支持访客实时输入草稿展示与联系方式自动识别

坐席输入框上方显示「对方正在输入」草稿；从草稿/消息提取手机微信邮箱QQ并追加入库，不覆盖已有联系方式。
2026-07-19 00:19:24 +08:00
parent fea5f4acf5
commit 6070cf47dc
11 changed files with 465 additions and 17 deletions
@@ -0,0 +1,177 @@
+package handler
+
+import (
+	"regexp"
+	"strings"
+	"unicode/utf8"
+
+	"kefu-cloud/server/internal/model"
+	"kefu-cloud/server/internal/ws"
+)
+
+var (
+	reMobileCN = regexp.MustCompile(`(?i)(?:手机|电话|联系|号|tel|phone|mobile)?[：:\s]*((?:\+?86[-\s]?)?1[3-9]\d{9})`)
+	reMobileStrict = regexp.MustCompile(`(?:^|[^\d])(1[3-9]\d{9})(?:[^\d]|$)`)
+	reEmail    = regexp.MustCompile(`(?i)[a-z0-9._%+\-]+@[a-z0-9.\-]+\.[a-z]{2,}`)
+	// 允许「微信是 xxx / 微信：xxx / 微信号 xxx」等口语写法
+	reWechat   = regexp.MustCompile(`(?i)(?:微信|微信号|vx|v信|wx)[号]?(?:是|为|：|:|[\s　]+)[\s　]*([a-zA-Z][-_a-zA-Z0-9]{5,19})`)
+	reWechatID = regexp.MustCompile(`(?i)\b(wxid_[a-zA-Z0-9]{5,20})\b`)
+	reQQ       = regexp.MustCompile(`(?i)(?:QQ|扣扣)[号]?(?:是|为|：|:|[\s　]+)[\s　]*([1-9]\d{4,11})`)
+)
+
+type extractedContact struct {
+	Kind  string
+	Value string
+}
+
+// extractContactsFromText 从文本中提取联系方式（手机/微信/邮箱/QQ）。
+func extractContactsFromText(text string) []extractedContact {
+	text = strings.TrimSpace(text)
+	if text == "" {
+		return nil
+	}
+	// 限制扫描长度
+	if utf8.RuneCountInString(text) > 2000 {
+		text = string([]rune(text)[:2000])
+	}
+
+	seen := map[string]bool{}
+	var out []extractedContact
+	add := func(kind, val string) {
+		val = strings.TrimSpace(val)
+		if val == "" {
+			return
+		}
+		// 规范化手机号
+		if kind == "phone" {
+			val = regexp.MustCompile(`[^\d]`).ReplaceAllString(val, "")
+			if strings.HasPrefix(val, "86") && len(val) == 13 {
+				val = val[2:]
+			}
+			if len(val) != 11 || val[0] != '1' {
+				return
+			}
+		}
+		key := kind + ":" + strings.ToLower(val)
+		if seen[key] {
+			return
+		}
+		seen[key] = true
+		out = append(out, extractedContact{Kind: kind, Value: val})
+	}
+
+	for _, m := range reMobileCN.FindAllStringSubmatch(text, -1) {
+		if len(m) > 1 {
+			add("phone", m[1])
+		}
+	}
+	for _, m := range reMobileStrict.FindAllStringSubmatch(text, -1) {
+		if len(m) > 1 {
+			add("phone", m[1])
+		}
+	}
+	for _, m := range reEmail.FindAllString(text, -1) {
+		add("email", strings.ToLower(m))
+	}
+	for _, m := range reWechat.FindAllStringSubmatch(text, -1) {
+		if len(m) > 1 {
+			add("wechat", m[1])
+		}
+	}
+	for _, m := range reWechatID.FindAllStringSubmatch(text, -1) {
+		if len(m) > 1 {
+			add("wechat", m[1])
+		}
+	}
+	for _, m := range reQQ.FindAllStringSubmatch(text, -1) {
+		if len(m) > 1 {
+			add("qq", m[1])
+		}
+	}
+	return out
+}
+
+// mergeCustomerContacts 将提取结果写入客户联系方式表（已存在则跳过，不覆盖）。
+// 同时：若 customers.phone/email 为空，用第一条补全（兼容旧列表搜索）。
+// 返回新插入的条数。
+func mergeCustomerContacts(tenantID, customerID uint, contacts []extractedContact, source string) (int, []model.CustomerContact) {
+	if customerID == 0 || len(contacts) == 0 {
+		return 0, nil
+	}
+	var customer model.Customer
+	if err := model.DB.Where("id = ? AND tenant_id = ?", customerID, tenantID).First(&customer).Error; err != nil {
+		return 0, nil
+	}
+
+	added := 0
+	var inserted []model.CustomerContact
+	updates := map[string]interface{}{}
+
+	for _, c := range contacts {
+		var exists int64
+		model.DB.Model(&model.CustomerContact{}).
+			Where("customer_id = ? AND kind = ? AND value = ?", customerID, c.Kind, c.Value).
+			Count(&exists)
+		if exists > 0 {
+			continue
+		}
+		row := model.CustomerContact{
+			TenantID:   tenantID,
+			CustomerID: customerID,
+			Kind:       c.Kind,
+			Value:      c.Value,
+			Source:     source,
+		}
+		if err := model.DB.Create(&row).Error; err != nil {
+			continue
+		}
+		added++
+		inserted = append(inserted, row)
+
+		// 主字段仅在为空时填充，绝不覆盖已有值
+		if c.Kind == "phone" && strings.TrimSpace(customer.Phone) == "" && updates["phone"] == nil {
+			updates["phone"] = c.Value
+			customer.Phone = c.Value
+		}
+		if c.Kind == "email" && strings.TrimSpace(customer.Email) == "" && updates["email"] == nil {
+			updates["email"] = c.Value
+			customer.Email = c.Value
+		}
+	}
+	if len(updates) > 0 {
+		model.DB.Model(&model.Customer{}).Where("id = ?", customerID).Updates(updates)
+	}
+	return added, inserted
+}
+
+func listCustomerContacts(customerID uint) []model.CustomerContact {
+	var list []model.CustomerContact
+	model.DB.Where("customer_id = ?", customerID).Order("id asc").Find(&list)
+	return list
+}
+
+// onVisitorDraftContacts 草稿文本提取联系方式并通知坐席刷新客户资料。
+func onVisitorDraftContacts(tenantID, customerID, sessionID uint, text string) {
+	contacts := extractContactsFromText(text)
+	if len(contacts) == 0 {
+		return
+	}
+	n, inserted := mergeCustomerContacts(tenantID, customerID, contacts, "draft")
+	if n == 0 {
+		return
+	}
+	// 推送客户资料更新（含全部联系方式）
+	var customer model.Customer
+	if err := model.DB.First(&customer, customerID).Error; err != nil {
+		return
+	}
+	all := listCustomerContacts(customerID)
+	payload, err := ws.NewEvent("customer_updated", sessionID, map[string]interface{}{
+		"customer":       customer,
+		"contacts":       all,
+		"added_contacts": inserted,
+	})
+	if err == nil {
+		ws.DefaultHub.BroadcastToTenantStaff(tenantID, payload)
+	}
+}