半自动+人工”链路已经落下第一版

apps/frontend/src/views/admin/AdminFulfillmentBindingsView.vue

@@ -55,6 +55,7 @@ type ValidationState = {
 
 const PROFILE_OPTIONS = [
   { label: '腾讯领取兑换', value: 'tencent_claim_redeem' },
+  { label: '腾讯领取兑换（半自动+人工）', value: 'tencent_claim_assisted' },
   { label: '人工发货', value: 'manual_review' },
 ]
 
@@ -405,7 +406,7 @@ onMounted(loadConfigs)
         </div>
         <div class="meta-line">
           <span class="meta-label">说明</span>
-          <span>每条规则同时定义“外部商品匹配条件”和“内部履约 SKU / 履约方式”。未命中的商品会进入人工处理。</span>
+          <span>每条规则同时定义“外部商品匹配条件”和“内部履约 SKU / 履约方式”。未命中的商品会直接忽略，不再继续走后续履约动作。</span>
         </div>
         <div class="meta-line">
           <span class="meta-label">字段怎么理解</span>
@@ -424,7 +425,7 @@ onMounted(loadConfigs)
             </div>
             <div class="hint-item">
               <strong>履约方式</strong>
-              <span>`腾讯领取兑换` 表示走自动库存链路，`人工发货` 表示落到人工处理。</span>
+              <span>`腾讯领取兑换` 表示用户确认后自动兑换，`腾讯领取兑换（半自动+人工）` 表示用户先登录、客服确认角色后再自动兑换，`人工发货` 表示直接落到人工处理。</span>
             </div>
           </div>
         </div>

apps/frontend/src/views/admin/AdminInventoryView.vue

@@ -423,12 +423,12 @@ onMounted(loadInventoryItems)
       <article class="guide-item">
         <span class="guide-label">2. 库存预占</span>
         <h2>再按凭据类型找库存项</h2>
-        <p>`tencent_claim_redeem` 当前会优先查找 `tencent_code`，适合三角洲行动这类腾讯兑换码自动领取场景。以后扩展别的履约档案时，也会按各自 requirement 匹配。</p>
+        <p>`tencent_claim_redeem` 和 `tencent_claim_assisted` 当前都会优先查找 `tencent_code`，适合三角洲行动这类腾讯兑换码领取场景。以后扩展别的履约档案时，也会按各自 requirement 匹配。</p>
       </article>
       <article class="guide-item">
         <span class="guide-label">3. 履约结果</span>
         <h2>自动绑定或转人工</h2>
-        <p>命中库存后任务会进入预占 / 发放链路；没命中库存、或配置走 `manual_review` 时，会落到人工处理。</p>
+        <p>命中库存后任务会进入预占 / 发放链路；配置为 `tencent_claim_assisted` 时会进入“用户登录 + 客服确认 + 后端自动兑换”；配置走 `manual_review` 时，会落到人工处理。</p>
       </article>
     </section>
 

apps/frontend/src/views/admin/AdminLayout.vue

@@ -8,17 +8,33 @@ import { clearAdminSession, getAdminRole, getAdminTokenExpiresAt, getAdminUserna
 import { formatAdminDateTime } from '@/utils/admin-time'
 
 const router = useRouter()
-const isAdmin = computed(() => getAdminRole() === 'admin')
+const currentRole = computed(() => getAdminRole())
+const isAdmin = computed(() => currentRole.value === 'admin')
+const isOperator = computed(() => currentRole.value === 'operator')
+const roleLabel = computed(() => {
+  if (currentRole.value === 'admin') {
+    return '管理员'
+  }
+
+  if (currentRole.value === 'support') {
+    return '客服'
+  }
+
+  return '普通运营'
+})
 const navItems = computed(() => {
   const baseItems = [
     { to: '/admin/dashboard', label: '概览' },
     { to: '/admin/orders', label: '订单' },
     { to: '/admin/tasks', label: '任务' },
-    { to: '/admin/inventory', label: '库存' },
     { to: '/admin/message-deliveries', label: '消息发送' },
-    { to: '/admin/webhook-events', label: 'Webhook' },
   ]
 
