优化工作台输入与表情,并补充访客 IP 地区
- 输入框改为单层大尺寸 textarea,修复双层边框 - 新增表情选择器(工作台/Widget),插入 Unicode 表情 - 会话记录访客 IP/地区/UA,工作台顶栏与侧栏展示 - 去掉表情面板无用横向滚动条
This commit is contained in:
@@ -0,0 +1,133 @@
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package handler
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import (
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"net"
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"strings"
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"github.com/gin-gonic/gin"
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)
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// resolveVisitorIP 优先信任反代头,回落到 Gin ClientIP。
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func resolveVisitorIP(c *gin.Context) string {
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candidates := []string{
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c.GetHeader("CF-Connecting-IP"),
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c.GetHeader("True-Client-IP"),
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c.GetHeader("X-Real-IP"),
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}
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if xff := c.GetHeader("X-Forwarded-For"); xff != "" {
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// 取最左侧第一个非空 IP
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for _, part := range strings.Split(xff, ",") {
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part = strings.TrimSpace(part)
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if part != "" {
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candidates = append(candidates, part)
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break
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}
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}
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}
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for _, raw := range candidates {
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ip := strings.TrimSpace(raw)
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if ip == "" {
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continue
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}
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// 去掉端口
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if host, _, err := net.SplitHostPort(ip); err == nil {
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ip = host
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}
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if net.ParseIP(ip) != nil {
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return ip
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}
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}
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ip := c.ClientIP()
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if host, _, err := net.SplitHostPort(ip); err == nil {
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return host
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}
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return ip
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}
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// resolveVisitorRegion 基于 IP 与常见 CDN 国家头做粗粒度地区,无需第三方库。
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// 私网/本机显示「内网」;有国家头则映射中文名;否则「未知」。
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func resolveVisitorRegion(c *gin.Context, ip string) string {
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// Cloudflare / 部分网关国家码
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country := strings.ToUpper(strings.TrimSpace(c.GetHeader("CF-IPCountry")))
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if country == "" {
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country = strings.ToUpper(strings.TrimSpace(c.GetHeader("X-AppEngine-Country")))
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}
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if country == "" {
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country = strings.ToUpper(strings.TrimSpace(c.GetHeader("CloudFront-Viewer-Country")))
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}
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if country != "" && country != "XX" && country != "T1" {
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if name, ok := countryNameCN(country); ok {
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return name
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}
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return country
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}
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parsed := net.ParseIP(ip)
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if parsed == nil {
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return "未知"
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}
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if parsed.IsLoopback() || parsed.IsPrivate() || parsed.IsLinkLocalUnicast() || parsed.IsLinkLocalMulticast() {
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return "内网"
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}
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// 未接入 GeoIP 库时,公网 IP 地区暂标未知(可后续接入离线库)
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return "未知"
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}
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func countryNameCN(code string) (string, bool) {
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names := map[string]string{
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"CN": "中国", "HK": "中国香港", "MO": "中国澳门", "TW": "中国台湾",
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"US": "美国", "JP": "日本", "KR": "韩国", "SG": "新加坡",
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"GB": "英国", "DE": "德国", "FR": "法国", "AU": "澳大利亚",
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"CA": "加拿大", "RU": "俄罗斯", "IN": "印度", "BR": "巴西",
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"MY": "马来西亚", "TH": "泰国", "VN": "越南", "PH": "菲律宾",
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"ID": "印度尼西亚", "AE": "阿联酋", "SA": "沙特阿拉伯",
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}
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name, ok := names[code]
