156 lines
11 KiB
Go
156 lines
11 KiB
Go
package main
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import (
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"log"
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"time"
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"golang.org/x/crypto/bcrypt"
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"kefu-sys/server/internal/config"
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"kefu-sys/server/internal/model"
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)
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func main() {
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cfg := config.Load()
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model.InitDB(cfg.Database.DSN())
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seed()
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log.Println("种子数据填充完成")
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}
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func seed() {
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// 默认后台管理员：kefu_admin / kefu_admin123（其它种子账号同密码）
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hash, _ := bcrypt.GenerateFromPassword([]byte("kefu_admin123"), bcrypt.DefaultCost)
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pwd := string(hash)
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// Plans
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plans := []model.Plan{
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{Name: "基础版", PriceMonthly: 299, Seats: 2, StorageDays: 30, KBLimit: 50, Status: "active", Features: `{"stats":"basic","api":false,"channels":["web"],"brand":false}`},
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{Name: "专业版", PriceMonthly: 699, Seats: 10, StorageDays: 180, KBLimit: 500, Status: "active", Features: `{"stats":"advanced","api":true,"channels":["web","wechat","app"],"brand":true}`},
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{Name: "企业版", PriceMonthly: 1999, Seats: 50, StorageDays: 0, KBLimit: 0, Status: "active", Features: `{"stats":"custom","api":true,"channels":["all"],"brand":true,"dedicated":true}`},
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}
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model.DB.Create(&plans)
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// Tenants
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now := time.Now()
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tenants := []model.Tenant{
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{Name: "赵六科技", PlanID: &plans[2].ID, SeatCount: 30, ExpireAt: now.AddDate(1, 0, 0), Status: "normal", ContactName: "赵总", ContactPhone: "13800001111", ContactEmail: "zhao@tech.com"},
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{Name: "李四商贸", PlanID: &plans[1].ID, SeatCount: 10, ExpireAt: now.AddDate(0, 6, 0), Status: "normal", ContactName: "李经理", ContactPhone: "13900002222", ContactEmail: "li@trade.com"},
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{Name: "王五集团", PlanID: &plans[2].ID, SeatCount: 50, ExpireAt: now.AddDate(0, 0, 7), Status: "expiring", ContactName: "王总", ContactPhone: "13700003333", ContactEmail: "wang@group.com"},
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{Name: "孙八信息", PlanID: &plans[0].ID, SeatCount: 2, ExpireAt: now.AddDate(1, 0, 0), Status: "suspended", ContactName: "孙经理", ContactPhone: "13600004444", ContactEmail: "sun@info.com"},
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{Name: "周九科技", PlanID: &plans[1].ID, SeatCount: 8, ExpireAt: now.AddDate(0, -1, 0), Status: "expired", ContactName: "周总", ContactPhone: "13500005555", ContactEmail: "zhou@tech.com"},
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}
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model.DB.Create(&tenants)
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// Platform admin
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model.DB.Create(&model.User{
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TenantID: 0, Role: "platform_admin", Username: "platform_admin", PasswordHash: pwd, Nickname: "平台管理员", Status: "online",
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})
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// Tenant 1 users
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model.DB.Create(&model.User{
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TenantID: tenants[0].ID, Role: "admin", Username: "kefu_admin", PasswordHash: pwd, Nickname: "赵总(管理员)", Status: "online",
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})
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model.DB.Create(&model.User{
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TenantID: tenants[0].ID, Role: "supervisor", Username: "supervisor", PasswordHash: pwd, Nickname: "客服主管", Status: "online",
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})
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agent1 := model.User{TenantID: tenants[0].ID, Role: "agent", Username: "agent1", PasswordHash: pwd, Nickname: "客服小王", Status: "online"}
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agent2 := model.User{TenantID: tenants[0].ID, Role: "agent", Username: "agent2", PasswordHash: pwd, Nickname: "客服小李", Status: "online"}
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agent3 := model.User{TenantID: tenants[0].ID, Role: "agent", Username: "agent3", PasswordHash: pwd, Nickname: "客服小张", Status: "online"}
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model.DB.Create(&[]model.User{agent1, agent2, agent3})
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// Tenant 2 users