+  if (isAdmin.value || isOperator.value) {
+    baseItems.splice(3, 0, { to: '/admin/inventory', label: '库存' })
+    baseItems.push({ to: '/admin/webhook-events', label: 'Webhook' })
+  }
+
   if (isAdmin.value) {
     baseItems.splice(1, 0, { to: '/admin/users', label: '用户' })
     baseItems.push({ to: '/admin/platform-shops', label: 'Agiso店铺' })
@@ -54,7 +70,7 @@ async function submitLogout() {
         <span>当前账号</span>
         <strong>{{ getAdminUsername() || '未读取' }}</strong>
         <span>当前角色</span>
-        <strong>{{ getAdminRole() === 'admin' ? '管理员' : '普通运营' }}</strong>
+        <strong>{{ roleLabel }}</strong>
         <span>登录有效期</span>
         <strong>{{ formatAdminDateTime(getAdminTokenExpiresAt()) }}</strong>
       </div>

apps/frontend/src/views/admin/AdminTaskDetailView.vue

@@ -1,12 +1,14 @@
 <script setup lang="ts">
-import { onBeforeUnmount, onMounted, reactive, ref } from 'vue'
+import { computed, onBeforeUnmount, onMounted, reactive, ref } from 'vue'
 import { useRoute } from 'vue-router'
 
 import AdminStatusTag from '@/components/admin/AdminStatusTag.vue'
 import { showConfirm, showError, showSuccess } from '@/lib/feedback'
 import {
   closeAdminTask,
+  confirmAdminTaskAssistedRole,
   completeAdminTaskManualDispatch,
+  redeemAdminTaskAssisted,
   fetchAdminTaskScreenshot,
   fetchAdminTaskDetail,
   markAdminTaskManualReview,
@@ -31,6 +33,16 @@ const manualDispatchForm = reactive({
   deliveredCredential: '',
   resultMessage: '',
 })
+const canOperateTasks = computed(() => hasAdminRole('operator'))
+const canViewSensitiveTaskData = computed(() => Boolean(detail.value?.operations.canViewSensitiveTaskData))
+const claimUrl = computed(() => lastClaimUrl.value || detail.value?.claimToken?.claimUrl || '')
+const screenshotSectionTitle = computed(() => {
+  if (detail.value?.task.status === 'redeemed') {
+    return '结果截图'
+  }
+
+  return detail.value?.review.required ? '客服复核截图' : '结果截图'
+})
 
 async function loadDetail() {
   loading.value = true
@@ -168,7 +180,10 @@ onBeforeUnmount(clearScreenshotPreview)
         <p>系统绑定：<AdminStatusTag :status="detail.task.systemBindingStatus" /> · 完整绑定：<AdminStatusTag :status="detail.task.userBindingStatus" /></p>
         <p>角色：{{ detail.task.roleName || '-' }} / {{ detail.task.roleId || '-' }}</p>
         <p>最后错误：{{ detail.task.lastError || '-' }}</p>
-        <p v-if="lastClaimUrl">新领取链接：{{ lastClaimUrl }}</p>
+        <p v-if="claimUrl">
+          领取链接：
+          <a class="claim-link" :href="claimUrl" target="_blank" rel="noreferrer">{{ claimUrl }}</a>
+        </p>
       </section>
 