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return name, ok
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}
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// summarizeUserAgent 将 UA 压缩为可读设备摘要,如 "Chrome / macOS"。
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func summarizeUserAgent(ua string) string {
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ua = strings.TrimSpace(ua)
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if ua == "" {
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return ""
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}
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browser := "浏览器"
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osName := "未知系统"
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switch {
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case strings.Contains(ua, "Edg/"):
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browser = "Edge"
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case strings.Contains(ua, "Chrome/") && !strings.Contains(ua, "Edg/"):
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browser = "Chrome"
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case strings.Contains(ua, "Firefox/"):
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browser = "Firefox"
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case strings.Contains(ua, "Safari/") && !strings.Contains(ua, "Chrome/"):
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browser = "Safari"
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case strings.Contains(ua, "MicroMessenger"):
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browser = "微信"
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}
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switch {
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case strings.Contains(ua, "Windows"):
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osName = "Windows"
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case strings.Contains(ua, "Mac OS X") || strings.Contains(ua, "Macintosh"):
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osName = "macOS"
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case strings.Contains(ua, "Android"):
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osName = "Android"
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case strings.Contains(ua, "iPhone") || strings.Contains(ua, "iPad"):
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osName = "iOS"
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case strings.Contains(ua, "Linux"):
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osName = "Linux"
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}
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return browser + " / " + osName
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}
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func captureVisitorMeta(c *gin.Context) (ip, region, ua, device string) {
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ip = resolveVisitorIP(c)
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region = resolveVisitorRegion(c, ip)
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ua = c.Request.UserAgent()
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if len(ua) > 500 {
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ua = ua[:500]
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}
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device = summarizeUserAgent(ua)
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return
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}
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@@ -0,0 +1,42 @@
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package handler
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import (
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"net/http/httptest"
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"testing"
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"github.com/gin-gonic/gin"
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)
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func TestResolveVisitorIPAndRegion(t *testing.T) {
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gin.SetMode(gin.TestMode)
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// 内网 IP
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w := httptest.NewRecorder()
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c, _ := gin.CreateTestContext(w)
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c.Request = httptest.NewRequest("GET", "/", nil)
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c.Request.RemoteAddr = "192.168.1.105:12345"
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ip := resolveVisitorIP(c)
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if ip != "192.168.1.105" {
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t.Fatalf("内网 IP 解析错误: %s", ip)
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}
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if region := resolveVisitorRegion(c, ip); region != "内网" {
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t.Fatalf("内网地区应为内网, got %s", region)
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}
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// CF 国家头
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c2, _ := gin.CreateTestContext(httptest.NewRecorder())
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c2.Request = httptest.NewRequest("GET", "/", nil)
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c2.Request.Header.Set("CF-Connecting-IP", "8.8.8.8")
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c2.Request.Header.Set("CF-IPCountry", "US")
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ip2 := resolveVisitorIP(c2)
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if ip2 != "8.8.8.8" {
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t.Fatalf("CF IP 解析错误: %s", ip2)
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}
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if region := resolveVisitorRegion(c2, ip2); region != "美国" {
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t.Fatalf("期望美国, got %s", region)
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}
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if summarizeUserAgent("Mozilla/5.0 (Macintosh; Intel Mac OS X) Chrome/120.0.0.0") != "Chrome / macOS" {
