsx
index 5684b05..a3a7266 100644
--- a/web/src/pages/agent/Dashboard.tsx
+++ b/web/src/pages/agent/Dashboard.tsx
@@ -1,186 +1,226 @@
-import { useState } from 'react'
-import { Badge, Input, Tooltip } from 'antd'
+import { useState, useEffect } from 'react'
+import { Input, Spin, message } from 'antd'
 import { SearchOutlined, UserOutlined, StarFilled } from '@ant-design/icons'
+import { useAuth } from '@/stores/auth'
+import { getSessions, getSession, type Session as SessionType } from '@/services/api'
 
-interface Session {
-  id: string
-  name: string
-  avatar?: string
-  lastMessage: string
-  time: string
-  priority: 'urgent' | 'waiting' | 'active'
-  unread: number
+interface SessionDetail {
+  id: number
+  customerName: string
+  phone: string
+  email: string
+  source: string
+  tags: string[]
+  status: string
+  conversationCount: number
+  satisfaction: number
+  note: string
+  messages: { sender: string; content: string; time: string }[]
 }
 
-const mockSessions: Session[] = [
-  { id: '1', name: '张三', lastMessage: '我的订单什么时候发货？', time: '10:32', priority: 'urgent', unread: 3 },
-  { id: '2', name: '李四', lastMessage: '怎么退货啊', time: '10:28', priority: 'active', unread: 0 },
-  { id: '3', name: '王五', lastMessage: '你们这个产品好用吗', time: '10:15', priority: 'active', unread: 1 },
-  { id: '4', name: '赵六科技', lastMessage: '企业版价格能否优惠', time: '09:58', priority: 'waiting', unread: 0 },
-  { id: '5', name: '钱七', lastMessage: '谢谢，问题已解决', time: '09:45', priority: 'active', unread: 0 },
-]
-
-const priorityColors = { urgent: '#dc2626', waiting: '#d97706', active: '#2563eb' }
-const priorityLabels = { urgent: '紧急', waiting: '等待中', active: '进行中' }
+const priorityColors: Record<string, string> = { urgent: '#dc2626', normal: '#d97706', waiting: '#d97706' }
+const priorityLabels: Record<string, string> = { urgent: '紧急', waiting: '等待中', active: '进行中', normal: '进行中' }
 
 const Dashboard = () => {
-  const [selectedId, setSelectedId] = useState<string>('1')
-  const [message, setMessage] = useState('')
+  const { user } = useAuth()
+  const [sessions, setSessions] = useState<SessionType[]>([])
+  const [loading, setLoading] = useState(true)
+  const [selectedId, setSelectedId] = useState<number | null>(null)
+  const [detail, setDetail] = useState<SessionDetail | null>(null)
+  const [detailLoading, setDetailLoading] = useState(false)
+  const [messageInput, setMessageInput] = useState('')
 
-  const selectedSession = mockSessions.find(s => s.id === selectedId)
+  useEffect(() => {
+    loadSessions()
+  }, [])
+
+  const loadSessions = async () => {
+    try {
+      setLoading(true)
+      const res = await getSessions()
+      setSessions(res.list)
+      if (res.list.length > 0 && !selectedId) {
+        setSelectedId(res.list[0].id)
+      }
+    } catch {
+      // fallback to empty
+    } finally {
+      setLoading(false)
+    }
+  }
+
+  useEffect(() => {
+    if (selectedId) {
+      loadDetail(selectedId)
+    }
+  }, [selectedId])
+
+  const loadDetail = async (id: number) => {
+    setDetailLoading(true)
+    try {
+      const res = await getSession(id)
+      const { session } = res.data
+      setDetail({
+        id: session.id,
+        customerName: `客户${session.customer_id}`,
+        phone: '获取中...',
+        email: '',
+        source: '网页',
+        tags: session.priority === 'urgent' ? ['VIP'] : [],
+        status: session.status,
+        conversationCount: 0,
+        satisfaction: session.satisfaction_score || 0,
+        note: '',
+        messages: (res.data as any).messages?.map((m: any) => ({
+          sender: m.sender_type === 'agent' ? `客服(${m.sender_id})` : '客户',
+          content: m.content,
+          time: new Date(m.sent_at).toLocaleTimeString('zh-CN', { hour: '2-digit', minute: '2-digit' }),
+        })) || [],
+      })
+    } catch {
+      message.error('加载会话详情失败')
+    } finally {
+      setDetailLoading(false)
+    }
+  }
+
+  const handleSend = () => {
+    if (!messageInput.trim()) return
+    setMessageInput('')
+    message.info('WebSocket 消息发送（待连接）')
+  }
+
+  if (loading) {
+    return <div className="h-full flex items-center justify-center"><Spin size="large" /></div>
+  }
 