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model.DB.Create(&model.User{
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TenantID: tenants[1].ID, Role: "admin", Username: "litrade_admin", PasswordHash: pwd, Nickname: "李经理", Status: "online",
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})
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model.DB.Create(&model.User{
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TenantID: tenants[1].ID, Role: "agent", Username: "litrade_agent1", PasswordHash: pwd, Nickname: "客服小李2", Status: "online",
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})
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// Channels for Tenant 1
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channels := []model.Channel{
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{TenantID: tenants[0].ID, Type: "web", Name: "网页聊天", Status: "enabled", ScriptCode: `<script src="/widget.js" data-id="WK_8a3f2e"></script>`},
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{TenantID: tenants[0].ID, Type: "wechat", Name: "微信公众号", Status: "enabled"},
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{TenantID: tenants[0].ID, Type: "app", Name: "APP内嵌", Status: "disabled"},
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}
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model.DB.Create(&channels)
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// Customers
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customers := []model.Customer{
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{TenantID: tenants[0].ID, Name: "张三", Phone: "138****8888", Email: "zhang@example.com", Tags: `["VIP客户","新客户"]`, Source: "网页", Status: "online", ConversationCount: 12},
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{TenantID: tenants[0].ID, Name: "李四", Phone: "139****7777", Email: "li@example.com", Tags: `["活跃"]`, Source: "微信", Status: "offline", ConversationCount: 8},
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{TenantID: tenants[0].ID, Name: "王五", Phone: "137****6666", Email: "wang@example.com", Tags: `["企业客户","VIP客户"]`, Source: "APP", Status: "busy", ConversationCount: 25},
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{TenantID: tenants[0].ID, Name: "赵六科技", Phone: "136****5555", Email: "zhao@tech.com", Tags: `["企业客户"]`, Source: "网页", Status: "online", ConversationCount: 6},
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{TenantID: tenants[0].ID, Name: "钱七", Phone: "135****4444", Tags: `["沉默"]`, Source: "邮件", Status: "offline", ConversationCount: 3},
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{TenantID: tenants[0].ID, Name: "孙八", Phone: "134****3333", Email: "sun@example.com", Tags: `["新客户","活跃"]`, Source: "网页", Status: "online", ConversationCount: 2},
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}
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model.DB.Create(&customers)
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// Sessions（含访客 IP/地区，与工作台顶栏展示一致）
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sessions := []model.Session{
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{TenantID: tenants[0].ID, ChannelID: channels[0].ID, CustomerID: customers[0].ID, AgentID: &agent1.ID, Status: "active", Priority: "urgent", VisitorIP: "192.168.1.105", VisitorRegion: "北京", UserAgent: "Mozilla/5.0 (Windows NT 10.0; Win64; x64) Chrome/120.0.0.0"},
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{TenantID: tenants[0].ID, ChannelID: channels[1].ID, CustomerID: customers[1].ID, AgentID: &agent2.ID, Status: "active", Priority: "normal", VisitorIP: "10.0.0.23", VisitorRegion: "内网", UserAgent: "Mozilla/5.0 (iPhone; CPU iPhone OS 17_0) Safari/604.1"},
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{TenantID: tenants[0].ID, ChannelID: channels[0].ID, CustomerID: customers[2].ID, AgentID: nil, Status: "waiting", Priority: "normal", VisitorIP: "223.5.5.5", VisitorRegion: "中国", UserAgent: "Mozilla/5.0 (Macintosh; Intel Mac OS X) Chrome/120.0.0.0"},
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{TenantID: tenants[0].ID, ChannelID: channels[0].ID, CustomerID: customers[3].ID, AgentID: &agent3.ID, Status: "ended", Priority: "normal", SatisfactionScore: ptr(5), VisitorIP: "114.114.114.114", VisitorRegion: "中国"},
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{TenantID: tenants[0].ID, ChannelID: channels[0].ID, CustomerID: customers[4].ID, AgentID: &agent1.ID, Status: "ended", Priority: "normal", SatisfactionScore: ptr(4), VisitorIP: "8.8.8.8", VisitorRegion: "美国"},
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}
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model.DB.Create(&sessions)
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// Messages - 模拟真实对话
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messages := []model.Message{
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// Session 1: 张三 - 订单物流咨询 (urgent)
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{SessionID: sessions[0].ID, SenderType: "visitor", Content: "你好，我的订单怎么还没发货？已经3天了", Type: "text", Seq: 1, SentAt: now.Add(-10 * time.Minute)},
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{SessionID: sessions[0].ID, SenderType: "agent", SenderID: &agent1.ID, Content: "您好，请提供一下您的订单号，我帮您查询", Type: "text", Seq: 2, SentAt: now.Add(-9 * time.Minute)},
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{SessionID: sessions[0].ID, SenderType: "visitor", Content: "订单号 AB20260714001", Type: "text", Seq: 3, SentAt: now.Add(-8 * time.Minute)},