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t.Fatalf("UA 摘要错误")
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}
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}
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@@ -103,12 +103,17 @@ func (h *WidgetHandler) Init(c *gin.Context) {
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return
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}
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visitorIP, visitorRegion, userAgent, _ := captureVisitorMeta(c)
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// 创建会话
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session := model.Session{
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TenantID: channel.TenantID,
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ChannelID: channel.ID,
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CustomerID: customer.ID,
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VisitorTokenHash: visitorTokenHash,
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VisitorIP: visitorIP,
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VisitorRegion: visitorRegion,
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UserAgent: userAgent,
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Status: "waiting",
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Priority: "normal",
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}
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@@ -70,6 +70,9 @@ type Session struct {
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CustomerID uint `gorm:"index" json:"customer_id"`
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AgentID *uint `gorm:"index" json:"agent_id"`
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VisitorTokenHash string `gorm:"size:64;index" json:"-"`
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VisitorIP string `gorm:"size:64" json:"visitor_ip"`
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VisitorRegion string `gorm:"size:100" json:"visitor_region"`
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UserAgent string `gorm:"size:500" json:"user_agent"`
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LastReadSeq int `gorm:"default:0" json:"last_read_seq"`
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Status string `gorm:"size:20;default:waiting" json:"status"`
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Priority string `gorm:"size:20;default:normal" json:"priority"`
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@@ -0,0 +1,151 @@
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import { useState } from 'react'
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import { Popover } from 'antd'
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import { SmileOutlined } from '@ant-design/icons'
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/** 常用 Unicode 表情(无需额外依赖,文本消息可直接发送) */
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const EMOJI_GROUPS: { key: string; label: string; emojis: string[] }[] = [
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{
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key: 'face',
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label: '表情',
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emojis: [
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'😀', '😁', '😂', '🤣', '😃', '😄', '😅', '😆', '😉', '😊',
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'😋', '😎', '😍', '😘', '😗', '😙', '😚', '🙂', '🤗', '🤩',
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'🤔', '🤨', '😐', '😑', '😶', '🙄', '😏', '😣', '😥', '😮',
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'🤐', '😯', '😪', '😫', '🥱', '😴', '😌', '😛', '😜', '😝',
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'🤤', '😒', '😓', '😔', '😕', '🙃', '🤑', '😲', '☹️', '🙁',
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'😖', '😞', '😟', '😤', '😢', '😭', '😦', '😧', '😨', '😩',
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'🤯', '😬', '😰', '😱', '🥵', '🥶', '😳', '🤪', '😵', '🥴',
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'😠', '😡', '🤬', '😷', '🤒', '🤕', '🤢', '🤮', '🤧', '😇',
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],
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},
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{
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key: 'gesture',
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label: '手势',
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emojis: [
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'👍', '👎', '👌', '✌️', '🤞', '🤟', '🤘', '🤙', '👈', '👉',
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'👆', '👇', '☝️', '✋', '🤚', '🖐', '🖖', '👋', '🤝', '👏',
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'🙌', '👐', '🤲', '🙏', '💪', '🦾', '✍️', '💅', '🤳', '💃',
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],
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},
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{
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key: 'heart',
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label: '符号',
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emojis: [
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'❤️', '🧡', '💛', '💚', '💙', '💜', '🖤', '🤍', '🤎', '💔',
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'❣️', '💕', '💞', '💓', '💗', '💖', '💘', '💝', '💟', '☮️',
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'✅', '❌', '⭐', '🌟', '💫', '✨', '🔥', '💯', '🎉', '🎊',
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'💐', '🌹', '🌺', '🌸', '🌼', '🌻', '🍀', '🌈', '☀️', '🌙',
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],
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},
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{
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key: 'work',
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label: '工作',
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emojis: [
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'📦', '📋', '📌', '📍', '📎', '🔗', '📝', '✏️', '📂', '📁',
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'💼', '💻', '🖥️', '📱', '☎️', '📞', '📧', '📨', '📩', '🕐',
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'⏰', '📅', '📊', '📈', '📉', '💡', '🔍', '🛠️', '⚙️', '🛒',
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],
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},
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]