       <section class="action-row">
@@ -182,7 +197,7 @@ onBeforeUnmount(clearScreenshotPreview)
           重试任务
         </el-button>
         <el-button
-          v-if="hasAdminRole('admin')"
+          v-if="detail.operations.canRegenerateClaimLink"
           :disabled="!detail.operations.canRegenerateClaimLink"
           :loading="actionLoading"
           round
@@ -191,7 +206,33 @@ onBeforeUnmount(clearScreenshotPreview)
           重发链接
         </el-button>
         <el-button
-          v-if="hasAdminRole('admin')"
+          v-if="detail.operations.canSupportConfirmRole"
+          :loading="actionLoading"
+          round
+          type="warning"
+          @click="runAction(
+            () => confirmAdminTaskAssistedRole(detail!.task.taskId),
+            '角色已确认',
+            `确认以客服身份锁定任务 ${detail!.task.taskNo} 当前识别到的角色信息吗？`
+          )"
+        >
+          客服确认角色
+        </el-button>
+        <el-button
+          v-if="detail.operations.canSupportRedeem"
+          :loading="actionLoading"
+          round
+          type="success"
+          @click="runAction(
+            () => redeemAdminTaskAssisted(detail!.task.taskId),
+            '兑换任务已启动',
+            `确认开始执行任务 ${detail!.task.taskNo} 的自动兑换吗？`
+          )"
+        >
+          客服开始兑换
+        </el-button>
+        <el-button
+          v-if="canOperateTasks"
           :disabled="!detail.operations.canMarkManualReview"
           :loading="actionLoading"
           round
@@ -200,7 +241,7 @@ onBeforeUnmount(clearScreenshotPreview)
           转人工
         </el-button>
         <el-button
-          v-if="hasAdminRole('admin') && detail.operations.canCompleteManualDispatch"
+          v-if="canOperateTasks && detail.operations.canCompleteManualDispatch"
           :loading="actionLoading"
           round
           type="success"
@@ -209,7 +250,7 @@ onBeforeUnmount(clearScreenshotPreview)
           人工完成
         </el-button>
         <el-button
-          v-if="hasAdminRole('admin') && detail.operations.canCompleteManualDispatch"
+          v-if="canOperateTasks && detail.operations.canCompleteManualDispatch"
           :loading="actionLoading"
           round
           type="danger"
@@ -219,7 +260,7 @@ onBeforeUnmount(clearScreenshotPreview)
           履约失败
         </el-button>
         <el-button
-          v-if="hasAdminRole('admin')"
+          v-if="canOperateTasks"
           :disabled="!detail.operations.canClose"
           :loading="actionLoading"
           round
@@ -240,12 +281,20 @@ onBeforeUnmount(clearScreenshotPreview)
             <tr><th>履约状态</th><td><AdminStatusTag :status="detail.task.deliveryStatus || ''" /></td></tr>
             <tr><th>结果代码</th><td>{{ detail.task.resultCode || '-' }}</td></tr>
             <tr><th>结果说明</th><td>{{ detail.task.resultMessage || '-' }}</td></tr>
-            <tr><th>库存凭据</th><td>{{ detail.inventory?.displayValue || '-' }}</td></tr>
-            <tr><th>凭据类型</th><td>{{ detail.inventory?.credentialType || '-' }}</td></tr>
-            <tr><th>库存状态</th><td><AdminStatusTag :status="detail.inventory?.status || ''" /></td></tr>
-            <tr><th>Claim Token</th><td>{{ detail.claimToken?.token || '-' }}</td></tr>
+            <tr v-if="canViewSensitiveTaskData"><th>库存凭据</th><td>{{ detail.inventory?.displayValue || '-' }}</td></tr>
+            <tr v-if="canViewSensitiveTaskData"><th>凭据类型</th><td>{{ detail.inventory?.credentialType || '-' }}</td></tr>
+            <tr v-if="canViewSensitiveTaskData"><th>库存状态</th><td><AdminStatusTag :status="detail.inventory?.status || ''" /></td></tr>
+            <tr v-if="canViewSensitiveTaskData"><th>Claim Token</th><td>{{ detail.claimToken?.token || '-' }}</td></tr>
+            <tr v-else><th>库存 / Token</th><td>客服账号不可查看库存凭据与原始领取 Token</td></tr>
             <tr><th>Token 状态</th><td><AdminStatusTag :status="detail.claimToken?.status || ''" /></td></tr>
             <tr><th>Token 过期</th><td>{{ formatAdminDateTime(detail.claimToken?.expiredAt) }}</td></tr>
+            <tr>
+              <th>领取链接</th>
+              <td>
+                <a v-if="claimUrl" class="claim-link" :href="claimUrl" target="_blank" rel="noreferrer">{{ claimUrl }}</a>
+                <span v-else>-</span>
+              </td>
+            </tr>
             <tr><th>浏览器会话</th><td>{{ detail.task.browserSessionId || '-' }}</td></tr>
             <tr><th>用户打开链接</th><td>{{ formatAdminDateTime(detail.task.claimedAt) }}</td></tr>
             <tr><th>用户提交绑定</th><td>{{ formatAdminDateTime(detail.task.roleConfirmedAt) }}</td></tr>
@@ -295,7 +344,7 @@ onBeforeUnmount(clearScreenshotPreview)
                 </div>
                 <div v-if="binding.invalidReason" class="binding-meta">作废原因：{{ binding.invalidReason }}</div>
               </td>
-              <td>{{ binding.displayValue || '-' }}</td>
+              <td>{{ canViewSensitiveTaskData ? (binding.displayValue || '-') : '客服不可见' }}</td>
               <td>
                 <div>绑定 {{ formatAdminDateTime(binding.createdAt) }}</div>
                 <div class="binding-meta">消费 {{ formatAdminDateTime(binding.consumedAt) }}</div>
@@ -328,6 +377,7 @@ onBeforeUnmount(clearScreenshotPreview)
             <span>外部流水 / 单号</span>
             <el-input
               v-model="manualDispatchForm.deliveryReference"
+              :disabled="!canOperateTasks"
               maxlength="120"
               placeholder="例如快递单号、平台消息回执号"
             />
@@ -336,6 +386,7 @@ onBeforeUnmount(clearScreenshotPreview)
             <span>已交付内容</span>
             <el-input
               v-model="manualDispatchForm.deliveredCredential"
+              :disabled="!canOperateTasks"
               maxlength="500"
               placeholder="可填写人工发送的卡密、链接或关键信息"
               type="textarea"
@@ -346,6 +397,7 @@ onBeforeUnmount(clearScreenshotPreview)
             <span>处理备注</span>
             <el-input
               v-model="manualDispatchForm.resultMessage"
+              :disabled="!canOperateTasks"
               maxlength="500"
               placeholder="说明实际履约结果，失败时建议写清原因"
               type="textarea"
@@ -379,10 +431,10 @@ onBeforeUnmount(clearScreenshotPreview)
       </section>
 
