支持可配置的会话自动分配策略

- 租户可设置负载最低或轮询，以及每位坐席最大进行中会话数 - 自动分配按策略过滤在线一线客服，满并发则保持排队 - 系统设置「客服分配规则」页可保存上述配置
2026-07-15 15:07:41 +08:00
parent 9251815695
commit 216ab2c85a
6 changed files with 323 additions and 59 deletions
@@ -0,0 +1,49 @@
+package handler
+
+import (
+	"testing"
+
+	"kefu-sys/server/internal/model"
+)
+
+func TestPickLeastLoadedPrefersFewerSessions(t *testing.T) {
+	a := model.User{ID: 1}
+	b := model.User{ID: 2}
+	c := model.User{ID: 3}
+	candidates := []model.User{a, b, c}
+	counts := map[uint]int64{1: 3, 2: 1, 3: 1}
+	got := pickLeastLoadedAgent(candidates, counts)
+	if got == nil || got.ID != 2 {
+		t.Fatalf("期望 id=2（平局取更小 id），got=%v", got)
+	}
+}
+
+func TestPickRoundRobinAdvances(t *testing.T) {
+	candidates := []model.User{{ID: 10}, {ID: 20}, {ID: 30}}
+	last := uint(10)
+	got := pickRoundRobinAgent(candidates, &last)
+	if got == nil || got.ID != 20 {
+		t.Fatalf("期望下一位 20，got=%v", got)
+	}
+	last = 30
+	got = pickRoundRobinAgent(candidates, &last)
+	if got == nil || got.ID != 10 {
+		t.Fatalf("期望绕回 10，got=%v", got)
+	}
+	got = pickRoundRobinAgent(candidates, nil)
+	if got == nil || got.ID != 10 {
+		t.Fatalf("无游标时期望第一位 10，got=%v", got)
+	}
+}
+
+func TestNormalizeAssignStrategy(t *testing.T) {
+	if normalizeAssignStrategy("round_robin") != assignStrategyRoundRobin {
+		t.Fatal("round_robin")
+	}
+	if normalizeAssignStrategy("") != assignStrategyLeastLoad {
+		t.Fatal("default least_load")
+	}
+	if normalizeAssignStrategy("unknown") != assignStrategyLeastLoad {
+		t.Fatal("unknown -> least_load")
+	}
+}