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export interface EmojiPickerProps {
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onSelect: (emoji: string) => void
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disabled?: boolean
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/** 触发按钮 className */
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className?: string
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title?: string
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/** 弹出方向 */
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placement?: 'topLeft' | 'top' | 'topRight' | 'bottomLeft' | 'bottom' | 'bottomRight'
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}
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/**
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* 轻量表情选择器:点击插入 Unicode 表情到输入框,无需后端改造。
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*/
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const EmojiPicker = ({
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onSelect,
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disabled = false,
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className = 'w-8 h-8 rounded-md flex items-center justify-center text-neutral-500 hover:bg-neutral-100 disabled:opacity-40',
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title = '表情',
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placement = 'topLeft',
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}: EmojiPickerProps) => {
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const [open, setOpen] = useState(false)
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const [activeGroup, setActiveGroup] = useState(EMOJI_GROUPS[0].key)
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const group = EMOJI_GROUPS.find(g => g.key === activeGroup) || EMOJI_GROUPS[0]
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const panel = (
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<div className="w-[272px] max-w-[calc(100vw-32px)] overflow-hidden">
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<div className="flex gap-1 mb-2 border-b border-neutral-100 pb-2">
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{EMOJI_GROUPS.map(g => (
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<button
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key={g.key}
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type="button"
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onClick={() => setActiveGroup(g.key)}
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className={`flex-1 min-w-0 text-xs py-1 rounded-md transition-colors ${
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activeGroup === g.key
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? 'bg-blue-50 text-blue-600 font-medium'
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: 'text-neutral-500 hover:bg-neutral-50'
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}`}
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>
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{g.label}
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</button>
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))}
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</div>
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{/* 仅纵向滚动,禁止横向进度条 */}
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<div className="grid grid-cols-8 gap-0.5 max-h-[200px] overflow-y-auto overflow-x-hidden overscroll-contain">
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{group.emojis.map((emoji, i) => (
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<button
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key={`${group.key}-${i}`}
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type="button"
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className="aspect-square w-full min-w-0 text-base leading-none rounded hover:bg-neutral-100 flex items-center justify-center p-0"
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onClick={() => {
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onSelect(emoji)
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setOpen(false)
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}}
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>
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{emoji}
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</button>
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))}
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</div>
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</div>
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)
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return (
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<Popover
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open={open && !disabled}
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onOpenChange={v => { if (!disabled) setOpen(v) }}
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content={panel}
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trigger="click"
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placement={placement}
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arrow={false}
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>
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<button
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type="button"
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className={className}
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title={title}
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aria-label={title}
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disabled={disabled}
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>
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<SmileOutlined />
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</button>
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</Popover>
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)
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}
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export default EmojiPicker
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/** 在 textarea/input 光标处插入文本,并返回新值与光标位置 */
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export function insertAtCursor(
