diff --git a/apps/backend/src/services/admin/write/kuaishou-cloud-actions.ts b/apps/backend/src/services/admin/write/kuaishou-cloud-actions.ts
index 9b8a22a0..d5bc92b4 100644
--- a/apps/backend/src/services/admin/write/kuaishou-cloud-actions.ts
+++ b/apps/backend/src/services/admin/write/kuaishou-cloud-actions.ts
@@ -43,6 +43,7 @@ import {
   resolveKuaishouCloudVnKeyCandidates,
   resolvePersistedCloudtentaclesContext,
 } from './kuaishou-cloud-helpers.js'
+import { syncKuaishouCloudRoleInfoBeforeDispatch } from '../../fulfillment/kuaishou-cloud/dispatch-role-sync.js'
 
 import type {
   AdminEntityIdInput,
@@ -273,31 +274,49 @@ export async function dispatchAdminTaskKuaishouCloudFulfillment(
     })
   }
 
+  const synced = await syncKuaishouCloudRoleInfoBeforeDispatch(task, {
+    now,
+    actor: session
+      ? {
+        userId: Number(session.userId || 0) || 0,
+        username: String(session.username || '').trim(),
+        role: String(session.role || '').trim(),
+      }
+      : null,
+    source: 'admin_task_dispatch',
+    errorCodePrefix: 'admin_task_kuaishou_cloud',
+    cloudContext,
+    taskContext,
+    flow,
+  })
+  const syncedFlow = synced.flow
+  const syncedTaskContext = synced.taskContext
+
   const dispatchResult = await useCloudtentaclesSku({
     ...cloudContext,
-    id: flow.binding.skuId,
-    virtualNumberId: flow.binding.vnId,
-    phone: flow.binding.vnPhone,
+    id: syncedFlow.binding.skuId,
+    virtualNumberId: syncedFlow.binding.vnId,
+    phone: syncedFlow.binding.vnPhone,
   })
 
   const nextContext = {
-    ...taskContext,
+    ...syncedTaskContext,
     kuaishouCloudFulfillment: {
-      ...flow,
+      ...syncedFlow,
       ticket: {
-        ...flow.ticket,
+        ...syncedFlow.ticket,
         code: ticketCode || persistedTicketCode,
-        capturedAt: ticketCode ? now : flow.ticket.capturedAt,
+        capturedAt: ticketCode ? now : syncedFlow.ticket.capturedAt,
         capturedBy: ticketCode && session
           ? {
             userId: Number(session.userId || 0) || 0,
             username: String(session.username || '').trim(),
             role: String(session.role || '').trim(),
           }
-          : flow.ticket.capturedBy,
+          : syncedFlow.ticket.capturedBy,
       },
       dispatch: {
-        ...flow.dispatch,
+        ...syncedFlow.dispatch,
         status: 'success',
         dispatchAt: now,
         dispatchBy: session
@@ -325,9 +344,9 @@ export async function dispatchAdminTaskKuaishouCloudFulfillment(
 
   await createTaskEvent(task.id, 'kuaishou_cloud_dispatched', {
     ticketCodeMasked: maskCode(ticketCode || persistedTicketCode),
-    skuId: flow.binding.skuId,
-    vnId: flow.binding.vnId,
-    vnPhoneMasked: maskPhone(flow.binding.vnPhone),
+    skuId: syncedFlow.binding.skuId,
+    vnId: syncedFlow.binding.vnId,
+    vnPhoneMasked: maskPhone(syncedFlow.binding.vnPhone),
     sendType: dispatchResult.sendType,
     note: dispatchResult.note,
   }, now)
diff --git a/apps/backend/src/services/claim/kuaishou-cloud-claim-context.ts b/apps/backend/src/services/claim/kuaishou-cloud-claim-context.ts
index a77dd140..1c54d5eb 100644
--- a/apps/backend/src/services/claim/kuaishou-cloud-claim-context.ts
+++ b/apps/backend/src/services/claim/kuaishou-cloud-claim-context.ts
@@ -87,6 +87,7 @@ export async function getClaimContext(token: unknown) {
 
