搭建客服端基础框架：路由、侧边栏布局、客服工作台三栏页面

web/src/App.tsx

@@ -1,12 +1,6 @@
-const App = () => {
-  return (
-    <div className="h-screen flex items-center justify-center bg-neutral-50">
-      <div className="text-center">
-        <h1 className="text-2xl font-bold text-neutral-900 mb-2">客服云</h1>
-        <p className="text-neutral-500">在线客服系统</p>
-      </div>
-    </div>
-  )
-}
+import { RouterProvider } from 'react-router-dom'
+import { router } from './router'
+
+const App = () => <RouterProvider router={router} />
 
 export default App

web/src/components/layout/AgentLayout.tsx

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+import { Outlet } from 'react-router-dom'
+import { Layout } from 'antd'
+import AgentSidebar from './AgentSidebar'
+
+const { Content } = Layout
+
+const AgentLayout = () => {
+  return (
+    <Layout className="h-screen">
+      <AgentSidebar />
+      <Layout>
+        <Content className="overflow-auto bg-neutral-50">
+          <Outlet />
+        </Content>
+      </Layout>
+    </Layout>
+  )
+}
+
+export default AgentLayout

web/src/components/layout/AgentSidebar.tsx

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+import { useLocation, useNavigate } from 'react-router-dom'
+import { Layout, Menu } from 'antd'
+import {
+  AppstoreOutlined,
+  MessageOutlined,
+  HistoryOutlined,
+  TeamOutlined,
+  FileTextOutlined,
+  BarChartOutlined,
+  SettingOutlined,
+} from '@ant-design/icons'
+
+const { Sider } = Layout
+
+const menuItems = [
+  { key: '/agent/dashboard', icon: <AppstoreOutlined />, label: '工作台' },
+  { key: '/agent/chat-history', icon: <HistoryOutlined />, label: '对话记录' },
+  { key: '/agent/customers', icon: <TeamOutlined />, label: '客户管理' },
+  { key: '/agent/knowledge', icon: <FileTextOutlined />, label: '知识库' },
+  { key: '/agent/statistics', icon: <BarChartOutlined />, label: '数据统计' },
+  { key: '/agent/settings', icon: <SettingOutlined />, label: '系统设置' },
+]
+
+const AgentSidebar = () => {
+  const location = useLocation()
+  const navigate = useNavigate()
+
+  const selectedKey = menuItems.find(item => location.pathname.startsWith(item.key))?.key || '/agent/dashboard'
+
+  return (
+    <Sider width={220} className="!bg-white border-r border-neutral-200">
+      <div className="h-14 flex items-center px-5 border-b border-neutral-100">
+        <MessageOutlined className="text-lg text-[#2563eb] mr-2.5" />
+        <span className="text-base font-semibold text-neutral-900">客服云</span>
+      </div>
+      <Menu
+        mode="inline"
+        selectedKeys={[selectedKey]}
+        items={menuItems}
+        onClick={({ key }) => navigate(key)}
+        className="border-e-0 mt-2"
+      />
+    </Sider>
+  )
+}
+
+export default AgentSidebar

web/src/pages/agent/ChatHistory.tsx

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+const ChatHistory = () => (
+  <div className="h-full flex items-center justify-center text-neutral-400 text-center">
+    <div><div className="text-lg mb-1">对话记录</div><div className="text-sm">开发中...</div></div>
+  </div>
+)
+export default ChatHistory

web/src/pages/agent/Customers.tsx

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+const Customers = () => (
+  <div className="h-full flex items-center justify-center text-neutral-400 text-center">
+    <div><div className="text-lg mb-1">客户管理</div><div className="text-sm">开发中...</div></div>
+  </div>
+)
+export default Customers

