diff --git a/web/src/pages/agent/Dashboard.tsx b/web/src/pages/agent/Dashboard.tsx
index 130a034..6168ed5 100644
--- a/web/src/pages/agent/Dashboard.tsx
+++ b/web/src/pages/agent/Dashboard.tsx
@@ -193,24 +193,6 @@ function channelLabel(source?: string) {
   return source.length > 6 ? '网页' : source
 }
 
-/** 从 UA 摘要设备信息，与后端 summarizeUserAgent 逻辑对齐 */
-function summarizeDevice(ua?: string) {
-  if (!ua) return ''
-  let browser = '浏览器'
-  let osName = '未知系统'
-  if (ua.includes('Edg/')) browser = 'Edge'
-  else if (ua.includes('Chrome/') && !ua.includes('Edg/')) browser = 'Chrome'
-  else if (ua.includes('Firefox/')) browser = 'Firefox'
-  else if (ua.includes('Safari/') && !ua.includes('Chrome/')) browser = 'Safari'
-  else if (ua.includes('MicroMessenger')) browser = '微信'
-  if (ua.includes('Windows')) osName = 'Windows'
-  else if (ua.includes('Mac OS X') || ua.includes('Macintosh')) osName = 'macOS'
-  else if (ua.includes('Android')) osName = 'Android'
-  else if (ua.includes('iPhone') || ua.includes('iPad')) osName = 'iOS'
-  else if (ua.includes('Linux')) osName = 'Linux'
-  return `${browser} / ${osName}`
-}
-
 interface SessionDetail {
   messages: Message[]
   events: SessionEvent[]
@@ -236,7 +218,6 @@ function shortPagePath(url?: string): string {
   if (!url) return '—'
   try {
     const u = new URL(url)
-    // 必须带 hash：demo-shop 等 SPA 靠 #/cart 区分页面
     const path = u.pathname + (u.search || '') + (u.hash || '')
     return path.length > 56 ? `${path.slice(0, 54)}…` : path || '/'
   } catch {
@@ -274,6 +255,11 @@ const Dashboard = () => {
   const [quickKeyword, setQuickKeyword] = useState('')
   const [quickList, setQuickList] = useState<QuickReply[]>([])
   const [quickLoading, setQuickLoading] = useState(false)
+  /** 右侧栏快捷回复：团队 / 个人 */
+  const [sidebarQuickScope, setSidebarQuickScope] = useState<'team' | 'personal'>('team')
+  const [sidebarQuickKeyword, setSidebarQuickKeyword] = useState('')
+  const [sidebarQuickList, setSidebarQuickList] = useState<QuickReply[]>([])
+  const [sidebarQuickLoading, setSidebarQuickLoading] = useState(false)
   /** 输入框快捷回复建议：slash=/ 输入码；keyword=正文关键字 */
   const [suggestOpen, setSuggestOpen] = useState(false)
   const [suggestMode, setSuggestMode] = useState<'slash' | 'keyword'>('slash')
@@ -723,6 +709,28 @@ const Dashboard = () => {
     }).catch(() => setQuickList([])).finally(() => setQuickLoading(false))
   }, [quickOpen, quickKeyword])
 
+  // 右侧栏快捷回复列表（始终可用）
+  useEffect(() => {
+    let cancelled = false
+    setSidebarQuickLoading(true)
+    getQuickReplies({
+      scope: sidebarQuickScope,
+      // 团队仅展示已发布；个人展示自己的全部可用
+      status: sidebarQuickScope === 'team' ? 'published' : undefined,
+      q: sidebarQuickKeyword.trim() || undefined,
+      page: 1,
+      pageSize: 50,
+    }).then(response => {
+      if (cancelled) return
+      setSidebarQuickList(Array.isArray(response.list) ? response.list : [])
+    }).catch(() => {
+      if (!cancelled) setSidebarQuickList([])
+    }).finally(() => {
+      if (!cancelled) setSidebarQuickLoading(false)
+    })
+    return () => { cancelled = true }
+  }, [sidebarQuickScope, sidebarQuickKeyword])
+
   const closeSuggest = useCallback(() => {
     setSuggestOpen(false)
     setSuggestItems([])
@@ -873,7 +881,6 @@ const Dashboard = () => {
       setCustomerHistory([])
       return
     }
-    // 从已加载会话中筛出该客户的历史（含已结束）
     getSessions({ page: 1, pageSize: 50 }).then(res => {
       const list = Array.isArray(res.list) ? res.list : []
       setCustomerHistory(
@@ -1745,20 +1752,21 @@ const Dashboard = () => {
         )}
       </section>
 
-      {/* 右侧客户信息 320px */}
-      <aside className="w-[320px] shrink-0 flex flex-col h-full border-l border-neutral-200 bg-white">
+      {/* 右侧：上客户信息 + 下快捷回复 */}
+      <aside className="w-[320px] shrink-0 flex flex-col h-full border-l border-neutral-200 bg-white min-h-0">
         {selectedCustomer ? (
           <>
+            {/* —— 上：客户信息（精简） —— */}
             <div
               className="shrink-0 flex items-center justify-between px-4 border-b border-neutral-200"
               style={{ height: 'var(--header-height)' }}
             >
               <span className="font-semibold text-base text-neutral-800">客户信息</span>
             </div>