   return (
     <div className="h-full flex">
       {/* 左侧：会话列表 */}
       <div className="w-[300px] flex-shrink-0 border-r border-neutral-200 bg-white flex flex-col">
-        <div className="p-3 border-b border-neutral-100">
-          <Input prefix={<SearchOutlined />} placeholder="搜索会话..." variant="borderless" />
+        <div className="px-3 py-3 border-b border-neutral-100">
+          <div className="text-sm font-medium text-neutral-800">{user?.nickname || '客服'}</div>
+          <div className="text-xs text-neutral-400">在线</div>
         </div>
-        <div className="flex px-3 py-2 gap-2 border-b border-neutral-100">
-          {(['urgent', 'waiting', 'active'] as const).map(p => (
-            <span key={p} className="text-xs px-2 py-0.5 rounded-full cursor-pointer hover:bg-neutral-100" style={{ color: priorityColors[p] }}>
-              {priorityLabels[p]}
-            </span>
-          ))}
+        <div className="p-3 border-b border-neutral-100">
+          <Input prefix={<SearchOutlined />} placeholder="搜索会话..." variant="borderless" size="small" />
         </div>
         <div className="flex-1 overflow-auto">
-          {mockSessions.map(session => (
-            <div
-              key={session.id}
-              className={`px-3 py-2.5 cursor-pointer border-b border-neutral-50 hover:bg-neutral-50 transition-colors ${selectedId === session.id ? 'bg-blue-50' : ''}`}
-              onClick={() => setSelectedId(session.id)}
-            >
-              <div className="flex items-center justify-between">
-                <div className="flex items-center gap-2">
-                  <span className="inline-block w-2 h-2 rounded-full" style={{ backgroundColor: priorityColors[session.priority] }} />
-                  <span className="text-sm font-medium text-neutral-800">{session.name}</span>
-                </div>
-                <div className="flex items-center gap-1">
-                  {session.unread > 0 && <Badge count={session.unread} size="small" />}
-                  <span className="text-xs text-neutral-400">{session.time}</span>
+          {sessions.length === 0 ? (
+            <div className="flex items-center justify-center h-full text-neutral-400 text-sm">暂无会话</div>
+          ) : (
+            sessions.map(s => (
+              <div
+                key={s.id}
+                className={`px-3 py-2.5 cursor-pointer border-b border-neutral-50 hover:bg-neutral-50 transition-colors ${selectedId === s.id ? 'bg-blue-50' : ''}`}
+                onClick={() => setSelectedId(s.id)}
+              >
+                <div className="flex items-center justify-between">
+                  <div className="flex items-center gap-2">
+                    <span className="inline-block w-2 h-2 rounded-full" style={{ backgroundColor: priorityColors[s.priority] || '#2563eb' }} />
+                    <span className="text-sm font-medium text-neutral-800">客户{s.customer_id}</span>
+                  </div>
+                  <span className="text-xs text-neutral-300">{new Date(s.created_at).toLocaleTimeString('zh-CN', { hour: '2-digit', minute: '2-digit' })}</span>
                 </div>
+                <p className="text-xs text-neutral-400 mt-1 truncate pl-4">
+                  <TagBadge status={s.status} priority={s.priority} />
+                </p>
               </div>
-              <p className="text-xs text-neutral-400 mt-1 truncate pl-4">{session.lastMessage}</p>
-            </div>
-          ))}
+            ))
+          )}
         </div>
       </div>
 
