fix(widget): 优化访客在线续接与历史地区回填

web/public/widget.js

@@ -143,6 +143,7 @@
   function setOpen(next) {
     open = next;
     if (open) {
+      markSessionStarted();
       ensureIframe();
       panel.style.display = 'block';
       btn.style.display = 'none';
@@ -164,12 +165,25 @@
   }
 
   function shouldAutoOpenOnce() {
+    if (hasStartedSession()) return false;
+    markSessionStarted();
+    return true;
+  }
+
+  function hasStartedSession() {
+    var key = 'kefu_widget_auto_opened_' + channelKey;
+    try {
+      return window.sessionStorage.getItem(key) === '1';
+    } catch (e) {
+      return false;
+    }
+  }
+
+  function markSessionStarted() {
     var key = 'kefu_widget_auto_opened_' + channelKey;
     try {
-      if (window.sessionStorage.getItem(key) === '1') return false;
       window.sessionStorage.setItem(key, '1');
-    } catch (e) { /* privacy mode: fall back to opening on each page load */ }
-    return true;
+    } catch (e) { /* ignore */ }
   }
 
   btn.addEventListener('click', function () { setOpen(true); });
@@ -227,7 +241,10 @@
   function mount() {
     document.body.appendChild(btn);
     document.body.appendChild(panel);
-    if (autoOpen) {
+    if (hasStartedSession()) {
+      // 同站后续页面保持隐藏 iframe 心跳和轨迹，不重复自动展开面板。
+      ensureIframe();
+    } else if (autoOpen) {
       window.setTimeout(function () {
         if (!open && shouldAutoOpenOnce()) setOpen(true);
       }, 600);

web/src/pages/agent/dashboard/helpers.ts

@@ -39,7 +39,7 @@ export const endReasons = [
   { value: 'other', label: '其他' },
 ]
 
-/** 列表项展示：紧急 / 等待中 / 进行中 */
+/** 列表项展示：紧急 / 等待中 / 访客离线 / 进行中 */
 export function listStatusMeta(session: Session) {
   if (session.priority === 'urgent') {
     return { label: '紧急', bar: '#dc2626', avatarBg: '#fef2f2', avatarColor: '#dc2626', dot: '#dc2626' }
@@ -47,6 +47,9 @@ export function listStatusMeta(session: Session) {
   if (session.status === 'waiting') {
     return { label: '等待中', bar: '#d97706', avatarBg: '#fffbeb', avatarColor: '#d97706', dot: '#d97706' }
   }
+  if (!isVisitorOnline(session)) {
+    return { label: '访客离线', bar: '#94a3b8', avatarBg: '#f8fafc', avatarColor: '#64748b', dot: '#94a3b8' }
+  }
   return { label: '进行中', bar: '#2563eb', avatarBg: '#eff6ff', avatarColor: '#2563eb', dot: '#2563eb' }
 }
 

web/src/widgets/VisitorChat.tsx

@@ -537,7 +537,7 @@ const VisitorChat = ({
     void reportPageView(url, title)
   }, [embedded, sessionId, visitorToken, sessionEnded, reportPageView])
 
-  // 心跳：独立于聊天窗口展开状态，随宿主页可见性上报。
+  // 心跳：独立于聊天窗口展开状态；页面跳转期间不立即离线，交给 45 秒超时判定。
   useEffect(() => {
     if (!sessionId || !visitorToken || sessionEnded) return
     const sendPresence = (state: 'visible' | 'hidden' | 'leave', keepalive = false) => {
@@ -556,15 +556,12 @@ const VisitorChat = ({
         keepalive,
       }).catch(() => {})
     }
-    sendPresence(hostVisible ? 'visible' : 'hidden')
+    if (hostVisible) sendPresence('visible')
     const t = hostVisible ? window.setInterval(() => sendPresence('visible'), 15000) : null
-    const onPageHide = () => sendPresence('leave', true)
     const onPageShow = () => { if (hostVisible) sendPresence('visible') }
-    window.addEventListener('pagehide', onPageHide)
     window.addEventListener('pageshow', onPageShow)
     return () => {
       if (t != null) window.clearInterval(t)
-      window.removeEventListener('pagehide', onPageHide)
       window.removeEventListener('pageshow', onPageShow)
     }
   }, [sessionId, visitorToken, sessionEnded, hostVisible, presencePulse])