155 lines
6.6 KiB
Go
155 lines
6.6 KiB
Go
package model
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import (
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"time"
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"gorm.io/gorm"
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)
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type Tenant struct {
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ID uint `gorm:"primaryKey" json:"id"`
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Name string `gorm:"size:100;not null;uniqueIndex" json:"name"`
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PlanID *uint `json:"plan_id"`
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SeatCount int `gorm:"default:2" json:"seat_count"`
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ExpireAt time.Time `json:"expire_at"`
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Status string `gorm:"size:20;default:normal" json:"status"`
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ContactName string `gorm:"size:30" json:"contact_name"`
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ContactPhone string `gorm:"size:20" json:"contact_phone"`
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ContactEmail string `gorm:"size:100" json:"contact_email"`
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DeletedAt gorm.DeletedAt `gorm:"index" json:"-"`
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CreatedAt time.Time `json:"created_at"`
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UpdatedAt time.Time `json:"updated_at"`
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}
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type User struct {
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ID uint `gorm:"primaryKey" json:"id"`
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TenantID uint `gorm:"index;not null" json:"tenant_id"`
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Role string `gorm:"size:20;default:agent" json:"role"`
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Username string `gorm:"size:50;not null;uniqueIndex" json:"username"`
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PasswordHash string `gorm:"size:255;not null" json:"-"`
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Nickname string `gorm:"size:50" json:"nickname"`
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Status string `gorm:"size:20;default:online" json:"status"`
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LastOnlineAt *time.Time `json:"last_online_at"`
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CreatedAt time.Time `json:"created_at"`
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UpdatedAt time.Time `json:"updated_at"`
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}
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type Channel struct {
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ID uint `gorm:"primaryKey" json:"id"`
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TenantID uint `gorm:"index;not null" json:"tenant_id"`
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Type string `gorm:"size:30;not null" json:"type"`
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Name string `gorm:"size:50" json:"name"`
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Status string `gorm:"size:20;default:enabled" json:"status"`
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Config string `gorm:"type:text" json:"config"`
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ScriptCode string `gorm:"size:500" json:"script_code"`
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CreatedAt time.Time `json:"created_at"`
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UpdatedAt time.Time `json:"updated_at"`
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}
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type Customer struct {
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ID uint `gorm:"primaryKey" json:"id"`
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TenantID uint `gorm:"index;not null" json:"tenant_id"`
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Name string `gorm:"size:50;not null" json:"name"`
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Phone string `gorm:"size:20" json:"phone"`
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Email string `gorm:"size:100" json:"email"`
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Tags string `gorm:"type:text" json:"tags"`
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Source string `gorm:"size:30" json:"source"`
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Status string `gorm:"size:20;default:online" json:"status"`
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ConversationCount int `gorm:"default:0" json:"conversation_count"`
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SatisfactionSum float64 `gorm:"default:0" json:"-"`
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SatisfactionCount int `gorm:"default:0" json:"-"`
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LastContactAt *time.Time `json:"last_contact_at"`
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CreatedAt time.Time `json:"created_at"`
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UpdatedAt time.Time `json:"updated_at"`
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}
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type Session struct {
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ID uint `gorm:"primaryKey" json:"id"`
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TenantID uint `gorm:"index;not null" json:"tenant_id"`
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ChannelID uint `json:"channel_id"`
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CustomerID uint `gorm:"index" json:"customer_id"`
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AgentID *uint `gorm:"index" json:"agent_id"`
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VisitorTokenHash string `gorm:"size:64;index" json:"-"`
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LastReadSeq int `gorm:"default:0" json:"last_read_seq"`
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Status string `gorm:"size:20;default:waiting" json:"status"`
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Priority string `gorm:"size:20;default:normal" json:"priority"`
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SatisfactionScore *int `json:"satisfaction_score"`
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SatisfactionText string `gorm:"size:500" json:"satisfaction_text"`
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EndReason string `gorm:"size:50" json:"end_reason"`
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CreatedAt time.Time `json:"created_at"`
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EndedAt *time.Time `json:"ended_at"`
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UpdatedAt time.Time `json:"updated_at"`
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}
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type Message struct {
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ID uint `gorm:"primaryKey" json:"id"`
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SessionID uint `gorm:"not null;uniqueIndex:idx_message_session_seq" json:"session_id"`
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SenderType string `gorm:"size:20;not null" json:"sender_type"`
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SenderID *uint `json:"sender_id"`
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Content string `gorm:"type:text;not null" json:"content"`
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Type string `gorm:"size:20;default:text" json:"type"`
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Seq int `gorm:"not null;uniqueIndex:idx_message_session_seq" json:"seq"`
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SentAt time.Time `json:"sent_at"`
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}
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type SessionEvent struct {
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ID uint `gorm:"primaryKey" json:"id"`
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SessionID uint `gorm:"index;not null" json:"session_id"`
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OperatorID uint `json:"operator_id"`
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Action string `gorm:"size:50;not null" json:"action"`
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Detail string `gorm:"size:500" json:"detail"`
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CreatedAt time.Time `json:"created_at"`
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}
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type Category struct {
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ID uint `gorm:"primaryKey" json:"id"`
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TenantID uint `gorm:"index;not null" json:"tenant_id"`
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ParentID *uint `json:"parent_id"`
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Name string `gorm:"size:30;not null" json:"name"`
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}
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type KnowledgeEntry struct {
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ID uint `gorm:"primaryKey" json:"id"`
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TenantID uint `gorm:"index;not null" json:"tenant_id"`
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CategoryID uint `json:"category_id"`
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Title string `gorm:"size:100;not null" json:"title"`
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Content string `gorm:"type:text;not null" json:"content"`
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Status string `gorm:"size:20;default:draft" json:"status"`
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UsageCount int `gorm:"default:0" json:"usage_count"`
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CreatedAt time.Time `json:"created_at"`
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UpdatedAt time.Time `json:"updated_at"`
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}
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type Plan struct {
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ID uint `gorm:"primaryKey" json:"id"`
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Name string `gorm:"size:30;not null" json:"name"`
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PriceMonthly int `json:"price_monthly"`
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Seats int `json:"seats"`
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StorageDays int `json:"storage_days"`
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KBLimit int `json:"kb_limit"`
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Features string `gorm:"type:text" json:"features"`
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Status string `gorm:"size:20;default:active" json:"status"`
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CreatedAt time.Time `json:"created_at"`
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UpdatedAt time.Time `json:"updated_at"`
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}
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type OperationLog struct {
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ID uint `gorm:"primaryKey" json:"id"`
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OperatorID uint `json:"operator_id"`
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Action string `gorm:"size:50;not null" json:"action"`
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Detail string `gorm:"size:500" json:"detail"`
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TargetType string `gorm:"size:30" json:"target_type"`
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TargetID *uint `json:"target_id"`
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IP string `gorm:"size:50" json:"ip"`
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CreatedAt time.Time `json:"created_at"`
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}
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type Announcement struct {
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ID uint `gorm:"primaryKey" json:"id"`
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Title string `gorm:"size:100;not null" json:"title"`
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Content string `gorm:"type:text" json:"content"`
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Status string `gorm:"size:20;default:draft" json:"status"`
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CreatedAt time.Time `json:"created_at"`
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UpdatedAt time.Time `json:"updated_at"`
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}
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