支持访客实时输入草稿展示与联系方式自动识别
坐席输入框上方显示「对方正在输入」草稿；从草稿/消息提取手机微信邮箱QQ并追加入库，不覆盖已有联系方式。
This commit is contained in:
yml2213
@@ -0,0 +1,177 @@
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package handler
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import (
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"regexp"
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"strings"
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"unicode/utf8"
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"kefu-cloud/server/internal/model"
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"kefu-cloud/server/internal/ws"
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)
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var (
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reMobileCN = regexp.MustCompile(`(?i)(?:手机|电话|联系|号|tel|phone|mobile)?[：:\s]*((?:\+?86[-\s]?)?1[3-9]\d{9})`)
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reMobileStrict = regexp.MustCompile(`(?:^|[^\d])(1[3-9]\d{9})(?:[^\d]|$)`)
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reEmail = regexp.MustCompile(`(?i)[a-z0-9._%+\-]+@[a-z0-9.\-]+\.[a-z]{2,}`)
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// 允许「微信是 xxx / 微信：xxx / 微信号 xxx」等口语写法
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reWechat = regexp.MustCompile(`(?i)(?:微信|微信号|vx|v信|wx)[号]?(?:是|为|：|:|[\s ]+)[\s ]*([a-zA-Z][-_a-zA-Z0-9]{5,19})`)
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reWechatID = regexp.MustCompile(`(?i)\b(wxid_[a-zA-Z0-9]{5,20})\b`)
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reQQ = regexp.MustCompile(`(?i)(?:QQ|扣扣)[号]?(?:是|为|：|:|[\s ]+)[\s ]*([1-9]\d{4,11})`)
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)
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type extractedContact struct {
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Kind string
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Value string
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}
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// extractContactsFromText 从文本中提取联系方式（手机/微信/邮箱/QQ）。
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func extractContactsFromText(text string) []extractedContact {
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text = strings.TrimSpace(text)
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if text == "" {
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return nil
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}
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// 限制扫描长度
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if utf8.RuneCountInString(text) > 2000 {
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text = string([]rune(text)[:2000])
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}
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seen := map[string]bool{}
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var out []extractedContact
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add := func(kind, val string) {
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val = strings.TrimSpace(val)
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if val == "" {
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return
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}
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// 规范化手机号
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if kind == "phone" {
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val = regexp.MustCompile(`[^\d]`).ReplaceAllString(val, "")
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if strings.HasPrefix(val, "86") && len(val) == 13 {
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val = val[2:]
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}
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if len(val) != 11 || val[0] != '1' {
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return
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}
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}
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key := kind + ":" + strings.ToLower(val)
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if seen[key] {
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return
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}
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seen[key] = true
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out = append(out, extractedContact{Kind: kind, Value: val})
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}
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for _, m := range reMobileCN.FindAllStringSubmatch(text, -1) {
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if len(m) > 1 {
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add("phone", m[1])
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}
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}
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for _, m := range reMobileStrict.FindAllStringSubmatch(text, -1) {
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if len(m) > 1 {
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add("phone", m[1])
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}
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}
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for _, m := range reEmail.FindAllString(text, -1) {
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add("email", strings.ToLower(m))
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}
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for _, m := range reWechat.FindAllStringSubmatch(text, -1) {
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if len(m) > 1 {
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add("wechat", m[1])
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}
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}
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for _, m := range reWechatID.FindAllStringSubmatch(text, -1) {
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if len(m) > 1 {
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add("wechat", m[1])
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}
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}
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for _, m := range reQQ.FindAllStringSubmatch(text, -1) {
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if len(m) > 1 {
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add("qq", m[1])
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}
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}
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return out
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}
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// mergeCustomerContacts 将提取结果写入客户联系方式表（已存在则跳过，不覆盖）。
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// 同时：若 customers.phone/email 为空，用第一条补全（兼容旧列表搜索）。
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// 返回新插入的条数。
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func mergeCustomerContacts(tenantID, customerID uint, contacts []extractedContact, source string) (int, []model.CustomerContact) {
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if customerID == 0 || len(contacts) == 0 {
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return 0, nil
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}
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var customer model.Customer
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if err := model.DB.Where("id = ? AND tenant_id = ?", customerID, tenantID).First(&customer).Error; err != nil {
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return 0, nil
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}
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added := 0
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var inserted []model.CustomerContact
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updates := map[string]interface{}{}
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for _, c := range contacts {
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var exists int64
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model.DB.Model(&model.CustomerContact{}).
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Where("customer_id = ? AND kind = ? AND value = ?", customerID, c.Kind, c.Value).
