新增客户标签库：管理员维护、员工选择

租户级标签 CRUD 与颜色预设；客户打标仅能从库中选择，设置页提供管理入口，列表筛选随标签库动态生成。

web/src/pages/agent/Customers.tsx

@@ -8,8 +8,8 @@ import {
   DeleteOutlined, ExportOutlined, CloseOutlined, GlobalOutlined, MessageOutlined,
 } from '@ant-design/icons'
 import {
-  createCustomer, deleteCustomer, exportCustomersCSV, getCustomer, getCustomers, updateCustomer,
-  type Customer, type Session,
+  createCustomer, deleteCustomer, exportCustomersCSV, getCustomer, getCustomerTags, getCustomers, updateCustomer,
+  type Customer, type CustomerTag, type Session,
 } from '@/services/api'
 import { useAuth } from '@/stores/auth'
 
@@ -19,23 +19,22 @@ const statusMap: Record<string, { color: string; text: string; dot: string }> =
   busy: { color: '#d97706', text: '忙碌', dot: '#d97706' },
 }
 
-const tagOptions = ['VIP客户', '新客户', '活跃', '沉默', '企业客户']
-const filterChips = [
-  { key: 'all', label: '全部' },
-  { key: 'VIP客户', label: 'VIP' },
-  { key: '新客户', label: '新客户' },
-  { key: '活跃', label: '活跃' },
-  { key: '沉默', label: '沉默' },
-]
-
-const tagStyle: Record<string, { bg: string; color: string }> = {
+const tagColorMap: Record<string, { bg: string; color: string }> = {
+  amber: { bg: '#fef3c7', color: '#92400e' },
+  green: { bg: '#f0fdf4', color: '#16a34a' },
+  blue: { bg: '#dbeafe', color: '#2563eb' },
+  cyan: { bg: '#ecfeff', color: '#0891b2' },
+  violet: { bg: '#f3e8ff', color: '#7c3aed' },
+  rose: { bg: '#fff1f2', color: '#e11d48' },
+  orange: { bg: '#fffbeb', color: '#d97706' },
+  slate: { bg: '#f1f5f9', color: '#475569' },
+  // 兼容历史写死名称
   'VIP客户': { bg: '#fef3c7', color: '#92400e' },
   'VIP': { bg: '#fef3c7', color: '#92400e' },
   '新客户': { bg: '#f0fdf4', color: '#16a34a' },
   '活跃': { bg: '#dbeafe', color: '#2563eb' },
   '沉默': { bg: '#fffbeb', color: '#d97706' },
   '企业客户': { bg: '#ecfeff', color: '#0891b2' },
-  '高价值': { bg: '#f1f5f9', color: '#475569' },
 }
 
 /** 浅底深字头像色，对齐效果图 */
@@ -107,8 +106,10 @@ function sessionTopic(s: Session) {
   return map[s.status] || `会话 #${s.id}`
 }
 
-const TagPill = ({ tag }: { tag: string }) => {
-  const s = tagStyle[tag] || { bg: '#f1f5f9', color: '#475569' }
+const TagPill = ({ tag, catalog }: { tag: string; catalog?: CustomerTag[] }) => {
+  const meta = catalog?.find(t => t.name === tag)
+  const byColor = meta?.color ? tagColorMap[meta.color] : undefined
+  const s = byColor || tagColorMap[tag] || { bg: '#f1f5f9', color: '#475569' }
   const label = tag === 'VIP客户' ? 'VIP' : tag
   return (
     <span
@@ -150,11 +151,34 @@ const Customers = () => {
   const [editOpen, setEditOpen] = useState(false)
   const [saving, setSaving] = useState(false)
   const [form] = Form.useForm()
+  const [tagCatalog, setTagCatalog] = useState<CustomerTag[]>([])
 
   useEffect(() => {
     loadCustomers()
   }, [page, pageSize, search])
 