web/src/pages/agent/Dashboard.tsx

@@ -0,0 +1,186 @@
+import { useState } from 'react'
+import { Badge, Input, Tooltip } from 'antd'
+import { SearchOutlined, UserOutlined, StarFilled } from '@ant-design/icons'
+
+interface Session {
+  id: string
+  name: string
+  avatar?: string
+  lastMessage: string
+  time: string
+  priority: 'urgent' | 'waiting' | 'active'
+  unread: number
+}
+
+const mockSessions: Session[] = [
+  { id: '1', name: '张三', lastMessage: '我的订单什么时候发货？', time: '10:32', priority: 'urgent', unread: 3 },
+  { id: '2', name: '李四', lastMessage: '怎么退货啊', time: '10:28', priority: 'active', unread: 0 },
+  { id: '3', name: '王五', lastMessage: '你们这个产品好用吗', time: '10:15', priority: 'active', unread: 1 },
+  { id: '4', name: '赵六科技', lastMessage: '企业版价格能否优惠', time: '09:58', priority: 'waiting', unread: 0 },
+  { id: '5', name: '钱七', lastMessage: '谢谢，问题已解决', time: '09:45', priority: 'active', unread: 0 },
+]
+
+const priorityColors = { urgent: '#dc2626', waiting: '#d97706', active: '#2563eb' }
+const priorityLabels = { urgent: '紧急', waiting: '等待中', active: '进行中' }
+
+const Dashboard = () => {
+  const [selectedId, setSelectedId] = useState<string>('1')
+  const [message, setMessage] = useState('')
+
+  const selectedSession = mockSessions.find(s => s.id === selectedId)
+
+  return (
+    <div className="h-full flex">
+      {/* 左侧：会话列表 */}
+      <div className="w-[300px] flex-shrink-0 border-r border-neutral-200 bg-white flex flex-col">
+        <div className="p-3 border-b border-neutral-100">
+          <Input prefix={<SearchOutlined />} placeholder="搜索会话..." variant="borderless" />
+        </div>
+        <div className="flex px-3 py-2 gap-2 border-b border-neutral-100">
+          {(['urgent', 'waiting', 'active'] as const).map(p => (
+            <span key={p} className="text-xs px-2 py-0.5 rounded-full cursor-pointer hover:bg-neutral-100" style={{ color: priorityColors[p] }}>
+              {priorityLabels[p]}
+            </span>
+          ))}
+        </div>
+        <div className="flex-1 overflow-auto">
+          {mockSessions.map(session => (
+            <div
+              key={session.id}
+              className={`px-3 py-2.5 cursor-pointer border-b border-neutral-50 hover:bg-neutral-50 transition-colors ${selectedId === session.id ? 'bg-blue-50' : ''}`}
+              onClick={() => setSelectedId(session.id)}
+            >
+              <div className="flex items-center justify-between">
+                <div className="flex items-center gap-2">
+                  <span className="inline-block w-2 h-2 rounded-full" style={{ backgroundColor: priorityColors[session.priority] }} />
+                  <span className="text-sm font-medium text-neutral-800">{session.name}</span>
+                </div>
+                <div className="flex items-center gap-1">
+                  {session.unread > 0 && <Badge count={session.unread} size="small" />}
+                  <span className="text-xs text-neutral-400">{session.time}</span>
+                </div>
+              </div>
+              <p className="text-xs text-neutral-400 mt-1 truncate pl-4">{session.lastMessage}</p>
+            </div>
+          ))}
+        </div>
+      </div>
+
+      {/* 中间：聊天区 */}
+      <div className="flex-1 flex flex-col min-w-0 bg-white">
+        {selectedSession ? (
+          <>
+            <div className="h-12 px-4 flex items-center justify-between border-b border-neutral-100 flex-shrink-0">
+              <span className="text-sm font-medium text-neutral-800">{selectedSession.name}</span>
+              <div className="flex gap-2">
+                <Tooltip title="转接"><span className="text-neutral-400 cursor-pointer hover:text-neutral-600 text-sm">转接</span></Tooltip>
+                <Tooltip title="结束会话"><span className="text-neutral-400 cursor-pointer hover:text-red-500 text-sm">结束</span></Tooltip>
+              </div>
+            </div>
+            <div className="flex-1 overflow-auto p-4 flex flex-col gap-3">
+              <div className="flex flex-col items-start">
+                <div className="bg-neutral-100 rounded-lg px-3 py-2 text-sm text-neutral-700 max-w-[70%]">
+                  你好，我想咨询一下订单物流问题
+                </div>
+                <span className="text-xs text-neutral-400 mt-0.5">10:30</span>
+              </div>
+              <div className="flex flex-col items-end">
+                <div className="bg-blue-500 rounded-lg px-3 py-2 text-sm text-white max-w-[70%]">