 export function buildClaimDetailPayload({ claimToken, task, order, orderItem }: ClaimContext) {
   const kuaishouCloudFulfillment = mapClaimKuaishouCloudFulfillment(task, order)
+  const displaySkuName = resolveClaimOrderItemDisplaySkuName(orderItem, kuaishouCloudFulfillment)
 
   return {
     tokenStatus: claimToken.status,
@@ -119,7 +120,7 @@ export function buildClaimDetailPayload({ claimToken, task, order, orderItem }:
     orderItem: {
       orderItemId: orderItem.id,
       skuCode: orderItem.sku_code,
-      skuName: orderItem.sku_name,
+      skuName: displaySkuName,
       quantity: orderItem.quantity,
     },
     session: null as null,
@@ -135,6 +136,33 @@ export function buildClaimDetailPayload({ claimToken, task, order, orderItem }:
   }
 }
 
+function resolveClaimOrderItemDisplaySkuName(
+  orderItem: OrderItemRow,
+  kuaishouCloudFulfillment: JsonObject | null,
+) {
+  const fulfillment = isPlainObject(kuaishouCloudFulfillment) ? kuaishouCloudFulfillment : {}
+  const binding = isPlainObject(fulfillment.binding) ? fulfillment.binding : {}
+  const ticket = isPlainObject(fulfillment.ticket) ? fulfillment.ticket : {}
+  const skuCode = String(orderItem.sku_code || '').trim()
+  const rawSkuName = String(orderItem.sku_name || '').trim()
+  const candidates = [
+    fulfillment.internalSkuName,
+    binding.skuName,
+    ticket.goodsTitle,
+    rawSkuName,
+    skuCode,
+  ]
+
+  for (const value of candidates) {
+    const normalized = String(value || '').trim()
+    if (normalized && !isOrderItemIdentifierName(normalized, skuCode)) {
+      return normalized
+    }
+  }
+
+  return rawSkuName || skuCode
+}
+
 export function mapClaimKuaishouCloudFulfillment(task: TaskRow, order: OrderRow) {
   if (String(task?.executor_key || '').trim() !== 'kuaishou_ct_assisted') {
     return null
@@ -229,6 +257,24 @@ function parseTaskContext(task: TaskRow): JsonObject {
   return parseTaskContextValue(task)
 }
 
