import { useState, useEffect } from 'react'
import { Input, Spin, message } from 'antd'
import { SearchOutlined, UserOutlined, StarFilled } from '@ant-design/icons'
import { useAuth } from '@/stores/auth'
import { getSessions, getSession, type Session as SessionType } from '@/services/api'

interface SessionDetail {
  id: number
  customerName: string
  phone: string
  email: string
  source: string
  tags: string[]
  status: string
  conversationCount: number
  satisfaction: number
  note: string
  messages: { sender: string; content: string; time: string }[]
}

const priorityColors: Record<string, string> = { urgent: '#dc2626', normal: '#d97706', waiting: '#d97706' }
const priorityLabels: Record<string, string> = { urgent: '紧急', waiting: '等待中', active: '进行中', normal: '进行中' }

const Dashboard = () => {
  const { user } = useAuth()
  const [sessions, setSessions] = useState<SessionType[]>([])
  const [loading, setLoading] = useState(true)
  const [selectedId, setSelectedId] = useState<number | null>(null)
  const [detail, setDetail] = useState<SessionDetail | null>(null)
  const [detailLoading, setDetailLoading] = useState(false)
  const [messageInput, setMessageInput] = useState('')

  useEffect(() => {
    loadSessions()
  }, [])

  const loadSessions = async () => {
    try {
      setLoading(true)
      const res = await getSessions()
      setSessions(res.list)
      if (res.list.length > 0 && !selectedId) {
        setSelectedId(res.list[0].id)
      }
    } catch {
      // fallback to empty
    } finally {
      setLoading(false)
    }
  }

  useEffect(() => {
    if (selectedId) {
      loadDetail(selectedId)
    }
  }, [selectedId])

  const loadDetail = async (id: number) => {
    setDetailLoading(true)
    try {
      const res = await getSession(id)
      const { session } = res.data
      setDetail({
        id: session.id,
        customerName: `客户${session.customer_id}`,
        phone: '获取中...',
        email: '',
        source: '网页',
        tags: session.priority === 'urgent' ? ['VIP'] : [],
        status: session.status,
        conversationCount: 0,
        satisfaction: session.satisfaction_score || 0,
        note: '',
        messages: (res.data as any).messages?.map((m: any) => ({
          sender: m.sender_type === 'agent' ? `客服(${m.sender_id})` : '客户',
          content: m.content,
          time: new Date(m.sent_at).toLocaleTimeString('zh-CN', { hour: '2-digit', minute: '2-digit' }),
        })) || [],
      })
    } catch {
      message.error('加载会话详情失败')
    } finally {
      setDetailLoading(false)
    }
  }

  const handleSend = () => {
    if (!messageInput.trim()) return
    setMessageInput('')
    message.info('WebSocket 消息发送（待连接）')
  }

  if (loading) {
    return <div className="h-full flex items-center justify-center"><Spin size="large" /></div>
  }

  return (
    <div className="h-full flex">
      {/* 左侧：会话列表 */}
      <div className="w-[300px] flex-shrink-0 border-r border-neutral-200 bg-white flex flex-col">
        <div className="px-3 py-3 border-b border-neutral-100">
          <div className="text-sm font-medium text-neutral-800">{user?.nickname || '客服'}</div>
          <div className="text-xs text-neutral-400">在线</div>
        </div>
        <div className="p-3 border-b border-neutral-100">
          <Input prefix={<SearchOutlined />} placeholder="搜索会话..." variant="borderless" size="small" />
        </div>
        <div className="flex-1 overflow-auto">
          {sessions.length === 0 ? (
            <div className="flex items-center justify-center h-full text-neutral-400 text-sm">暂无会话</div>
          ) : (
            sessions.map(s => (
              <div
                key={s.id}
                className={`px-3 py-2.5 cursor-pointer border-b border-neutral-50 hover:bg-neutral-50 transition-colors ${selectedId === s.id ? 'bg-blue-50' : ''}`}
                onClick={() => setSelectedId(s.id)}
              >
                <div className="flex items-center justify-between">
                  <div className="flex items-center gap-2">
                    <span className="inline-block w-2 h-2 rounded-full" style={{ backgroundColor: priorityColors[s.priority] || '#2563eb' }} />
                    <span className="text-sm font-medium text-neutral-800">客户{s.customer_id}</span>
                  </div>
                  <span className="text-xs text-neutral-300">{new Date(s.created_at).toLocaleTimeString('zh-CN', { hour: '2-digit', minute: '2-digit' })}</span>
                </div>
                <p className="text-xs text-neutral-400 mt-1 truncate pl-4">
                  <TagBadge status={s.status} priority={s.priority} />
                </p>
              </div>
            ))
          )}
        </div>
      </div>