       {/* 中间：聊天区 */}
       <div className="flex-1 flex flex-col min-w-0 bg-white">
-        {selectedSession ? (
+        {detail ? (
           <>
             <div className="h-12 px-4 flex items-center justify-between border-b border-neutral-100 flex-shrink-0">
-              <span className="text-sm font-medium text-neutral-800">{selectedSession.name}</span>
+              <span className="text-sm font-medium text-neutral-800">{detail.customerName}</span>
               <div className="flex gap-2">
-                <Tooltip title="转接"><span className="text-neutral-400 cursor-pointer hover:text-neutral-600 text-sm">转接</span></Tooltip>
-                <Tooltip title="结束会话"><span className="text-neutral-400 cursor-pointer hover:text-red-500 text-sm">结束</span></Tooltip>
+                <span className="text-xs text-neutral-400 cursor-pointer hover:text-neutral-600">转接</span>
+                <span className="text-xs text-neutral-400 cursor-pointer hover:text-red-500">结束</span>
               </div>
             </div>
             <div className="flex-1 overflow-auto p-4 flex flex-col gap-3">
-              <div className="flex flex-col items-start">
-                <div className="bg-neutral-100 rounded-lg px-3 py-2 text-sm text-neutral-700 max-w-[70%]">
-                  你好，我想咨询一下订单物流问题
-                </div>
-                <span className="text-xs text-neutral-400 mt-0.5">10:30</span>
-              </div>
-              <div className="flex flex-col items-end">
-                <div className="bg-blue-500 rounded-lg px-3 py-2 text-sm text-white max-w-[70%]">
-                  您好，请提供您的订单号，我帮您查询
-                </div>
-                <span className="text-xs text-neutral-400 mt-0.5">10:31</span>
-              </div>
-              <div className="flex flex-col items-start">
-                <div className="bg-neutral-100 rounded-lg px-3 py-2 text-sm text-neutral-700 max-w-[70%]">
-                  订单号是：AB20260714001
-                </div>
-                <span className="text-xs text-neutral-400 mt-0.5">10:31</span>
-              </div>
-              <div className="flex flex-col items-end">
-                <div className="bg-blue-500 rounded-lg px-3 py-2 text-sm text-white max-w-[70%]">
-                  好的，正在为您查询，请稍候...
-                </div>
-                <span className="text-xs text-neutral-400 mt-0.5">10:32</span>
-              </div>
+              {detailLoading ? (
+                <div className="flex-1 flex items-center justify-center"><Spin /></div>
+              ) : detail.messages.length === 0 ? (
+                <div className="flex-1 flex items-center justify-center text-neutral-400 text-sm">暂无消息</div>
+              ) : (
+                detail.messages.map((msg, i) => (
+                  <div key={i} className={`flex ${msg.sender.startsWith('客服') ? 'justify-start' : 'justify-end'}`}>
+                    <div className={`max-w-[70%] rounded-lg px-3 py-2 text-sm ${msg.sender.startsWith('客服') ? 'bg-neutral-100 text-neutral-700' : 'bg-blue-500 text-white'}`}>
+                      {msg.content}
+                      <div className={`text-xs mt-1 ${msg.sender.startsWith('客服') ? 'text-neutral-400' : 'text-white/60'}`}>{msg.time}</div>
+                    </div>
+                  </div>
+                ))
+              )}
             </div>
             <div className="p-3 border-t border-neutral-100 flex-shrink-0">
               <div className="flex items-center gap-2 bg-neutral-50 rounded-lg px-3 py-2">
                 <input
                   className="flex-1 bg-transparent outline-none text-sm text-neutral-700 placeholder:text-neutral-400"
                   placeholder="输入消息... (Enter 发送)"
-                  value={message}
-                  onChange={e => setMessage(e.target.value)}
-                  onKeyDown={e => {
-                    if (e.key === 'Enter' && message.trim()) {
-                      setMessage('')
-                    }
-                  }}
+                  value={messageInput}
+                  onChange={e => setMessageInput(e.target.value)}
+                  onKeyDown={e => { if (e.key === 'Enter') handleSend() }}
                 />
                 <span className="text-neutral-300 cursor-pointer hover:text-neutral-500">😊</span>
-                <span className="text-neutral-300 cursor-pointer hover:text-neutral-500">📎</span>
               </div>
             </div>
           </>
         ) : (
-          <div className="flex-1 flex items-center justify-center text-neutral-400">
-            选择一个会话开始接待
-          </div>
+          <div className="flex-1 flex items-center justify-center text-neutral-400">选择一个会话</div>
         )}
       </div>
 