+function isOrderItemIdentifierName(value: string, skuCode: string) {
+  const normalized = String(value || '').trim()
+  if (!normalized) {
+    return true
+  }
+
+  const normalizedSkuCode = String(skuCode || '').trim()
+  if (normalizedSkuCode && normalized === normalizedSkuCode) {
+    return true
+  }
+
+  return /^\d{8,}$/.test(normalized)
+}
+
+function isPlainObject(value: unknown): value is JsonObject {
+  return Object.prototype.toString.call(value) === '[object Object]'
+}
+
 async function expireClaimContext(claimToken: ClaimTokenRow, task: TaskRow) {
   const now = nowIso()
   const nextClaimToken = await updateClaimToken(claimToken.id, {
diff --git a/apps/backend/src/services/fulfillment/kuaishou-cloud/dispatch-role-sync.ts b/apps/backend/src/services/fulfillment/kuaishou-cloud/dispatch-role-sync.ts
new file mode 100644
index 00000000..f7e9f461
--- /dev/null
+++ b/apps/backend/src/services/fulfillment/kuaishou-cloud/dispatch-role-sync.ts
@@ -0,0 +1,216 @@
+import { createTaskEvent } from "../../../repositories/task-event-repo.js";
+import { updateTask } from "../../../repositories/task-repo.js";
+import type { TaskRow } from "../../../types/repository/rows.js";
+import { createHttpError } from "../../../utils/http.js";
+import { getCloudtentaclesBindInfo } from "../../platforms/cloudtentacles/virtual-number-service.js";
+import {
+  normalizeKuaishouCloudFlow,
+  normalizeKuaishouCloudRoleInfo,
+  type JsonObject,
+} from "./domain.js";
+
+export async function syncKuaishouCloudRoleInfoBeforeDispatch(
+  task: TaskRow,
+  input: JsonObject = {}
+) {
+  const now = String(input.now || "").trim() || new Date().toISOString();
+  const source =
+    String(input.source || "system_before_dispatch").trim() ||
+    "system_before_dispatch";
+  const errorCodePrefix =
+    String(input.errorCodePrefix || "kuaishou_cloud").trim() ||
+    "kuaishou_cloud";
+  const cloudContext =
+    input.cloudContext && typeof input.cloudContext === "object"
+      ? input.cloudContext
+      : {};
+  const taskContext =
+    input.taskContext && typeof input.taskContext === "object"
+      ? input.taskContext
+      : {};
+  const flow = normalizeKuaishouCloudFlow(
+    input.flow || taskContext.kuaishouCloudFulfillment
+  );
+
+  if (!flow.binding.vnId || !flow.binding.vnKey) {
+    throw createHttpError("当前任务缺少可同步角色的虚拟号信息，暂时不能发货", {
+      statusCode: 409,
+      errorCode: `${errorCodePrefix}_dispatch_missing_bind_info_context`,
+    });
+  }
+
+  const bindInfoResult = await getCloudtentaclesBindInfo({
+    ...cloudContext,
+    key: flow.binding.vnKey,
+    id: flow.binding.vnId,
+  });
+  const roleInfo = normalizeKuaishouCloudRoleInfo(bindInfoResult.bindInfo);
+
+  if (!roleInfo.name || !roleInfo.rid) {
+    throw createHttpError(
+      "cloudtentacles 还没有同步到客户绑定角色，请稍后刷新角色信息后再发货",
+      {
+        statusCode: 409,
+        errorCode: `${errorCodePrefix}_dispatch_role_not_ready`,
+      }
+    );
+  }
+
+  const confirmedRoleName = String(
+    flow.binding.roleName || flow.role.name || task.role_name || ""
+  ).trim();
+  const confirmedRoleId = String(
+    flow.binding.roleId || flow.role.rid || task.role_id || ""
+  ).trim();
+  const roleMatches = isSameKuaishouCloudRole(
+    {
+      name: confirmedRoleName,
+      rid: confirmedRoleId,
+    },
+    {
+      name: roleInfo.name,
+      rid: roleInfo.rid,
+    }
+  );
+
+  if (!roleMatches) {
+    await createTaskEvent(
+      task.id,
+      "kuaishou_cloud_dispatch_role_mismatch",
+      {
+        source,
+        vnId: flow.binding.vnId,
+        confirmedRoleName,
+        confirmedRoleId,
+        cloudtentaclesRoleName: roleInfo.name,
+        cloudtentaclesRoleId: roleInfo.rid,
+        actor: input.actor || null,
+      },
+      now
+    );
+
+    throw createHttpError(