-            <div className="flex-1 overflow-y-auto px-4 py-4 no-scrollbar">
-              <div className="flex flex-col items-center mb-5">
+            <div className="shrink-0 max-h-[42%] overflow-y-auto px-4 py-3 no-scrollbar border-b border-neutral-100">
+              <div className="flex items-center gap-3 mb-3">
                 <div
-                  className="w-14 h-14 rounded-full flex items-center justify-center mb-2 text-[22px] font-semibold"
+                  className="w-10 h-10 rounded-full flex items-center justify-center text-[16px] font-semibold shrink-0"
                   style={{
                     background: selected ? listStatusMeta(selected).avatarBg : '#eff6ff',
                     color: selected ? listStatusMeta(selected).avatarColor : '#2563eb',
@@ -1766,182 +1774,96 @@ const Dashboard = () => {
                 >
                   {selectedCustomer.name.slice(0, 1)}
                 </div>
-                <div className="font-semibold text-lg text-neutral-900">{selectedCustomer.name}</div>
-                <div className="flex items-center gap-1 mt-1 text-xs text-neutral-400">
-                  <span
-                    className="inline-block w-1.5 h-1.5 rounded-full"
-                    style={{ background: selectedCustomer.status === 'online' ? '#16a34a' : '#94a3b8' }}
-                  />
-                  {selectedCustomer.status === 'online' ? '在线' : selectedCustomer.status === 'busy' ? '忙碌' : '离线'}
+                <div className="min-w-0">
+                  <div className="font-semibold text-[15px] text-neutral-900 truncate">{selectedCustomer.name}</div>
+                  <div className="flex items-center gap-1 mt-0.5 text-[11px] text-neutral-400">
+                    <span
+                      className="inline-block w-1.5 h-1.5 rounded-full"
+                      style={{ background: selectedCustomer.status === 'online' ? '#16a34a' : '#94a3b8' }}
+                    />
+                    {selectedCustomer.status === 'online' ? '在线' : selectedCustomer.status === 'busy' ? '忙碌' : '离线'}
+                    {selectedCustomer.source ? (
+                      <span className="text-neutral-300">· {selectedCustomer.source}</span>
+                    ) : null}
+                  </div>
                 </div>
               </div>
 
-              <div className="mb-5">
-                <div className="flex items-center gap-1.5 mb-2.5 text-xs font-semibold text-neutral-500 uppercase tracking-wider">
-                  基本信息
-                  <span className="font-normal normal-case tracking-normal text-neutral-400">点击可编辑</span>
-                </div>
-                <div className="flex flex-col gap-1.5 text-sm">
-                  <CustomerInfoField
-                    label="手机"
-                    value={selectedCustomer.phone || ''}
-                    placeholder="点击填写手机号"
-                    saving={savingCustomerField === 'phone'}
-                    onSave={v => saveCustomerField(selectedCustomer.id, 'phone', v)}
-                  />
-                  <CustomerInfoField
-                    label="邮箱"
-                    value={selectedCustomer.email || ''}
-                    placeholder="点击填写邮箱"
-                    saving={savingCustomerField === 'email'}
-                    onSave={v => saveCustomerField(selectedCustomer.id, 'email', v)}
-                  />
-                  <CustomerInfoField
-                    label="微信"
-                    value={selectedCustomer.wechat || ''}
-                    placeholder="点击填写微信号"
-                    saving={savingCustomerField === 'wechat'}
-                    onSave={v => saveCustomerField(selectedCustomer.id, 'wechat', v)}
-                  />
-                  <CustomerInfoField
-                    label="QQ"
-                    value={selectedCustomer.qq || ''}
-                    placeholder="点击填写 QQ 号"
-                    saving={savingCustomerField === 'qq'}
-                    onSave={v => saveCustomerField(selectedCustomer.id, 'qq', v)}
-                  />
-                  {(() => {
-                    const kindLabel = (k: string) =>
-                      k === 'phone' ? '手机' : k === 'wechat' ? '微信' : k === 'email' ? '邮箱' : k === 'qq' ? 'QQ' : k
-                    // 主字段已展示的联系方式不重复