+  useEffect(() => {
+    getCustomerTags()
+      .then(res => setTagCatalog(Array.isArray(res.data) ? res.data : []))
+      .catch(() => setTagCatalog([]))
+  }, [])
+
+  const filterChips = useMemo(() => {
+    const chips = [{ key: 'all', label: '全部' }]
+    tagCatalog.forEach(t => {
+      chips.push({
+        key: t.name,
+        label: t.name === 'VIP客户' ? 'VIP' : t.name,
+      })
+    })
+    return chips
+  }, [tagCatalog])
+
+  const tagSelectOptions = useMemo(
+    () => tagCatalog.map(t => ({ value: t.name, label: t.name })),
+    [tagCatalog],
+  )
+
   const loadCustomers = async () => {
     setLoading(true)
     try {
@@ -422,7 +446,7 @@ const Customers = () => {
                               <div className="flex items-center gap-1.5 flex-wrap">
                                 {parseTags(record.tags).length === 0
                                   ? <span className="text-neutral-300 text-xs">—</span>
-                                  : parseTags(record.tags).map(t => <TagPill key={t} tag={t} />)}
+                                  : parseTags(record.tags).map(t => <TagPill key={t} tag={t} catalog={tagCatalog} />)}
                               </div>
                             </td>
                             <td className="py-3 px-3 text-[13px] text-neutral-500 whitespace-nowrap">
@@ -528,7 +552,7 @@ const Customers = () => {
                   <div className="flex flex-wrap gap-1.5">
                     {parseTags(selectedCustomer.tags).length === 0 ? (
                       <span className="text-xs text-neutral-400">暂无标签</span>
-                    ) : parseTags(selectedCustomer.tags).map(t => <TagPill key={t} tag={t} />)}
+                    ) : parseTags(selectedCustomer.tags).map(t => <TagPill key={t} tag={t} catalog={tagCatalog} />)}
                   </div>
                 </div>
 
@@ -671,8 +695,24 @@ const Customers = () => {
           <Form.Item name="source" label="来源渠道">
             <Input maxLength={30} placeholder="如：官网咨询、微信、APP" />
           </Form.Item>
-          <Form.Item name="tags" label="标签">
-            <Select mode="tags" maxCount={10} options={tagOptions.map(t => ({ value: t, label: t }))} placeholder="选择或输入标签" />
+          <Form.Item
+            name="tags"
+            label="标签"
+            extra={
+              tagSelectOptions.length === 0
+                ? '暂无标签库，请管理员在「系统设置 → 客户标签」中创建'
+                : '仅可从标签库中选择（由管理员维护）'
+            }
+          >
+            <Select
+              mode="multiple"
+              maxCount={10}
+              allowClear
+              options={tagSelectOptions}
+              placeholder={tagSelectOptions.length === 0 ? '请先配置标签库' : '选择标签'}
+              disabled={tagSelectOptions.length === 0}
+              optionFilterProp="label"
+            />
           </Form.Item>
         </Form>
       </Modal>

web/src/pages/agent/Settings.tsx

@@ -5,17 +5,36 @@ import {
   PlusOutlined, SettingOutlined, ApiOutlined, TeamOutlined, UserSwitchOutlined,
   MessageOutlined, ClockCircleOutlined, BellOutlined, GlobalOutlined,
   EditOutlined, StopOutlined, CheckCircleOutlined, DeleteOutlined,
-  ArrowUpOutlined, ArrowDownOutlined, PictureOutlined,
+  ArrowUpOutlined, ArrowDownOutlined, PictureOutlined, TagsOutlined,
 } from '@ant-design/icons'
 import dayjs, { type Dayjs } from 'dayjs'
 import customParseFormat from 'dayjs/plugin/customParseFormat'
 import {
-  createChannel, createStaff, deleteStaff, getChannels, getStaff, getTenantSettings,
-  updateChannel, updateStaff, updateTenantSettings, uploadImage,
-  type Channel, type StaffUser, type TenantSettings, type WorkHours, type WelcomeSegment,
+  createChannel, createCustomerTag, createStaff, deleteCustomerTag, deleteStaff,
+  getChannels, getCustomerTags, getStaff, getTenantSettings,
+  updateChannel, updateCustomerTag, updateStaff, updateTenantSettings, uploadImage,
+  type Channel, type CustomerTag, type StaffUser, type TenantSettings, type WorkHours, type WelcomeSegment,
 } from '@/services/api'
 import { useAuth } from '@/stores/auth'
 
+const tagColorPresets: { value: string; label: string; bg: string; color: string }[] = [
+  { value: 'amber', label: '琥珀', bg: '#fef3c7', color: '#92400e' },
+  { value: 'green', label: '绿色', bg: '#f0fdf4', color: '#16a34a' },
+  { value: 'blue', label: '蓝色', bg: '#dbeafe', color: '#2563eb' },
+  { value: 'cyan', label: '青色', bg: '#ecfeff', color: '#0891b2' },
+  { value: 'violet', label: '紫色', bg: '#f3e8ff', color: '#7c3aed' },
+  { value: 'rose', label: '玫红', bg: '#fff1f2', color: '#e11d48' },
+  { value: 'orange', label: '橙色', bg: '#fffbeb', color: '#d97706' },
+  { value: 'slate', label: '灰蓝', bg: '#f1f5f9', color: '#475569' },
+]
+
+function tagColorStyle(color: string): { bg: string; color: string } {
+  const preset = tagColorPresets.find(p => p.value === color)
+  if (preset) return { bg: preset.bg, color: preset.color }
+  if (color?.startsWith('#')) return { bg: `${color}22`, color }
+  return { bg: '#f1f5f9', color: '#475569' }
+}
+
 dayjs.extend(customParseFormat)
 