+      `cloudtentacles 当前绑定角色（${roleInfo.name}/${roleInfo.rid}）与客户确认角色（${confirmedRoleName || "-"}/${confirmedRoleId || "-"}）不一致，请重新刷新角色后再发货`,
+      {
+        statusCode: 409,
+        errorCode: `${errorCodePrefix}_dispatch_role_mismatch`,
+      }
+    );
+  }
+
+  const nextFlow = normalizeKuaishouCloudFlow({
+    ...flow,
+    binding: {
+      ...flow.binding,
+      roleName: roleInfo.name,
+      roleId: roleInfo.rid,
+    },
+    role: {
+      ...flow.role,
+      status: "ready",
+      name: roleInfo.name,
+      rid: roleInfo.rid,
+      refreshedAt: now,
+      errorMessage: "",
+      rawInfo: roleInfo.rawInfo,
+    },
+  });
+  const nextContext = {
+    ...taskContext,
+    kuaishouCloudFulfillment: nextFlow,
+  };
+
+  const updatedTask = await updateTask(task.id, {
+    role_id: roleInfo.rid,
+    role_name: roleInfo.name,
+    context_json: JSON.stringify(nextContext),
+    updated_at: now,
+  });
+
+  if (!updatedTask) {
+    throw createHttpError("发货前角色信息同步失败", {
+      statusCode: 500,
+      errorCode: `${errorCodePrefix}_dispatch_role_update_failed`,
+    });
+  }
+
+  await createTaskEvent(
+    task.id,
+    "kuaishou_cloud_role_info_synced_before_dispatch",
+    {
+      source,
+      roleName: roleInfo.name,
+      roleId: roleInfo.rid,
+      vnId: flow.binding.vnId,
+      actor: input.actor || null,
+    },
+    now
+  );
+
+  return {
+    task: updatedTask,
+    taskContext: nextContext,
+    flow: nextFlow,
+    roleInfo,
+  };
+}
+
+function isSameKuaishouCloudRole(
+  confirmedRole: { name: string; rid: string },
+  cloudtentaclesRole: { name: string; rid: string }
+) {
+  if (confirmedRole.rid && cloudtentaclesRole.rid) {
+    return confirmedRole.rid === cloudtentaclesRole.rid;
+  }
+
+  const confirmedName = normalizeKuaishouCloudRoleNameForCompare(
+    confirmedRole.name
+  );
+  const cloudtentaclesName = normalizeKuaishouCloudRoleNameForCompare(
+    cloudtentaclesRole.name
+  );
+
+  if (!confirmedName || !cloudtentaclesName) {
+    return true;
+  }
+
+  return confirmedName === cloudtentaclesName;
+}
+
+function normalizeKuaishouCloudRoleNameForCompare(value: unknown) {
+  const name = String(value || "").trim();
+  if (!name) {
+    return "";
+  }
+
+  const parts = name
+    .split("-")
+    .map((part) => part.trim())
+    .filter(Boolean);
+  const devicePart = parts[0] || "";
+  const channelPart = parts[1] || "";
+  if (
+    parts.length >= 3 &&
+    isKuaishouCloudDevicePart(devicePart) &&
+    isKuaishouCloudChannelPart(channelPart)
+  ) {
+    return normalizeTextForCompare(parts.slice(2).join("-"));
+  }
+
+  return normalizeTextForCompare(name);
+}
+
+function isKuaishouCloudDevicePart(value: string) {
+  return ["安卓", "android", "ios", "苹果"].includes(value.toLowerCase());
+}
+
+function isKuaishouCloudChannelPart(value: string) {
+  return ["qq", "微信", "vx", "wechat", "v"].includes(value.toLowerCase());
+}
+
+function normalizeTextForCompare(value: unknown) {
+  return String(value || "")
+    .trim()
+    .toLowerCase()
+    .replace(/\s+/g, "");
+}
diff --git a/apps/backend/src/services/fulfillment/kuaishou-cloud/task-finalization.ts b/apps/backend/src/services/fulfillment/kuaishou-cloud/task-finalization.ts
index b52a132f..47756f90 100644
--- a/apps/backend/src/services/fulfillment/kuaishou-cloud/task-finalization.ts
+++ b/apps/backend/src/services/fulfillment/kuaishou-cloud/task-finalization.ts
@@ -19,6 +19,7 @@ import {
   type JsonObject,
 } from "./domain.js";
 import { resolvePersistedCloudtentaclesContextBySourceKeys } from "./cloudtentacles-context.js";
+import { syncKuaishouCloudRoleInfoBeforeDispatch } from "./dispatch-role-sync.js";
 import { normalizeActor, parseTaskContext } from "./task-context.js";
 import type { TaskRow } from "../../../types/repository/rows.js";
 
