优化快捷回复 CSV 为中文四列模板，操作列改为单行

导入/导出统一为一级分类、二级分类、输入码、内容；列表操作按钮紧凑并排不换行。

web/src/pages/agent/QuickReplies.tsx

@@ -4,8 +4,8 @@ import {
 } from 'antd'
 import type { ColumnsType } from 'antd/es/table'
 import {
-  PlusOutlined, EditOutlined, DeleteOutlined, CloudUploadOutlined, DownloadOutlined,
-  ThunderboltOutlined, CheckOutlined, StopOutlined, ImportOutlined, ExportOutlined,
+  PlusOutlined, CloudUploadOutlined, DownloadOutlined,
+  ThunderboltOutlined, ImportOutlined, ExportOutlined,
 } from '@ant-design/icons'
 import {
   createQuickReply, deleteQuickReply, downloadQuickReplyTemplate, exportQuickReplies,
@@ -210,33 +210,33 @@ const QuickReplies = () => {
     {
       title: '操作',
       key: 'actions',
-      width: tab === 'team' && canManageTeam ? 220 : 120,
+      width: tab === 'team' && canManageTeam ? 168 : 112,
       fixed: 'right',
       render: (_, row) => (
-        <Space size={4} wrap>
+        <div className="flex items-center gap-0.5 whitespace-nowrap">
           {canEditRow(row) && (
-            <Button type="link" size="small" icon={<EditOutlined />} onClick={() => openEdit(row)}>
+            <Button type="link" size="small" className="!px-1" onClick={() => openEdit(row)}>
               编辑
             </Button>
           )}
           {tab === 'team' && canManageTeam && row.status === 'draft' && (
-            <Button type="link" size="small" icon={<CheckOutlined />} onClick={() => void handlePublish(row)}>
-              发布同步
+            <Button type="link" size="small" className="!px-1" onClick={() => void handlePublish(row)}>
+              发布
             </Button>
           )}
           {tab === 'team' && canManageTeam && row.status === 'published' && (
-            <Button type="link" size="small" icon={<StopOutlined />} onClick={() => void handleUnpublish(row)}>
+            <Button type="link" size="small" className="!px-1" onClick={() => void handleUnpublish(row)}>
               下线
             </Button>
           )}
           {canEditRow(row) && (
             <Popconfirm title="确认删除？" onConfirm={() => void handleDelete(row)}>
-              <Button type="link" size="small" danger icon={<DeleteOutlined />}>
+              <Button type="link" size="small" danger className="!px-1">
                 删除
               </Button>
             </Popconfirm>
           )}
-        </Space>
+        </div>
       ),
     },
   ]
@@ -272,16 +272,21 @@ const QuickReplies = () => {
           <h1 className="text-base font-semibold text-neutral-900 m-0 truncate">快捷回复</h1>
         </div>
         <Space wrap size="small" className="shrink-0">
-          <Button size="small" icon={<DownloadOutlined />} onClick={() => void handleTemplate()}>
+          <Button size="small" icon={<DownloadOutlined />} onClick={() => void handleTemplate()} title="下载 CSV 模板（一级分类/二级分类/输入码/内容）">
             导入模板
           </Button>
           <Button size="small" icon={<ExportOutlined />} onClick={() => void handleExport()}>
             导出
           </Button>
           <Upload
-            accept=".csv,text/csv"
+            accept=".csv,text/csv,.xlsx,.xls"
             showUploadList={false}
             beforeUpload={async file => {
+              const name = (file as File).name || ''
+              if (/\.xlsx?$/i.test(name)) {
+                message.warning('请先将 Excel 另存为 CSV（UTF-8）后再导入；可先下载「导入模板」参考格式')
+                return false
+              }
               try {
                 const res = await importQuickReplies(file as File, effectiveTab, 'skip')
                 const d = res.data

web/src/services/api.ts

@@ -521,7 +521,7 @@ export const exportQuickReplies = (scope: QuickReplyScope) =>
   downloadFile(`/quick-replies/export?scope=${scope}`, `quick_replies_${scope}.csv`)
 
 export const downloadQuickReplyTemplate = () =>
-  downloadFile('/quick-replies/import-template', 'quick_replies_template.csv')
+  downloadFile('/quick-replies/import-template', '快捷回复导入模板.csv')
 
 export const importQuickReplies = (file: File, scope: QuickReplyScope, onConflict: 'skip' | 'overwrite' = 'skip') => {
   const form = new FormData()