新增独立快捷回复模块（团队/个人）

从知识库拆出快捷回复：支持团队暂存与发布同步、个人话术、输入码与工作台 / 调用，以及 CSV 导入导出；管理页顶栏与侧栏对齐。
2026-07-17 21:59:10 +08:00
parent 54d23bb595
commit c5f28dca1c
11 changed files with 1491 additions and 26 deletions
@@ -323,6 +323,89 @@ export const updateKnowledgeEntry = (id: number, data: Partial<KnowledgeEntry>)
  put<KnowledgeEntry>(`/knowledge/entries/${id}`, data)
 export const deleteKnowledgeEntry = (id: number) => del(`/knowledge/entries/${id}`)

+// 快捷回复（团队 / 个人）
+export type QuickReplyScope = 'team' | 'personal'
+export interface QuickReply {
+  id: number
+  tenant_id: number
+  scope: QuickReplyScope
+  owner_user_id?: number | null
+  title: string
+  content: string
+  shortcut: string
+  group_name: string
+  status: 'draft' | 'published' | string
+  sort_order: number
+  usage_count: number
+  created_at: string
+  updated_at: string
+}
+
+export const getQuickReplies = (params?: {
+  scope?: 'team' | 'personal' | 'all'
+  status?: string
+  q?: string
+  page?: number
+  pageSize?: number
+}) => {
+  const search = new URLSearchParams()
+  if (params?.scope) search.set('scope', params.scope)
+  if (params?.status) search.set('status', params.status)
+  if (params?.q) search.set('q', params.q)
+  if (params?.page) search.set('page', String(params.page))
+  if (params?.pageSize) search.set('pageSize', String(params.pageSize))
+  const qs = search.toString()
+  return getList<QuickReply>(`/quick-replies${qs ? `?${qs}` : ''}`)
+}
+
+export const suggestQuickReplies = (prefix = '') => {
+  const search = new URLSearchParams()
+  if (prefix) search.set('prefix', prefix)
+  const qs = search.toString()
+  return get<QuickReply[]>(`/quick-replies/suggest${qs ? `?${qs}` : ''}`)
+}
+
+export const createQuickReply = (data: {
+  scope: QuickReplyScope
+  title: string
+  content: string
+  shortcut?: string
+  group_name?: string
+  status?: string
+  sort_order?: number
+}) => post<QuickReply>('/quick-replies', data)
+
+export const updateQuickReply = (id: number, data: {
+  title: string
+  content: string
+  shortcut?: string
+  group_name?: string
+  status?: string
+  sort_order?: number
+}) => put<QuickReply>(`/quick-replies/${id}`, data)
+
+export const deleteQuickReply = (id: number) => del(`/quick-replies/${id}`)
+export const publishQuickReply = (id: number) => post<QuickReply>(`/quick-replies/${id}/publish`, {})
+export const unpublishQuickReply = (id: number) => post<QuickReply>(`/quick-replies/${id}/unpublish`, {})
+export const useQuickReply = (id: number) => post<{ ok: boolean; usage_count: number }>(`/quick-replies/${id}/use`, {})
+
+export const exportQuickReplies = (scope: QuickReplyScope) =>
+  downloadFile(`/quick-replies/export?scope=${scope}`, `quick_replies_${scope}.csv`)
+
+export const downloadQuickReplyTemplate = () =>
+  downloadFile('/quick-replies/import-template', 'quick_replies_template.csv')
+
+export const importQuickReplies = (file: File, scope: QuickReplyScope, onConflict: 'skip' | 'overwrite' = 'skip') => {
+  const form = new FormData()
+  form.append('file', file)
+  form.append('scope', scope)
+  form.append('on_conflict', onConflict)
+  return postForm<{ created: number; updated: number; skipped: number; errors: string[] }>(
+    `/quick-replies/import?scope=${scope}`,
+    form,
+  )
+}
+
 // Channels
 export const getChannels = () => get<Channel[]>('/channels')
 export const createChannel = (data: { type: string; name?: string }) => post<Channel>('/channels', data)