      {/* 中间：聊天区 */}
      <div className="flex-1 flex flex-col min-w-0 bg-white">
        {detail ? (
          <>
            <div className="h-12 px-4 flex items-center justify-between border-b border-neutral-100 flex-shrink-0">
              <span className="text-sm font-medium text-neutral-800">{detail.customerName}</span>
              <div className="flex gap-2">
                <span className="text-xs text-neutral-400 cursor-pointer hover:text-neutral-600">转接</span>
                <span className="text-xs text-neutral-400 cursor-pointer hover:text-red-500">结束</span>
              </div>
            </div>
            <div className="flex-1 overflow-auto p-4 flex flex-col gap-3">
              {detailLoading ? (
                <div className="flex-1 flex items-center justify-center"><Spin /></div>
              ) : detail.messages.length === 0 ? (
                <div className="flex-1 flex items-center justify-center text-neutral-400 text-sm">暂无消息</div>
              ) : (
                detail.messages.map((msg, i) => (
                  <div key={i} className={`flex ${msg.sender.startsWith('客服') ? 'justify-start' : 'justify-end'}`}>
                    <div className={`max-w-[70%] rounded-lg px-3 py-2 text-sm ${msg.sender.startsWith('客服') ? 'bg-neutral-100 text-neutral-700' : 'bg-blue-500 text-white'}`}>
                      {msg.content}
                      <div className={`text-xs mt-1 ${msg.sender.startsWith('客服') ? 'text-neutral-400' : 'text-white/60'}`}>{msg.time}</div>
                    </div>
                  </div>
                ))
              )}
            </div>
            <div className="p-3 border-t border-neutral-100 flex-shrink-0">
              <div className="flex items-center gap-2 bg-neutral-50 rounded-lg px-3 py-2">
                <input
                  className="flex-1 bg-transparent outline-none text-sm text-neutral-700 placeholder:text-neutral-400"
                  placeholder="输入消息... (Enter 发送)"
                  value={messageInput}
                  onChange={e => setMessageInput(e.target.value)}
                  onKeyDown={e => { if (e.key === 'Enter') handleSend() }}
                />
                <span className="text-neutral-300 cursor-pointer hover:text-neutral-500">😊</span>
              </div>
            </div>
          </>
        ) : (
          <div className="flex-1 flex items-center justify-center text-neutral-400">选择一个会话</div>
        )}
      </div>

      {/* 右侧：客户信息面板 */}
      <div className="w-[300px] flex-shrink-0 border-l border-neutral-200 bg-white overflow-auto">
        {detail ? (
          <div className="p-4 space-y-4">
            <div className="flex items-center gap-3 pb-3 border-b border-neutral-100">
              <div className="w-10 h-10 rounded-full bg-blue-100 flex items-center justify-center">
                <UserOutlined className="text-blue-500" />
              </div>
              <div>
                <div className="text-sm font-medium text-neutral-800">{detail.customerName}</div>
                <div className="text-xs text-neutral-400">ID: {detail.id}</div>
              </div>
            </div>
            <div>
              <div className="text-xs text-neutral-400 mb-1.5">标签</div>
              <div className="flex flex-wrap gap-1">
                {detail.tags.map(t => <span key={t} className="text-xs px-2 py-0.5 rounded bg-blue-50 text-blue-600">{t}</span>)}
              </div>
            </div>
            <div>
              <div className="text-xs text-neutral-400 mb-1.5">统计数据</div>
              <div className="grid grid-cols-2 gap-2">
                <div className="bg-neutral-50 rounded p-2 text-center">
                  <div className="text-lg font-semibold text-neutral-800">{detail.conversationCount}</div>
                  <div className="text-xs text-neutral-400">对话次数</div>
                </div>
                <div className="bg-neutral-50 rounded p-2 text-center">
                  <div className="text-lg font-semibold text-green-600 flex items-center justify-center gap-0.5">
                    {detail.satisfaction > 0 ? detail.satisfaction : '-'} {detail.satisfaction > 0 && <StarFilled className="text-xs" />}
                  </div>
                  <div className="text-xs text-neutral-400">满意度</div>
                </div>
              </div>
            </div>
          </div>
        ) : null}
      </div>
    </div>
  )
}

function TagBadge({ status, priority }: { status: string; priority: string }) {
  const color = status === 'ended' ? '#16a34a' : priorityColors[priority] || '#2563eb'
  const text = status === 'ended' ? '已结束' : status === 'waiting' ? '等待中' : priorityLabels[priority] || status
  return <span className="text-xs px-1.5 py-0.5 rounded" style={{ color, backgroundColor: `${color}15` }}>{text}</span>
}

export default Dashboard