       <section v-if="detail.screenshotUrl" class="table-card">
-        <h3>结果截图</h3>
+        <h3>{{ screenshotSectionTitle }}</h3>
         <p v-if="!screenshotPreviewUrl" class="screenshot-empty">截图加载中或当前不可读取。</p>
         <a v-else class="screenshot-link" :href="screenshotPreviewUrl" target="_blank" rel="noreferrer">打开原图</a>
-        <img v-if="screenshotPreviewUrl" class="screenshot-preview" :src="screenshotPreviewUrl" alt="任务兑换截图" />
+        <img v-if="screenshotPreviewUrl" class="screenshot-preview" :src="screenshotPreviewUrl" :alt="screenshotSectionTitle" />
       </section>
     </template>
   </section>
@@ -392,6 +444,7 @@ onBeforeUnmount(clearScreenshotPreview)
 .admin-panel { display: grid; gap: 16px; }
 .panel-header h1 { margin: 0; color: #1d3555; }
 .panel-header p { margin: 8px 0 0; color: #64748b; }
+.claim-link { color: #175cd3; text-decoration: none; word-break: break-all; }
 .info-card,.table-card,.empty-block,.error-copy {
   padding: 18px; border-radius: 20px; background: rgba(255,255,255,.94); border: 1px solid rgba(86,108,138,.1);
 }

apps/frontend/src/views/admin/AdminTasksView.vue

@@ -287,7 +287,7 @@ function handleActionCommand(command: `${AdminTaskActionKey}:${number}`) {
                   重试
                 </el-button>
                 <div
-                  v-if="hasAdminRole('admin')"
+                  v-if="hasAdminRole('operator')"
                   class="more-action-wrap"
                   @click.stop
                 >

apps/frontend/src/views/admin/AdminUsersView.vue

@@ -37,6 +37,18 @@ function isCurrentUser(userId: number) {
   return getAdminUserId() === userId
 }
 