       {/* 右侧：客户信息面板 */}
       <div className="w-[300px] flex-shrink-0 border-l border-neutral-200 bg-white overflow-auto">
-        <div className="p-4 border-b border-neutral-100">
-          <div className="flex items-center gap-3">
-            <div className="w-10 h-10 rounded-full bg-blue-100 flex items-center justify-center">
-              <UserOutlined className="text-blue-500" />
+        {detail ? (
+          <div className="p-4 space-y-4">
+            <div className="flex items-center gap-3 pb-3 border-b border-neutral-100">
+              <div className="w-10 h-10 rounded-full bg-blue-100 flex items-center justify-center">
+                <UserOutlined className="text-blue-500" />
+              </div>
+              <div>
+                <div className="text-sm font-medium text-neutral-800">{detail.customerName}</div>
+                <div className="text-xs text-neutral-400">ID: {detail.id}</div>
+              </div>
             </div>
             <div>
-              <div className="text-sm font-medium text-neutral-800">{selectedSession?.name || '访客'}</div>
-              <div className="text-xs text-neutral-400 mt-0.5">网页渠道</div>
-            </div>
-          </div>
-        </div>
-        <div className="p-4 space-y-4">
-          <div>
-            <div className="text-xs text-neutral-400 mb-1.5">标签</div>
-            <div className="flex flex-wrap gap-1">
-              <span className="text-xs px-2 py-0.5 rounded bg-orange-50 text-orange-600">VIP客户</span>
-              <span className="text-xs px-2 py-0.5 rounded bg-blue-50 text-blue-600">新客户</span>
-            </div>
-          </div>
-          <div>
-            <div className="text-xs text-neutral-400 mb-1.5">联系信息</div>
-            <div className="text-sm text-neutral-700 space-y-1">
-              <div>📱 138****8888</div>
-              <div>📧 zhang***@example.com</div>
-            </div>
-          </div>
-          <div>
-            <div className="text-xs text-neutral-400 mb-1.5">统计数据</div>
-            <div className="grid grid-cols-2 gap-2">
-              <div className="bg-neutral-50 rounded p-2 text-center">
-                <div className="text-lg font-semibold text-neutral-800">12</div>
-                <div className="text-xs text-neutral-400">对话次数</div>
+              <div className="text-xs text-neutral-400 mb-1.5">标签</div>
+              <div className="flex flex-wrap gap-1">
+                {detail.tags.map(t => <span key={t} className="text-xs px-2 py-0.5 rounded bg-blue-50 text-blue-600">{t}</span>)}
               </div>
-              <div className="bg-neutral-50 rounded p-2 text-center">
-                <div className="text-lg font-semibold text-green-600 flex items-center justify-center gap-0.5">
-                  4.8 <StarFilled className="text-xs" />
+            </div>
+            <div>
+              <div className="text-xs text-neutral-400 mb-1.5">统计数据</div>
+              <div className="grid grid-cols-2 gap-2">
+                <div className="bg-neutral-50 rounded p-2 text-center">
+                  <div className="text-lg font-semibold text-neutral-800">{detail.conversationCount}</div>
+                  <div className="text-xs text-neutral-400">对话次数</div>
+                </div>
+                <div className="bg-neutral-50 rounded p-2 text-center">
+                  <div className="text-lg font-semibold text-green-600 flex items-center justify-center gap-0.5">
+                    {detail.satisfaction > 0 ? detail.satisfaction : '-'} {detail.satisfaction > 0 && <StarFilled className="text-xs" />}
+                  </div>
+                  <div className="text-xs text-neutral-400">满意度</div>
                 </div>
-                <div className="text-xs text-neutral-400">满意度</div>
               </div>
             </div>
           </div>
-          <div>
-            <div className="text-xs text-neutral-400 mb-1.5">内部备注</div>
-            <div className="text-sm text-neutral-500 bg-neutral-50 rounded p-2">
-              之前咨询过售后问题...
-            </div>
-          </div>
-        </div>
+        ) : null}
       </div>
     </div>
   )
 }
 
+function TagBadge({ status, priority }: { status: string; priority: string }) {
+  const color = status === 'ended' ? '#16a34a' : priorityColors[priority] || '#2563eb'
+  const text = status === 'ended' ? '已结束' : status === 'waiting' ? '等待中' : priorityLabels[priority] || status
+  return <span className="text-xs px-1.5 py-0.5 rounded" style={{ color, backgroundColor: `${color}15` }}>{text}</span>
+}
+
 export default Dashboard