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el: HTMLTextAreaElement | HTMLInputElement | null,
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value: string,
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insert: string,
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): { next: string; cursor: number } {
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if (!el) {
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return { next: value + insert, cursor: value.length + insert.length }
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}
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const start = el.selectionStart ?? value.length
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const end = el.selectionEnd ?? value.length
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const next = value.slice(0, start) + insert + value.slice(end)
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const cursor = start + insert.length
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return { next, cursor }
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}
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@@ -2,9 +2,10 @@ import { useState, useEffect, useRef, useCallback } from 'react'
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import { Button, Dropdown, Input, Modal, Select, Spin, message as antMsg, Popover } from 'antd'
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import {
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CheckCircleOutlined, FileTextOutlined, FlagOutlined, PaperClipOutlined,
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SearchOutlined, SendOutlined, SmileOutlined, SwapOutlined, FilterOutlined,
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SearchOutlined, SendOutlined, SwapOutlined, FilterOutlined,
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ExportOutlined, BookOutlined, PictureOutlined,
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} from '@ant-design/icons'
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import EmojiPicker, { insertAtCursor } from '@/components/common/EmojiPicker'
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import { useAuth } from '@/stores/auth'
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import {
|
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addSessionNote, claimSession, endSession, getAvailableAgents, getCustomers, getKnowledgeEntries,
|
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@@ -66,6 +67,24 @@ function channelLabel(source?: string) {
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return source.length > 6 ? '网页' : source
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}
|
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|
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/** 从 UA 摘要设备信息,与后端 summarizeUserAgent 逻辑对齐 */
|
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function summarizeDevice(ua?: string) {
|
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if (!ua) return ''
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let browser = '浏览器'
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let osName = '未知系统'
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if (ua.includes('Edg/')) browser = 'Edge'
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else if (ua.includes('Chrome/') && !ua.includes('Edg/')) browser = 'Chrome'
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else if (ua.includes('Firefox/')) browser = 'Firefox'
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else if (ua.includes('Safari/') && !ua.includes('Chrome/')) browser = 'Safari'
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else if (ua.includes('MicroMessenger')) browser = '微信'
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if (ua.includes('Windows')) osName = 'Windows'
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else if (ua.includes('Mac OS X') || ua.includes('Macintosh')) osName = 'macOS'
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else if (ua.includes('Android')) osName = 'Android'
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else if (ua.includes('iPhone') || ua.includes('iPad')) osName = 'iOS'
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else if (ua.includes('Linux')) osName = 'Linux'
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return `${browser} / ${osName}`
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}
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interface SessionDetail {
|
||||
messages: Message[]
|
||||
events: SessionEvent[]
|
||||
@@ -103,10 +122,23 @@ const Dashboard = () => {
|
||||
const initialLoad = useRef(true)
|
||||
const chatEndRef = useRef<HTMLDivElement>(null)
|
||||
const fileInputRef = useRef<HTMLInputElement>(null)
|
||||
const messageInputRef = useRef<HTMLTextAreaElement>(null)
|
||||
const socketRef = useRef<WebSocket | null>(null)
|
||||
const lastTypingAt = useRef(0)
|
||||
const visitorTypingTimer = useRef<number | null>(null)
|
||||
|
||||
const insertEmoji = (emoji: string) => {
|
||||
const { next, cursor } = insertAtCursor(messageInputRef.current, messageInput, emoji)
|
||||
setMessageInput(next)
|
||||
emitTyping()
|
||||
requestAnimationFrame(() => {
|
||||
const el = messageInputRef.current
|
||||
if (!el) return
|
||||
el.focus()
|
||||
el.setSelectionRange(cursor, cursor)
|
||||
})
|
||||
}
|
||||
|
||||
const isManager = user?.role === 'admin' || user?.role === 'supervisor'
|
||||
|
||||
const loadAll = useCallback(async () => {
|
||||
@@ -590,9 +622,19 @@ const Dashboard = () => {
|
||||
{selectedCustomer.status === 'online' ? '在线' : selectedCustomer.status === 'busy' ? '忙碌' : '离线'}
|
||||
</span>
|
||||
</div>
|
||||
<div className="flex items-center gap-2 mt-0.5 text-xs text-neutral-400">
|
||||
<div className="flex items-center gap-2 mt-0.5 text-xs text-neutral-400 flex-wrap">
|
||||
{selected.visitor_ip ? (
|
||||
<span className="truncate">IP: {selected.visitor_ip}</span>
|
||||
) : (
|
||||
<span className="truncate">会话 #{selected.id}</span>
|
||||
{selectedCustomer.source && (
|
||||
)}
|
||||
{selected.visitor_region && (
|
||||
<>
|
||||
<span>|</span>
|
||||
<span className="truncate">{selected.visitor_region}</span>
|
||||
</>
|
||||
)}
|
||||
{!selected.visitor_ip && selectedCustomer.source && (
|
||||
<>
|
||||
<span>|</span>
|
||||
<span className="truncate">{selectedCustomer.source}</span>
|
||||
@@ -711,9 +753,7 @@ const Dashboard = () => {