@@ -68,25 +69,36 @@ export async function dispatchKuaishouCloudFulfillmentTask(
     return { task, flow };
   }
 
+  const synced = await syncKuaishouCloudRoleInfoBeforeDispatch(task, {
+    now,
+    actor,
+    source: options.source || "system_before_dispatch",
+    cloudContext,
+    taskContext,
+    flow,
+  });
+  const syncedFlow = synced.flow;
+  const syncedTaskContext = synced.taskContext;
+
   const dispatchResult = await useCloudtentaclesSku({
     ...cloudContext,
-    id: flow.binding.skuId,
-    virtualNumberId: flow.binding.vnId,
-    phone: flow.binding.vnPhone,
+    id: syncedFlow.binding.skuId,
+    virtualNumberId: syncedFlow.binding.vnId,
+    phone: syncedFlow.binding.vnPhone,
   });
 
   const nextContext = {
-    ...taskContext,
+    ...syncedTaskContext,
     kuaishouCloudFulfillment: {
-      ...flow,
+      ...syncedFlow,
       ticket: {
-        ...flow.ticket,
+        ...syncedFlow.ticket,
         code: ticketCode || persistedTicketCode,
-        capturedAt: ticketCode ? now : flow.ticket.capturedAt,
-        capturedBy: ticketCode && actor ? actor : flow.ticket.capturedBy,
+        capturedAt: ticketCode ? now : syncedFlow.ticket.capturedAt,
+        capturedBy: ticketCode && actor ? actor : syncedFlow.ticket.capturedBy,
       },
       dispatch: {
-        ...flow.dispatch,
+        ...syncedFlow.dispatch,
         status: "success",
         dispatchAt: now,
         dispatchBy: actor,
@@ -127,9 +139,9 @@ export async function dispatchKuaishouCloudFulfillmentTask(
     {
       source: String(options.source || "system").trim() || "system",
       ticketCodeMasked: maskCode(ticketCode || persistedTicketCode),
-      skuId: flow.binding.skuId,
-      vnId: flow.binding.vnId,
-      vnPhoneMasked: maskPhone(flow.binding.vnPhone),
+      skuId: syncedFlow.binding.skuId,
+      vnId: syncedFlow.binding.vnId,
+      vnPhoneMasked: maskPhone(syncedFlow.binding.vnPhone),
       sendType: dispatchResult.sendType,
       note: dispatchResult.note,
       actor,
diff --git a/apps/backend/src/services/platforms/cloudtentacles/record-service.ts b/apps/backend/src/services/platforms/cloudtentacles/record-service.ts
index 54e60662..e0b56429 100644
--- a/apps/backend/src/services/platforms/cloudtentacles/record-service.ts
+++ b/apps/backend/src/services/platforms/cloudtentacles/record-service.ts
@@ -1,4 +1,5 @@
 import { createHttpError } from '../../../utils/http.js'
+import { logInfo } from '../../../utils/logger.js'
 import { cloudtentaclesRequest } from './http-client.js'
 import { resolveCloudtentaclesConfig } from './helpers.js'
 
@@ -67,12 +68,23 @@ export async function listCloudtentaclesDeliveryRecords(
 
   const data = isPlainObject(result.payload?.data) ? result.payload.data : {}
   const values = Array.isArray(data.values) ? data.values : []
+  const total = normalizeNonNegativeInteger(data.total, values.length)
+
+  logInfo('[cloudtentacles/records]', '发货记录查询完成', {
+    page,
+    size,
+    recordCode: normalizePositiveInteger(payload.recordCode, 4),
+    startDate,
+    endDate,
+    total,
+    returnedCount: values.length,
+  })
 
   return {
     baseUrl: config.baseUrl,
     page,
     size,
-    total: normalizeNonNegativeInteger(data.total, values.length),
+    total,
     items: values.map(mapCloudtentaclesDeliveryRecord),
     raw: data,
   }