-                    const extra = customerContacts.filter(c => {
-                      if (c.kind === 'phone' && selectedCustomer.phone && c.value === selectedCustomer.phone) return false
-                      if (c.kind === 'email' && selectedCustomer.email && c.value === selectedCustomer.email) return false
-                      if (c.kind === 'wechat' && selectedCustomer.wechat && c.value === selectedCustomer.wechat) return false
-                      if (c.kind === 'qq' && selectedCustomer.qq && c.value === selectedCustomer.qq) return false
-                      return true
-                    })
-                    if (extra.length === 0) return null
-                    return (
-                      <div className="flex items-start gap-2 pt-1">
-                        <span className="shrink-0 text-neutral-400 min-w-12 leading-5">更多</span>
-                        <div className="flex flex-col gap-1 min-w-0">
-                          {extra.map(c => (
-                            <span key={c.id || `${c.kind}-${c.value}`} className="text-neutral-800 text-xs break-all">
-                              <span className="text-neutral-400 mr-1">{kindLabel(c.kind)}</span>
-                              {c.value}
-                              {(c.source === 'draft' || c.source === 'message') && (
-                                <span className="ml-1 text-[10px] text-amber-600">自动识别</span>
-                              )}
-                            </span>
-                          ))}
-                        </div>
+              <div className="flex flex-col gap-1 text-sm">
+                <CustomerInfoField
+                  label="手机"
+                  value={selectedCustomer.phone || ''}
+                  placeholder="点击填写"
+                  saving={savingCustomerField === 'phone'}
+                  onSave={v => saveCustomerField(selectedCustomer.id, 'phone', v)}
+                />
+                <CustomerInfoField
+                  label="邮箱"
+                  value={selectedCustomer.email || ''}
+                  placeholder="点击填写"
+                  saving={savingCustomerField === 'email'}
+                  onSave={v => saveCustomerField(selectedCustomer.id, 'email', v)}
+                />
+                <CustomerInfoField
+                  label="微信"
+                  value={selectedCustomer.wechat || ''}
+                  placeholder="点击填写"
+                  saving={savingCustomerField === 'wechat'}
+                  onSave={v => saveCustomerField(selectedCustomer.id, 'wechat', v)}
+                />
+                <CustomerInfoField
+                  label="QQ"
+                  value={selectedCustomer.qq || ''}
+                  placeholder="点击填写"
+                  saving={savingCustomerField === 'qq'}
+                  onSave={v => saveCustomerField(selectedCustomer.id, 'qq', v)}
+                />
+                {(() => {
+                  const kindLabel = (k: string) =>
+                    k === 'phone' ? '手机' : k === 'wechat' ? '微信' : k === 'email' ? '邮箱' : k === 'qq' ? 'QQ' : k
+                  const extra = customerContacts.filter(c => {
+                    if (c.kind === 'phone' && selectedCustomer.phone && c.value === selectedCustomer.phone) return false
+                    if (c.kind === 'email' && selectedCustomer.email && c.value === selectedCustomer.email) return false
+                    if (c.kind === 'wechat' && selectedCustomer.wechat && c.value === selectedCustomer.wechat) return false
+                    if (c.kind === 'qq' && selectedCustomer.qq && c.value === selectedCustomer.qq) return false
+                    return true
+                  })
+                  if (extra.length === 0) return null
+                  return (
+                    <div className="flex items-start gap-2 pt-0.5">
+                      <span className="shrink-0 text-neutral-400 min-w-12 leading-5 text-sm">更多</span>
+                      <div className="flex flex-col gap-0.5 min-w-0">
+                        {extra.map(c => (
+                          <span key={c.id || `${c.kind}-${c.value}`} className="text-neutral-800 text-xs break-all">
+                            <span className="text-neutral-400 mr-1">{kindLabel(c.kind)}</span>