|
||||
) : (
|
||||
<>
|
||||
<div className="flex items-center gap-1 px-4 pt-2.5 pb-1">
|
||||
<button type="button" className="w-8 h-8 rounded-md flex items-center justify-center text-neutral-500 hover:bg-neutral-100" title="表情">
|
||||
<SmileOutlined />
|
||||
</button>
|
||||
<EmojiPicker onSelect={insertEmoji} disabled={!canOperate} />
|
||||
<button type="button" className="w-8 h-8 rounded-md flex items-center justify-center text-neutral-500 hover:bg-neutral-100" title="图片" onClick={() => fileInputRef.current?.click()}>
|
||||
<PictureOutlined />
|
||||
</button>
|
||||
@@ -740,11 +780,10 @@ const Dashboard = () => {
|
||||
</button>
|
||||
</div>
|
||||
<div className="flex items-end gap-2.5 px-4 pb-3 pt-1">
|
||||
<div className="flex-1 min-w-0 rounded-lg px-3.5 py-2.5 bg-neutral-50 border border-neutral-200">
|
||||
<Input.TextArea
|
||||
autoSize={{ minRows: 1, maxRows: 4 }}
|
||||
variant="borderless"
|
||||
className="!bg-transparent !p-0 text-sm"
|
||||
<textarea
|
||||
ref={messageInputRef}
|
||||
rows={3}
|
||||
className="flex-1 min-w-0 min-h-[88px] max-h-[160px] rounded-xl px-3.5 py-3 bg-neutral-50 border border-neutral-200 text-sm leading-6 text-neutral-800 placeholder:text-neutral-400 outline-none resize-y focus:border-[#2563eb] transition-colors"
|
||||
placeholder="输入回复内容… Enter 发送,Shift+Enter 换行"
|
||||
value={messageInput}
|
||||
onChange={event => { setMessageInput(event.target.value); emitTyping() }}
|
||||
@@ -762,14 +801,13 @@ const Dashboard = () => {
|
||||
}
|
||||
}}
|
||||
/>
|
||||
</div>
|
||||
<button
|
||||
type="button"
|
||||
disabled={!messageInput.trim() || sending}
|
||||
onClick={() => sendMessage(messageInput)}
|
||||
className="w-10 h-10 rounded-lg bg-[#2563eb] hover:bg-[#1d4ed8] disabled:opacity-40 text-white flex items-center justify-center shrink-0 shadow-sm"
|
||||
className="w-11 h-11 rounded-xl bg-[#2563eb] hover:bg-[#1d4ed8] disabled:opacity-40 text-white flex items-center justify-center shrink-0 shadow-sm"
|
||||
>
|
||||
{sending ? <Spin size="small" /> : <SendOutlined />}
|
||||
{sending ? <Spin size="small" /> : <SendOutlined className="text-base" />}
|
||||
</button>
|
||||
</div>
|
||||
</>
|
||||
@@ -838,6 +876,14 @@ const Dashboard = () => {
|
||||
<span className="shrink-0 text-neutral-400 min-w-12">对话</span>
|
||||
<span className="truncate text-neutral-800">{selectedCustomer.conversation_count} 次</span>
|
||||
</div>
|
||||
<div className="flex items-start gap-2">
|
||||
<span className="shrink-0 text-neutral-400 min-w-12">地区</span>
|
||||
<span className="truncate text-neutral-800">{selected?.visitor_region || '—'}</span>
|
||||
</div>
|
||||
<div className="flex items-start gap-2">
|
||||
<span className="shrink-0 text-neutral-400 min-w-12">IP</span>
|
||||
<span className="truncate text-neutral-800 font-mono text-xs">{selected?.visitor_ip || '—'}</span>
|
||||
</div>
|
||||
</div>
|
||||
</div>
|
||||
|
||||
@@ -865,6 +911,10 @@ const Dashboard = () => {
|
||||
<span className="shrink-0 text-neutral-400 min-w-12">来源</span>
|
||||
<span className="text-neutral-800">{selectedCustomer.source || '直接访问'}</span>
|
||||
</div>
|
||||
<div className="flex items-start gap-2">
|
||||
<span className="shrink-0 text-neutral-400 min-w-12">设备</span>
|
||||
<span className="text-neutral-800">{summarizeDevice(selected?.user_agent) || '—'}</span>
|
||||
</div>
|
||||
</div>
|
||||
</div>
|
||||
|
||||
|
||||
@@ -8,6 +8,9 @@ export interface Session {
|
||||
status: string; priority: string; unread_count: number; satisfaction_score: number | null
|
||||
last_message?: string; last_message_at?: string | null
|
||||
satisfaction_text?: string
|
||||
visitor_ip?: string
|
||||
visitor_region?: string
|
||||
user_agent?: string
|
||||
created_at: string; ended_at: string | null
|
||||
}
|
||||
|
||||
|
||||
@@ -1,8 +1,9 @@
|
||||
import { useState, useEffect, useRef, useCallback, useMemo } from 'react'
|
||||
import {
|
||||
CloseOutlined, MessageOutlined, SmileOutlined, SendOutlined,
|
||||
CloseOutlined, MessageOutlined, SendOutlined,
|
||||
StarFilled, MinusOutlined, PictureOutlined, CustomerServiceOutlined,
|
||||
} from '@ant-design/icons'
|
||||
import EmojiPicker, { insertAtCursor } from '@/components/common/EmojiPicker'
|
||||
|
||||
interface Message {
|
||||
id: number
|
||||
@@ -68,9 +69,22 @@ const VisitorChat = ({
|
||||
const typingTimerRef = useRef<number | null>(null)
|
||||
const chatEndRef = useRef<HTMLDivElement>(null)
|
||||
const fileInputRef = useRef<HTMLInputElement>(null)
|
||||
const textInputRef = useRef<HTMLInputElement>(null)
|
||||
const socketRef = useRef<WebSocket | null>(null)
|
||||
const lastTypingAt = useRef(0)
|
||||
|
||||
const insertEmoji = (emoji: string) => {
|
||||
const { next, cursor } = insertAtCursor(textInputRef.current, input, emoji)
|
||||
setInput(next)
|
||||
if (agentsOnline) emitTyping()
|
||||
requestAnimationFrame(() => {
|
||||
const el = textInputRef.current
|
||||
if (!el) return
|
||||
el.focus()
|
||||
el.setSelectionRange(cursor, cursor)
|
||||
})
|
||||
}
|
||||
|
||||
const loadMessages = useCallback(async (sid?: number, token?: string) => {
|
||||
const s = sid || sessionId
|
||||
const visitorCredential = token || visitorToken || localStorage.getItem(tokenKey) || ''
|
||||
@@ -536,9 +550,12 @@ const VisitorChat = ({
|
||||
>
|
||||
<PictureOutlined className="text-base" />
|
||||
</button>
|
||||
<button type="button" className="w-8 h-8 rounded-md border-0 bg-transparent cursor-pointer flex items-center justify-center text-neutral-400 hover:bg-neutral-50" aria-label="表情">
|
||||
<SmileOutlined className="text-base" />
|
||||
</button>
|
||||
<EmojiPicker
|
||||
onSelect={insertEmoji}
|
||||
disabled={sessionEnded || !sessionId || sending}
|
||||
className="w-8 h-8 rounded-md border-0 bg-transparent cursor-pointer flex items-center justify-center text-neutral-400 hover:bg-neutral-50 disabled:opacity-40"
|
||||
placement="topLeft"
|
||||
/>
|
||||
<input
|
||||
ref={fileInputRef}
|
||||
type="file"
|
||||
@@ -551,6 +568,7 @@ const VisitorChat = ({
|
||||
|
||||
<div className="flex items-center gap-2">
|
||||
<input
|
||||
ref={textInputRef}
|
||||
className="flex-1 min-w-0 h-10 px-3 rounded-xl border border-neutral-200 bg-neutral-50 text-[13px] text-neutral-800 outline-none focus:border-[#2563eb]"
|
||||
placeholder={
|
||||
sessionEnded
|
||||
|
||||
Reference in New Issue
Block a user