+                  您好，请提供您的订单号，我帮您查询
+                </div>
+                <span className="text-xs text-neutral-400 mt-0.5">10:31</span>
+              </div>
+              <div className="flex flex-col items-start">
+                <div className="bg-neutral-100 rounded-lg px-3 py-2 text-sm text-neutral-700 max-w-[70%]">
+                  订单号是：AB20260714001
+                </div>
+                <span className="text-xs text-neutral-400 mt-0.5">10:31</span>
+              </div>
+              <div className="flex flex-col items-end">
+                <div className="bg-blue-500 rounded-lg px-3 py-2 text-sm text-white max-w-[70%]">
+                  好的，正在为您查询，请稍候...
+                </div>
+                <span className="text-xs text-neutral-400 mt-0.5">10:32</span>
+              </div>
+            </div>
+            <div className="p-3 border-t border-neutral-100 flex-shrink-0">
+              <div className="flex items-center gap-2 bg-neutral-50 rounded-lg px-3 py-2">
+                <input
+                  className="flex-1 bg-transparent outline-none text-sm text-neutral-700 placeholder:text-neutral-400"
+                  placeholder="输入消息... (Enter 发送)"
+                  value={message}
+                  onChange={e => setMessage(e.target.value)}
+                  onKeyDown={e => {
+                    if (e.key === 'Enter' && message.trim()) {
+                      setMessage('')
+                    }
+                  }}
+                />
+                <span className="text-neutral-300 cursor-pointer hover:text-neutral-500">😊</span>
+                <span className="text-neutral-300 cursor-pointer hover:text-neutral-500">📎</span>
+              </div>
+            </div>
+          </>
+        ) : (
+          <div className="flex-1 flex items-center justify-center text-neutral-400">
+            选择一个会话开始接待
+          </div>
+        )}
+      </div>
+
+      {/* 右侧：客户信息面板 */}
+      <div className="w-[300px] flex-shrink-0 border-l border-neutral-200 bg-white overflow-auto">
+        <div className="p-4 border-b border-neutral-100">
+          <div className="flex items-center gap-3">
+            <div className="w-10 h-10 rounded-full bg-blue-100 flex items-center justify-center">
+              <UserOutlined className="text-blue-500" />
+            </div>
+            <div>
+              <div className="text-sm font-medium text-neutral-800">{selectedSession?.name || '访客'}</div>
+              <div className="text-xs text-neutral-400 mt-0.5">网页渠道</div>
+            </div>
+          </div>
+        </div>
+        <div className="p-4 space-y-4">
+          <div>
+            <div className="text-xs text-neutral-400 mb-1.5">标签</div>
+            <div className="flex flex-wrap gap-1">
+              <span className="text-xs px-2 py-0.5 rounded bg-orange-50 text-orange-600">VIP客户</span>
+              <span className="text-xs px-2 py-0.5 rounded bg-blue-50 text-blue-600">新客户</span>
+            </div>
+          </div>
+          <div>
+            <div className="text-xs text-neutral-400 mb-1.5">联系信息</div>
+            <div className="text-sm text-neutral-700 space-y-1">
+              <div>📱 138****8888</div>
+              <div>📧 zhang***@example.com</div>
+            </div>
+          </div>
+          <div>
+            <div className="text-xs text-neutral-400 mb-1.5">统计数据</div>
+            <div className="grid grid-cols-2 gap-2">
+              <div className="bg-neutral-50 rounded p-2 text-center">
+                <div className="text-lg font-semibold text-neutral-800">12</div>
+                <div className="text-xs text-neutral-400">对话次数</div>
+              </div>
+              <div className="bg-neutral-50 rounded p-2 text-center">
+                <div className="text-lg font-semibold text-green-600 flex items-center justify-center gap-0.5">
+                  4.8 <StarFilled className="text-xs" />
+                </div>
+                <div className="text-xs text-neutral-400">满意度</div>
+              </div>
+            </div>
+          </div>
+          <div>
+            <div className="text-xs text-neutral-400 mb-1.5">内部备注</div>
+            <div className="text-sm text-neutral-500 bg-neutral-50 rounded p-2">
+              之前咨询过售后问题...
+            </div>
+          </div>
+        </div>
+      </div>
+    </div>
+  )
+}
+
+export default Dashboard