+                            {c.value}
+                          </span>
+                        ))}
                       </div>
-                    )
-                  })()}
-                  <div className="flex items-start gap-2 pt-1">
-                    <span className="shrink-0 text-neutral-400 min-w-12">来源</span>
-                    <span className="truncate text-neutral-800">{selectedCustomer.source || '—'}</span>
-                  </div>
-                  <div className="flex items-start gap-2">
-                    <span className="shrink-0 text-neutral-400 min-w-12">对话</span>
-                    <span className="truncate text-neutral-800">{selectedCustomer.conversation_count} 次</span>
-                  </div>
-                  <div className="flex items-start gap-2">
-                    <span className="shrink-0 text-neutral-400 min-w-12">地区</span>
-                    <span className="truncate text-neutral-800">{selected?.visitor_region || '—'}</span>
-                  </div>
-                </div>
+                    </div>
+                  )
+                })()}
               </div>
 
-              <div className="mb-5">
-                <div className="mb-2.5 text-xs font-semibold text-neutral-500 uppercase tracking-wider">客户标签</div>
-                <div className="flex flex-wrap gap-1.5">
+              <div className="mt-3">
+                <div className="mb-1.5 text-[11px] font-semibold text-neutral-500">标签</div>
+                <div className="flex flex-wrap gap-1">
                   {parseTags(selectedCustomer.tags).length === 0 ? (
-                    <span className="text-xs text-neutral-400">暂无标签</span>
+                    <span className="text-xs text-neutral-400">暂无</span>
                   ) : parseTags(selectedCustomer.tags).map(tag => (
-                    <span key={tag} className="text-xs px-2 py-0.5 rounded-md bg-[#dbeafe] text-[#2563eb] font-medium">
+                    <span key={tag} className="text-[11px] px-1.5 py-0.5 rounded-md bg-[#dbeafe] text-[#2563eb] font-medium">
                       {tag}
                     </span>
                   ))}
                 </div>
               </div>
 
-              <div className="mb-5">
-                <div className="mb-2.5 text-xs font-semibold text-neutral-500 uppercase tracking-wider">访问来源</div>
-                <div className="flex flex-col gap-2 text-sm">
-                  <div className="flex items-start gap-2">
-                    <span className="shrink-0 text-neutral-400 min-w-12">渠道</span>
-                    <span className="text-neutral-800">{channelLabel(selectedCustomer.source)}在线客服</span>
-                  </div>
-                  <div className="flex items-start gap-2">
-                    <span className="shrink-0 text-neutral-400 min-w-12">设备</span>
-                    <span className="text-neutral-800">{summarizeDevice(selected?.user_agent) || '—'}</span>
-                  </div>
-                  <div className="flex items-start gap-2 min-w-0">
-                    <span className="shrink-0 text-neutral-400 min-w-12">落地页</span>
-                    {selected?.landing_url ? (
-                      <a
-                        href={selected.landing_url}
-                        target="_blank"
-                        rel="noreferrer"
-                        className="text-[#2563eb] hover:underline break-all min-w-0"
-                        title={selected.landing_title || selected.landing_url}
-                      >
-                        {selected.landing_title || shortPagePath(selected.landing_url)}
-                      </a>
-                    ) : (
-                      <span className="text-neutral-400">—</span>
-                    )}
-                  </div>
-                  <div className="flex items-start gap-2 min-w-0">
-                    <span className="shrink-0 text-neutral-400 min-w-12">当前页</span>
-                    {selected?.current_url ? (
-                      <a
-                        href={selected.current_url}
-                        target="_blank"
-                        rel="noreferrer"
-                        className="text-neutral-800 hover:text-[#2563eb] hover:underline break-all min-w-0"