 const typeMeta: Record<string, { icon: ReactNode; label: string; desc: string }> = {
@@ -114,6 +133,7 @@ const tabItems: { key: string; label: string; desc: string; icon: ReactNode }[]
   { key: 'channels', label: '渠道管理', desc: '配置客户服务接入渠道与嵌入代码', icon: <ApiOutlined /> },
   { key: 'staff', label: '坐席账号', desc: '管理客服/主管账号与坐席配额', icon: <UserSwitchOutlined /> },
   { key: 'assignment', label: '客服分配规则', desc: '自动分配策略与并发上限', icon: <TeamOutlined /> },
+  { key: 'tags', label: '客户标签', desc: '维护标签库，坐席为客户打标时选择', icon: <TagsOutlined /> },
   { key: 'autoreply', label: '自动回复', desc: '多段欢迎语（含图片）与离线留言提示', icon: <MessageOutlined /> },
   { key: 'worktime', label: '工作时间', desc: '在线服务时段与非工作时间提示', icon: <ClockCircleOutlined /> },
   { key: 'notify', label: '通知设置', desc: '新会话、留言与日报偏好', icon: <BellOutlined /> },
@@ -149,9 +169,28 @@ const Settings = () => {
     { type: 'text', content: '您好！欢迎咨询，请问有什么可以帮您？' },
   ])
   const [uploadingWelcomeIdx, setUploadingWelcomeIdx] = useState<number | null>(null)
+  const [customerTags, setCustomerTags] = useState<CustomerTag[]>([])
+  const [loadingTags, setLoadingTags] = useState(false)
+  const [tagModalOpen, setTagModalOpen] = useState(false)
+  const [editingTag, setEditingTag] = useState<CustomerTag | null>(null)
+  const [savingTag, setSavingTag] = useState(false)
+  const [tagForm] = Form.useForm()
 
   const currentTab = tabItems.find(t => t.key === activeTab) || tabItems[0]
 
+  const loadCustomerTags = async () => {
+    setLoadingTags(true)
+    try {
+      const res = await getCustomerTags()
+      setCustomerTags(Array.isArray(res.data) ? res.data : [])
+    } catch (e) {
+      setCustomerTags([])
+      message.error(e instanceof Error ? e.message : '加载标签失败')
+    } finally {
+      setLoadingTags(false)
+    }
+  }
+
   const loadStaff = async () => {
     setLoadingStaff(true)
     try {
@@ -227,6 +266,7 @@ const Settings = () => {
     if (activeTab === 'channels') loadChannels()
     if (['basic', 'autoreply', 'worktime', 'notify', 'assignment'].includes(activeTab)) loadSettings()
     if (activeTab === 'staff' && canViewStaff) loadStaff()
+    if (activeTab === 'tags') void loadCustomerTags()
   }, [activeTab])
 