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{SessionID: sessions[0].ID, SenderType: "agent", SenderID: &agent1.ID, Content: "稍等，正在为您查询物流信息...", Type: "text", Seq: 4, SentAt: now.Add(-7 * time.Minute)},
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{SessionID: sessions[0].ID, SenderType: "agent", SenderID: &agent1.ID, Content: "您好，您的包裹已到达北京分拨中心，预计明天下午送达。给您带来不便敬请谅解", Type: "text", Seq: 5, SentAt: now.Add(-6 * time.Minute)},
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// Session 2: 李四 - 退换货咨询 (active)
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{SessionID: sessions[1].ID, SenderType: "visitor", Content: "你好，我买的商品有质量问题，想退货", Type: "text", Seq: 1, SentAt: now.Add(-5 * time.Minute)},
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{SessionID: sessions[1].ID, SenderType: "agent", SenderID: &agent2.ID, Content: "非常抱歉给您带来不便。请拍照上传问题商品图片，我们核实后会为您办理退货", Type: "text", Seq: 2, SentAt: now.Add(-4 * time.Minute)},
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{SessionID: sessions[1].ID, SenderType: "visitor", Content: "好的，我拍照上传", Type: "text", Seq: 3, SentAt: now.Add(-3 * time.Minute)},
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// Session 3: 王五 - 等待分配 (waiting)
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{SessionID: sessions[2].ID, SenderType: "visitor", Content: "您好，请问企业版是否有优惠？我们公司需要50个坐席", Type: "text", Seq: 1, SentAt: now.Add(-2 * time.Minute)},
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// Session 4: 赵六科技 - 已结束
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{SessionID: sessions[3].ID, SenderType: "visitor", Content: "产品使用手册在哪里下载？", Type: "text", Seq: 1, SentAt: now.Add(-2 * time.Hour)},
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{SessionID: sessions[3].ID, SenderType: "agent", SenderID: &agent3.ID, Content: "您好，请在官网帮助中心→文档下载中获取，也可直接访问 docs.example.com", Type: "text", Seq: 2, SentAt: now.Add(-1 * time.Hour + 55*time.Minute)},
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{SessionID: sessions[3].ID, SenderType: "visitor", Content: "找到了，谢谢！", Type: "text", Seq: 3, SentAt: now.Add(-1 * time.Hour + 50*time.Minute)},
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// Session 5: 钱七 - 已结束
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{SessionID: sessions[4].ID, SenderType: "visitor", Content: "退款什么时候到账？已经3天了", Type: "text", Seq: 1, SentAt: now.Add(-3 * time.Hour)},
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{SessionID: sessions[4].ID, SenderType: "agent", SenderID: &agent1.ID, Content: "您好，退款一般在3-5个工作日到账，我帮您催一下财务", Type: "text", Seq: 2, SentAt: now.Add(-2 * time.Hour + 55*time.Minute)},
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{SessionID: sessions[4].ID, SenderType: "agent", SenderID: &agent1.ID, Content: "已为您加急处理，预计明天到账，请注意查收", Type: "text", Seq: 3, SentAt: now.Add(-2 * time.Hour + 50*time.Minute)},
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}
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model.DB.Create(&messages)
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// Knowledge categories & entries
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cats := []model.Category{
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{TenantID: tenants[0].ID, Name: "产品常见问题"},
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{TenantID: tenants[0].ID, Name: "售后服务"},
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{TenantID: tenants[0].ID, Name: "技术支持"},
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{TenantID: tenants[0].ID, Name: "快捷回复模板"},
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}
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model.DB.Create(&cats)
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entries := []model.KnowledgeEntry{
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{TenantID: tenants[0].ID, CategoryID: cats[0].ID, Title: "如何修改登录密码", Content: "登录后在右上角头像→个人设置→修改密码", Status: "published", UsageCount: 156},
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{TenantID: tenants[0].ID, CategoryID: cats[0].ID, Title: "支持哪些支付方式", Content: "支持微信支付、支付宝、银行转账", Status: "published", UsageCount: 98},
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{TenantID: tenants[0].ID, CategoryID: cats[1].ID, Title: "退货流程说明", Content: "在线申请→审核→寄回→退款，全程3-5个工作日", Status: "published", UsageCount: 45},
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{TenantID: tenants[0].ID, CategoryID: cats[2].ID, Title: "API接口文档", Content: "开发者文档请访问 docs.example.com/api", Status: "draft", UsageCount: 0},
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{TenantID: tenants[0].ID, CategoryID: cats[3].ID, Title: "欢迎语模板", Content: "您好！欢迎来到客服云，请问有什么可以帮您的？", Status: "published", UsageCount: 230},
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}
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model.DB.Create(&entries)
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// Announcements
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model.DB.Create(&[]model.Announcement{
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{Title: "系统维护通知", Content: "平台将于7月20日 02:00-04:00 进行例行维护", Status: "published"},
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{Title: "新功能上线", Content: "知识库批量导入功能已上线", Status: "published"},
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})
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log.Println("默认租户管理员: kefu_admin / kefu_admin123")
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log.Println("其它种子账号密码均为: kefu_admin123")
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}
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func ptr[T any](v T) *T { return &v }
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