-                        title={selected.current_title || selected.current_url}
-                      >
-                        {selected.current_title || shortPagePath(selected.current_url)}
-                      </a>
-                    ) : (
-                      <span className="text-neutral-400">—</span>
-                    )}
-                  </div>
-                  {selected?.referrer ? (
-                    <div className="flex items-start gap-2 min-w-0">
-                      <span className="shrink-0 text-neutral-400 min-w-12">来路</span>
-                      <a
-                        href={selected.referrer}
-                        target="_blank"
-                        rel="noreferrer"
-                        className="text-neutral-500 hover:underline break-all text-xs min-w-0"
-                      >
-                        {shortPagePath(selected.referrer)}
-                      </a>
-                    </div>
-                  ) : null}
-                  <div className="flex items-start gap-2">
-                    <span className="shrink-0 text-neutral-400 min-w-12">在线</span>
-                    <span className="text-neutral-800 tabular-nums font-medium">
-                      {formatOnlineDuration(
-                        selected?.created_at,
-                        selected?.status === 'ended' || selected?.status === 'archived' ? selected?.ended_at : null,
-                        clockTick >= 0 ? Date.now() : Date.now(),
-                      )}
-                    </span>
-                  </div>
-                </div>
-              </div>
-
-              <div className="mb-5">
-                <div className="mb-2.5 text-xs font-semibold text-neutral-500 uppercase tracking-wider">浏览轨迹</div>
+              <div className="mt-4 mb-3">
+                <div className="mb-1.5 text-[11px] font-semibold text-neutral-500">浏览轨迹</div>
                 {!detail?.pageViews?.length ? (
                   <div className="text-xs text-neutral-400">暂无页面记录（需嵌入 widget 并打开会话）</div>
                 ) : (
-                  <div className="flex flex-col gap-0 max-h-48 overflow-y-auto rounded-lg border border-neutral-100">
+                  <div className="flex flex-col gap-0 max-h-36 overflow-y-auto rounded-lg border border-neutral-100">
                     {detail.pageViews.map((pv, idx) => (
                       <div
                         key={pv.id || `${pv.url}-${pv.entered_at}`}
@@ -1972,9 +1894,9 @@ const Dashboard = () => {
                 )}
               </div>
 
-              <div className="mb-5">
-                <div className="mb-2.5 text-xs font-semibold text-neutral-500 uppercase tracking-wider">历史会话</div>
-                <div className="flex flex-col gap-2">
+              <div className="mb-3">
+                <div className="mb-1.5 text-[11px] font-semibold text-neutral-500">历史会话</div>
+                <div className="flex flex-col gap-1.5">
                   {customerHistory.length === 0 ? (
                     <div className="text-xs text-neutral-400">暂无其他会话</div>
                   ) : customerHistory.map(s => (
@@ -1982,9 +1904,9 @@ const Dashboard = () => {
                       key={s.id}
                       type="button"
                       onClick={() => setSelectedId(s.id)}
-                      className="rounded-lg px-3 py-2 text-left bg-neutral-50 border border-neutral-100 hover:border-blue-200"
+                      className="rounded-lg px-2.5 py-2 text-left bg-neutral-50 border border-neutral-100 hover:border-blue-200"
                     >
-                      <div className="flex items-center justify-between mb-1">
+                      <div className="flex items-center justify-between mb-0.5">
                         <span className="truncate text-sm font-medium text-neutral-700">会话 #{s.id}</span>
                         <span className="whitespace-nowrap text-xs text-neutral-400">
                           {new Date(s.created_at).toLocaleDateString('zh-CN', { month: '2-digit', day: '2-digit' })}
@@ -1998,9 +1920,9 @@ const Dashboard = () => {
                 </div>
               </div>
 
-              <div className="mb-2">
-                <div className="mb-2.5 text-xs font-semibold text-neutral-500 uppercase tracking-wider">内部备注</div>