   const openCreateStaff = () => {
@@ -1177,10 +1217,146 @@ const Settings = () => {
                 )}
               </div>
             )}
+
+            {activeTab === 'tags' && (
+              <div className="bg-white rounded-xl border border-neutral-200 shadow-sm p-6">
+                <div className="flex items-start justify-between gap-3 mb-4">
+                  <div>
+                    <p className="text-sm text-neutral-500 m-0">
+                      在此创建标签后，客户管理与工作台中员工只能从列表选择，不能随意输入新标签。
+                    </p>
+                  </div>
+                  <Button
+                    type="primary"
+                    size="small"
+                    icon={<PlusOutlined />}
+                    onClick={() => {
+                      setEditingTag(null)
+                      tagForm.resetFields()
+                      tagForm.setFieldsValue({ color: 'blue' })
+                      setTagModalOpen(true)
+                    }}
+                  >
+                    新建标签
+                  </Button>
+                </div>
+                {loadingTags ? (
+                  <div className="py-10 text-center"><Spin /></div>
+                ) : customerTags.length === 0 ? (
+                  <Empty description="暂无标签，请先创建" />
+                ) : (
+                  <div className="space-y-2">
+                    {customerTags.map(tag => {
+                      const style = tagColorStyle(tag.color)
+                      return (
+                        <div
+                          key={tag.id}
+                          className="flex items-center justify-between gap-3 px-3 py-2.5 rounded-lg border border-neutral-100"
+                        >
+                          <span
+                            className="inline-flex items-center px-2.5 py-0.5 rounded text-xs font-medium"
+                            style={{ backgroundColor: style.bg, color: style.color }}
+                          >
+                            {tag.name}
+                          </span>
+                          <div className="flex items-center gap-1">
+                            <Button
+                              type="text"
+                              size="small"
+                              icon={<EditOutlined />}
+                              onClick={() => {
+                                setEditingTag(tag)
+                                tagForm.setFieldsValue({ name: tag.name, color: tag.color || 'slate' })
+                                setTagModalOpen(true)
+                              }}
+                            />
+                            <Popconfirm
+                              title="删除该标签？"
+                              description="将从标签库移除，并同步去掉客户上的此标签"
+                              onConfirm={async () => {
+                                try {
+                                  await deleteCustomerTag(tag.id)
+                                  message.success('已删除')
+                                  await loadCustomerTags()
+                                } catch (e) {
+                                  message.error(e instanceof Error ? e.message : '删除失败')
+                                }
+                              }}
+                            >
+                              <Button type="text" size="small" danger icon={<DeleteOutlined />} />
+                            </Popconfirm>
+                          </div>
+                        </div>
+                      )
+                    })}
+                  </div>
+                )}
+              </div>
+            )}
           </div>
         </div>
       </section>
 
+      <Modal
+        title={editingTag ? '编辑客户标签' : '新建客户标签'}
+        open={tagModalOpen}
+        onCancel={() => setTagModalOpen(false)}
+        onOk={() => tagForm.submit()}
+        confirmLoading={savingTag}
+        destroyOnHidden
+        okText="保存"
+        width={400}
+      >
+        <Form
+          form={tagForm}
+          layout="vertical"
+          className="mt-2"
+          onFinish={async values => {
+            setSavingTag(true)
+            try {
+              const payload = {
+                name: String(values.name || '').trim(),
+                color: values.color || 'slate',
+              }
+              if (editingTag) {
+                await updateCustomerTag(editingTag.id, payload)
+                message.success('标签已更新')
+              } else {
+                await createCustomerTag(payload)
+                message.success('标签已创建')
+              }
+              setTagModalOpen(false)
+              await loadCustomerTags()
+            } catch (e) {
+              message.error(e instanceof Error ? e.message : '保存失败')
+            } finally {
+              setSavingTag(false)
+            }
+          }}
+        >
+          <Form.Item
+            name="name"
+            label="标签名称"
+            rules={[{ required: true, message: '请输入名称' }, { max: 30, message: '最多 30 字' }]}
+          >
+            <Input maxLength={30} placeholder="如：VIP客户、高意向" />
+          </Form.Item>
+          <Form.Item name="color" label="颜色" rules={[{ required: true }]}>
+            <Select
+              options={tagColorPresets.map(p => ({
+                value: p.value,
+                label: (
+                  <span className="inline-flex items-center gap-2">
+                    <span className="w-3 h-3 rounded-full" style={{ backgroundColor: p.color }} />
+                    {p.label}
+                  </span>
+                ),
+              }))}
+            />
+          </Form.Item>
+        </Form>
+      </Modal>
+
       <Modal
         title={editingStaff ? '编辑坐席' : '添加坐席'}
         open={staffModalOpen}

web/src/services/api.ts

@@ -292,6 +292,23 @@ export const createCustomer = (data: Partial<Customer>) => post<Customer>('/cust
 export const updateCustomer = (id: number, data: Partial<Customer>) => put<Customer>(`/customers/${id}`, data)
 export const deleteCustomer = (id: number) => del(`/customers/${id}`)
 
+// 客户标签库（管理员维护，全员可选）
+export interface CustomerTag {
+  id: number
+  tenant_id: number
+  name: string
+  color: string
+  sort_order: number
+  created_at?: string
+  updated_at?: string
+}
+export const getCustomerTags = () => get<CustomerTag[]>('/customer-tags')
+export const createCustomerTag = (data: { name: string; color?: string; sort_order?: number }) =>
+  post<CustomerTag>('/customer-tags', data)
+export const updateCustomerTag = (id: number, data: { name: string; color?: string; sort_order?: number }) =>
+  put<CustomerTag>(`/customer-tags/${id}`, data)
+export const deleteCustomerTag = (id: number) => del(`/customer-tags/${id}`)
+
 // Knowledge
 export const getKnowledgeCategories = () =>
   get<{ list: KnowledgeCategory[]; total_entries: number }>('/knowledge/categories')