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新增独立快捷回复模块（团队/个人）

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从知识库拆出快捷回复：支持团队暂存与发布同步、个人话术、输入码与工作台 / 调用，以及 CSV 导入导出；管理页顶栏与侧栏对齐。
This commit is contained in:
yml2213
2026-07-17 21:59:10 +08:00
parent 54d23bb595
commit c5f28dca1c
11 changed files with 1491 additions and 26 deletions
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server/cmd/seed/main.go
+9
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@@ -154,6 +154,15 @@ func seed() {
}
model.DB.Create(&entries)
// 团队快捷回复（独立模块；知识库「快捷回复模板」分类可逐步弃用）
quickReplies := []model.QuickReply{
{TenantID: tid, Scope: "team", Title: "打招呼", Content: "您好！欢迎来到客服云，请问有什么可以帮您的？", Shortcut: "nh", GroupName: "通用", Status: "published", UsageCount: 120},
{TenantID: tid, Scope: "team", Title: "稍等查询", Content: "您好，正在为您查询，请稍候。", Shortcut: "sd", GroupName: "通用", Status: "published", UsageCount: 80},
{TenantID: tid, Scope: "team", Title: "提供订单号", Content: "为更快处理，请您提供订单号或相关截图，谢谢。", Shortcut: "ddh", GroupName: "售后", Status: "published", UsageCount: 56},
{TenantID: tid, Scope: "team", Title: "结束语", Content: "感谢您的咨询，祝您生活愉快！如有其它问题随时联系我们。", Shortcut: "js", GroupName: "通用", Status: "draft", UsageCount: 0},
}
model.DB.Create(&quickReplies)
// Announcements
model.DB.Create(&[]model.Announcement{
{Title: "系统维护通知", Content: "平台将于7月20日 02:00-04:00 进行例行维护", Status: "published"},