-                <div className="space-y-2 max-h-40 overflow-auto">
+              <div className="mb-1">
+                <div className="mb-1.5 text-[11px] font-semibold text-neutral-500">内部备注</div>
+                <div className="space-y-1.5 max-h-32 overflow-auto">
                   {notes.length === 0 ? (
                     <div className="text-xs text-neutral-400">暂无内部备注</div>
                   ) : notes.map(note => {
@@ -2062,6 +1984,72 @@ const Dashboard = () => {
                 )}
               </div>
             </div>
+
+            {/* —— 下：快捷回复（团队 / 个人） —— */}
+            <div className="flex-1 min-h-0 flex flex-col">
+              <div className="shrink-0 px-3 pt-2.5 pb-2 border-b border-neutral-100">
+                <div className="flex items-center justify-between gap-2 mb-2">
+                  <span className="text-sm font-semibold text-neutral-800">快捷回复</span>
+                  <div className="flex items-center gap-0.5 p-0.5 rounded-md bg-neutral-100">
+                    {([
+                      { key: 'team' as const, label: '团队' },
+                      { key: 'personal' as const, label: '个人' },
+                    ]).map(tab => (
+                      <button
+                        key={tab.key}
+                        type="button"
+                        onClick={() => setSidebarQuickScope(tab.key)}
+                        className={`h-6 px-2 rounded text-xs border-0 cursor-pointer transition-colors ${
+                          sidebarQuickScope === tab.key
+                            ? 'bg-white text-[#2563eb] font-medium shadow-sm'
+                            : 'bg-transparent text-neutral-500 hover:text-neutral-700'
+                        }`}
+                      >
+                        {tab.label}
+                      </button>
+                    ))}
+                  </div>
+                </div>
+                <Input
+                  size="small"
+                  allowClear
+                  prefix={<SearchOutlined className="text-neutral-400" />}
+                  placeholder="搜索标题、内容或输入码"
+                  value={sidebarQuickKeyword}
+                  onChange={e => setSidebarQuickKeyword(e.target.value)}
+                />
+              </div>
+              <div className="flex-1 min-h-0 overflow-y-auto px-2 py-2 no-scrollbar">
+                {sidebarQuickLoading ? (
+                  <div className="py-8 text-center"><Spin size="small" /></div>
+                ) : sidebarQuickList.length === 0 ? (
+                  <div className="py-8 text-center text-xs text-neutral-400">
+                    {sidebarQuickScope === 'team' ? '暂无已发布的团队话术' : '暂无个人快捷回复'}
+                  </div>
+                ) : (
+                  <div className="flex flex-col gap-1">
+                    {sidebarQuickList.map(item => (
+                      <button
+                        key={item.id}
+                        type="button"
+                        disabled={!canOperate}
+                        title={canOperate ? '点击填入输入框' : '领取会话后可用'}
+                        onClick={() => void applyQuickReply(item, 'panel')}
+                        className="w-full text-left rounded-lg px-2.5 py-2 border-0 bg-neutral-50 hover:bg-blue-50 hover:ring-1 hover:ring-blue-200 cursor-pointer disabled:opacity-50 disabled:cursor-not-allowed transition-colors"
+                      >
+                        <div className="flex items-center gap-1.5 min-w-0">
+                          <span className="text-[13px] font-medium text-neutral-800 truncate">{item.title}</span>
+                          {item.shortcut && (
+                            <code className="text-[10px] text-blue-600 bg-blue-50 px-1 rounded shrink-0">/{item.shortcut}</code>
+                          )}
+                        </div>
+                        <div className="text-[11px] text-neutral-500 line-clamp-2 mt-0.5 leading-snug">{item.content}</div>
+                      </button>
+                    ))}
+                  </div>
+                )}
+              </div>
+            </div>
           </>
         ) : (
           <div className="flex-1 flex items-center justify-center text-sm text-neutral-400">选择会话查看客户信息</div>