web/src/pages/agent/Knowledge.tsx

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+const Knowledge = () => (
+  <div className="h-full flex items-center justify-center text-neutral-400 text-center">
+    <div><div className="text-lg mb-1">知识库</div><div className="text-sm">开发中...</div></div>
+  </div>
+)
+export default Knowledge

web/src/pages/agent/Settings.tsx

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+const Settings = () => (
+  <div className="h-full flex items-center justify-center text-neutral-400 text-center">
+    <div><div className="text-lg mb-1">系统设置</div><div className="text-sm">开发中...</div></div>
+  </div>
+)
+export default Settings

web/src/pages/agent/Statistics.tsx

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+const Statistics = () => (
+  <div className="h-full flex items-center justify-center text-neutral-400 text-center">
+    <div><div className="text-lg mb-1">数据统计</div><div className="text-sm">开发中...</div></div>
+  </div>
+)
+export default Statistics

web/src/router/index.tsx

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+import { lazy, Suspense } from 'react'
+import { Navigate, createBrowserRouter } from 'react-router-dom'
+import { Spin } from 'antd'
+
+const AgentLayout = lazy(() => import('@/components/layout/AgentLayout'))
+const Dashboard = lazy(() => import('@/pages/agent/Dashboard'))
+const ChatHistory = lazy(() => import('@/pages/agent/ChatHistory'))
+const Customers = lazy(() => import('@/pages/agent/Customers'))
+const Knowledge = lazy(() => import('@/pages/agent/Knowledge'))
+const Statistics = lazy(() => import('@/pages/agent/Statistics'))
+const Settings = lazy(() => import('@/pages/agent/Settings'))
+
+const loading = (
+  <div className="h-full flex items-center justify-center">
+    <Spin size="large" />
+  </div>
+)
+
+function Lazy({ children }: { children: React.ReactNode }) {
+  return <Suspense fallback={loading}>{children}</Suspense>
+}
+
+export const router = createBrowserRouter([
+  {
+    path: '/admin',
+    element: <div>管理端</div>,
+  },
+  {
+    path: '/',
+    element: <Lazy><AgentLayout /></Lazy>,
+    children: [
+      { index: true, element: <Navigate to="/agent/dashboard" replace /> },
+      {
+        path: 'agent',
+        children: [
+          { index: true, element: <Navigate to="/agent/dashboard" replace /> },
+          { path: 'dashboard', element: <Lazy><Dashboard /></Lazy> },
+          { path: 'chat-history', element: <Lazy><ChatHistory /></Lazy> },
+          { path: 'customers', element: <Lazy><Customers /></Lazy> },
+          { path: 'knowledge', element: <Lazy><Knowledge /></Lazy> },
+          { path: 'statistics', element: <Lazy><Statistics /></Lazy> },
+          { path: 'settings', element: <Lazy><Settings /></Lazy> },
+        ],
+      },
+    ],
+  },
+])