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Count(&exists)
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if exists > 0 {
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continue
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}
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row := model.CustomerContact{
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TenantID: tenantID,
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CustomerID: customerID,
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Kind: c.Kind,
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Value: c.Value,
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Source: source,
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}
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if err := model.DB.Create(&row).Error; err != nil {
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continue
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}
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added++
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inserted = append(inserted, row)
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// 主字段仅在为空时填充，绝不覆盖已有值
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if c.Kind == "phone" && strings.TrimSpace(customer.Phone) == "" && updates["phone"] == nil {
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updates["phone"] = c.Value
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customer.Phone = c.Value
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}
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if c.Kind == "email" && strings.TrimSpace(customer.Email) == "" && updates["email"] == nil {
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updates["email"] = c.Value
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customer.Email = c.Value
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}
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}
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if len(updates) > 0 {
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model.DB.Model(&model.Customer{}).Where("id = ?", customerID).Updates(updates)
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}
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return added, inserted
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}
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func listCustomerContacts(customerID uint) []model.CustomerContact {
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var list []model.CustomerContact
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model.DB.Where("customer_id = ?", customerID).Order("id asc").Find(&list)
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return list
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}
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// onVisitorDraftContacts 草稿文本提取联系方式并通知坐席刷新客户资料。
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func onVisitorDraftContacts(tenantID, customerID, sessionID uint, text string) {
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contacts := extractContactsFromText(text)
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if len(contacts) == 0 {
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return
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}
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n, inserted := mergeCustomerContacts(tenantID, customerID, contacts, "draft")
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if n == 0 {
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return
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}
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// 推送客户资料更新（含全部联系方式）
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var customer model.Customer
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if err := model.DB.First(&customer, customerID).Error; err != nil {
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return
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}
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all := listCustomerContacts(customerID)
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payload, err := ws.NewEvent("customer_updated", sessionID, map[string]interface{}{
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"customer": customer,
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"contacts": all,
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"added_contacts": inserted,
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})
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if err == nil {
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ws.DefaultHub.BroadcastToTenantStaff(tenantID, payload)
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}
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}
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@@ -0,0 +1,28 @@
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package handler
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import "testing"
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func TestExtractContactsFromText(t *testing.T) {
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text := "你好，我微信是 abc_wx_01，手机 13800138000，邮箱 test@example.com QQ：123456"
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got := extractContactsFromText(text)
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kinds := map[string]string{}
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for _, c := range got {
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kinds[c.Kind] = c.Value
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}
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if kinds["phone"] != "13800138000" {
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t.Fatalf("phone: %+v", got)
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}
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if kinds["wechat"] != "abc_wx_01" {
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t.Fatalf("wechat: %+v", got)
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}
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if kinds["email"] != "test@example.com" {
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t.Fatalf("email: %+v", got)
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}
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if kinds["qq"] != "123456" {
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t.Fatalf("qq: %+v", got)
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}
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// 不完整不应误提
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if len(extractContactsFromText("微信 ab")) != 0 {
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t.Fatal("partial wechat should not extract")
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}
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}
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@@ -79,8 +79,13 @@ func (h *CustomerHandler) Get(c *gin.Context) {
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sessionQuery = sessionQuery.Where("agent_id = ?", middleware.GetUserID(c))
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}
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sessionQuery.Order("created_at desc").Limit(20).Find(&sessions)
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contacts := listCustomerContacts(customer.ID)
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middleware.JSON(c, gin.H{"customer": customer, "sessions": sessions})
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middleware.JSON(c, gin.H{
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"customer": customer,
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"sessions": sessions,
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"contacts": contacts,
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})
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}
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func (h *CustomerHandler) Create(c *gin.Context) {
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@@ -5,6 +5,7 @@ import (
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"kefu-cloud/server/internal/config"
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"kefu-cloud/server/internal/middleware"
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"kefu-cloud/server/internal/storage"
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"kefu-cloud/server/internal/ws"
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)
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func SetupRoutes(r *gin.Engine, store storage.ObjectStorage, storageCfg config.StorageConfig) {
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@@ -19,11 +20,13 @@ func SetupRoutes(r *gin.Engine, store storage.ObjectStorage, storageCfg config.S
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channel := NewChannelHandler()
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settings := NewSettingsHandler()
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staff := NewStaffHandler()
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ws := NewWsHandler()
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wsHandler := NewWsHandler()
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widget := NewWidgetHandler()
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upload := NewUploadHandler(store, storageCfg)
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SetImagePublicBase(storageCfg.PublicBase)
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// 访客输入草稿 → 提取联系方式（由 ws 包回调，避免循环依赖）
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ws.ProcessDraftContacts = onVisitorDraftContacts
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api := r.Group("/api")
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@@ -48,7 +51,7 @@ func SetupRoutes(r *gin.Engine, store storage.ObjectStorage, storageCfg config.S
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authRequired.Use(middleware.AuthRequired())
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{
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// WebSocket
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authRequired.GET("/ws", ws.Connect)
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authRequired.GET("/ws", wsHandler.Connect)
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// 上传
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authRequired.POST("/uploads", upload.UploadImage)
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@@ -432,8 +432,18 @@ func (h *WidgetHandler) SendMessage(c *gin.Context) {
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c.JSON(http.StatusInternalServerError, gin.H{"code": 500, "message": "发送失败"})
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return
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}
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// 发送后清空草稿
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_ = model.DB.Model(session).Updates(map[string]interface{}{
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"draft_text": "",
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"draft_updated_at": time.Now(),
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}).Error
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model.DB.Model(&model.Customer{}).Where("id = ? AND tenant_id = ?", session.CustomerID, session.TenantID).Update("last_contact_at", time.Now())
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// 从已发送消息再提取一次联系方式
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if req.Type == "text" {
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go onVisitorDraftContacts(session.TenantID, session.CustomerID, session.ID, content)
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}
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// 仍在排队时尝试自动分配（客服刚上线的场景）
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if session.Status == "waiting" && session.AgentID == nil {
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if _, err := tryAutoAssign(session); err == nil {
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@@ -449,6 +459,13 @@ func (h *WidgetHandler) SendMessage(c *gin.Context) {
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ws.DefaultHub.BroadcastToSession(session.TenantID, session.ID, session.AgentID, payload)
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}
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}
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// 通知坐席清空草稿预览
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if clearPayload, err := ws.NewEvent("input_draft", session.ID, map[string]interface{}{
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"from": "visitor",
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"text": "",
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}); err == nil {
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ws.DefaultHub.BroadcastToTenantStaff(session.TenantID, clearPayload)
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}
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c.JSON(http.StatusOK, gin.H{"code": 0, "data": msg})
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}
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