增加售后相关的

apps/backend/src/routes/admin/worker-platform.ts

@@ -10,6 +10,7 @@ import {
   unassignAdminWorkOrder,
   creditAdminWorkerWallet,
   createAdminMockWorkOrder,
+  createAdminAfterSalesCase,
   deductAdminWorkOrderPendingDeposit,
   deleteAdminWorkCategory,
   deleteAdminWorkProductRule,
@@ -22,6 +23,7 @@ import {
   getAdminWorkerPlatformNotificationConfig,
   getAdminWorkerPlatformSummary,
   getAdminWorkOrderEvents,
+  getAdminAfterSalesCaseEvents,
   getAdminWorkOrderSharing,
   listAdminWorkerFinanceRequests,
   listAdminWorkerWithdrawalAccounts,
@@ -33,6 +35,7 @@ import {
   listAdminWorkerLevels,
   listAdminWorkerUsers,
   listAdminWorkOrders,
+  listAdminAfterSalesCases,
   listAdminWorkerCancelRequests,
   listAdminWorkerOrderFeedbacks,
   markAdminWorkOrderProblem,
@@ -44,6 +47,7 @@ import {
   reviewAdminWorkerCancelRequest,
   resolveAdminWorkerOrderFeedback,
   resolveAdminProblemWorkOrder,
+  resolveAdminAfterSalesCase,
   reviewAdminWorkerUser,
   resetAdminWorkerPassword,
   saveAdminWorkerFinanceConfig,
@@ -908,6 +912,74 @@ router.get(
   }),
 )
 
+router.get(
+  '/worker-platform/after-sales-cases',
+  requireAdminRoles(['admin', 'operator', 'support']),
+  createJsonHandler((req) => listAdminAfterSalesCases(req.query), {
+    successMessage: 'ok',
+    errorMessage: '读取售后问题单失败',
+    scope: '[admin/worker-platform/after-sales-cases]',
+  }),
+)
+
+router.get(
+  '/worker-platform/after-sales-cases/:caseId/events',
+  requireAdminRoles(['admin', 'operator', 'support']),
+  createJsonHandler((req) => getAdminAfterSalesCaseEvents(String(req.params.caseId || '')), {
+    successMessage: 'ok',
+    errorMessage: '读取售后问题单记录失败',
+    scope: '[admin/worker-platform/after-sales-cases/:caseId/events]',
+  }),
+)
+
+router.post(
+  '/worker-platform/orders/:workOrderId/after-sales-cases',
+  requireAdminRoles(['admin', 'operator', 'support']),
+  createJsonHandler(
+    (req) =>
+      createAdminAfterSalesCase(
+        String(req.params.workOrderId || ''),
+        req.body || {},
+        req.adminSession?.username || '',
+      ),
+    {
+      successMessage: '售后问题单已创建',
+      errorMessage: '创建售后问题单失败',
+      scope: '[admin/worker-platform/orders/:workOrderId/after-sales-cases]',
+      audit: (req, data) => ({
+        action: 'after_sales_case_created',
+        targetType: 'work_order',
+        targetId: String(req.params.workOrderId || ''),
+        data: data && typeof data === 'object' ? (data as Record<string, unknown>) : {},
+      }),
+    },
+  ),
+)
+
+router.post(
+  '/worker-platform/after-sales-cases/:caseId/resolve',
+  requireAdminRoles(['admin', 'operator', 'support']),
+  createJsonHandler(
+    (req) =>
+      resolveAdminAfterSalesCase(
+        String(req.params.caseId || ''),
+        req.body || {},
+        req.adminSession?.username || '',
+      ),
+    {
+      successMessage: '售后问题单已处置',
+      errorMessage: '处置售后问题单失败',
+      scope: '[admin/worker-platform/after-sales-cases/:caseId/resolve]',
+      audit: (req, data) => ({
+        action: 'after_sales_case_resolved',
+        targetType: 'after_sales_case',
+        targetId: String(req.params.caseId || ''),
+        data: data && typeof data === 'object' ? (data as Record<string, unknown>) : {},
+      }),
+    },
+  ),
+)
+
 router.post(
   '/worker-platform/orders/:workOrderId/sharing',
   requireAdminRoles(['admin', 'operator']),

apps/backend/src/routes/worker.ts

@@ -39,9 +39,11 @@ import {
   supplementWorkerAcceptedOrderEvidence,
   submitWorkerOrderAcceptance,
   getWorkerCancelRequestSummary,
+  getWorkerAfterSalesCaseSummary,
   getWorkerAnnouncement,
   getWorkerOrderFeedbackSummary,
   submitWorkerCancelRequest,
+  submitWorkerAfterSalesCaseResponse,
   submitWorkerOrderFeedback,
 } from '../services/worker-platform/index.js'
 import { buildNotFoundPayload, createRouteHandler } from '../utils/http.js'
@@ -489,6 +491,34 @@ router.get(
   }),
 )
 
+router.get(
+  '/orders/after-sales-cases',
+  requireActiveWorker,
+  createRouteHandler((req) => getWorkerAfterSalesCaseSummary(getRequiredWorkerSession(req)), {
+    successMessage: 'ok',
+    errorMessage: '读取售后问题单失败',
+    scope: '[worker/orders/after-sales-cases]',
+  }),
+)
+
+router.post(
+  '/orders/after-sales-cases/:caseId/response',
+  requireActiveWorker,
+  createRouteHandler(
+    (req) =>
+      submitWorkerAfterSalesCaseResponse(
+        String(req.params.caseId || ''),
+        req.body || {},
+        getRequiredWorkerSession(req),
+      ),
+    {
+      successMessage: '售后说明已提交，等待客服处理',
+      errorMessage: '提交售后说明失败',
+      scope: '[worker/orders/after-sales-cases/:caseId/response]',
+    },
+  ),
+)
+
 router.post(
   '/orders/:workOrderId/feedbacks',
   requireActiveWorker,