+function formatRoleLabel(role: AdminRole) {
+  if (role === 'admin') {
+    return '管理员'
+  }
+
+  if (role === 'support') {
+    return '客服'
+  }
+
+  return '普通运营'
+}
+
 async function loadUsers(page = pagination.value.page) {
   if (!hasAdminRole('admin')) {
     loading.value = false
@@ -90,11 +102,13 @@ async function submitCreate() {
   }
 }
 
-async function toggleRole(item: AdminUserListItem) {
-  const nextRole: AdminRole = item.role === 'admin' ? 'operator' : 'admin'
+async function updateRole(item: AdminUserListItem, nextRole: AdminRole) {
+  if (item.role === nextRole) {
+    return
+  }
 
   try {
-    await showConfirm(`确认将 ${item.username} 调整为${nextRole === 'admin' ? '管理员' : '普通运营'}吗？`, '确认操作', {
+    await showConfirm(`确认将 ${item.username} 调整为${formatRoleLabel(nextRole)}吗？`, '确认操作', {
       type: 'warning',
       confirmButtonText: '继续执行',
       cancelButtonText: '取消',
@@ -202,6 +216,7 @@ onMounted(loadUsers)
           <input v-model="createPassword" class="text-input" type="password" placeholder="新密码，至少 8 位" />
           <select v-model="createRole" class="text-input select-input">
             <option value="operator">普通运营</option>
+            <option value="support">客服</option>
             <option value="admin">管理员</option>
           </select>
           <el-button :loading="creating" round type="primary" @click="submitCreate">新增用户</el-button>
@@ -228,7 +243,7 @@ onMounted(loadUsers)
             <tr v-for="item in items" :key="item.userId">
               <td>{{ item.userId }}</td>
               <td>{{ item.username }}</td>
-              <td>{{ item.role === 'admin' ? '管理员' : '普通运营' }}</td>
+              <td>{{ formatRoleLabel(item.role) }}</td>
               <td><AdminStatusTag :status="item.status" /></td>
               <td>{{ formatAdminDateTime(item.createdAt) }}</td>
               <td>{{ formatAdminDateTime(item.updatedAt) }}</td>
@@ -238,9 +253,25 @@ onMounted(loadUsers)
                     :loading="actionLoadingId === item.userId"
                     link
                     :disabled="isCurrentUser(item.userId)"
-                    @click="toggleRole(item)"
+                    @click="updateRole(item, 'admin')"
                   >
-                    {{ item.role === 'admin' ? '设为运营' : '设为管理员' }}
+                    设为管理员
+                  </el-button>
+                  <el-button
+                    :loading="actionLoadingId === item.userId"
+                    link
+                    :disabled="isCurrentUser(item.userId)"
+                    @click="updateRole(item, 'operator')"
+                  >
+                    设为运营
+                  </el-button>
+                  <el-button
+                    :loading="actionLoadingId === item.userId"
+                    link
+                    :disabled="isCurrentUser(item.userId)"
+                    @click="updateRole(item, 'support')"
+                  >
+                    设为客服
                   </el-button>
                   <el-button
                     :loading="actionLoadingId === item.userId"

apps/frontend/src/views/claim/ClaimView.vue

@@ -62,6 +62,10 @@ const helperText = computed(() => {
     return '正在加载领取任务'
   }
 
+  if (task.value.requiresSupportReview) {
+    return `订单 ${order.value?.platformOrderId || '-'} · 登录后请联系人工客服继续确认和兑换`
+  }
+
   return `订单 ${order.value?.platformOrderId || '-'} · 任务 ${task.value.taskNo}`
 })
 </script>
@@ -135,7 +139,7 @@ const helperText = computed(() => {
               :can-confirm-role="canConfirmRole"
               confirm-action-label="确认当前角色并继续"
               :confirm-action-loading="roleConfirmLoading"
-              :confirm-action-visible="!roleConfirmed"
+              :confirm-action-visible="!roleConfirmed && !task?.requiresSupportReview"
               :confirm-readonly="true"
               :hide-redeem-form="true"
               :login-type-label="loginTypeLabel"